Good Food but Very Disappointing Experience (YMMV)
So; we've enjoyed the food at their other restaurants, and this location has a much more interesting ambience (for me--the Valadez in Centro Guanajuato is more 'busy'). However, while the slightly streamlined menu still gives lots of wonderful choices, the logistics of the service fell flat. I ordered a wedge salad and a ribeye, cooked tres cuartos (medium). We had a pair of margaritas before dinner (a two-for-one special), and here's how dinner went down. I'll preface this by saying that the food was (or at least started out) great.
Look, We weren't surprised when the margaritas on special came out tasting mostly of limón. Ya gets what ya pays for, after all. So we ordered a couple shots of tequila to fortify them (though honestly they could have used a tad more of the sweet elements of a margarita as well).
They brought out my wedge salad with mini decanters of balsamic and oil on a cute little cast iron rack, a very nice presentation. The oil was practically empty, however. I got a slight drizzle, and the jovén attending to us whisked it away to be refilled. I had a bit though, so I started eating. I lingered over that wedge salad; I took my time. We were, at that moment, one of only two tables occupied in the upper level. The dressing decanters didn't resurface until I was nibbling at the last couple bites of an entire half a head of lettuce. No explanation, no indication that he was aware he was bringing it out at a point when it would serve no purpose. Three minutes later he gathered it up along with the salad plate.
No worries though, I had ordered a juicy ribeye, cooked 'tres cuartos', with a side of asparagus. They brought it out on a sizzling cast iron platter, so hot that the waiter burned himself while setting it on the table. So hot that the perfectly cooked ribeye went from medium to well done to shoe leather before I could finish a third of it. The asparagus (which, to reiterate, came out looking wonderful; caramelized but still with some bite to it) became limp and burned before I could make a dent in it, and meanwhile, the sizzling platter showered my favorite shirt (along with my arms and face--it HURT to eat that steak) with a myriad of tiny grease spots for several minutes. I sent nothing back, as I was famished, having had my last meal some 22 hours previously. I was hungry enough to finish waht they brought me, and I feel that whingeing for comps on the tab really pleases no one at the end of the day. I won't forget my bad experience, and the restauant
Meanwhile a large group (about 15 people, from a tour group most likely) showed up and were seated at a long table directly adjacent to us. No problem; the more the merrier, I say. Sadly, part of their dining experience was a group of callejońaderos, nearly as many as were in the tour group. To give the best experience to the large group, they ended up clustered around OUR table, singing and playing at full volume, eliminating our ability to continue our pleasant conversation. After a couple songs, I think they might have realized our discomfort, and went to the other side of the large table, but our mood was killed. Nothing against the people who undoubtably paid for their experience, but those performers (or the staff, for goodness' sake) might have given some thought to innocent bystanders, or possibly since the restaurant undoubtably knew they had a tour bus scheduled with accompanying entertainment, they might have given us just a little more aesthetic (if not literal) distance.
La Virgen is every bit as pricey (if not more) as sister restaurant Casa Valadez in Centro, and the food is a cut above what you'll find in the majority of restaurants in town (that said, my wife was not terribly impressed with her dinner of tacos; she said afterwards she would have been happier - as would my wallet- at 'La Vie En Rose'), but they need to rethink their meal presentation and service. I doubt we'll return for a second go (pity, because I would have wanted to try the 'Tapa de Bife' that was on the menu--that's ribeye cap, a wonderful cut of meat). The tab for two margaritas, two shots of Don Julio 70, two dinners, a salad, a Diet Coke, and a Cappuccino was just shy of $1600MXN before tip. Certainly cheaper than a similar meal in a similar setting in the US, but I've had better in Guanajuato for much less, and with less reason to complain. read more