We bought a Kincaid dining table in 3/23. It has been used twice. I didn't even know where the leaf was; never used. By 3/25 it has warped so badly the leaf clip has sheared off. Comfort Care, their customer service, informed us they can not service this BUT they can give us a replacement for $1500. In my 50 years of buying furniture I have never had a piece warp. This was a defective product from the start. DO NOT deal with this company! read more

We went to a furniture store in Green Bay Wisconsin We were treated so nice we bought a piece of furniture there read more

My chair makes a lot of noise, had 3 service calls and still not fixed. Tried calling Lazy-Boy customer service several times. Sat on hold for over an hour on several occasions. Would not recommend buying from Lazy-Boy! I will not buy another one! read more

I don't write many reviews, but this visit warranted one. We came into this store because we were interested in ordering a Kincaid sofa set. However, when we sat on a La-Z-Boy sofa with ComfortCore Gel, we were sold. We are huge fans of memory foam mattresses and shoes, so this was instant love. Our salesperson, Cheyenne, was really great in helping us pick out the pieces and laying it out in a digital floor plan. Where she excelled was in picking a fabric for us. We had been down this route a few days ago with another salesperson at another store. It was dreadful. Cheyenne, however, listened to what we wanted and found something immediately that coordinated with our walls and carpet. We hate furniture shopping, but she made it easy for me and my husband. When we were ready to order it for our second home in MA, Cheyenne told us that we could not place the order for MA from WI we live primarily live. La-Z-Boy could only deliver it to the same region as the store. We were so bummed, because we felt that we had wasted Cheyenne's time. She could not have been more gracious. She put it all in writing so that we could order it from a store in the Northeast region. We did order it on the phone eventually from Rhode Island, which had the only store that could accept phone orders. La-Z-Boy needs to be less lazy in upgrading its order system. If you are in the market for furniture, ask for Cheyenne at La-Z-Boy. She was by far the best furniture salesperson we have encountered in a long time. She listens, and really helps you get what you want even if she can't sell it. We will come here the next time we get furniture in Wisconsin. read more

Purchased and paid for a genuine leather couch with matching recliners aprox. 8 years ago. Last fall we noticed the leather was peeling from the cloth backing. It looks like we were given faux leather instead of the real leather we paid for. We called Appleton Lazyboy and was told "sorry, it's over the 1yr warrenty". I explained we were sent the wrong sofa but was told "nothing we can do about it". read more

Had a great experience working with Shawn today. I LOVE that the salespeople are not on commission and therefore not at all pushy. Shawn really listened to what we were looking for and took the time to make sure we were happy. I highly recommend. read more

Ordered 2 sofas back in February 2022. Store floor had a sectional, salesperson said it also comes as sofas but we had to customize them, so we got the sofas. Placed an order, paid half up front, said it'll take about 3 months to get in. Okay, understandable since they're customized. Sofa is finally made and gets delivered to us mid June. Moving guys take out the first sofa, except it wasn't a sofa, it was a loveseat. They look on their order form, sure enough, it's labeled loveseats. I check our forms, salesperson listed them as loveseats. We decided to keep one loveseat, but I had to call lazy-e boy to get everything straightened out. Salesperson apologizes for the mix up, says the product numbers were quite similar. Offers to expedite a new sofa to be made, will receive it in 6 weeks(end of July). Six weeks pass, I call to see where the sofa is. They said it'll be done by the end of August. I asked if it was expedited, and all of a sudden no one knows what's going on. Still no sofa received. We should have paid attention to our invoice, pay attention to yours to make sure you guys purchased the correct product. They make lovely furniture, but if anything screws up along the way it'll take forever to get straightened out. We only have one loveseat in our living room, there is no where else to sit in the room at all. We have folding chairs for extra places to sit. read more

Well done! Your sales person Malorii was super at helping us get exactly what we wanted. We came in with another chair in mind but we ended up with a different chair in the same fabric as the one we had had in mind in another store. We got a much larger chair with the power option in the fabric from Lazyboy but on the new chairs. Perfect solution! She really had to dig deep and give us options and we presented ideas and she ran with it all. So glad we had her for our sales person!! We're waiting for the chairs but we got exactly what we wanted! read more

Well, I will say they have good sales people. So good, they sold me a well used piece of furniture as, a return! Shame on me for not inspecting it better. And, I paid for the extra protection, which doesn't cover the stains that are on the piece already. So glad I paid all of the extra money for the better quality and warranty. I thought Lazyboy was a respected company. I was wrong! I can only hope corporate does a better than our local store. read more

My husband and I stopped in yesterday to shop for new living room furniture. After a few minutes, we were greeted by a saleswoman. She was very friendly and asked us what we were looking for. We told her we were interested in sectionals. She showed us some different options. Neither my husband nor I had officially said that we had found "the one," but before I knew it, the saleswoman started discussing fabric options and wanted to schedule a complimentary consultation with the in-house designer. I guess we showed enough interest in one of the sectionals that she assumed it was "the one" because she asked us what pieces and fabric we wanted so she could give us a price quote. Since we were also considering leather, we got a price quote on said sectional in leather. We also set up our consultation with the designer. We elected to meet with her in the store vs. her driving to our house since we already knew the dimensions of the area in which we wanted the sectional to go. The price quotes we were given on the sectional were both quite a bit higher than we had expected and over the price range we felt comfortable with. Don't get me wrong, I understand that leather will cost more than fabric, however, nearly twice the price of fabric seemed excessive...but I don't do a lot of furniture shopping, so what do I know? When we left the store, we decided to stop at another store to see what they had to offer. My husband and I decided to scrap the original plan of a sectional and chose to purchase two recliners and a couch for almost half the price of the fabric sectional. Coincidentally, this furniture is also manufactured by La-Z-Boy. The couch is also the same model as the sectional we were considering. Now all that's left for me to do is call to cancel our consultation with the designer. While I appreciated the willingness of the saleswoman to help us, I feel that she sort of rushed us and didn't really let us look around enough. I also feel that she pressured us to set up a design consultation, even though I don't really think we needed it. We were only looking to replace the seating in our living room, not the tables or any accessories, etc. and I was concerned the designer might try to talk us into spending more money to totally redecorate. I also believe the furniture is priced a bit on the high side compared to other stores who also carry La-Z-Boy furniture. Bottom line: there's a lot of very nice furniture at this store and the people working there are very friendly, but you'd probably save more money buying La-Z-Boy furniture from another store. read more