Would give you 0 stars if I could. We purchased 1000s of dollars in furniture in August. We still…read moredon't have a recliner, they tried to deliver it 4 times broken. Daughter's dresser was delivered broken, now they are trying to charge us a fee for someone to fix it. Daughters bed set was put together backwards, don't worry we fixed that. Delivery guys banged up wall, door frame, ceiling fans. Our dresser drawer delivered most of them broken. Absolutely ridiculous, and the worst customer service and quality control we have ever experienced. All of our pieces were custom made and should be delivered 100 %. Do not buy from Steinhafels!! Terrible experience and no help to fix all of their problens

I bought my coat and loveseat six months ago I live alone three out of the five leather cushions…read moreare peeling up. I sent them a picture which they apparently have a year warranty on their furniture. They had the audacity to tell me that this was normal wear and tear, and that it was not covered. It had to be from oils from my clothing or my hair that caused this problem and they will not stand behind their product.

The clerk worked cooperatively with me and my decorator. Helped me to understand my options and…read morehelped my decorator to understand them as well. This is really important because I'm basically deaf so needed the decorator's help to understand what was being said.

i cannot say enough about how pleased we are with Amish Home Gallery Appleton. We bought a dining…read moreset, couch, end tables and bar stools in 2021. Everything is quality built and beautiful. A couple weeks ago I noticed the finish on my dining room table was flaking off in one tiny spot. I showed them a picture and they picked the table and all the leaves up the next day to refinish all of it. No argument. no need to beg, just high quality service. I thought I'd be without a table for months. They promised me two weeks. "&ou paid a lot of money for your table and we don't want you to be without it. You will be pushed to the top of the list". I got it back today at the exact time they stated and it is like brand new. Well done, Amish Home Gallery! Incredible product and incredible customer service!

Definitely worth the drive from our home in Sheboygan. They have BEAUTIFUL reclaimed hardwood…read moreflooring. Quite a few options to choose from. The floors available are laid down in different parts of the store, so you can see them their as well as in large samples. They also have small batches of wood leftover from other projects that you can buy at a discount, so you can make, for example, an accent wall. They also had furniture made from reclaimed wood, including beds, tables, etc. Really cool benches from wood reclaimed from a UW Whitewater gym floor. Also had little gift items, lots of jewelry, etc, that didn't seem out of place. Owner was very knowledgeable on the wood products.

Went in to look for some refurbished wood flooring and ended up buying decorations for Christmas…read moregifts! The lady at the front desk was so sweet and helpful! The store is really beautiful. So many unique handcrafted things. Love it!!!

I highly encourage anyone reading reviews of this store to look beyond the customer reviews of…read moreexperience in the store and read the reviews of those who have had issues with this furniture post-purchase. My husband and I have only shopped WG&R since moving to WI years ago but after their clear lack of customer care, we'll no longer shop there in the future. Last summer we spent a significant amount at WG&R after the purchase of our new home. We were encouraged to purchase furniture insurance. Not even a year later we noticed the seam was separating on one of the cushions of the new couch. After an hour-long call, with the 3rd party insurance, we were told seam separation is not covered. We went back to WG&R who sent a service tech to our home to evaluate the tear and were told that it will be up to the manufacturer to decide who covers the repair. If we had to pay for a new cover, it would be ~ $40. Days later a text from WG&R customer service team said it would cost $120 to replace the cushion, and it its our responsibility. We asked WG&R to cover this cost because we paid $600 for furniture insurance pushed by the sales rep, emphasizing that it covers up to $14,000 in repairs. We were scammed for spending money on insurance to be told a poorly made couch cushion is on us to pay for the repair. We hoped WG&R would be in support of taking care of its customers. After back-and-forth texts with support, they treated it as a bargaining stage that WG&R will cover half, and we should cover the rest. WG&R clearly puts profit ahead of its customers. As it stands, we are not going to pay for a replacement. We'll keep the ugly hole in our couch cushion (that cannot be flipped to hide because it is angled) which will serve as a negative marketing piece for WG&R as people in our social network will be witness to the quality when they come over to visit. Save yourself the time and money and go elsewhere.

I would recommend getting your stuff elsewhere. I got a couch the beginning of May it was missing…read morethe back cushion. I told the lady on the phone 3 times it was the back cushion not the seat. Because she kept saying seat. I just got it delivered today and it was the bottom cushion. It will take another 3 months to get it. If they get it right. I recently down aize my bed. Went to Wgnr in early july. I was subposeto get my mattress today but they ordered the wrong size. So who knows when I'll get that. Never again will I purchase anything there. They don't care about there customers they just care about there money

We bought a Kincaid dining table in 3/23. It has been used twice. I didn't even know where the…read moreleaf was; never used. By 3/25 it has warped so badly the leaf clip has sheared off. Comfort Care, their customer service, informed us they can not service this BUT they can give us a replacement for $1500. In my 50 years of buying furniture I have never had a piece warp. This was a defective product from the start. DO NOT deal with this company!

We went to a furniture store in Green Bay Wisconsin We were…read moretreated so nice we bought a piece of furniture there

We went in just to look around and were asked several times if we needed help by friendly staff…read more The store was neat and tidy. We didn't buy anything but will go again.

Customer Service number is picked up by a service from outside of the USA and you cannot understand…read moretheir call center callers. If you have an issue stop on to confirm your delivery dates and save yourself from unneeded frustration. Their text service is not any better because they cannot solve any issue. Get a managers phone number so you can check on your delivery status. Bob's you need to rectify your terrible customer service. Make sure your customer service people speak fluent, clear English. This almost cost you a 2k+ purchase today.

I had to change my daughter and seen the men's and women's bathrooms advertised a changing station…read more I went into the women's and there isn't a station to change her. Also, there was smeared poop on the floor of the big stall. I laid her mat on the floor by the sink to change her. When I came out I saw a separate bathroom advertising a changing station that had it. DONT ADVERTISE IT IN THE REFULAR BATHROOMS IF ITS JOT GOING TO BE IN THERE!

From the owner: Discover At Home in Appleton, WI. Your destination for affordable home décor, furniture, and…read moreseasonal decorations. Explore stylish indoor and outdoor collections that make it easy to refresh every room and celebrate every season. From modern and farmhouse to classic and coastal, find unique pieces that bring your personal style to life. Shop home goods, furniture, lighting, wall art, and holiday décor -- all in one place. Design your life, At Home.

BEWARE!!! If you enjoy buying high priced, poorly manufactured furniture, then this is the place…read more AND, after our couch fell apart after less than 2 years, the Appleton store had nothing to offer as far as repair, replacement, 3rd party repair reimbursement. They were all quiet as a church mouse and as shameful as possible with nothing to say. This is all after buying a sectional, big tv stand, dining table with chairs, and end tables. So a sizable amount of money spent here. What a disgrace!!!

Bought a sofa here and the right arm completely broke off about 18 months later. Total trash. Save…read moreyour money and shop somewhere else.

I ordered a 7 piece furniture set, Kensington, which came in a timely manner, all pieces complete &…read moreperfect; except the Riverside Furniture has their product made in Viet Nam, and it's made with Manufactured wood, not hardwood. The veneer covering it also looks faux wood. It had a terribly strong odor of formaldehyde on top of the drawers especially. It made my very ill. I tried to wait it out like they tell you to, but upon more sleuthing online, I decided to return the entire set. I had no choice, I was getting sick inhaling the VOCs. I contacted Riverside Furniture who sent a text saying they would contact me, they did not. Macy's however, was very good about it, but I remove two stars for having the merchandise. The customer service will recommend waiting up to 2 yrs for the smell to go away, I would not do that. I had coughing and lung issues from it. A customer service rep, Gabriel, helped me schedule the return and the men who came to return the set were just as pleasant & helpful as the ones who delivered it; they even wore shoe covers. It is a shame the Riverside Furniture Company isn't acknowledging this issue with furniture their brand is on. I had to sleep on my sofa or out of my apartment waiting to get these items out of my home. I was ill throughout the 2 weeks I had to wait for the return delivery men. The set was made in 10/24, so it had plenty of time to cure for VOC fumes. I'd be super cautious about buying anything from the Riverside company.

My daughter and I have driven 3 hours, one way, to come to this Macy's for prom dresses for this…read moreyear and last. Prom was last night and the dress bag (just a long garbage bag basically) got ripped. I happen to be in Appleton and my daughter asked if I could pick up 2 dress bags so she could pack away the 2 dresses. I spoke with a manager who wouldn't give me any bags. I told her we bought both dresses from her store. She said no. Then I thought maybe she thinks I mean a nicer zipper bag, so I explained. She still said no. I asked if I could pay for 2 bags. Nope. She was not friendly and I was shocked at the lack of customer service. I walked down to Windsor (a different store with prom dresses) and asked if I could buy 2 bags. She asked if I meant a nice bag or just the plastic ones. I told her plastic. She said I'll just give them to you abs was very nice! I told her about Macy's and she was equally shocked. I've worked in retail for years, and would never dream of treating a customer like this.