i really like this option of getting my personal information my self. Waiting on doc and insurance…read moreand the rig a roll, the medical system has turned into. location open staff helpful/friendly Thank you Christian for you patients and the lady sweet, i know her name but it slips me at the moment! both were kind to me. I have fear of medical and all the process.

This was by far the worst experience I've had at this location--and that's saying something,…read morebecause my interactions with the staff here have often been unfriendly. I scheduled an appointment for 10:10 a.m., but after waiting more than 30 minutes, I still had not been called back. During that time, a woman who had just walked in without an appointment was called back before me. When I politely asked the phlebotomist when I would be seen, she responded in an extremely rude manner, saying, "When it's your turn, we'll call you back." I made an appointment for a reason. I understand that delays can happen, but there was no explanation for why a walk-in was seen before a scheduled appointment, and there is no excuse for speaking to patients in such a disrespectful manner. The wait was frustrating, but the way I was spoken to was completely unacceptable.

Mark is an awesome doctor!! He really listens to your…read moreconcerns and helps find a solution. Def recommend!

The quality of care that Mark provides is above and beyond. The whole staff at perpetual family…read moremedicine is phenomenal, and I feel lucky to have access to such wonderful medical care. Mark is a smart clinician who will listen without judgement, and will treat whatever problem you are having looking at you as a whole person, not just your symptom. Mark will always help you in office if possible, and if any referral is needed it is sent in a timely manner. This office has always treated me with respect, kindness, and is very responsive. I feel cared for as an individual with Mark Martindale, never feel farmed out to others, and I am always able to get in to see him when I've needed to. He truly cares about his patients, his community, and is truly just a great person in general on top of being a great doctor. My family is slowly all migrating to perpetual family medicine and very satisfied with their care as well. Recommend 100%.

Long unnecessary wait. Phlebotomist seemed to take some pleasure in making the process as…read moreunpleasant as possible. Seemed to have trouble detecting / locating prominent veins. Did not follow sanitary procedures, alcohol wipe, then put on gloves severe violation of national standards... Front Desk help was... unhelpful. Not sure what is going on at this site, but a whole lot of NOT going on. Trouble is, not really any alternative places... ugh!

My doctor is Dr. Taft and he is excellent. He is extremely caring and knowledgeable. I'm really…read morehappy with him. He has been my second doctor. My first doctor at Prairie Family Medicine was also very good although Dr. Taft is even better. My issue is with the Clara app they use and the staff. The staff wants you to use the Clara app in order to contact them but they take days to respond and if you have a question about their response then you have to wait days to get an answer. Meanwhile you can be in extreme pain or in need of care but are waiting for the staff to get back to you via the Clara app. If you call and actually speak with someone they can't even answer the most basic questions that they should know, and I mean really BASIC. If you question them they quickly get very rude. The staff absolutely doesn't care about the clients. They are rude and hostile. I was told that they have worked out the kinks with the app and the staff but the service is no different now than it was previously which is horrible. The only thing the staff is good at is making sure they get your dollars. $$$ is all they care about. They don't care about you as a patient.

Worst care and billing department since Praxis took over!…read more Outrageous charges Unsatisfactory medical care Poor communication DO NOT BE SEEN HERE!!!!!! Medical staff will only address 1 concern per visit, not refill prescriptions and charge twice as much as local urgent care facilities. DO NOT BE SEEN HERE!!!!

I went in to get a yearly urine drug test for work I arrived at 4:40pm and a lady walked out of a…read moreroom looks at me and said what are you here for. We close in 5 mins. I said a urine drug test. Then she proceeded to tell me that I would have to return some other time. Everywhere that the business hours are posted says that they close at 5. This is the second time that they have done something like this to me.

Super easy. In and out, just showed them the code and they took me back within a minute. the girl…read morewas super clear and nice with instructions. I'd go back again if ever needed.

The older lady at the front desk was very nice. There might be a…read more new overhaul of staffing. Went for a Mamo Dexa. Shea was absolutely amazing! Was in and out in no time!

I have gone here for imaging at least 10 times. Every experience has been awful. From the rude…read morefront desk people to the dr that gave me a breast biopsy to the tech girl, Kristin who was a total bully. I finally had had enough of these horrible behaviored staff and I absolutely refuse to go here anymore. I did talk with a supervisor, Lia once and she is wonderful.