BEWARE! I left the review before this and was told to call the number listed. I did and was told I…read morewould get a follow up call. Never happened! I talked to the clinic directly and they agreed that was a mistake and told me I would get a call back to fix it. Never happened. Basically getting the run around. Make sure you are fully aware of the charges because the can bite you later. Basically false advertising! I would expect that they would at least follow up and give me a call back.

The reception was very nice at the argonne location. But the doctor didn't seem to want to do his…read morejob. Avoid that location if you want a doctor to actually take a look into your situation. He was useless and a waste of time

Went in for a possible broken ankle with two people in front of me. It's just a super long wait,…read moreover two and a half hours, to be seen by the doctor get an x-ray and get the results. I'm not a doctor nor have worked in the medical field but it. Just seems like a long time for something so simple. Not so urgent I guess.

Very satisfied with the care that I received and grateful for the weekend hours!…read moreCassie and Dr. Woodruff were extremely professional and kind. Check-in was easy. Wait time was reasonable as this is determined by urgency of each patient. Again, very satisfied with the care that I received.

As soon as I got in, I was greeted by front desk and was checked in very quickly. Everyone was able…read moreto honor my appointment time (even though there are no guarantees that there would be no wait). I felt heard by my doctor and he was able to address my concern.

I'm confused as to why this place has 2.1 stars…read more I came in for preemployment care. Easy as 1-2-3! Caring staff, wholesome energy, and all the snacks! Concentra Southhill is the best one in Spokane. The energy is unmatched. Of course, like any other clinics, at times you have to wait for hours, but the good outweighs the bad. I have been here multiple times and I have not had a bad experience here. As customers, we need to start asking ourselves how the event we are bringing to a place is affecting our experience. If you come in in a sour mood, the experience might as well be sour. Be kind, be bright, and watch good things come to you. As for me, I'm choosing South Hill every single time! From the front staff to the back staff, everyone is here to make your experience better.

The staff was professional and friendly. The nurse I had, Brittney, was efficient, informative, and…read moreexplained things in a calm, neutral tone. I would definitely go back here.

Great personalized care she is awesome, listens to you and your needs. Not rushed very kind and…read moreknowledgeable. I have horrible doctors anxiety and she made me feel comfortable. What a great place.

It is such an incredible privilege to be a patient of Dr Rietze's at Lilac DPC. She is so…read moreresponsive and helpful whenever I need anything - and she treats her patients with such unique integrity. My regular PCP moved to the ER and I was assigned a new PCP through Multicare. However, when I needed to be seen for a physical, I was told that I would have to wait 6 weeks for the first appointment just to meet my newly assigned PCP to establish care... and of course, a copay was expected for that visit. Dr Rietze accepts text messages and phone calls and responds within a day, offering a visit within the next few days, if necessary, but never more than a couple weeks out if non-urgent. She takes her time with me and truly cares about my health... and I'm saving so much money, even on top of insurance premiums! I highly recommend Lilac DPC - this alternative has restored my faith in healthcare.

Went in late to be seen, doc was quick and recommended a CT scan. Was told the machines were down…read moreafter 4P and it's 4:30P. I get it. Have the option to visit ER or come back the next day for those scans at the urgent care. Showed up next day and was told doc should've scheduled order for CT scan. I told them no we were given an option for ER or to return here. Was then told it was busy and to return later in the afternoon to be seen and to get CT scan scheduled for the next day seems it's after 4P again. Was ok with that. When driving back later in the afternoon to be seen and schedule CT, received a call from someone saying doc says to go to ER instead of visiting their office again without any explanation. ???

I went in feeling sick and I left still feeling sick with no diagnosis I think this clinic is more…read moreconcerned on getting the patient out of the clinic and not treating the patients or making them feel better I went there to the urgent care because tomorrow is Thanksgiving and I didn't wanna be around family being sick and got one 1/2 of a test done the test came out negative and that was it there was no concern on finding out what was wrong with me the NP was more concerned about me leaving the clinic this was by far was one of the worst experiences I have had at a urgent care I went in there sick and left sick I'm going to make sure I call my insurance company to make sure I don't get charged for this worthless office visit

Receptionists and nurses are nice. My kids doctor is decent. But she was on maternity leave and we…read morehave been having a different doctor seeing my kids. We have been having to pay co-pay for 2 of baby's well visits. I talked to a receptionist and was told it was our insurance that is charging us since there should not be any co-pay for well visits. Then I talked to the insurance and they told me it's the clinic that coded as an office visit instead of a checkup. It happened twice and started to feel personal. We will probably change the clinic unless the doctor comes back by the next checkup. -UPDATE My wife and I went to an annual preventive checkup since our PCP came back from maternity leave. We were surprised by bills from Chas AGAIN. Our insurance should cover 100% for one annual checkup for each individual. We talked to Chas and they told us our well visit turned into "diagnostic" once we answered questions the doctor asked. We were unaware and feels like being tricked into. We only answered what our doctor asked and there were nothing special the doctor did except giving us a tdap (which was covered by our insurance.) Their practice seems morally wrong and unethical. It even seems fraudulent. We will be seeking formal complaints against the facility.

What a bunch of morons at the Chas at Market.They had me running around getting forms signed.They…read morehad highlighted on the form where to have my wife fill out. I spend 1.30 running around town to get it filled out and bring it back.When I returned they said that they had highlighted it in the wrong places. It was their mistake and said well sorry.Then was told you need to got get it fill out again. They don't have clue what the heck they are doing . Called to talk to a supervisor and was told they are all in a meeting. Please leave a message.I said pass and will never go back to Chas in Spokane .

They saw me for my initial appointment and then dropped me for 3 weeks. Only after I started…read morecalling to find out what was going on did they set up an appointment. Then, didn't bother to tell me that they were scheduling me for an appointment clear up on the north side of town, when I live in the Valley. MY ADVISE IS GO SOMEWHER ELSE, THESE PEOPLE DONT DESERVE TO BE IN BUSINESS

I have seen a few of the providers here, and they are all very nice and attentive, and I always…read morefeel very cared for by them. My primary care doctor is here, and he is one of the best I have ever had. My reason for the low rating is the office staff. They range from sometimes pleasant to most times borderline rude. I have had paperwork misplaced several times and have come close to missing submission deadlines a couple times because paperwork was lost and had to be redone. The clinic manager is argumentative and denies issues unless you complain repeatedly. I wish my doctor was at a different office because the admin employees here basically are terrible.

Pam Lancaster PA-C and Caroline Scoles MA... two AMAZING, CARING, COMPASSIONATE ladies... I truly…read moreappreciate their interest in my case and helping me overcome some problems!!!!

Still upset because my glasses lenses cracked and I could not use them. I returned to the optical…read moredepartment and they charged me $400 and something dollars to get new lenses. The new lenses started breaking cracking and chipping right away. Do not get glasses from here!

Do not go here. I sat in a room for two hours for an accident that caused an abrasion on my nose…read more When the provider finally walked into the room she took one look at me and said, "I can't help you go to the emergency room." I was then charged a bill of $300 for nothing. I had to go to a local emergency room and get charged twice-- but hey, at least the emergency provided care. I always try to save a trip to the emergency for real, life threatening situations in order to keep wait times down for those who actually need it, but unfortunately I don't think that that is something people who can't afford to be double billed should do.

I always know what to expect, especially for the wait times. Sometimes it does take a while. The…read morefront desk staff and providers are exceptional. They are knowledgeable, professional, and friendly. The only thing I don't like is the number of entitled people who show up demanding to be seen first.