I am so grateful for Dr. Hornberger and her staff! I have had multiple health issues the last few…read moreyears and I was SO glad to find a doctor who really listens and who doesn't try to explain away my symptoms or rush me out the door. Also Brooke at the front desk has been INCREDIBLY patient with my phone calls and paperwork/billing questions. I'm so glad we have a great clinic like this in our town!

I have been here multiple times and at first it seemed really good and it seemed like they cared…read moreabout me and other patience pretty well. What scared me and makes me never want to come back is while being treated I noticed they were using expired an expired product on me. Once I saw that I NEVER want to come back and would recommend all people who care about their health to not go to this place!!!!

While visiting Alaska came down with something like s stomach virus and decided to come here for a…read morevisit. I called ahead to the main clinic and was told they had no available appointments before two weeks but could go to their extended office, 1st Care. Upon arrival I completed the required paperwork and provided my insurance card and identification. The woman then told me that I had to pay $260 toward my deductible but I was sure this was incorrect so I asked her to verify. She agreed to contact the business office and though she didn't say anything about a deductible to them, she claimed they told her I had to pay the same thing. I wasn't comfortable paying this amount so I left and called my insurance company who confirmed o should only have to pay a $30 copay. I went back to the counter but the first woman I spoke with wasn't there so another lady called me back. I had the insurance company on the phone and explained to the staff person what happened. She refused to talk to the insurance company and instead directed me to the business office across the street. In the snow. I asked her to confirm someone was available and she was not helpful at all. The fact that patients are sick didn't seem to matter about sending them back and forth in the snow when picking up the phone could have resolved the issue. Longer story shorter, I went to the business office and was taken care of in 5 minutes. The only reason why I didn't rate a 1 is because the senior manager was so kind and apologetic and really personable. After the fact, the next person I spoke with was efficient at getting me checked in and every other staff person including the doctor was super kind and helpful. Hopefully this experience was an anomaly but I'll try again if I need care just to be sure.

Management's concern over this issue was non-existent. Anyone with Federal Blue Cross (and…read moreprobably any private insurance) be warned! TVC 1st Care is NOT a true 'Urgent Care' facility. They bill insurance as an ordinary provider rather than as an 'Urgent Care' facility resulting in much higher co-pays ($150) due to the services rendered rather than the flat co-pay ($35) regardless of services rendered for an 'Urgent Care' facility visit. An Emergency Room visit co-pay would have been cheaper.

Maybe just me, or I came in the bad time. The direction was confusing went to the customer service…read moreaccording to directions room 202 apparently I went to the wrong reception. The lady sitting behind the desk that looks so bored and annoyed, told me that it in the other side finally got in , get dressed, apparently theres a problem with my billing. Because the scheduler messed up and did not follow up with my people. I'm not paying out of my pocket, reason I pay for insurance. Better communication and better attitude from customer service , coz that's unacceptable ‍

This office is amazing. Riley at the front desk made me feel welcome and comfortable. Kaitlyn the…read moreMA was so impressive!! Then, I met Dr. Hogenson... The combination of Kaitlyn and Dr. Hogenson was magic. They worked well together and I feel like I have an amazing team at my back.

I have been hesitant to visit other medical clinics in Fairbanks due to the Covid 19 pandemic…read more However, I did have a pre scheduled appointment with Planned Parent hood. When i arrived all of the covid signs were visible (social distancing 6ft, mask mandatory) The waiting room was clean and tidy, the front desk had a plexi glass window, masks were mandatory, and a covid screen was performed before I could proceed with my appointment I had an excellent experience, the staff is caring, compassionate, and have your well being in mind. It doesnt matter if you are speaking with the receptionist or a Dr., their entire staff is amazing!!

I had such an amazing visit today! The receptionist/manager…read moreKelly was awesome with helping me figure out payment options and Mary the medical assistant was super gentle, friendly and informative. I would definitely recommend Fairbanks planned parenthood clinic to anyone!

Front desk staff are not professional. WHAT. SO. EVER…read more I hope whoever owns this establishment, knows this is the first impression of the company being ran. Called a week ago and provided my insurance information, they found an old dental plan that needed removed as the COB were not correct on the insurance end- that THEY were looking at... they told me I could not make an appointment till that was fixed. Called my insurance. Got it resolved, and COB is reflecting properly. Called again today, talked to Melissa who said they didn't have a record of my insurance information and need me to provide that again... ....LAST WEEK I PROVIDED THAT INFORMATION.... Her excuse was that it was written on a new patient form of some sort and they have no idea where that info went. AFTER THEY ARE THE ONES WHO TOLD ME WHAT THEY ARE SEEING ON MY INSURANCE SIDE AND HOW I NEEDED TO FIX IT BEFORE MAKING AN APPOINTMENT. Pleaaaaaseeeeeee don't bother making any appointments here or even bother providing your information. Apparently they only write it on paper and they lose the information/misplace it. Save yourself the headache and time.

I called Interior Women's Health (IWH) after discovering a large, painful abdominal mass. The front…read moredesk staff was entirely dismissive and unhelpful, treating my situation as an inconvenience. Despite repeatedly emphasizing my distress and pain levels, I was informed that they required both my scans and a doctor's referral before scheduling an appointment. Hoping to expedite the process, I personally delivered my scans to their office and again stressed my discomfort, but was turned away once more. This time, I was told a diagnosis was required on the referral before they could proceed with scheduling. I was under the impression I would be seen by IWH for a diagnosis from their own facility. I experienced zero compassion from this unprofessional group. I subsequently called Chena Health, where I was scheduled immediately for an appointment next week and offered the option to be placed on a waiting list. I will never support IWH in the future.

I have lived in Fairbanks AK for many years and visited a few medical clinics but when I found this…read moremedical provider I was so very impressed. It is not just the doctors or PAs. The staff provides great patient care and treats you as a person. Dr. Russel Pierce educates his patients so that they can reach their weight goals. In my case, Christopher Leccese and Audrey Kelly watch over my other health needs. While all the support staff makes sure each part of my family's care is followed up on. I cannot brag enough about the wonderful care this medical care provider clinic offers.

waitEd over a month for an appointment, the day before the appointment they checked my insurance,…read moregot that worked out. then they tried to get my X-rays from my old dentist and failed. Then tried to charge my extra for the appointment.

Everyone who works here is amazing and a total sweetheart. I've had work done by both Craig and…read moreBarbie, they've both been very helpful and have never caused me any pain. Scheduling appointments is super easy, even with the fact I have now lived in Anchorage for two years+. Yes, I still go to them bc of how they've treated me. Very cleanly, positive environment!

There was a change in providers and Fairbanks Urology was going to find a similar provider and…read moresupport me during the change (their words). It took three phone calls from me before someone responded. I was told they would be back in touch with me and after several weeks I still have not heard back.

DR. Nimeh is thorough. With your exam and makes sure you understand what he's saying. Dr. Nimeh and…read morehis staff are a great addition to Fairbanks medical community