I needed spine X-rays and was super impressed with this facility. I didn't have an appointment, but…read morewas in and out within an hour. They are so efficient, from the check in, to directing me to the right lab and the actual X-rays. Each staff member was courteous and attentive to my needs and explained everything they did along the way. I liked that they have covered parking spots and were shoving the walks to prevent further injuries for their patients.

I went for Blood Work in the early morning. It was fast no appointments and walk-ins are fine. i…read morewas in and out in less than 45 minutes. The staff was friendly and professional.

Place is terrible to get a hold of. I got an ultrasound and I need it to drop off somewhere else…read more I've been trying to the past 2 hours to get a hold of anyone. Nothing.

I did a stupid thing and jammed my side into a bannister ... I am sure I heard a "pop"... I have…read morebroken ribs before and recognized the instant pain but had never heard the bone break. My doctor sent me here to be sure that my diagnosis of a broken rib was correct and that there wasn't any further concerns. I called these folks and was instantly impressed. They picked up the phone quickly, we're empathetic with my concerns, scheduled an appointment for a me within an hour and, when I arrived, I was taken to the X-ray area right Away. My tech, I think his name is Nish, was professional, put me at ease despite my issues with sharp pain and got the work done in short order. I was really grateful and impressed. Clean rooms, excellent patient service by a sharp, professional staff, quick results ... my doctor called me with the news that I broke one rib but it wasn't a displaced fracture. All good except for the annoying aches. Highly recommend these folks for the quality, efficiency, and medically accurate service they deliver. Hope I don't need them again but if you do, no better place in the area.

If I could give ten stars, I would. I have been with this practice for over twenty years.And when I…read moretell you, this is a caring and compassionate doctor's practice, i'm not kidding. Both doctor cullen and doctor say are very attentive.Have a wonderful bedside manner.And I always feel comfortable when i'm there. I feel like they're not rushing out the door to the next patient.Like so many other practices. All I can say is you should try them because they're fantastic.

The staff is so helpful and compassionate. Dr. Tsay is truly the best doctor, he cares about his…read morepatients and takes time to listen and help.

Used them numerous times and always have a good experience. Caring radiologists. Never had to wait…read morelong for appointments. Highly recommend.

This review is mainly for customer service by phone, not for staff in Hackettstown or radiologists…read more They are now part of the Medical Group of NJ and called ImageCare at Hackettstown. Every time I call, whether it's to return a call from the woman who confirms appts, I think her name was Pam? Or to reschedule or schedule its a very long wait on the phone - today, I've tried 3 times and had to hang up - waited 15 minutes with no one picking up. Yes, that's bad - when there are phone services that will call you back when they are free. Do people spend all day trying to reach someone? How can you get back to the staff when you can't get through? Second is, they have farmed out most of their phone support to India. Difficult to understand them and then they will sometimes give you incorrect prep information or put you hold because THEY have to call the direct office to get the info! That's really bad as well - most times you have questions about preparation for a test and need correct info which can only come from experienced staff that works at the office! I know RAH/ImageCare is growing, but then spend the money on support here in the US!

On Friday, I called to receptionist and told her that I need to change dressing on my head after…read moreoperation for a skin cancer. She asked me about insurance information and she told that I can come in next day . when I came on next day, on Saturday the receptionist and nurse practitioner, Aaron rejected to help me initially because they "don't have a surgical supply", and later when I told that I would bring surgical supply and and I have all discharge paperwork where it was indicated that could do it by myself, but because it's on the head, I could not do it. The nurse practitioner Aaron was not very compassion and he told that without order from the surgeon, he cannot change a dressing. As a physician by myself I would consider such behavior of medical staff and unprofessional. I told them that just yesterday I had similar services in another urgent care without any problems. They told me go back to them. I am planning to contact with is a board of medical examiners of state of New Jersey with a complaint for such treatment me as a patient.

Awful!!! I had an appt for 9:00 am and they called at 8:00 the night before with "no caller id" and…read moreleft a message saying oh well couldn't reach you, due to snow we are closing. Go to Flanders. WTF!! Very unprofessional.