can't meet everyone's needs. terrible place. Not clean. Slow. They don't care about children.read more

As a priest, if I could give a zero to this establishment, I would…read moreWent there 17 days ago was diagnosed with pneumonia was given 10 days worth of anabiotic and cough medicine. Nothing worked called them to let them know and need to come back they wanted to charge me double their I wouldn't send my worst enemy to this place or to the quack that served me.

I see Claudia for primary care here. She is great! She listens and really takes everything in to…read moreaccount. A lot of doctors throw meds at you and don't listen. I am glad I have found someone who is truly caring. Thanks!!!

i would not recommend anyone to come here. The staff at the desk, including the nurses and the PA…read moreor NP we're not wearing their masks. In addition to this, it is advertised that this location closes at 6, not 5:30 as they say inside. But the doors are still open and they refuse people before the closing time. this is highly unprofessional from their side. It isn't advertised anywhere that they actually close at 5:30 (and it says 6pm on the door and everywhere else) in conclusion, please avoid this place. They're highly unprofessional and not hygienic.

I am deeply appreciative of my care from Ms. Patel. Her timely, proactive referral to the ER…read morefollowing my recent checkup prevented what might otherwise have become serious complications, and her helpfulness with my maintenance prescriptions has no doubt saved me several visits to specialists. Since I live nearby I usually go directly to the office when I need help from the office staff. Reaching them by phone can take a while.

From the front office staff all the way to NP Jackie, I feel very well taken care of each and every…read moretime. I never feel rushed or my concerns about something dismissed. Jackie and the staff there listen and are always quick to get me in when I am sick. I can't say enough about Jackie and my experience here! From my ME/CFS diagnosis to sinus infections they always take the best care of me.

Their motto "We care when it matters most" needs to be changed to "We care only if you have money"…read more My 22 year old daughter walks in with a chest wound and a fever and because she has a balance, we didn't know about, they refused to see her. This place puts money above everything. They dont give a crap about you unless you can pay.

I was sick. You know the kind of sick that only happens on Saturday when your PCP…read moreis closed for two more days. Sick-sick - the kind that you just know shouldn't wait until Monday. I had an incessant cough - so bad that I was having trouble catching my breath. (Why I didn't tear my husband away from his football game and take me is still a mystery.) I hadn't been to urgent care since the middle of Covid. I figured I might as well go back to the last place I had been. They were close and in the past, quick. I got there to find them closed with a homeless person passed out in front of their entrance. Now where to go? I've had more than my share of lousy service at AFC so I continued to look. I saw Approxie care on the list of sites. I was a good 10 miles away but I at least knew where it was - I had received a (drive-thru ) Covid test there. I arrived to find one other family in the waiting area. I grabbed a mask, quickly checked in and sat in the corner to distance from the others. Check in was easy, you know the drill - hand over your cards, fill in the papers on the clipboard and have a seat. No different from most any medical encounter. I waited no more than 10 minutes when I was escorted into the exam room. A young girl - high school young - took my vitals, asked me about what was going on and swabbed me for Covid and the flu - pretty routine. In the back of my mind I wondered how a teenager was qualified to work there but she told me it was her third year in the medical program at Bob Jones. Later when I thought about it, I was impressed that Approxie was actively supporting our young people in their career paths. Dr Shah soon came in, listened to my chest - he didn't need to ask me to cough. I'm sure had heard me through the walls. He asked a few questions, listened to my chest and diagnosed me. Apparently my symptoms were textbook for walking pneumonia. It was just a gut feeling, but Dr Shah's bedside manner immediately made me trust him. He did do a chest xray to reassure me as bronchitis and I are no stranger. He prescribed a breathing treatment and antibiotics and sent me home with the standard rest and hydrate and like that, less than an hour after I entered the building, I was driving home. The only issue that I had was that Dr Shah told me to do the breathing treatment twice a day but my orders and prescription both said once a day. By the time I called the office to confirm, they were closed. The medicine had me feeling better in a couple of days though 3 weeks later I still have a cough. Approxie definitely isn't the most convenient place to my home but if and when I or a family member needs urgent care, this is the place we are coming too. I really can't say enough about the care I received.

My daughter went in on day after Christmas. They saw her right away. The care was very good.read more

Absolutely disgusted and enraged. If I could give no stars I certainly would. I got there today…read more(Sunday) at 11:45 knowing they didn't open until 1:00pm. I did this because I knew there would probably be a line for COVID testing. I was the second car there. People then started to form a line and were told to return to their cars and call the number at 1:00. I did. No one answered. Instead, a new line formed outside the door and they opened the door for these people, allowing them to be the walk-in appointments which they have limited to 8 per day for some ridiculous reason. I was told to call (again) and finally got a hold of someone after TWO MORE ATTEMPTS at calling with no answer. When I did get in they said "we aren't taking any more walk-ins today" and I explained how that was unfair as I had been waiting since 11:45. She said "we don't open until one" I explained that it's unfair that I was told to go to my car and call when they just went to the door and let the people in line be the first walkins despite having told everyone else to call. Another lady took the phone and began LITERALLY YELLING at me about how I'm not the only one trying to get an appointment. I told her I get that but it was absolutely ludicrous for them to open the door for people when they told everyone else to go call. Would not recommend.

Terrible staff and doctors let them run roughshod over patients. Needed a referral for a…read morecolonoscopy and after getting no response after multiple requests, they scheduled the colonoscopy without even bothering to ask if I was available (I wasn't). Sad that the staff turns everyone off.

I truly appreciate the staff at Family Medicine. They are always willing to assist you if at all…read morepossible. I was out of town this week and forgot my medicine. I called the office and had a prescription waiting on me at a nearby pharmacy in less than an hour. During office visits, all of the staff assist you as quickly as possible and greet you with a smile. Thank you Family Meficine of Huntsville.

Yesterday I was scheduled for my second Hepatitis B shot at my doctor's office. I went in and was…read moregiven a meningitis shot. I was told it was meningitis after I exited the office and was in the lobby headed outside when my phone rang. The lady in the call told me I was given a meningitis shot and to go to my pharmacy for the second Hepatitis B shot. Let's say I wasn't happy. I went to Walgreens and explained to the pharmacist my predicament. She asked me to find out what brand of hepatitis B vaccine I was given last month. I logged into my patient portal and the brand name of the shot used wasn't listed. After discussion the pharmacist agreed to give me my second shot. I even volunteered to pay cash. When the info was input into the computer system, the shot was denied because Walgreens is a retail establishment. I couldn't get the shot at my doctor's office nor at a drug store. I asked the pharmacist for help and she said that the HH Urgent Care can give me the Hep B shot. Off I go to Huntsville Hospital Urgent Care to explain to several employees why I was there. After checking in and telling my story to anyone willing to listen, I sat and waited while the ladies at HH Urgent Care dotted the i's and crossed the t's. I was called back and was given my second Hep B shot. Hallelujah HH Urgent Care saved the day. I made my appointment for my third and final shot. Thank you HH Urgent Care for handling what seemed the impossible.

On Monday morning, I called my primary care physician to try to get an appointment but she was…read morebooked until the next week but was told to go the urgent care. I "saved a spot" online, arrived 15 minutes early as instructed, but waited over 2 1/2 hours to be seen. At least 2 walk-in patients were seen before me, which I don't think is right. My vitals were taken by the nurse, then I was placed in a very cold room, where I waited another 30 minutes. When the nurse practitioner came in, she asked me some questions about why I was there (uncontrolled coughing), prescribed 2 medications (an inhaler and a steroid), and sent me on my way. She did not listen to my chest, look at my throat, or even come near me. Not the quality of care I'd expect from a HH facility.