This is my "family doctor" but everytime I want to make an appointment, I must sit on the phone for…read moreover 20 min before talking to a receptionist.... This receptionist cannot tell you if they can make appointments and leave you on hold for another 20 min. When you tell them the issue you're having, and that you just want to schedule an appointment, they give attitude about how you "must speak to a nurse"... so Reception cannot tell you if they even have appointments available? Terrible service and honestly would avoid. I'd rather go to Urgent Care. Upon reading other google and yelp reviews, they seem to be having "phone issues" that go back a few years. Maybe they need a new staff because the front desk doesn't want to help you. They'll throw you on hold until a nurse can schedule your appointments....

Penn State health is the biggest joke of all time. Ever since they switched locations they have…read morewent so far downhill it's actually insane. Spent two hours at an appointment that I made specifically for a meditation. The doctor had never sent in my medication from my appointment that was in March and now June 5th they are telling me it's going to take 2-3 days to be approved when I should've had it back in March. Would never waste your time or money going to joke of place.

If it wasnt for this one particular lady that works there my review would have gotten 5 stars.i…read morebeleive she is racist,she "never" acknowleges me never says hello like i think you should greet a patient ,she just opens the waiting room door and pretty much stands there,like if you didnt look up to see her you wouldnt know it was your turn,then she has this obviouse lok of disdain on her face ,towards me,like you know its hard to explain but you feel it and see it .the time that she has spoken its not pleasent,its forced and very short,where the girl that put the dental bib on me before asked if she could ,this one didnt,shes just kinda mean to be honest, then when i was talking with the dentist she just snatched it off,i think its racism ,and i would complain to the office but,i have seen even the nicest white owned and staffed places close ranks behind being called out ,i know this is america ,and i know theres probably 90 % indoctrinated racist mindsets ,in this clinic itself ,but they hide it very well,this particular woman doesnt,she makes it known to me she doesnt like me at all,which honestly i dont care ,but what i do care about is spending my money at a place that would allow this reatment towards a patient,up until her my treatment was pretty ok,but seriously its enuff to make me want yo find another dentist ,anyway ,its for these reasons ,my rating is a 3 star

The offices have been recently renovated. It location is very accommodating just off 230 north &…read moreMohn St. . The parking lot is easy. NO STEPS! The front desk service (Beth & Veda) is consistent and patient. The facilities are easily accessible. The hygienist Samantha is a beauttiful person. She is personable, gentle, and definitely committed to individual care with a conviction for patient care. Dr. Gao showed personal interest and provide individual patient feedback. We will be looking forward to making Steelton Family Dentistry our 'dentist'! Thank you!

For decades, I used to be awesome with my dental care, but haven't been to the dentist in let's…read morejust say a few years, due to moving around. The care I received today was amazing and very reasonably priced. I was blown away by the doctor, she explained everything she was doing in real time - that's not what I've ever experienced before going to the dentist. Unbelievable care. A++++

Cliff notes: overcharge, give you the runaround, misplaced X-rays... sent a bill I didn't even know…read moreabout to collections This place is a bit of a mess. I had a few cleanings done here, which were pretty normal. Like others have said, I had to wait longer than expected but nothing too drastic. I did end of switching providers though after one too many bad experiences that could not be coincidental. Saga as follows: -They switched dentists between my 2nd and 3rd cleaning here. During the second cleaning I was told I would need multiple fillings (which I kept procrastinating...) During the 3rd cleaning the new dentist said I did not need any... (to give benefit of the doubt, maybe every dentist is different...? But I felt like the previous dentist was just trying to get money out of me! -They were VERY hesitant to give a referral for a wisdom tooth extraction to anywhere but one specific place (which didn't take my insurance) Once I finally jumped through all the hoops for them to finally release my information to who I was asking them to, they only sent part of my record and I had to get X-rays redone at the place I was getting my wisdom teeth out because they "didn't have it" -During my 3rd cleaning they took the X-rays again because the "didn't have them" How do you misplace X-rays...? ‍ - the new dentist was really demeaning, mansplained EVERYTHING to me, even restated something I literally just said, and used my name every other second thinking he was "connecting with me." I did not like it! But I was thankful he retook the X-ray "for free" (not my fault they misplaced it though...) and did not lie about my filling so that was nice... mixed reviews on him -Nail in the coffin, my last appointment was 7/22 and i have not heard from them since (except to cancel a cleaning 1/23 because I decided not to continue with them...!) All of a sudden I get a collection notice in the mail saying I owe them money for my last cleaning.... I called to ask why I didn't get a bill or a call or anything. They claim they sent 8 bills before sending to collection but I did not get 1... Needless to say: proceed with caution. The people are not bad (also not the best...) but I had one too many bad experiences for it to be coincidence.

Had a great experience here as a new patient! Every staff member I encountered was friendly and…read morekind. Their work was thorough, yet didn't take an extremely long time. The office was clean and organized. I am so happy to have found a new dental practice that I absolutely love!

Beware of deceptive billing, receptionist says one thing then charge you another. I specifically…read moreask if this procedure was an additional charge with cleaning and was told it was not part of their process. Then I get a charge, why would I allow a charge if I could of waited 3 months for dental coverage to start up again. I am no longer with them for this reason!

I first met Dr. Capozzi at Verber Dental's Camp Hill location after some negative experience with…read moremy previous dentist who ruined one of my teeth under his care. I saw him for a second opinion before permanently removing my failing tooth. I liked his personality, professionalism as well as the quality of his team (thanks Lindsay), so much that I stuck with him even after he moved his Etters office, which is 4 times the distance. I continued for the next 6 years despite the inconvenience because of the trust and high level of care. One day I left first thing in the morning for a routine check up upon receiving an automated reminder text that morning. Upon arrival, the receptionist told me my hygienist had called out sick. That's unfortunate, because everyone gets sick. But feeling frustrated, I was hoping for some acknowledgement of the inconvenience or a small accommodation (someone else to see me if I am willing to wait, or squeeze me in and reschedule me in the same week, etc). Nothing. The receptionist simply stared at me, waiting for me to dismiss myself. That was the last straw for me -- wasting an hour of driving and away from work was an excuse enough for me to end the long commute. Aside from this single incident and for me the long distance, I only have positive things to say. If you are within his service area, I would still highly recommend Dr. Capozzi and his team.

I really wanted to love this office because, on the surface, they're excellent. The dentist was…read morethorough, careful, and clearly knowledgeable. The office has all the latest technology and the actual clinical care during cleanings and basic procedures felt high quality. Unfortunately, their business model is where things completely fell apart for me. They do not perform root canals or other advanced procedures in-house due to partnerships within their dental network. What that means in practice is that if you need anything beyond basic work, you're referred out, and those referrals go straight to specialists who push additional appointments, expensive 3D scans, and tests that are often unnecessary. No one clearly explains that these extras may not be required, and you'll get calls saying you owe hundreds (or even thousands) of dollars for diagnostics your insurance won't cover. Additionally, I had several small areas being monitored by my previous dentist that did not require fillings yet. This office told me I needed multiple fillings and had already completed two before I started to question things. After switching to another dentist for a second opinion, I was told those areas did not need fillings at this time and could simply continue to be monitored, exactly as my prior dentist had been doing. The new dentist also evaluated the issue that supposedly required advanced scans and determined that since I had no pain or symptoms, no immediate treatment was necessary. They explained that if something changes, I can come directly into their office for a root canal that is covered by my insurance, without unnecessary add-ons. If you're looking for basic cleanings and routine care, this office may be fine. But if there's any chance you'll need more involved treatment, be very cautious and consider getting a second opinion before agreeing to additional procedures or costly referrals.