I went to this center on the recommendation of laser removal on a few spots on my face. I purchased…read morea package of extra visits to complete my process. I had a reaction to the procedure so I asked about the extra visits. I was told no refunds and "don't know what to tell you". As you probably know, the process is not cheap. I would not recommend this place at all. Williams, L.

I have been receiving Botox at the Laser and Skin Center for many years. I normally see Dr…read more Groleau, but was informed she is no longer doing Botox injections. At the end of November, I saw Lena Metcalfe PA-C for Botox. She was very professional, although her injection technique was different than Dr. Groleau's. 8 days after my injections, I noticed I had a droopy eyelid. I tried Lopidine drops without improvement. I contacted Donna, the office manager, to discuss the situation. I informed her that I had spent $425 in her office on Botox to make me look better, but instead look worse! (I've read the droopy eyelid can last for weeks-right in time for the holiday season! :() I felt I was entitled to some type of compensation-but was told that droopy lids are a known, but uncommon complication of Botox, and as I signed a waiver, I wasn't entitled to any type of compensation. They've now lost a longtime customer-and bad reviews travels fast- BUYER BEWARE!

Brianna is very caring and easy to talk to. She explains needs and procedures clearlyread more

It was nice to be back in the exam room around my appointment time. Brianna was in and did her…read morechecks and was on my way.

We just stopped there while on vacation in Lancaster to get our toddler's lungs checked since she…read morehas been coughing at night. The facilities are super clean and the attention is super courteous and professional. Excellent bed side manners from the receptionist the doctor. We highly recommend this place

A very relaxed atmosphere and Crystal one of the physical therapist was very professional.Her…read moretechniques helped me tremendously.Thanks to Excel Physical Therapy I feel brand new.Thank you

I appreciate the covid efforts they have made with the cleanliness of the facility. The staff is…read morevery kind and helpful and take great care in bettering my knee and back injury as result of an accident. Thank you, Crystal!

Love this office! Their staff and providers are so thorough and knowledgeable!! I've been going to…read morethis office for skin care and aesthetics for a few years and I have always had great experiences

I've been going to Lancaster Skin Center for a few years now and I've always had a good experience…read more From the front desk staff, to the nurses, to Dr. Andersen and CRNP Molly Casey, everyone has been very pleasant. I recently went for my first cosmetic appointment, and was very impressed with how thorough and communicative everyone was. They did a great job explaining every step in detail and making me feel comfortable. Definitely going back.

The doctors at this practice are okay, however the front desk staff could use some lessons when it…read morecomes to being amicable. When you go into the office you never know if you're going to recieve a smile or a frown, it certainly doesn't help the morale of the patient. It's kind of ironic...being that their speciality is the heart!

My husband & I have been going here for 3-4 years and I recommend Amanda Conroy. My husband & I…read moreboth love her and the rest of their office staff. While you have to call ahead 6 mos. to schedule your annual visit as they are very busy, they are thorough, caring & efficient. They also prioritize you and follow though when they find something suspicious to avoid future issues.

One star is being generous!…read more My doctor recommended a second opinion from a second dermatologist. He sent a referral fax to Dermatology Associates of Lancaster as they required. I never heard anything for two days, so I called their office. They basically refused to see me. I got the feeling they did not want to step on the other doctor's toes and were going along with his diagnosis without giving me an examination as my doctor requested. They suggested I go to Penn State Hershey, still without diagnosing my issue separately. I would not recommend this practice as they tend to pick and choose without seeing the patient. I can't say that poor patient care was an issue, for I was never seen. I felt bad for the person on the phone, as she was being advised by someone else, who could have given me the courtesy of speaking to me directly. In a word, describing them.... condescending! Definitely not patient-focused.