I've used ARC services twice in the last six months for serum tears. The staff is…read morefantastic....they're friendly, efficient, and professional. I was impressed by the variety of needs they can handle. A place to keep in your Rolodex...okay, I'm old!

There was some changes to my insurance plan and the Ins. Rep gave us a tip to save some money on…read morelab work because she does it which is your responsible for X dollars so you can pay more through the medical facility or save big $ with an independent lab store. I'm not used to paying anything for lab work in the past so now I have to find a lab store and this new one was in an area that I frequent daily so it's a no brainer. Daphne would be the face of the business who helped me on my first experience getting my own lab work, she was a little green her self and you could tell she was new so I was very patient so we could get through this. She was very helpful and gave me a very reasonable quote for my needs. Even though we were both a little green she made my first experience with getting outside lab work very painless and less frustrating than dealing with the hospital affiliated clinic in my neighborhood that I go to. Daphne called me to let me know that she forgot to give me my paperwork which is no big deal because I have to drive past them to go home. When I went back I meet the owner of the franchise and asked if they and Daphne were new and he said yes so I told him that Daphne did a great job with my first outside lab work experience and that I would be back in the future. I'm happy to have Ins. even though it's changed a little when I read about all crazy expensive market policies that people can't afford like a second a mortgage.

This was the nicest drug test I have ever had! The staff was very friendly and helped me pass the…read moretime while my bladder decided to co-operate or not. I had time to read the business journal story about the owners and how they started the business which was pretty cool. There is no outside signage. If you are on the opposite side of the street by Mayfair and turn around, you don't know where the place is on the building. There needs to be a better sign outside. It's around the back and down in the basement which a co-worker filled me in on. Do not bring your SO or spouse. They are not allowed inside for privacy reasons. And there is only about 6 seats.

I can see this place has not been reviewed in a long time…read more I was disgusted when I heard a friends story on the experience they had at this clinic. My friend has wanted this job oppurtunity for a while now and scheduled the drug screening, went in and gave as much sample as he could. He was told it was not enough urine and the employee dumbed it out and told my friend you have to now wait 3 hours, which was fine with my friend he had no problem but he wanted an employee to walk him to the front door to his truck to get his phone to call his current job to let them know he was running late. The employee wouldn't help him in the least. He wouldn't look up the phone number for my friend or tell the possible new company that my friend gave a sample but the employee made a decision to dump it and lie about talking to the company about the situation. My friend left the building upset. Clearly they had the companies name and phone number they could of called while my friend was still in the building and explained the situation. Kindness only goes so far I guess. The funny part was when the supervisor was contacted from this drug screening place she stated ( I was listening to this part on the phone) that she would take a look at the sample and decide it it was enough to run the test the company requested. My friend explained that it was dumped. The supervisor just said oh well then you will have to see if you can re test but we are putting it down as a positive since you didn't stay longer. Again he was willing too if they would of let him call his current boss or the new company to find out his options. The end result was a loss of a wonderful job oppurunity do to this screening place dumping the urine that could have been used, and lying and saying it was positive do to refusal. I am not sure giving a sample should of been counted as positive result with a refusal. They had a sample, and he was willing to stay 3 extra hours to give another sample but nobody would help look up a number. So sad that he was treated so rude and it cost him the new job. I hope the quality of care changes.

I've now had a couple procedures at the surgery center at Froedtert, Sergeant Health…read more There are distinct advantages to having something done here, rather than at a main hospital location. First, parking is close and easy. Usually you can stay very close to the door. Second, the facility is small and check-in is fast and friendly and the waiting area is immediately accessible. They have a coffee machine, a table or two and standard chairs and couches for family and patients. There's also a TV and a monitor which tracks patient progress through their procedure for any waiting family or friends not inside with the patient. The interior waiting areas for patients having a procedure are standard hospital bays, with no doors, curtain access, but a recliner chair for companions or family members where they can stay throughout if they prefer. The privacy is perhaps minimal, but the access for the care time is easy and open. Every team member I've encountered here has been great - friendly, comforting, and this is important, they all seem to make a personal connection - even if it's small, that makes you feel seen as an individual. Happily, the surgical teams have also done great work on my visits. I am definitely loyal to this system Great care. Made comfortable,

Healthcare can be a very personal thing. So many thing that affect your experience including the…read moredoctors, nurses, receptionists, and even the parking. The Froedtert/Medical College is a massive organization and complex, so this is a very limited review of one area, which is the Center for Advanced Care, and specifically the Ear Nose and Throat Clinic. Been coming here for several years, and have always been impressed with the level of professionalism, and care. Especially the staff that work with Dr. David Poetker. Would recommend them to others that are struggling with ENT issues. Once you are in the proper parking structure, it's a quick ride up to the 5th floor. Get off the elevator and go east. There is nice signage that will get you where you need to go. Good luck with your treatment :)

Sad after 20+ years of having wonderful doctors who listened to you and were very nice I go in with…read morea broken rib and have some random nurse practitioner insult me and she was very rude and off putting like she was so offended I was there with a broken rib and the doctors at the er gave me a narcotic for pain. She then continued to badger me saying this is a work related injury we can't help you after this. So after being insulted I will now be looking for another primary care doctor and avoid froedtert all together. If you're in honest pain avoid this place

I had a doctor disappear in the middle of our appointment and leave me sitting there for almost an…read morehour before I decided I had been ghosted and left. They better not charge for this visit! And that was the last in a long line of issues. 4/25/2022: And they just decided to not honor my appeal for the visit where the doctor ghosted me! It's good that they are so taxpayer funded that they don't need to bother with patients who actually have private insurance and pay all their bills on-time.

I think I've been scheduled all over the city in the Froedtert system. This location is pretty far…read morefrom me and thus, not my favorite. That being said, the offices are nice and up-to-date. Nothing felt old or shabby. The front desk staff is friendly and fast. Check-in was a breeze. As always, the wait was not long nor did the appointment start late. The medical assistants are always great at these clinics and personable. The care I felt was tangible, despite this being a conversation and not an exam scenario. That being said, I didn't know there would be no exam and this could have been a virtual visit where I didn't drive halfway across town.It would have been super to have known that ahead of time. Rush hour traffic early in the day to see a gynecologist is not in my list of favorite experiences. One star lost there for not giving me options.

Preventive care is the best care. The technician was very kind and talked me through the process,…read moretook time to answer questions about what was next.

I had a fever of 103 and terrible abdominal pains. I waited less than 5 minutes. They gave me…read morefluids, ran labs, and wrote the necessary prescriptions. I felt listened to and taken care of. I will go back if I need to. Glad it's close to home.

When I arrived I was immediately greeted with a smile. I waited maybe a minute at most before I was…read moretaken back with my son. The guy who took us back was very nice and efficient. The nurse then came in and triaged us. She was nice and explained everything. We waited maybe another minute before the doctor came in. She listened to what my son was telling her and did a thorough examination. She explained next steps and what to watch for. The team was great. I was very happy at the care we received! I would highly recommend.

Doctor was funny, girlfriend got her OC spray taken which sucked but understandable because someone…read moregot shot here last week

Likely the only reason you find yourself here is because you're injured or very ill. So, you should…read morebe treated well when you're at your worst, that's precisely how it works at this Aurora Center! Even though they only had one doctor available during my visit, the staff was warm and friendly. They were able to give me an accurate wait time and their check in process texts you when your appointment is getting close in case you want to wait nearby. Street parking along the Center is free for up to 2 hours, which is convenient. They also had water and coffee available in their waiting area. The exam room was clean and it looked like they had 3 rooms available for patients. The nurse was compassionate with her care and thorough. The Doctor was kind and offered to shake my hand even though I was not feeling well. She was thorough as well, was able to determine what I was sick with and prescribe me with the appropriate medicine. It's only been a few days since my visit, but I am already feeling much better. I'm glad I chose to visit this clinic.

I have been here several times... and found it well run, clean and friendly. I understand that they…read morehave to "triage" patients... so the 7 year old with a broken arm is going to get seen faster than the guy with a sprained ankle. It can be busy sometime... and they seem to get people in and out as fast as possible.

After finding out that several of the Urgent Care facilities near me are no longer in business,…read morethough they are up and running according to the web, I hauled my ailing husband to Froedtert North Hills Urgent Care. We had a very pleasant experience from the time we checked in upon arrival until our departure. The staff was pleasant, caring, thorough, and professional. My husband was interviewed by an RN, and again by a Nurse Practitioner. He Was taken for a chest x-ray, and had a breathing treatment which gave him some immediate and welcome relief. We have never before used Urgent Care, and found this experience to be surprisingly comfortable, and we left feeling we had been well served. We would both recommend this facility.