Jorge is so good it was completely pain free and usually getting my blood drawn hurts a lot, also…read morewas so quick I was in and out of there in 10 minutes :)

If I could give their billing department "0" I would. ABSOLUTELY AWEFUL!!!! You wait over 30 mins…read moreat a time to speak with an agent. Their billing system regarding Gap insurance is retarded. They don't bill them you have to run behind them to see that the Gap insirance is actually billed properly. Then some of their staff is rude and passive agressive and refuse to pass you to a supervisor that can actually help, they just hang up on you instead. If you have a choice you are better off with Lab Core.

DO NOT GO HERE!! If…read moreI could give zero stars, I would. It took two weeks to get my results. I escalated it about eight times with the records department. The manager Stacey is incompetent. No one would take accountability. No one answers the phone at the location, they just let it ring. The only ones who were helpful were Olivia and Ian. They did as much as they could to get me my results!

I am beyond frustrated and honestly alarmed by the level of negligence at Akumin in Pembroke Pines…read more Last Tuesday, I brought my daughter in for an MRI after she suffered a tibial plateau fracture in her right knee a serious injury that requires prompt evaluation. We made it absolutely clear that this was urgent. By Friday morning, we followed up again and stressed that we needed the report immediately to proceed with a critical orthopedic appointment. We were told the request had been submitted and that it would be handled. That turned out to be empty reassurance. As of now, there is still no report. No urgency, no communication, no accountability. Meanwhile, my daughter is in pain, and we are left worrying about improper healing and long-term damage because of this delay. This is not just "bad service." When a diagnostic center delays results in an urgent case like this, they are actively putting patients at risk. In this case, a child. What makes it worse is the complete lack of follow-through. Once payment is taken, it feels like the responsibility ends there. No one takes ownership, and no one seems to care about the consequences. If your situation is even slightly urgent, do not rely on this place. You may end up paying the price in ways that actually matter, your health.

Worst place ever !! Staff was very disrespectful and had very patient care. Staff had me wait…read moreoutside with door locked during operation hours for over 20 mins. After they came and open the door after I called the office several times they said that the office was going to be closed for lunch for and extra 1 Hr wait. Note that there was no sign at the door for the office to be closed during operation.

I haven't been to Quest Diagnostics in a while and it's time for a review update! I went to Quest…read morethis morning to get my annual physical blood work done and it was an absolute breeeeeze. I don't think they allow you to visit anymore unless you have an appointment which you can make on their website fairly easily. If you do the guest version of this to make an appointment (aka you don't have an account), make sure to make note of when your appointment is or the confirmation code because I didn't receive any reminders of my appointment until the morning of. I didn't know they had appointments as early as 6am which is very convenient because I know before, it was so hard to get an appointment at this location and the line to wait would be so long. I made my appointment for 6:30am and came right on time. They send you a text message with a link you can use to check-in on. Once I checked in, I walked inside and the waiting area was clean with a good amount of seating. They renovated it since the last time I was here so it is pretty much no contact with anyone until it's time for your testing. They have kiosks you can also check in on. Once I was inside, I saw my name on the screen and was called within 2 minutes. Got my tests done within 5 minutes and was out in less than 10! Great location!

Long wait if you do not make an appointment. The service is very good and the employee that did my…read moretests was great.

Customer service sucks here. Rude and slowread more

My main frustration is that the sign when you come in says one thing, and when you get the bill…read moreit's 10 times that. After calling and asking, it's because they charge anyone with insurance much more. More a fault of the insurance industry, but I highly recommend just saying you don't have insurance when you come in. Other frustration: my daughter had a slight temperature, but we were on vacation so I didn't want to risk her getting sick. They didn't ask us and just did a $200 influenza test on her (though there were no signs of flu) and then ended up prescribing an antibiotic though no test was done for strep. I probably over-reacted and didn't even need to take her in (but with kids better safe than sorry) and when didn't find anything they figured they would just prescribe that. For the record -- 2 hours of waiting in the waiting room and 5 minutes with the doctor cost us almost $800.

While Dr. Vargas himself appears to be professional, the management of his office is an absolute…read moredisaster. I was overcharged multiple times, and the staff never took the time to verify the correct payment with my insurance. When the insurance does pay them, they keep the excess without notifying the patient--you only find out if you take the initiative to call your insurance and then chase the office for a refund. What's worse, the office manager seems completely indifferent. Despite numerous online complaints describing the same issues, nothing changes. She's dismissive, rude, and unwilling to offer real solutions. This kind of disregard for patient trust and transparency is unacceptable. Avoid this office unless you're prepared to audit every bill and advocate for yourself every step of the way

This office is not presentable at all, it looks disorganized…read more Doctor and nurse seem knowledgeable.

I had a great visit to this Quest Diagnostics location. I'd been wanting to check it out for a…read morewhile because the location is very convenient for me, but usually they don't have any apps available. Fortunately, today was my lucky day. I scheduled my appointment through the MyQuest app, and checked-in through the link that was texted to me on my phone. I've always been a bit nervous about this location, because since it's in Hialeah, I wondered if any of the service providers would speak English. Upon my arrival, there were only about three other people waiting in the waiting room. Within about 5 minutes of checking in, Rita enthusiastically welcomed me in for my appointment in English. Her politeness put me at ease. The facility, including the bathroom, was clean, and the bloodwork was done quickly and efficiently. I would definitely come back to do lab work here again. The icing on top is there's a Vicky bakery next door, so you can reward yourself with a pastelito and cafecito after your appointment.

Wow I wasn't on waiting not even 5 min, the phlebotomist was very professional and show me the…read morelabel with my name , I like that , no error margin. I recommend this quest location.

I have been a patient of this office for several years. Dr. Uribasterra and Dr. Paris are amazing…read moreDr.'s. HOWEVER, to get a call back from the nurses, you have a better chance of winning the lotto. I have recommended so many friends and family to this office. I am extremely disappointed. Unfortunately, I will no longer be going to this office after so many years. I would not recommend this office.

Picking a gyno for me was a huge decision. When I picked Jenny she came highly recommeded from my…read moresister. When I walked into the office, the first thing that I noticed was the cleanliness of the office. It smelled great and you could tell that it was recently cleaned and sanitized. Exactly what I want to see when I am going to the doctor. The staff was friendly and helped me right away. I scheduled my appointment at 8:45 in the morning and I had my first meeting for work at 10. At first I was concerned if I was going to make it in time however, everythng was smooth. I filled out my paperwork since it is January and I was able to provide my digital insurance card via email. I sat and waited for less than 5 mins before a nurse came and brought me in. She was very professional and kind and she took my vitals and asked me some questions and then gave me the robe to change into. I changed and sat down and witin 3 mins Dr. Jenny was with me. Full disclaimer I had not gone to see her since before the pandemic. I instantly felt comfotable and welcomed when I got in. She is always professional and kind and makes me feel super comfortable. I got everything checked out and taken care of and I was out of the office and in my car by 9:35. My appointment was efficient and professional and I look foward to having Jenny as my doctor for years to come. I highly would recommend going to see her.

Very easy to get an appointment, fast service and great customer service from front desk & nurse.read more

This place reeks of cigarette smoke the moment you walk in. The atmosphere feels dirty and…read moreunprofessional. The girl at the front desk also came across as unkempt and unprofessional, on top of everything she had an attitude, which made the experience even worse. Management should do a much better job maintaining the environment and customer service standards.