DO NOT GO HERE!! If I could give zero stars, I would. It took two weeks to get my results. I escalated it about eight times with the records department. The manager Stacey is incompetent. No one would take accountability. No one answers the phone at the location, they just let it ring. The only ones who were helpful were Olivia and Ian. They did as much as they could to get me my results! read more

I am beyond frustrated and honestly alarmed by the level of negligence at Akumin in Pembroke Pines. Last Tuesday, I brought my daughter in for an MRI after she suffered a tibial plateau fracture in her right knee a serious injury that requires prompt evaluation. We made it absolutely clear that this was urgent. By Friday morning, we followed up again and stressed that we needed the report immediately to proceed with a critical orthopedic appointment. We were told the request had been submitted and that it would be handled. That turned out to be empty reassurance. As of now, there is still no report. No urgency, no communication, no accountability. Meanwhile, my daughter is in pain, and we are left worrying about improper healing and long-term damage because of this delay. This is not just "bad service." When a diagnostic center delays results in an urgent case like this, they are actively putting patients at risk. In this case, a child. What makes it worse is the complete lack of follow-through. Once payment is taken, it feels like the responsibility ends there. No one takes ownership, and no one seems to care about the consequences. If your situation is even slightly urgent, do not rely on this place. You may end up paying the price in ways that actually matter, your health. read more

ok but long wait times the few times I have went for ct or MRI. Also the bathroom could use some updatetoo read more

Office staff is not very helpful , and they have kind of an attitude issue. The wait is super long. read more

I ended up at this location for a bone density test when the original location's machine was down. The location look like it is in the middle of a residential area and I thought I was lost. I arrived at 12:15 for my 12:30 appointment. Checked in. Filled out some forms and was taken at 12:30. The bone density test is quick and I was back in my car by 12:45. Everyone I talked to was friendly. The space was clean. It is a bit outdated and needs a little more seating in the waiting room. All in all, it was a good experience. read more

Had a pretty decent experience here for my US & Mammogram. Felt very comfortable with the process & was checked in with very little trouble. This is my second visit to an Akumin location & this one, by far, was a refreshing experience. Hope it continues this way because it will be my go to location going forward for these tests. They're not down the street but it was worth the drive for good customer service. read more

Went to this location and I have to say the experience was positive. My appointment was at 4pm. I arrived 10 mins prior. I was check in and was called in at 4. The ultrasound tech was so sweet and positive. I was in my car 20 mins later. The staff were amazing. read more

You arrive for your MRI at your scheduled appointment of 1:00 pm and at 1:45 you are told they are unable to complete it at this location and give you an appointment at another location at 4 and that location has you sitting there for hours waiting. To top it off, I was charged $20 more at the second location and was told "that's just what the system says". Never again. A joke. read more

I had to schedule at this new location since the one I'm use to closer to my house doesn't do the specific procedure. I wasn't sure what to expect and also forgot the time of the first of 2 back to back appointments. When i located it, they did not fuss and was still able to fit me in to do both appointments. The technicians were so nice and helpful during the whole process. They took good care to guide me through everything to ensure they got good screenings. I recommend Akumin always for those procedures they provide, such as mammograms and ultrasounds, that are needed to maintain your health! read more

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I took my wife here to get a mammogram. They have a few locations and we went to the wrong location in Plantation. After a few confusing phone calls we found out we were supposed to be here. Not a good start but this has to get done. Waited for a long time even with the appointment. Pre-Covid restrictions still apply in the waiting area, making it difficult with the mask on. But okay with the rule, just wish they work faster. My wife said the lady who did the mammogram was extremely nice. The actual procedure took no time at all. Therefore, the average went up to 3 stars. But the next time we may not be so lucky to get the same technician again. read more

Akumin - Diagnostic Services Near Me - Pembroke Pines, Florida

Yikes! Bathroom is a dump. Toilet seats broken. The walls are defaced. No place to put your purse or jacket or paperwork so you can actually use the toilet you have to hold everything or put it on the floor. No toilet paper holder. Laying on a stand. Went inside to use the other bathroom later. At least they had a purse hook on the door. This toilet seat is also sliding all over the place. Easy prepare but who cares? demonstrates neglect. Also the toilet was running water at an alarming rate. My appointment was for 10:15. At 11:30 they still had not taken me in. Apparently they overbook. Which is not really respectful of patient's time. I hadn't eaten and was quite hungry with my blood sugar dropping. I finally left at 11:45 a.m. after they told me soon several times. While the people in the front room are all very nice, polite and professional the business is not run well based on inability to service patients properly, the lack of Maintenance and proper appearance for a professional establishment in both bathrooms read more

Akumin - Defaced walls broken toilet seat - Diagnostic Services Near Me - Pembroke Pines, Florida

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Worse experience ever - don't come here - waited for 2 hours and made me come 15 minutes before my app to make me wait 2 extra .. not only that but cancelled my app 1 hour before from the initial app date and re booked it on a Friday where I will not be able to get my result on time for my doctor app. All this to know that his technician was on lunch during the time of my app and therefore I had to wait this long. read more

The staff is very courteous, helpful, and professional. The girls at the front desk work diligently. And the technician is performing the test are fantastic. They're all very nice and easy to speak to. I've been going to acumen for years for all the procedures I might need I recommended 100% read more

Akumin's Unacceptable Treatment of Patients Al Fis Appt date 5/23/25A Mismanagement and Disrespect Healthcare should be built on trust, reliability, and a fundamental respect for patients. Unfortunately, Akumin has demonstrated the complete opposite--failing not only to provide competent service but showing blatant disregard for the people who depend on them. I waited three weeks for an MRI appointment, adjusting my schedule as a medical professional--meaning I had to cancel on my own patients--to accommodate their availability. I arrived 40 minutes early, as required, only to be met with dismissiveness and inefficiency. The receptionist, disengaged and indifferent, delivered the first blow: delays with no explanation, no urgency, and no concern for the patients who had carefully planned their time. One hour passed, then another, with the same rehearsed, insincere apologies. At this point, the reality became clear: Akumin does not value patients' time, nor do they respect the commitments and responsibilities people juggle to receive care. Then came Jennifer, the supposed "manager." Rather than offering real solutions, she defaulted to empty apologies and theatrics, even going so far as to put me on speakerphone in a crowded waiting area--a blatant violation of basic professionalism. Patients deserve privacy, respect, and above all, action when their time is wasted and their care is jeopardized. This isn't an isolated case. Akumin overbooks appointments, treats patients like statistics rather than people, and assumes that a half-hearted apology will compensate for their negligence. If you need proof, just read the countless real experiences documented by frustrated patients--not the curated, misleading ones designed to obscure the truth. To Akumin: Patients deserve better. Healthcare is a responsibility, not a privilege you get to mismanage at will. To the public: Choose wisely. There are many facilities that prioritize patients' well-being and time--this is not one of them. To my colleagues in the medical field: Consider where you send your patients. They deserve care that is competent, professional, and respectful--not the chaos and disregard that Akumin continues to demonstrate. Healthcare should never be a source of frustration or neglect. Do better, or make way for those who will. read more

The staff Olivia and technician Emanuel are tremendous employees, seeing that I was claustrophobic and needed to complete a ct scan, they both calmed me down with kindness and Emanuel talked me thru the procedure- BIG thanks to them both! read more

I have traveled here for more than 45 minutes to get told that the machine is down. Why wasn't I called to cancel this appointment? I'm going to wait and see what kind of a wait I have till the repair is done on the mammogram machine. The technician can't take that long to arrive. I left with another appointment made by the manager at the other location and this was nice of her to do this. Hopefully, the wait won't be too bad. read more

Estrella no puedo darle porque sería mentir pero visite hoy el Centro de Silver Lake me pareció que estaba en Cuba o en Centro America es deprimente la suciedad que hay en ese lugar realmente está para cerrarlo aunque debo recalcar que No me Atendieron mal las chicas son muy amables pero todo está muy sucio, la puerta de entrada da asco tiene manos marcadas desde el día que abrio. read more

Waited 2 hours before being seen. The place looks good on the outside, but the room where the imaging equipment is terrible. The MRI machine looks like the first one ever made. Midway through my mri the music playing in the headphones stopped. I wouldn't take a stray dog here for imaging. read more

No puedo darles ninguna estrella. Solo puedo aconsejarle a todos que vayan a otra parte para que los atiendan bien . La " persona" de la recepción creia que me esestaba haciendo un favor. El trato fue terrible ! TTermine yendome del lugar, voy asegurarme que nadie que conozca vaya para alla. Esta mujer debe tomar curso para aprender a tratar con publico . read more

This is worst company, 2 weeks to get a simple X-ray report. And 1 month for an appointment in four different location. Never again will use any of this facilities. You better off going to hospital base out patio facility, and pay the extra co-pay if you want fast set and better response from the Radiologist report. read more

Horrible!! Waiting for over an hour for a chest X-ray. The place was overcrowded no one would get called for their service over 45 min at a time. I will be advising my primary never to recommend this place again, it makes them look bad to their patients. I will never use them again. read more

I tried to schedule an X-Ray ordered by my doctor. After 15 minutes on hold, I hung up. Customer service is not their priority

Dump, lazy front desk. Eating cake instead of dealing with patients. Waiting days for report. Technician was nice, desk staff needs to go back to the quickie mart, clearly unqualified for a medical office atmosphere. Hard pass. read more

All I can say is WOW! the staff is amazing at calling you to tell you that they have to reschedule your appointment because their equipment is down, normally this would be ok but after the 4th time that this happens, you'd think that it might be a good idea to have the equipment serviced. And to the so called appointment scheduler, if you're going to talk to people learn some manners, and look up the word professionalism. STAY AWAY! read more

If I could give negative stars I would. This is literally the worst place I've ever been. It was like being stuck in purgatory. I had a 5pm apt and they told me to arrive early to fill out forms. I got there at 4:40pm and completed all the forms before my appointment time and yet I didn't get called in until 6pm when I was the only one with a scheduled MRI appointment. They had to unlock the door to let me leave because they were so behind schedule I was there past closing. Now that I'm back at my doctor's office, this place won't send over the results. They tried arguing that it was my left foot when it was really my right (I would know, considering it's my body and I was the one getting scanned). They said they would fax the results and we've been waiting about an hour and a half and now they won't answer the phone. I will NEVER come back here. I would rather drive 4 hours somewhere else then deal with these people. They SUCK. I do not recommend this place to anyone. STAY AWAY read more

The schedulers are horrible. You have to spend an hour on the phone to schedule a simple procedure. They don't listen, they are not trained well, they put you on hold over and over. I almost lost my patience with two different reps. read more

Their customer service for scheduling is horrific they hung on me because I was not understanding their scheduling error. Called back to speak to a supervisor and o was hung up again. read more

The ironic part of this post is that you get a Yelp warning that people are doing the best they can for COVID. Not at this location. There is no social distancing, there is no cleaning, they are super late with everyone and one staff member needs training the other one is rude and the manager is overwhelmed. This place is going to get someone sick. Finally after being taken in 1 hour late we were told we needed a prior disk to show them for comparison. Great time to tell people that after you are in the room. This place is a dump please please please do yourself and your family a favor and don't come to this sub standard location. Use their pines east location it is night and day. I can't put in words how frustrating this location is. read more

If you don't want to be rolled into the tiniest tunnel for an mri DO NOT GO TO THIS LOVATION . Had me waiting for 2 hours just to try to put me in the smallest out dated mri machine ever , I've done other mris before but I will never go back to that location again. If I could give it zero stars I would read more

I am giving this a one because the front desk people were nice. I had told them I was in a wheelchair but when I was taken back no one assisted me which is ok .but then she the tech told me I would have to get on the table myself left the room .I had to text my daughter to bring in my transfer board and assist me. The whole time the tech said she could not help or get help she left the room and me and my daughter figured it out and the tech returns to do test. and there table to lay on was cheap aluminum and kept moving .When I have had this test at other facility in Georgia they had a table that raised up and down to accommodate people with handicaps or at least go find help.They need to ask the patient if they are able to get on and off table. Thanks to my daughter we made it work .I will never use this place again.And. It is sad to see that no one helps each other there. read more

First time & last time. Staff incorrectly quoted me a total price when it was for each procedure. I should have questioned it but gave them the benefit of the doubt. Big mistake. Never going back, very disorganized atmosphere. It was painfully obvious they were running behind and it was only 8:00 am. Not a good sign. read more

Horrible place with a receptionist that lacks common sense when it comes to the elderly with Alzheimers. They are not compassionate or caring! I was told to leave my mother in the waiting room because only the patient was allowed but could take her outside or take her back to my car which was unreasonable because we were not parked close and there is only ONE disabled parking spot. I asked if I could take a chair outside for her to sit on and was told no, though she was occupying the chair and there were several people outside sitting in chairs from the waiting area. She is 90 years old!!! Unbelievable and so unacceptable shame on the receptionist working on 4/11/22. read more

I had my scan done here last week , good place very organized . They made everything easy from check in to giving me my results.

I have been here half a dozen times not by choice. And not once can they keep to their appointment time. I schedule appointment according to my schedule then I find myself waiting 1 hour after my scheduled appointment if not more. The actual exam takes 10 mins or less. It's ridiculous. They really need to be more accurate on appointment times. Not to mention they should take their patients time into consideration. Once again I'll be late for my next appointment. read more

Worst mammogram experience ever. I've had about 6 mammograms in 2 other facilities over the years with nothing more than some discomfort. At this place I left shaking it hurt so much. I actually have bruises on my breasts and I don't take blood thinners or have any health issues that cause easy bruising. The entire time the tech complained about having to work around my breast implants which I'm having removed next month and hence the need for the mammogram. We are in south Florida where breast implants are the most popular cosmetic procedure so one would assume that mammograms with breast implants aren't uncommon. When she wasn't complaining about my implants she was complaining about my hair being in the way. I forgot to bring a hair tie. I guess it was too much trouble to offer me a rubber band. I told her I had mammograms in the past and none were this painful and she told me they weren't done right. I'm not so sure I'll have mammograms in the future after this experience and I certainly won't go here. read more

I arrived as scheduled to find a locked door. After some time someone opened the door. I displayed my slip with this location on it, and was told I came to the wrong location. Umm, no people--- YOU screwed up. Not me. About a year ago I tried to get a mammo here, only to be turned away when I showed up because I didn't have something they never advised they needed. I really wouldn't recommend this place. They are disorganized and have wasted my time twice now. read more

I made 3 appointments in one day and in less than 2 hours I was out. The front desk was friendly and the ladies that did all my exams.

The worst location to attend, you wait for hours with an appointment the service is horrible. The office is still crowded with Covid19 in affect, I will never visit this location again. read more

Got here at 11:15 for a scheduled mri. Sat in the waiting room until 1:40. This place is so unprofessional it is unreal. No apology. When i finally asked at 12: 30 how much longer it would take i was told 20 minutes. Waited another hour to have the test. How incompetent is your staff when you are running over 2 hours late? read more

I had a positive experience here. Came in on a Thursday morning for an ultra sound. The receptionist and technician were polite, courteous and efficient. Wait time was relatively short. In and out in 45 minutes. read more