Went in to get drug tested. No one was there, even took a couple minutes to get seen by the front…read moredesk and there was no one else in the waiting room. Was told the boss and drug testing person wasn't in and called out - front desk didn't even know that was happening. Unorganized and unprofessional.

Absolutely unbelievable how inconsiderate they were of my time I scheduled an appointment during…read morebusiness hours. I arrived and was told I needed to reschedule due to the phlebotomist being ill I was understanding and rescheduled for 8:30am the next morning, no employee was there the door was locked, multiple people were waiting outside for appointments and all our time was wasted. After an hour of no call backs and no one showing up I left. Completely unprofessional and a waste of time. I'd never recommend anyone come here. The was they do business is not with you in mind. I never received a call back, apology, or anything.

I had a 940 appointment I been sitting since 951 it's 1116.... On a wait list the do not alternate…read moreappointments with waitlist (take 3 appointments then 1 waitlist). The way it is run is horrible. PLUS there are ZERO appointments online and HARD to book ANYWHERE! Alternate non appts with appts is NOT hard! Plus when u sign in it says 30-60 min wait BUT then they verbally say we can't guarantee we see you!

I always come to this location for my blood work as all their staff are professional and efficient…read more Today Jason drew my blood and was seamless. Very good experience.

Dr. Mielke, both a conventional and functional physician, has been taking care of me for a decade…read moreand a half, ever since I was diagnosed with a lobular CA tumor so large that a single mastectomy was unavoidable. She expertly put me on a regimen of non-toxic compounds that she adjusts every quarter based upon her indefatigable updating of the advanced science on which she relies. She is both caring and direct. I credit her with much understanding and support and, essentially, keeping me alive while I avoided toxic recommendations from my more traditional team. The complexity of Dr. Mielke's patients means that while she has a killer memory and excellent medical training plus nearly a quarter century of running her clinic, she simply cannot know everything that will ultimately be the key to a particular individual recovery. For those dealing with autism, Lyme and similar tick borne illnesses, for supplemental information that may be really helpful to try, give the recordings from the Autism Health Summit 2025 a hearing (info@autismhealth.com). This will cost you $100 and access to a wonderful, intelligent support group to inspire your journey.

This review is long overdue…read more I was seen by Dr.Mielke from April 2020-July 2020 and then again from November 2020-April 2021. In total, I had approximately 9 visits either in-person or through a voice call. To her credit, Dr. Mielke did try her best to treat my ongoing mysterious symptoms; I have been unwell since late summer 2017. I do credit her for introducing me to a few things that were of help with chronic Lyme. She introduced me to the Relax Brand sauna, PlusCBD oil, and LDN. She also helped me understand that have a double mutated MAOA gene and cannot tolerate SSRIs.I thank her for these suggestions /prescriptions. However, by the last visit or two, I understood that she really did not know the root cause of my issue. She kept suggesting nutrition testing and practicing DNRS- neither of which helped to a large extent. In December 2020, she put me on a trial of herbs used to treat Lyme. In February or March, she put me on a full on herbal protocol. After 30 days, I did not feel markedly better. She pompously proclaimed, " Well then, it must not be Lyme. This protocol worked so well for so-and-so." I get the impression that she is not well-versed in treating Lyme. If she was, she would have ordered a CD57 test and used Vibrant Wellness labs to check a full spectrum of tick born illnesses. I'm sad that I spent this time and money not to feel any better. If you suspect you may have Lyme, be advised before selecting Dr.Mielke.

Was slightly taken back by the level of sanitation of this facility, as I am a healthcare worker…read moremyself at Stanford Valley Care Hospital. This facility also as a sign that explicitly says 'appointments not needed' on the advertising screen yet we were denied service because we did not have an appointment. As we went in the morning, we didn't mind waiting but was still denied service. There were no patients present at time of arrival. Phlebotomist technician was eating in the back. Would recommend a different, more reliable labcorp or quest on Stoneridge instead!

They took an hour to register my father for a blood draw that took 3 min. There was 2 people in the…read morewaiting room the entire time. I think they aren't in a hurry because they know you need the tests. Person at the counter was rude and really just acted like I was imposing on their day. I guess typing in the info was so taxing that they needed to take a break. I guess they care about paperwork more than patients.

I came around 11am for standby walk-in. I didn't realize it was closed from 11:30-12:30pm for…read morelunch. I was informed they cannot accept me till 12:30pm. There was no available appointment online today. Since I was fasting, I wanted to get my blood test done today. I came back at 12:30pm, there was one person ahead of me for waitlist standby. Alice was nice to squeeze me in. Very efficient and professional. She is one person working alone, very busy. Kuddos to her for trying to squeeze in all the walk-ins. I would come back and see Alice anytime when I need a blood test.

3 stars because the wait is so long. There's only one lab tech to draw blood. If you make an…read moreappointment- it could take 2 weeks to find one nearby. Once in- staffer did a good job drawing my blood.

Outstanding medical staff, but facilities and one unprofessional nurse left room for improvement…read more My wife Nikki and I recently had a 4-day stay at Stanford Tri-Valley to welcome our first child, our daughter Oraya Rose. From the moment we walked in, the staff was incredibly accommodating, starting with Jeanette at the front desk who gave us a warm welcome and a smooth check-in. The Medical & Nursing Team We cannot say enough good things about our doctors. Dr. Veeragandham (our delivering doctor) and Dr. Chandler (who cared for my wife in the days prior) were the most comforting and phenomenal doctors we've ever experienced. You can truly tell they care deeply about their jobs and their patients. Dr. Sanders, who discharged us, was also fantastic; he kindly expedited our release knowing we were exhausted from the small post-labor room and just wanted to head home. Throughout our long stay, we were supported by an army of wonderful nurses who checked in frequently to ensure we had a pleasant stay. We want to thank Kelly, Michelle, Chayenne, Stacia, Suzanne, Elizabeth, Maddie, Tricia, Deanna, Liz, Rachelle, Noelle, and Ranjita. We also want to give a special shoutout to Aaliyah, who was immensely helpful with my wife's labor exercises early on. Our absolute standout was our delivering nurse, Shinika (who we understand is a traveling nurse). She is a tremendous asset to the Stanford team! Her guidance and support were instrumental--she coached my wife so well that she was able to push the baby out in under 35 minutes. Constructive Feedback & Areas for Improvement Unfortunately, we did have a highly negative interaction with another nurse, Jen, who was in the room during delivery. There was palpable tension and attitude from Jen directed at Shinika. Even worse, while my wife was actively pushing, Jen abruptly announced, "The baby's heart rate is dropping." This caught us completely off guard, caused unnecessary panic, and disrupted my wife's focus. Thankfully, Shinika and Dr. Veeragandham immediately reassured us that everything was fine, and even the other staff in the room looked at Jen in confusion regarding what she was doing. We brought this up to the Assistant Nurse Manager, Joseph, but I am reiterating it here so Jen can be properly trained. If there is an urgent matter, it needs to be communicated professionally with the doctor, not blurted out to terrify a mother actively pushing out a baby. Facilities & Amenities The rooms were okay, but felt outdated and small compared to LPCH. Additionally, we were promised a celebratory meal once the baby was born, but we never received it. We were really looking forward to that after such a long and grueling hospital stay. Another suggestion for the hospital would be to add a community kitchen or hydration station for families. We felt terrible repeatedly asking the busy nurses for water and snacks. We didn't want to treat the medical staff like room service knowing they have far more important duties, so it got to the point where I just left the hospital to buy supplies at a store. Overall, the incredible medical care and nursing support made our experience a positive one despite the hiccups. Thank you to Dr. Veeragandham, Shinika, and the rest of the amazing team for bringing our daughter safely into the world! In the future, however, we will likely aim for a delivery at LPCH for a more modern feel and comfortable space within the same network.

Brought a family friend to the ER. No line to check in even though it was a Saturday night. While…read morestill going through intake they were calling her name. Shortest wait ever. Smaller room but a great experience. Glad to have Stanford in the east bay.

So my friend needed the QR code to get on an airplane for an international flight. When he took the…read moreCovid test he told them specifically that he had a plane to catch on Monday and he would need the QR code. So on Sunday, I opened up the email and there is no QR code but a letter that says that he is negative. We called and called there is no answer finally the next day which is Monday the day of the flight, they say oh well if you want a QR code you got a pay $129 extra... You have to retake the test and it won't be ready until two days. WTH? So what are you supposed to do? They say, 'you need to reschedule your flight.' What a bunch of inconsiderate ...you fill in the blank. Rushed to the airport and took another test there so that he could get the fight out. Beware if you need to fly out there is an extra charge and they are not too bright when you tell them specifically what you need.

Dr. Garcia is the best. I've been a patient for the past 7 years and she has helped me improve my…read moreoverall health in countless ways. She always takes the time to listen without judgement and offers helpful solutions. Dr. Garcia is a true professional and puts her patients first. I highly recommend her to friends and colleagues.

Love all my doctors here, but HATE being attacked by food-crazed angry turkeys! Can someone please…read moretell the nurse or medical assistant FEEDING the turkey(s) to stop! It's so bad there are even signs in the lobby not to do that!

A Bureaucratic, Inaccessible System That Wastes Patients' Time…read more Many Sutter Health specialists are housed at this facility. I cannot understand what benefit these doctors see in making themselves so inaccessible to patients, including those with excellent insurance and the ability to pay for care. There are serious problems with this system, yet upper management appears either unaware of them or unconcerned. The fact that a healthcare organization can create this many barriers for patients and remain highly profitable is deeply disturbing for those of us who have busy lives and still got to work to make a decent living. It represents much of what is wrong with healthcare administration in California. Here's the story: We simply wanted to schedule an appointment with one of their speciality departments. The ordeal consumed approximately 35 minutes in the middle of a busy workday, and we still did not receive an appointment. First, the appointments could not be scheduled online even though we have worked with Sutter in the past. The online scheduling system forced us to make a phone call on a workday. The first five minutes were then wasted dealing with Sutter Health's robotic assistant, which was terrible and repeatedly failed to understand what I was saying. Even after requesting a live agent, the system continued to badger me with more questions before finally transferring the call. The live agent was pleasant, but the registration process took another 15 to 20 minutes and included an impressive collection of questions that had little to do with scheduling a specialist appointment. Management is welcome to review the recorded call. Short of asking for my plumber's current whereabouts or whether I had remodeled my kitchen in the past five years, they seemed determined to conduct a full census of my life before allowing me anywhere near the information about my doctor's availability. Did I need a wheelchair? Did I live in a long-term-care facility? Was my insurance provided through my employer? Did I work full-time or part-time? I was busy and calling for one simple reason: to make an appointment. Ask for my insurance card number and Date of Birth, should take less than five minutes and still get them what they need. Instead, Sutter has apparently decided that wasting patients' time is cheaper than hiring enough competent staff to obtain information already available through an insurance card. One has to wonder whether the system is truly underfunded or whether its priorities simply lie somewhere closer to the executive suite than the patient waiting room. The call was finally transferred to the specialty department, where a curt and patronizing representative explained that the office requires a "faxed" referral (like they are in the ninteenth century), along with recent bloodwork and physicians' notes. After the fax is received, we can apparently expect or basically "hope" that someone calls us. If no one calls, we are expected to call back and ask what happened. But there is no direct telephone number for the specialty department. That means going through the same malfunctioning robot and the entire general scheduling process again, potentially wasting another 20 to 30 minutes of a working person's day. How is this an acceptable or productive process for requesting a basic medical appointment? To make matters worse, many of their physicians are not accepting new patients. In my experience, the access problem here is substantially worse than at other healthcare systems. Stanford Health Valley Care, for example, provides a much more functional patient experience through a MyHealth account and their records are in the system, they generally do not have to overcome this many administrative hurdles or give a referral to seek speciality care. Having excellent PPO insurance that tells me referrals are not needed and the ability to pay should not be irrelevant because an institution has built a wall of bureaucracy between its physicians and its patients. This is not patient-centered healthcare and this is absolutely not a doctor centered healthcare either. It is an administrative obstacle course. The doctors that work here should know better than to work with them.

I'm giving all three stars to the women (all women so far) that work there. They are seriously…read moreover-worked and do their best to maintain a pleasant environment. If I could give them 5 stars and base this on the staff only, that's the way it would be. Now for the Quest part.....they need more employees there. They don't care if you have to sit for two hours after fasting in the morning, because they are too cheap to add more staff. Then, I recently noticed that they have a shrinking staff doing more work. Before they just completed forms by hand, whereas now they have to key everything into the system. This probably adds five to ten minutes per patient. Then they got rid of the receptionist they had. I overheard one of them telling another she was starving because sh had been working for seven hours and couldn't ever get just a second to eat. They didn't mean for me to hear this and felt horrible that it might sound like they were complaining. This wasn't the case at all. So ZERO stars for Quest the Company, and Five stars for the nice people that work there and work so hard with too few resources.