DO NOT GO!!! They over charge you snd the receptionist are rude and unprofessional! I was not told…read moreabout the possibility of recurring charges, I signed paperwork because I was in pain. They're clearly money hungry and it's unacceptable as a facility as a whole.

The employees at this location are completely rude and absolutely unprofessional. I would never go…read moreto this location ever again. If I didn't need to go here for work I would avoid the entire company but unfortunately I cannot.

To begin with I want to explain that Dr. Carlton Miller was able to give me a diagnosis for a…read morerather rare disorder, and for discovering that, I am grateful for his care. I also want to note that he has a rather intense personality, by which I often feel overwhelmed. I have viewed this as a difference in communication styles and not necessarily a reflection of his care and professionalism. Rheumatologists are notoriously difficult to get an initial consultation with. In my experience, it takes at least six months to get an appointment in the central Virginia area. I was grateful that I was able to get an appointment with Dr. Carlton Miller in about six weeks. My first visit took more than three hours and was thorough, though there was also a great deal of waiting. Subsequent visits were also time-consuming with long periods of waiting. The office has phlebotomists and radiology on site, so it is a self-contained, one-stop facility. The difficulty with this is that, unlike with external labs and imaging centers with which one can communicate and get reports and X-rays easily, the AMDC office is not responsive to record requests. Communication with the doctor and the office is chaotic and unclear, which can be frustrating. It is extremely time consuming trying to get records and test results for other providers, regardless of tactics used to obtain them: I have experienced lack of response to practitioners' requests with signed releases, letters of request from me for the other practices, in-person signed releases at the AMDC office, as well as calls placed by me, doctors' offices, and faxed requests. For some reason, it feels as if this practice holds on to records and lab results as if they are proprietary, which is counterproductive to specialists working together and primary care providers monitoring progress. General communication is also difficult. I don't feel like I ever get clear diagnoses and prognoses, and I do not feel like I am an active participant in my care. I learned of some diagnoses, which were determined by lab results, only through prescriptions called in to my pharmacy, after which I called the AMDC office. There was no contact with me whatsoever. I feel like my continued care requires a lot of work on my part without understanding. Rheumatology is a complicated specialty and requires better patient education than what is provided by AMDC.

The practice leaves the diagnosing of complex medical conditions up to a physician's assistant who…read morenot only was grossly unaware of the existence of an entire sub-type of autoimmune disease, but also does not keep up with continuing education for disease treatments from the last two decades. I was so caught off guard I couldn't put my thoughts into words. This PA that my home healthcare client saw was also willing to diagnose him with an illness for which he did not meet the main criteria for. She was also unaware of any treatments for said illness, despite several decades of research and protocols being in place, and even that an out of pocket test is available. This practice is for when you have something simple and easy to find, such as seropositive Rheumatoid Arthritis. The practitioners are apparently completely unaware that 20-40% of people presenting with autoimmune diseases have normal blood work and require additional testing, such as skin, muscle, and organ biopsies, EMGs, cell-arrays, you know, real doctor stuff. Thank the gods this wasn't the practice I went to when I first got sick with my seronegative autoimmune disease, psoriatic arthritis, because I probably would have unalived myself. If this practice tells you that you have nothing and just need to exercise, do not let it get to you, you probably are sick. Just go see a real rheumatologist. I recommend Bon Secours, they actually do more than x-rays and blood work. And if you have any lasting organ or musculoskeletal damage, make sure this practices' malpractice insurance is up to date, because this practice is out here doing real harm to people, and I would bet that there is a trail of severely ill, misdiagnosed people not receiving proper treatment out there. It might be because of my Healthcare clients' insurance, which was Medicare. But she could have at least said "your insurance won't pay for additional testing," instead of trying to throw a diagnosis at him that she obviously had NO IDEA what it was, treatments for it, or anything about it. I am very concerned about this practice and how they work. Beware unless you have an established diagnosis and an established treatment plan.

The employees were mostly pretty nice. The the wait time however was unacceptable. When I got there…read moreonly 4 people were ahead of me, and she called 2 of them back there fairly quickly. This is why I am confused on why I wasn't seen for over an hour. It got very crowded and we could see a lot of people coming out, but hardly anyone going in. People that came in after I did were seen which I suppose I could understand if they were there for something else. I recently got a job on fort lee where they require drug testing, so I really only needed a few minutes to go in a cup. When I was finally called back there the bathroom was disgusting. There was dried urine on the floor. I was so happy to get out of there.