Heaven forbid you question what they are doing and how you feel. If I show up on a Sunday I promise it's not for a damn cough. My kid had a high fever over 102.3 and all symptoms of strep and was my fourth kid!!!!! They couldn't push me out the door fast enough because it was negative but we have had false negative before and refused to treat her nasty looking throat.if your 25 and younger or a nurse practitioner with no kids get out of the pediatric care units read more

The employees at this location are so nice & accommodating to parents bringing in there sick kids! It's super helpful to check wait times, available appointments, fill out paperwork online; prior to coming to coming to appointments. The wait time is always little to none when I've visited this location and the x-ray tech was super gentle with my child as they were in pain from an injury. They also offered my child a popsicle while waiting. My child loves coming here vs there pediatricians office with screaming kids in every other room. read more

Kidmed - Pediatric Urgent Care - Pediatricians Near Me - Midlothian, Virginia

Care quality. The no was telling my three year old it doesn't hurt and turning his head all strong . Didn't explain anything to me I had to ask on the way out. Not good service. read more

My sister brought my 5mo nephew in late last night, right before closing, with respiratory issues. Despite the late hour and the fact that it was the night before Thanksgiving, the front office readily agreed to see him, and took him back even before collecting insurance information. They immediately collected swabs for testing and efficiently treated him. The triage nurse stayed with him the whole time. They treated him with care and consideration, giving him a breathing treatment. The doctor (Melanie Reed) made sure the prescription went to a pharmacy that was still open so he could get the medication he needed as soon as he got home. I am so thankful for the 3 staff members that treated my nephew and that he can now begin to recover! Thank you, KidMed! read more

The scheduling of the appointment online was very simple. Received a text reminder about 30 minutes before. Staff in the office from coming in to leaving were awesome and very friendly. The only complaint that I have is that we didn't get pulled into the exam room until 25 minutes past the scheduled time and didn't get seen by the provider until an hour after. read more

Thank you thank you thank you! New to the area started new job freaking out had no insurance but this place was quick to help. My son decided to jump off couch and bust his head on our side of our stairs and started bleeding everywhere. Looked online found this place called them and they helped walk me through everything over the phone as we live in country and would take us right till closing time to get there. They had to give 5 staples to my two year old but they were great at keeping him entertained so he wouldn't be scared. I can't say thank you enough for helping my family. read more

I love being able to bring our kids here. Everyone is friendly Every doctor/nurse is always so helpful and never quick to write us a prescription and send us on our way. I'm also appreciative of the scheduling option, but also glad they reintroduced the walk-in option because "urgent care" isn't something that can always be scheduled. read more

No wonder they can't keep employees there. One of the NP's is not a great role model. More people should report her for the way she talks to others. Response was that's just how she is. Then why would you allow someone to talk to others in such a poor manner and not address it. Be a better business. Period! read more

Billing department is based overseas and completely useless. Cant get anyone on the phone, and when you do.."they will get back to you". Expect your bill to always be more then the negotiated rate read more

This place doesn't even open until 1pm. What a joke. Take your child to a real doctor instead.

This company ordered 12 cases of beverages and snacks through my employer. I drove roughly 13 miles from the store to their location in south midlothian. Upon arrival i was instructed to put them all in a back office. Completely normal for my line of work. Receptionist didnt lift a finger to help me carry anything much less hold the door for me as i transported twelve 40 packs of water into the office. There was a wagon in the office she never offered me to use (Not normal in my line of work). On top of the disappointing lack in human empathy i finished the order only to reveal the horrendous tip they left me. Note that i make all of my money on tips like a waiter does on top of using my own car and body to get everything there. 2% (roughly 5$) is insanely disrespectful for the amount of time, work, and resources that were put into completing their order. If this is how they treat random employees that help them imagine how they treat their patients. Would not recommend bringing children here. read more

We can't say enough good things about Miranda Lloyd, our nurse practitioner, and nurse Olivia who took good care of our son who tested positive for the flu on Christmas Day. Fast, friendly, and compassionate care for our sick toddler. Thank you so much! read more

Horrible wait time! I had a 2:55 appointment, waited in the car for 1hr 20 mins until we got called inside. The staff are nice and all but the wait time is horrible. I have a sick child in the car. I will never come here again. read more

I love this place. They are professional with kids and highly recommend. Amazing staff great doctors it's clean and free lollipops

Amazing amazing staff! Thank you Taylor Monroe PA for being so through and marvelous diagnosing my daughters right ear infection. She was spiking fevers and testing negative for everything. Once Taylor checker her ears the right was very waxy she took her time and cleaned the ear out for a thorough look. In the past many physicians do not take the time and they'll send us home. Well not Taylor it took 3 cleans with a fancy instrument with a light and the third time she could see a nasty ear infection. We had our antibiotics and we're on our way. The nurses were kind gave my daughter a popsicle and were very quick. This place has wonderful staff and the team has a rhythm that's unmatched anywhere I've gone. So thank you again. In these tough times it's not easy finding a diligent doctor. read more

Kidmed is always there when we need them! We've made multiple trips to kidmed over the past year and a half since our daughter was born. The doctors on staff are so attentive and detail oriented. They help make first time parents like us so comfortable. They listen to our concerns and always offer solutions. We leave feeling confident our daughter is ok the road to recovery. They have a full staff so we rarely wait very long to see a doctor. Highly recommend using them anytime you need pediatric care! Also a bonus, they are cheaper than the ER for those evening needs! read more

The doctors and nurses at KidMed were kind, patient, and so compassionate to us as we came in for a late evening laceration that required several sutures just before Christmas. The team was so creative and age appropriate in explaining to our 4 year old what would happen each step of the way. They went above and beyond to make sure he felt comfortable. They were unbelievably patient as they not only supported his injury but continued to serve the community in the battle against COVID-19. We were immensely grateful for their care and kindness! read more

The staff here has been phenomenal. The wait is minimal, especially for a Saturday afternoon. They were prepared to treat my son with extreme care. The place is clean and has entertainment to keep kids busy during the wait. The nurse and physician checked on us every 5 minutes to make sure my son was okay and gave him a freeze pop to make him smile. I would recommend this urgent care location to anyone and will return. read more

Always an amazing experience here. We have been several times with fevers , dislocated elbows, ear infection, and peeing problems. They are always great with my 2&4 year old. Nice caring and always answers any questions I have. I've only ever waited more than 5 minutes once and it was a ten minute wait. read more

After over 48 hours of my son having a high fever we took him to KidMed. They seemed to not care at all about him but only about getting their checklist of tasks done. He is only 2 years old and they crammed things down his throat and nose with ZERO compassion or bedside manner. Instead if talking him through it they just hurt and scared him. read more

Been here for over 30 minutes waiting in a room to see the doctor not including the 20 minutes of sitting in the lobby. Nobody has come in since the tech did my daughters vitals. They're constantly calling people back before people who've been here for the longest time are even seen. So much for an "urgent care" setting. 19 month is getting restless from all this waiting. read more

From the moment I saw the big stuffed animal of a Bernese Mountain Dog sitting on the nurses' station countertop, I knew we were in the right place. What a great staff this place has. From the second we walked in, we were taken care of without delay. Our little 18 month old was having a moderate respiratory issue. Cannot say enough nice things about all the great people from the reception desk to the nurses' station. Melanie and Jessica made a great team to assure that our baby got the medicine he needed in order to make him feel better. I promised them I would give them 7 stars but this site only allows 5 =) In and out in less than 45 minutes!!! read more

We called and said we had a child with a fever of 102 and we were on our way. As we ran up to the door they locked it in our face. Whatever happened to the Hippocratic oath? To do no harm? read more

I can't say enough good things about our experiences at KidMed. Took my daughter in yesterday for a fever and cough and they were very thorough, and diagnosed pneumonia, which wasn't even on my radar. Everyone from the nurse practitioner to the Xray tech are compassionate and work to put you at ease. In the past, they have stayed past their open hours to make sure my child was ok, and I am grateful for the ease of the experience when dealing with the already stressful times with sick kids. read more

Wow. Just got back from here with my 8 month old who was vomiting and dehydrated - the on call pediatrician said to go here or the St Mary's ER (where we've gone before). This place is faster, just as nice, and the copay is $20 (as opposed to $200 for an ER visit for us). That said, I felt the care we got here was on par and at times BETTER than the ER. The nurse was awesome and the dr. was nice too. I felt they listened, didn't rush us, answered all our questions, and were helpful and friendly. The practice is very kid-centric and decorated in bright colors with educational tv playing in the waiting area and rooms. It's also brand-spanking-new and very clean. I will return here for urgent care if needed for my daughter! I'm glad they just opened this Southside location (they have one in Glen Allen too). read more

The best place for kids in need of urgent care when your primary care doctor is not available.

I am upset to have to write a negative review because I think we received very good clinical care during our visit. My problem is with the billing that occurred afterwards. The name of this business as advertised on their website is "KidMed After Hours URGENT CARE". Therefore I assumed they are an urgent care center. I am a resident of NC and my health insurance states that I can only seek care out of network for my family at an urgent care facility or emergency department. When I received a denial from my insurance company they stated it was because Kidmed billed them with the code for a standard doctor's office- not an urgent care center. I then called Kidmed and was informed by their billing department that they are actually licensed as a standard doctor's office- not as urgent care. Therefore, they are billing me ~$400 for my visit instead of the $35 co-pay I should have to pay. If I had known Kidmed was just a standard pediatric office, I would never have used them since I know what my insurance covers. Anyone outside the Richmond area beware- this is not Urgent care and your insurance will not likely cover this service. It was bad enough that I had to go to an urgent care center the day after Christmas with an 11 month old while visiting family. Now I have a very large bill to pay because of the false advertising of this facility. read more

They get you into a room quickly and make you wait for extended periods of time. 40 mins to get the results of a strep test??? Really? We only come when our office is closed but we could honestly get seen faster at the ER. read more

Very nice staff. Clean facility. My daughter came in with a stomach bug and they were very sympathetic and quick to treat. The place was packed on a Sunday morning, but no one seemed stressed or in a hurry which was nice. I would highly recommend to a friend. So glad we decided to go. read more

I had a great and quick visit on a Saturday. The PA was extremely informative and caring. They did everything I was expecting and I didn't feel rushed at all! My baby was checked out soon after we got there, we had maybe a 5 minute wait. I choose to go here over another urgent care since they do children only and would have better accommodations. It was fast and easy to register my child even though it was our first time. As well as super clean! All of the staff was friendly as well! read more

I went the Kid Med on Midlothian with my son. He had a fever, coughing. We only had 4 people in front of us and we waited 45 minutes in the waiting room before we even got to go back to a room. Then we were seen by a nurse practioner who did not take any time with him. The nurse ran the test for strep and flu. We waited another 30 min for the nurse practioner to come and give us the results. She did not spend anytime with my child at all and I was not happy with the service we received. I even called back up there and complained. It didnt do any good. I will NEVER go back there and I just got the bill in today what they charged my ins comp was 385.00. All for a visit , a flu test, and a strep test. Wait for your regular peditrician unless it is a true emergency. read more

I recently took my 7-year old to this place for stomach ache. They ran tests for influenza A, B and strep. Nothing positive. No medicine was prescribed. My child was discharged quickly. They charged me $531.85. $302.71 for the office visit alone. Parents: while we all know medical costs are on the rising across the country, price gouging such as KidMed still shocks me. STAY AWAY FROM THIS PLACE !!! read more

I was told about this place by a girlfriend of mine. My 5-yr old son needed stitches and was unbelievably freaked out by the whole experience. The facility is clean and well maintained, the lobby and patient rooms had TVs (with a TV guide to change channels) for the kids to keep them relaxed and entertained. The staff at KidMed was calm, patient, and kind despite the fact that he had to be strapped down in order to give the stitches. At no point did they appear to be annoyed or frustrated with my son's fear (and resultant reluctance to cooperate in the process). They were happy to talk with me through the process, and to let me know exactly how to care for the injury. I cannot say enough positive things about the experience - I will never take my child to an ER again, if I can avoid it. read more

I am very disappointed with the care my son received at the Southside location of KidMed on Thursday, October 9th. We have been there several times before with no problem, but now I would rather spend the extra money and take my children to the emergency room. My son was experiencing a croup-like cough that night and we decided to put him to bed around 8pm because he was tired and to see if sleep would help him. When we discovered he was having continued labored breathing and rattling in his chest and crying, I was worried and took him to KidMed. It was about twenty minutes till 11pm. Immediately, the front office staff seemed annoyed that I came in around closing time. Too bad, this is your job. When the doctor came in, the first thing she asked was, "why did you bring him in so late?" Perfect. Let's upset a worried mother by judging her. I told her of his increasing symptoms and explained that he had been lethargic. "Well, he's lethargic because it's 11pm at night," the doctor told me. He'd been lethargic ALL DAY, I explained. I told her about his croup-y cough but because he didn't "perform" for her and cough at that moment, she didn't believe me. I told the doctor he had wheezing in his chest. "What YOU think is wheezing it not what WE consider wheezing." Ok, whatever. He has sounds coming from his lungs. I don't want to be attacked when I'm trying to get my son medical care. The problem with this doctor is attitude and tone. I should have asked for another provider right there, but the staff was packing up and heading out the door and the doctor heard some gurgling (wheezing?) in his lungs and went ahead and set my son up for a chest x-ray. After the x-ray, she said it looks like a virus, but the radiologist would be in tomorrow at 3pm to read the x-ray and would call me then. WHAT? So my child has to suffer and take Tylenol until then? What a waste of time and money. Plus, I'm furious. Over the night, my son's cough got worse, he developed a fever and I took him to our REAL doctor, who immediately diagnosed him with croup and a bronchial infection and set him up with a nebulizer and steroid treatment right there in the office. She also put him on antibiotics and continued steroids for the next several days. THAT'S what I wanted to happen at KidMed: concise, thoughtful care when a child was really sick; not a staff who has one foot out the door because it's closing time, at a child's expense. Oh, and the radiologist never called the next day, as promised. I never bothered to call KidMed to find out what it read, because my son had already received proper care elsewhere. read more