Extremely rude staff. Don't come here if you want to go to a place that hates their job LOL…read more Please conduct monthly assessments and trainings for your staff. Not a well run business, felt disrespected here. Never again, I'll drive to the other laboratory anyways. I would rate this specific location negative due to the rude workers here.

The staff is friendly and do their jobs well However, they…read moreneed more people worming on such a busy location. One would think management would see the need and accommodate accordingly. There is a large desk in front the lobby which is never staffed. If it goes unstaffed, remove it and put in more chairs. It's lousy to see so many people, especially the elderly, standing around for so long, again, because there isn't enough staff. Come on, Dignity, help us out!!

Your experience will vary depending on weather you make an appointment or walk-in much like a DMV…read more Appointment experience is good overall, however a walk-in appointment is a nightmare. Self-check-in kiosk, scan your drivers license and your insurance information, system places you in-line with other walk-in customers. Hour wait sometimes while you watch people with appointments take precedence over you and just when you think you're gonna be next two more appointments walk-in, and to the end of the line you go again. Also the phlebotomists appear to hold back serving walk-in customers when an appointment is scheduled in10-15 minutes making the wait time even longer.

It is a nice location, easy to make an appointment. Easy check in on a self help screen. Staff is…read morenice and helpful. They're organized and make the appointments flow on time. My blood draw was painless.

I like that you can make an appointment so you don't have to wait in line. They have excellent…read morestaff and very efficient.

Since Nathan left this office, the experience has declined dramatically…read more Last time, the phlebotomist bruised me and I have great veins. The new staff is fine but they don't go out of their way to help the way that Nathan did and it really did make the lab standout before.

The tech named Daisy in this lab is the most rudest person I have ever seen. I have been here been…read morehere several times, I always come across that she doesn't have any idea how customer service should be. Rude and mannerless. Other girl Erica / Erika I don't know if it spells right. Go to her she is very sweet and kind. She makes me feel comfortable. May God bless her.

I have to say this was the best place for me to get lab done. I didn't need an appointment…read more. What!?! Just walked right in and no wait time.. They asked for my insurance and ID and called me right away to get some labs done. The two ladies who ran my lab work were nice. Everything was quick and they sent my results in right away to my Dr. The reason how I know they sent them right away was because my Dr's office called me with my results not long after getting it done. I was very pleased of how quick their service was!

Horrible customer service. My elderly father went to get blood drawn and they had him check-In on a…read morecomputer. He's elderly and does not know how to fully operate the computer. He asked for assistance and the lady rudely yelled at him and told him well read the instructions and walked away. This lady was a Caucasian tall and slender. My father was about to walk out when another patient who was there waiting stood up and went to help him. Thank God theres still good people.

Very nice girls. Super fast and easy. I called had my questions answered and told me I could just…read morewalk in! Highly recommend this location.

have me waiting for a freaking vaccine for more than 2 hours is ridiculous if you can go somewhere…read moreelse I would

DONT GO HERE. everyone in this office is RUDE as hell. My mother who has very bad bladder problems…read morewent in this morning to drug test for a job she unfortunately wasn't able to go enough to fill the cup to the line so she had to go back later in the day (had to have her employer resend documents so they would let her come back) went back with a full bladder she waited over an hour and a half in this time she was telling them how badly she had to go expressed to them he bladder condition she has and they refused to allow her to go finally after waiting hours she told them she could NOT hold it any longer the lady was rude the whole time did not care at all about how much pain she was in and told her to go use the restroom and told her she wrote her down as a refusal the lady that helped her was named Nancy and the receptionist was Blanca (both very rude) I was told to call back at 2:00 to speak to a supervisor named Gabriella so we'll see how this goes. My mother literally called me sobbing she is the most sweetest lady and for her to be treated like she's nothing is so upsetting and heartbreaking DO NOT GO HERE! heartless people like Nancy and Blanca do not belong working in this profession or with people in general smh so sad for all the people that have to go here! Im definitely calling corporate and reporting the care here. Update:called Gabriella who is also completely rude

Thank you for making this so easy for my family! The technician was great and answered all of our…read morequestions. Results were surprisingly fast. I will recommend you to my customers and friends.

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It is a great location and being able to walk in is a plus…read more Major problems though. No direct phone line. Using the Dignity main number got me a person that did not even really know that clinic was in Orcutt or anything about their hours etc. That was after two separate calls in. When I went to the location at 1:15 pm, sign in the window said, "out for lunch break, back in 45 minutes". Good to know, but they did not put when they left on the sign, so does one just sit in the parking lot for however long and wait or what? Add no direct phone line and you have a major fail.