Some staff are very good, others very rude. I'd like to discuss our experience with someone who…read morecares enough to improve on this situation.

My wife had surgery last Tuesday at geisinger south. The quality of the facility and the level of…read morecare was exceptional. Doctor Murphy and support staff were excellent. Im a heath care provider and was attentive to things others might not recognize. The facility was very clean and staff were very knowledgeable, attentive. Courteous, and caring. I was very impressed. She also received a card today signed by all who cared for her during our visit. What a nice touch. Would highly recommend this facility and doctor and staff. Thank you for the excellent care. Gerald Williams

They turned me away even though i had an appointment online. The lady in the office loudly…read moreannounced that they weren't taking anymore patients and wouldn't hear it when i tried to explain that i was directed to go there and scheduled an appointment by one of the virtual doctors. Im not usually one to complain but that's terrible service.

made an appointment online for a time alot then was contacted to pre register. I show up to my…read moreappointment. there's no appointment in office for me. so when I start explaining the situation the woman at counter kept over talking me and cutting me off. she said I would have to wait so I did. an hour went by and I asked about how much longer. she said you left. I never left the building she points to where she stated. I looked over there for you and you weren't there. I was sitting in the exact seat she pointed too. when she took all my information the first visit to the window. she was "registering me". when I revisited the window she claimed I was never registered and now would have to wait another hour to two hours . this is absolutely ridiculous. once again I am trying to talk and explain and she continues to cut me off and speak over me not listening to any information I was providing. she is rude and has no "bed side manner". for clients who are coming in sick. if you don't want to do your job correctly please hire another person who wants to do their job properly. and who is listening and caring to your clients coming in to seek help.

I've been going to VI for many years. My only concern is that there is one woman who answers the…read morephone when you call and she doesn't make you feel at ease when you call. It's hard enough to call, make the required appointment and then nervously wait for the results. Perhaps a soft caring first impression employee that answers the phone... Soft jazz playing if you allow music, as we wait... just a few suggestions. We're not going for a Spa treatment...

This place is the Best! Everyone is so nice here. I've been going here for a couple years and no…read morecomplaints at all. Very caring group of people.

Start to finish. Welcoming , reassuring. Clear…read morecommunication and explanations! Each member of the support staff and the professional personnel are to be commended for the work they do.

I want to start out by saying that I had a problem and I needed a mammogram immediately but when I…read morecalled I was told I needed to leave a message for someone and that she would call me back . She called me back 2 Days Later yes 2 Days Later and told me she could not schedule me a diagnostic mammogram without me having a previous mammogram. The previous mammogram was out of state and it would take 3 weeks to get but they DID have the paperwork/REPORT. They needed the scan. I tried to get the previous scan quicker but I couldn't. I call back and left a message for this woman telling her I was in terrible pain and that I tried to get the previous scan quicker but it would still take 3 weeks . This is the Clincher I never got a call back. So I called a different place told them I haven't had a scan in 8 years and I got in. I gave this place a one because it took two days to get back to me originally and then I never got a second call back. I thought when you had an emergency they would get you in quicker not a chance no one cares I mean they don't care

I called to make an appointment then they told me go create MyPortal which I did so I called back &…read morethey said they had no appointments till 12/26 today is 6/26. Very funny Geisinger.

Great service and checks and balance to ensure they have the right person receiving service…read more I really Love the my Geisinger website that allows you the ability to check your test results and communicate with your doctors and schedule appointment

I am writing this review based on my experience during the 2016 summer when my aunt was a patient…read morein the snf, 3rd floor, for short term rehab, about 2 weeks. I am also a nurse. The facility's decor is from the 80's but in good repair. As you enter the facility, we were greeted by receptionist Antonette, very friendly. I am still impressed that there was never a nursing home smell, no urine smell to the entire facility. The staff, RN's, LPN'S and nurse's aides to patient ratio was very low, well staffed. The staff worked as a team and had a good attitude. Call bells were consistently answered quickly, usually under 2 minutes, so much faster than in the hospital. The nurses really paid attention to the patients' expressed and unexpressed needs. I was very impressed with their assessment skills and compassion not just for my aunt, but also for the other patients. The patients were kept clean, neat, appropriately clothed and moved, and alarmed against falls. Patients were tolieted and had frequent changes of disposable underwear. Also the nursing staff called the family consistently in real time when changes in medication or doctor's appointments were made, really great communication. The physical therapist, speech therapist, occupational therapist, and social worker worked well with my aunt, they appropriately challenged her and treated her as an individual. To this day, I am still impressed with what my aunt and her family experienced in 2016 at this very good snf.

Dr. Glasso has been my primary care doctor for many years. Professional and a good sense of humor…read more There are no questions too small for him to answer. He takes time to explain his diagnosis and gives options and lets you decide on the course of the care. I never feel rushed when coming in for a visit. His staff is always friendly and accommodating. Doctors offices are always busy and stressful for the patients and staff and I have never felt not welcome there...

Ended up at Geisinger Urgent Care because they are the only location to do IV fluids. They are…read morelocated right in the hospital. Got in and out quickly. All staff were very nice and on point