I've used this lab at least four or five times now and not once did my appointment start even close…read moreto on time. Prepared to wait an average of 30 minutes after your appointment time, today mine was nearly an hour. I want to point out the lab text drawing the blood are wonderful and do a great job. My issue is the administrative part of the appointment checking in and making sure the labs are in the system. It seems disjointed and for an organization the size of Advent Health, the patient experience should be much better than it is today.

Thank you for updating your hours. We've had great experience with the staff at the times we were…read moreable to visit. Very careful with our kids.

When I have to have blood work done this quest diagnostics is always my first choice. The waiting…read moreroom area is always clean and bright just provides a really good first impression when you're coming in for bloodwork. I highly recommend anybody that you download the quest app and agreed to text messaging. By doing so I am able to check in directly from my phone on the app and then about five minutes before I'm usually called back. I'll get a notice in text message telling me it's time to enter into the waiting area. This is especially great if it's a very busy morning or afternoon and there are no seats available. The phlebotomist who saw me is truly one of my favorites. I have very hard veins to find, and he always manages to find one and he makes the whole experience very calm.

This place was fast. They did my exams fairly quick, offices are clean and they did take care of me…read morethis location. I recommend do your exams here everything it's automatic.

Friendly staff, quick, affordable. I have referred friends there as well and have received great…read morefeedback.

I think only three people work here and they are really slow. There's not much privacy for…read moreappointments and you can hear everything they ask the other patients. It is convenient since you just make an appointment and go in. They won't see you without an appointment, but during the week it's pretty easy to schedule one. The lady that did my fingerprints was nice, but their machine wasn't working good and it took multiple attempts to get them to submit. Don't go here if you're getting something done you don't want the entire waiting area hearing about.

LabCorp is a great place to get your lab work done. That being said if you make an appointment you…read moreshould not have to wait 30 to 70 minutes. They were extremely busy. They were running behind. They were short of help, which I have patience for. I understand that these things happen. However, no one there and there were approximately 30 of us inside and may be another 10 outside waiting. Not everyone having a place to stand or sit, could not understand the receptionist she meant well. She tried hard, but her accent was so and mispronouncing of names caused additional confusion and frustration. I would suggest they hire someone just for the desk that can speak English and pronounce names properly, so that people didn't sit there wondering who was being called and what the person was saying.

I would love to shoutout these people for the continuous effort in the community. Your employee…read moreJerrel Collins provided a timely and joyful experience through my test. His bed side manner is remarkable for the short period of time of the test was. Ask for Jerrel God Bless you brother

The treatment in this lab is outstanding from the front desk Michelle whom is so nice, kind, and…read morecaring to the phlebotomists. Everyone seems to enjoy caring for all of the people that come in. My family and I have been coming here since 2021 when we met Diane who was amazing in drawing blood from my special needs daughter that has uncontrollable movements due to her cerebral palsy. Many hospital nurses have attempted to draw blood from my daughter and were unsuccessful. Diane is one of a kind phlebotomist. May God bless them and keep them safe always!

I'd like to recognize Hailey, the phlebotomist who did my lab work today for my 1-hour glucose…read moretest. She was absolutely phenomenal. I've never experienced such a wonderful & friendly phlebotomist before until today! Hailey was so friendly, patient, and kind. She helped me get through the draw even though I have a lot of anxiety about blood work & medical tests in general . I truly hope I can have her for future tests, because she was an absolute angel. I'm so thankful for her caring nature and the comfort she brought me. I was so nervous about this glucose test and shes someone I'll always remember as being part of my first pregnancy journey. Thank you so much, Hailey!

Always a great experience here. They moved across the parking spot this year to what appears to be…read morea much bigger space. Plenty of parking. They are open 6 days a week. They have a little complimentary coffee bar and water area. However, by the time you may notice it, you will likely be called back. They are super fast and efficient. Including getting the results to the doctor on the same day. I do wish the website worked better for pulling up a copy. I can't ever seem to log in. They will also print a copy for you there. The restroom in the lobby area is huge. It is only 1 bathroom but its never so busy that its a problem. They take walkins and have special pricing for self pay patients on Wednesdays. I will not waste my time with LabCorp or Quest anymore with the level of prompt and courteous service that I get here at Vista.

I will formally express my extreme dissatisfaction with the customer service I received during a…read morerecent phone call to your office in Clermont, FL. The representative I spoke with was not only unprofessional and dismissive, but the call was abruptly disconnected--an action that is completely unacceptable. This was the same person that ignored me when I recently went to get my labs done at this location. As a customer, I expect courtesy, respect, and assistance, not to be treated rudely and hung up on. This experience reflects poorly on your organization and raises serious concerns about how calls are being handled and information is given to patients/clients.

LabCore contacted me to have blood work for a doctor. Didn't say which one. I made the appointment…read moreonline through their website. When I got to my appointment the technician asked for my paperwork. Of course I didn't have any. So, no blood work and a wasted morning.

Have always liked Quest. Changed Ins., had to go to Labcorp. Needed appt soon so had to go to the…read morelocation inside Walgreens/ Apopka. Small area, told them I had appt, -had to hang around until I finally checked "how much longer?" They seemed confused, said I was next? It went okay but prefer Quest!!

As someone who has had nurses and lab techs struggle to get blood for my blood work, I was very…read moreimpressed with Sharon's ability to easily find a vein and have my blood flowing! She was friendly and efficient, had me in at my appointment time and out shortly after. One piece of advice - since she's the only person there who handles lab work you're best off making an appointment instead of trying to just walk-in, since appointments will get the priority.

I'm sorry but Labcorp is a horrible company. The only reason I use them is because of my insurance…read more It is near impossible to get an appointment early morning because I need to fast. I have to schedule out months in advance. The location I go to stopped doing walk in's. I went this morning for an appointment for my daughter. Her appointment was at 8:45 AM. When I got there there were quite a few people waiting. A guy that was waiting told me they had to knock on the door to get the phlebotomist to come out. I asked when his appointment was. He said he was a walk in. I said they don't take walk in's at this location anymore. I was turned away over 6 months ago being told I need an appointment as they are not taking walk in's anymore. I asked another woman when her appointment was. She said 8:30 AM. It was now 9 AM. The person that was in the room came out. The man, who had no appointment walked in to the room. This upset the lady who had an appointment so she knocked on the door. The phlebotomist said he was here first. The lady said but I have an appointment. He does not. The phlebotomist didn't care. The woman sat back down but the guy came out and said she could go ahead. When she finishes the guy with no appointment goes in again. I got up and was able to catch the door before it closed. I asked why he is going when he has no appointment and I was told they don't take walk ins. She tone me to get out and she wouldn't be servicing me today. To say I hate this business is an understatement. You have failed patients on many occasions. I would rather pay out if pocket to get blood drawn than ever uses you again.

I needed some routine blood work done and found it super easy to make an appointment online with…read moreLabcorp. They send you directions so you are able to check in from your vehicle once you arrive. You can also check in inside. They also accept walk ins. I was seen exactly at my appointment time. The technician was friendly and worked fast. She was very thorough at explaining any insurance and billing questions The area where testing is done was very clean. I plan on using this location for all my testing needs.

After over three years, I'm still seeing my endocrinologist here and I still receive great care and…read moreservice. Plenty of parking out front with accessible spaces near the entrance and an accessible entrance. Regardless of who you were seeing you stop at the main desk downstairs to check in. There is almost always multiple people here and they're very fast and efficient. My doctor is on the second floor and you have a choice between the elevator or the staircase. These days I opt for the staircase because my doctors want me exercising as much as possible. It's never a long wait for me as they always bring me in right around my actual appointment time. Everyone is professional and courteous, and the doctor and their staff all listen to what I have to say. My appointments are fairly short as my care is very well managed these days. Even though this doctor is now almost an hour drive for me. I still find it worthwhile to make the trip for the quality of Care.

I was scheduled for an MRI and was told by the scheduler that my appointment was at 11:00 a.m. I…read morearrived at 10:45 a.m., only to be told by the front desk employee, Brinsley, that I was actually "too early" because my appointment was scheduled for 11:30 a.m. She also informed me that the imaging department was running approximately 45 minutes behind schedule. At that point, Brinsley gave me two options: wait in the office or "come back in an hour." Those were her exact words. To make sure I understood correctly, I repeated them back to her and said, "I will come back in an hour." She did not correct me or indicate that returning in an hour would jeopardize my appointment. I returned at 11:45 a.m., exactly one hour after I had spoken with her. Instead of checking me in, Brinsley informed me that because I was "late" for my 11:30 appointment, she would have to ask the imaging department whether they could still see me. I reminded her that she had specifically told me to "come back in an hour" and that she had also explained the department was already running significantly behind schedule. Despite this, she continued insisting that I had missed my appointment. After waiting several more minutes, Brinsley informed me that my appointment would have to be rescheduled. In other words, I lost my MRI appointment because I followed the instructions given to me by the very employee responsible for checking patients in. What made this experience even more disappointing was the complete lack of accountability. At no point did Brinsley acknowledge that she had provided incorrect or misleading instructions. She never apologized for the confusion, accepted any responsibility for the situation, or made any meaningful effort to resolve the problem. Instead, I was simply offered another appointment two weeks later, which I am unable to attend. I also attempted to contact a supervisor or manager to discuss what had happened, but as of this review, I have not received a return call. That lack of follow-up only reinforced my impression that customer service and patient care are not priorities at this location. Scheduling an MRI often involves coordinating work schedules, transportation, referrals, and sometimes weeks of waiting. To have an appointment canceled because I followed the directions given by the front desk is completely unacceptable. Patients deserve accurate information, professionalism, and accountability when mistakes occur. Unfortunately, this experience has completely eroded my confidence in this facility. I will not be returning to this location, and I cannot recommend it to anyone looking for imaging services in the Clermont area. I sincerely hope AdventHealth provides better training for its front desk staff so that other patients do not have to experience the same level of frustration and inconvenience that I did.