This is a very clean, friendly facility. It's easy to make an appointment and is conveniently…read morelocated. The only downside is that it's so busy. Even with an appointment, you tend to wait. I have not tried walk-in service, and would not recommend because of how busy it is just for appointments.

This was my first time at Question Diagnostics, and the entire process was a breeze. I was worried…read morehow long I would have to wait as I didn't have an appointment. I went on a weekday around 7:30 a.m. and checked in right away (you check in electronically). Within 15 minutes, I was called back. The lady who drew my blood did an excellent job. I'm usually told I have "bad veins" and that I need to drink a lot of water beforehand, but I had to fast for this blood work. She still got it on the first try. Overall, a great experience. Highly recommend!

Old locations posted. I used LabCorp at a Walgreen's and several months later went back to find…read morethey were no longer there, even though the location was still advertised. The second location did not use the type of needle necessary to successfully draw my blood. The third location advertised was taken over by Labworks and they advised me that LabCorp had moved to another location. I'm 75, do not own a car. Total cost to me in transportation charges? $120 Uber/Lyft over a period of 3 days.

The wait was over 30 minutes the people and service was terrible and on top of all the person that…read moretook my insurance card did not tell me that they didn't take my plan. I got a bill that y will pay as slowly as humanly posible Needless to say I will never use them ever again

Came in as a walk in this morning, as early as possible and was able to get seen within 15 mins…read moreafter checking in. This location is clean and the staff is friendly. I would definitely come back to this location, no appointment I suggest coming in within 7-8am to get seen with no issues.

I had a 7:10 am appointment today. The log in computer said that I had no appointment. I didn't…read morehave the print out with me since I have never needed it before. Anyway, they covered the windows where someone used to sit that would help with these types of issues. Thanks Quest, for being so helpful. If I could I would never come here again.

If only every lab experience could be like this -- seriously, wow…read more We came to Evan Howell Lab in Altamonte after my brother had labs ordered by his specialist, and I honestly didn't expect things to move this smoothly. Located within the hospital/medical plaza area, it was super easy to find and surprisingly efficient from start to finish. From check-in to completion, the whole visit took about 25 minutes total -- and that included maybe a 10-minute wait at most. Once they called him back, the lab draw itself was done in under five minutes. The staff worked quickly but still stayed professional, kind, and organized, which made the experience feel seamless. As someone who works in the medical field, I don't see this level of efficiency very often, so I truly appreciated how well everything flowed. No chaos, no long lines, no confusion -- just a smooth, well-run process that respected everyone's time. Honestly, this might be my new go-to lab location anytime labs are needed throughout the day. Fast, efficient, and stress-free -- definitely an experience worth recognizing.

I've been to this lab several times over the past couple years for normal labs, and, after a couple…read more"bumps" in the paperwork and wait times, the process has improved. Prior to Covid, everyone waited for their appointment in the small sitting room. Now, check-in and chairs for waiting are set up just a few steps away from the elevator stops on the second floor. At the desk, you need to provide your picture ID and insurance card. If you have the script for the blood draw, you hand it over at this time. The AdventHealth employee will point where your signature is needed and inform you kindly that you will be called in a short time. When you're name is called, you walk down to the suite, enter, and hand over the paperwork you initially completed. The wait is short before being called and instructed which room to head to. This is a small office, so no fear of getting lost! Every phlebotomist has been kind and has made drawing blood less difficult (because, who really enjoys these appointments?!?). Online or app scheduling for an appointment is convenient and worked well for me. However, I have also found that when walk-in's are welcome (check the status on the app or online), I've experienced reasonable wait times. I found the whole process fairly easy to work with and have experienced good service here.

I don't think I will ever utilize Quest again if I can help it…read more I had need of a routine blood panel and also to pick up a specimen kit for my little girl. It seems pick up and drop off should be simple, but to be safe I tried calling the lab to ask if I needed an appointment to pick up the kit. The system has no option to speak to a human. Literally. If you press 0 the response is, "I understand you'd like to speak to a representative, HOWEVER xyz." Very unhelpful. So I made an appointment and waited for 30 minutes past my appt time before I had to leave to go back to work. I did that not once, but twice. Two attempts on two different days just to pick up a kit. You would think I could've just asked a person at the clinic whether they were able to give me a kit, but no. Quest has revamped their model so that you are completely blocked off from any interaction with a human until they call you back. There is no window to speak with anyone. Just tv screens and a fogged door. And even once you're back, there are no check out counters any longer. It's only phlebotomists and the phlebotomists are expected to handle your insurance information, etc. When I got in for my routine bloodwork this morning and asked if she'd be able to give me a kit while I was there, she said no because she's only allowed 10 minutes with each patient and that would take longer than 10 minutes. It feels like a complete factory in there. The worst part is the tv in the waiting room that plays a series of messages. Every 5 min or so it played a message that if you're blind or visually impaired, you can swipe 3 fingers across the check in screen or something like that. Don't you think that if a patient is visually impaired they're going to be able to navigate that clinic without access to guidance from a staff member? They're just going to stand in the waiting room until that TV message comes back around? Thats not accessibility. This business model is gross. After I left this morning I called Advent Health outpatient labs and within 2 min was on the phone with a human being who told me to just pop by to pick up the kit and pop in when it's ready for drop off. SO SIMPLE. I'll be using them exclusively moving forward. If companies ever wonder why businesses like Advent are so prevalent, this is why. Don't take the humanity out of your business model.

I scheduled my annual biometrics screening at this location for a 7:30 am slot this morning. I…read morearrived 5 minutes prior to my appointment and signed in so very easily using their electronic device up at the front. There are two available. The screens were big and clear and the instructions were straightforward. It was only maybe 2 minutes until the gentleman at the window called me back to the first desk behind the door. He briefly confirmed who I was and let me know what they would be doing today- blood pressure, height, weight, waist circumference and blood draw. I took another seat in a second smaller waiting room. About 7:36 am is when a lovely lady called me back. I wish I had gotten her name because she was awesome! My appointment was super quick, but we fit in some casual, fun conversation. I want to give everyone a head's up- if you come to this location and a petite woman with the most amazing dark curly hair and an island accent calls you back, you are in luck, my Friend. I swear she was like an angel. I don't MIND getting my blood drawn, but it isn't my most favorite thing to do. She found my vein super quick.... I literally did not feel ANYTHING. I've had some terrible past experiences, but this lady deserves an award. I would highly suggest this location for anyone.

I always have a great experience at this location! Most recently Susan was my phlebotomist, she was…read moregreat! So personable and went over every detail. I was in and out without an appointment. I love this location because the staff is always so friendly and accommodating. Parking is ample. I usually find a spot right in front but they also have a back lot. The staff is thorough and works quickly without making you feel rushed.

The phlebotomist was "confused" as what to do, she couldn't understand the paperwork from the…read moredoctor. She was so rude and frustrated. Please hire more knowledgeable staff to improve the quality of care.

I was worried about reading all the bad reviews that I was going to have wait hours to be seen! I…read moregot here Monday morning at 9:18am and checked in on the kiosk. There were 2 other people in the waiting room with me and I only waited 20 mins so wasn't as bad as everyone who been there said it would be. Only thing I didn't like was that there is only one guy working there and he didn't even greet me or introduce himself or said good morning or anything. Felt like he didn't want be there and wasn't friendly just took me back to the room told me what to do and said I can leave after. I only chose this location because it was close and convenient to where I work in winter park. Also none of bathrooms had soap to wash your hands like when you take a urine test they lock up the soap and sink area which is weird so only can use the toilet.

Highly-qualified and recommendated. Technician Michael is absolutely great! Always on time ,…read moreattentive and good with needles. simply perfect!

Someone, somewhere must have read the bad reviews and cleaned up their act…read more My husband and I normally go to the LabCorp inside the Walgreens on Red Bug Lake Rd (which is great) however it was closed this particular day so we went to this location on Winter Springs Blvd. We checked in, didn't have to wait long at all. We both were having blood drawn for a Metabolic lab tests. The technician was very nice, drew our blood and we were out in less than 10 minutes. We received our results by email the next day By the way, the check-in machines leave a lot to be desired. When they don't work properly, they are one pain in the neck, and many times they don't work.

My parents recently visited this unnecessarily stressful lab. No one is around to assist - and not…read moreeveryone wants to be directed to a tablet. Your senior citizens are struggling at this location, LabCorp. It's bad enough when dealing with extended wait times, but can you at the least help those who need a bit more of it? They had terrible experiences with scheduling, and even worse blood draws. When being approached with a needle, wouldn't you prefer a higher degree of experience from the person drawing it? My parents - anyone's parents - should not have to go through this.