Unbelievable management at this place. They were out of waffle cones (which are included) and the…read moremanager insisted on charging to substitute waffle bowls - the same exact thing I'm a different form. And they were out of our 2 favorite ice creams, so we were going to get substitutes - $50 worth of ice cream to take home - all of which we left without purchasing (with mixins so hopefully the staff likes the flavors - sinful to waste all that). The manager talked to me personally on the employee's cell phone (super unprofessional) just to confirm that policy. Worst manager I've ever heard of in the food industry and I do hope he is out of a job soon - for the sake of the owners of this place. We are regulars and now not only will we never be back, I will be sure to share how horribly they treat their customers the next time anyone mentions the place. Such a shame since they are the only one in town.

Great ice cream and giving it two stars because you might need to take out a second mortgage to…read moreafford it. For these prices, this ice cream should cure cancer.

This is a great spot in Nacogdoches to cool off during the blazing heat. When I visited, we were…read morein a bit of a rush so we didn't order anything too big, just some popsicles. The coconut one was great! I'd be curious to try some of the other menu items on a future visit. Points off of service because the two girls that attended to us spent the first few minutes snickering at a question we asked. I'm sure they didn't mean any harm, but it didn't leave the best impression.

Stopped here to get an ice cream for my granddaughter. We were happy to find a clean well stocked…read moreice cream shop. The proprietor was very nice. There are many options to enjoy an ice cream, but alas my 8 y/o traveling companion only had eyes for a small cup of Blue Bell Oreo ice cream.

Thank you to Kibbie's--and especially to the female employee with the braided hair who ignored me…read moreat the walk-up window yesterday. You've officially cured me of my addiction to grossly overpriced shaved ice. Yesterday, I stood at the walk-up window while there was only one other customer in the drive-thru. Three employees were inside, yet no one acknowledged me. After waiting for several minutes, I gently tapped on the window to let them know I was there--even though they had clearly already seen me. The employee with the braided hair, who was wiping down bottles of flavoring, turned, stared at me with an irritated look, then deliberately turned her back and continued cleaning the bottles. Apparently, wiping down flavoring bottles was more important than even acknowledging a customer standing at the window. Kibbie's, if your goal was to hire someone who drives away loyal customers, then congratulations--you've succeeded. My family and I won't be spending another dollar on your overpriced flavored ice. In the long run, your employee probably saved us hundreds of dollars. So, thank you, Kibbie's... and thank you to your incredibly rude employee.

This is a great local spot with space to gather, enjoy a beverage and snack or study. Yummy matcha…read morelatte!

We checked this place out for the first time since we went to SFA in 2007. This place has stayed…read moreconsistent. Great coffee, great people and a cozy 2 story spot to hang. My wife enjoyed her iced mint mocha. We were hoping they had a few more breakfast options (sandwiches or bagels), but our daughter loved the chocolate beignets. There are other big chain coffee stores in town, but this local business is better. Check them out.

Although we have never formally dined inside the 1st City Cafe, every time we stay at the Fredonia,…read morewe have wonderful cocktails at the Nine Flags Bar and we order food from the 1st City menu and everything we have ever had was delicious. We really enjoy their pimento cheese, housemade crackers and whipped candied jalepeno dip, the chicharonnes and queso and the great big salads. But oh, the Rebellion Nachos.....I see you sexy nachos over there with all of the hotness.....You simply must sub the Akaushi Tenderloin on the nachos. Thank me later. We normally have cocktails and snacks at the bar and then we order our entrees to take up to the room to enjoy. The service is always top notch here.

I am a guest at the hotel, and unfortunately, the service I experienced in the café and poolside…read morearea on August 21 was extremely disappointing. After helping our daughter move for school, we returned to the hotel exhausted. We had already had an early dinner, so we decided to have a drink and order a light appetizer and dessert poolside. The bar was crowded, and although three different servers came through the pool area, not one stopped at our table to ask whether we needed menus or anything else. We eventually had to flag someone down ourselves. Unfortunately, that interaction seemed to set the tone for the remainder of the evening. The staff we encountered were consistently unwelcoming and inattentive. It gave the impression that they were simply there to complete their shift rather than provide the level of hospitality guests should reasonably expect. The atmosphere was also frustrating. A toddler was repeatedly screaming at the top of her lungs while a musician was performing, and the child's father made no apparent effort to address the situation. While that is not necessarily the hotel's responsibility, the combination of the disruptive environment and poor service made for a particularly unpleasant experience. The situation became even more frustrating when we accidentally left my arm brace on the table as we hurried to finish our nightcap and leave. Within approximately five minutes of realizing it was missing, my husband returned to retrieve it. Since it had been left on the table moments earlier, we expected that the server or another staff member would be able to locate it easily. Instead, he was sent from the bar to the kitchen and then to the front desk. After approximately 15 minutes, he returned without the item. That experience reinforced the impression I had already formed earlier in the day: there appears to be very little communication or coordination among the staff. No one seemed to take ownership of a simple guest-service issue or make an effort to resolve it efficiently. When guests are paying nearly $600 for two nights in a small town such as Nacogdoches, particularly at a property marketed as one of the best accommodations in the area, there is an expectation of professional, attentive hospitality. Guests should feel welcomed, recognized, and valued. Unfortunately, I did not experience that during my stay. The attitude of the waitress who ultimately served us was particularly disappointing and significantly affected the overall experience. Her demeanor was not appropriate for someone working in a customer-service position, much less one at a property presenting itself as a higher-end accommodation. I strongly recommend that management take a closer look at staff training, communication, accountability, and expectations surrounding guest service. Tipping is part of the hospitality industry, and guests should not have to repeatedly seek out employees for basic service. Based on this experience, I will not be staying here again. I hope management takes this feedback seriously and uses it as an opportunity to improve the guest experience for future visitors.

A college student recommended Auntie pasta's to us. We had…read morenever been there before. Wow We really enjoyed our meal. We had the Caramelized Chicken Lombardi served with green beans and mixed vegetables. The balsamic that the chicken was cooked was excellent! The other plate we had was the Eggplant Parmigiana. Served with pasta, and do good. We had a "dip" appetizer with the fresh homemade bread before our meal. This is a must!!! So flavorful! Our waitress was so helpful and gave us her opinions on different foods. The meal was delivered very fast, but served fresh and hot. The restaurant is a repurposed old building and has so much character!! We will definitely be back, soon! The next time I will save room for the homemade coconut pie!! When in Nacogdoches, Texas go to Auntie Past's!! Go get Full

We had a lovely lunch at Auntie Pasta's. Our waiter Baxter was very friendly and attentive. We…read moreenjoyed their complimentary hot bread with oil and garlic. I had a dirty martini which was done just right. I had the Chicken piccata which I was able to have topping their garlic mashed potatoes instead of pasta. It was so delicious. My lunch mates enjoyed the crab cakes, Cesar salad and the skinny Vinny. This is a nice restaurant for groups. They have plenty of parking. Also we were able to take leftovers for later as their servings are very generous!

BR has been on the decline nationwide but I haven't complained before. Being an optimist, I kept…read morehoping it would turnaround. But I'm about to give up. Today's North St shop was a little messy but not bad. The dead fly in the display cup sitting on the display case was icky but that could have just happened. The bathroom not having toilet paper may have just happened but the roll of paper towels set on the dispenser spot makes me think there's a management issue. Then the service. The young lady at the drive up clearly was busy and after waiting, going to the rest room, returning and waiting a bit more she turned to tell me she'd be right with me. After a while the guy making a sandwich (and had seen another day smiling, friendly, helpful) went to the DD side and stood there. After a bit another customer said the guy/clerk was trying to get my attention for an order. Ahhhh, I had no clue since I was facing the BR ice cream display at the far end and he was mostly hidden by displays at the far end of the DD area. I went over to let him know I wanted ice cream and then he went to the ice cream side. Hmmm.... Not sure what that was about. As he approached the ice cream area he walked with his eyes closed like he was asleep or about to pass out. Then he looked at me so I asked for a sample and he gave me a big scoop of a new flavor. Should I have asked if he was ok? Was he upset over something or ill or angry? No clue. I asked for 1 scoop. He put a spoon on the display top and I realized he wasn't going to offer scoop or cone so I pointed to a picture of the cone I wanted and asked if I could have that, though I didn't see any out. My mistake I now realize. He took stuff off an old box on a shelf and got out the cone, serving a generous portion. He said nothing as he rang me up then said the total while telling the trainee (? who was complaining someone moved the directions), that she was supposed to memorize the list. She replied she has memory lapses. Hmmm, and where's their supervisor to get the customer service back on track? I'm guessing someone gave this poor guy the Supervisor or Trainer's workload but no title or pay. Clearly he was demotivated compared to the last time I ate there. Back then he was the perfect customer service guy. So, back to my realization. The ice cream was perfect. The cone was less tasty than the paper wrapper on it. Stale, almost leathery. More like wet cardboard than cone. After the first bite I was too grossed out by the whole experience that I didn't want the cone anymore. Really I think BR has pushed me out their door and on to a competitor.

Out of everything. No waffle cones of any kind. Regular cone was stale. I've had the best…read morestrawberry sundaes from Baskin Robbins, but not at this location. Got the feeling they didn't want to make anything except just plain ice cream cone.

I paid $50 to get my food delivered from the mobile site. Customized my order to my dietary/allergy…read moreneeds. The order came wrong and I couldn't eat it. I tried to make contact with the manager who did not care that I had a bad experience at all. He wouldn't refund or fix the order. He was actually very rude about the ordeal and was wildly unapologetic. I have worked in the food industry, I am not a stranger to how it works. This was a very bad experience and we used to love Freddy's. Even in this small town of no options, we will not be back after this experience. I would give negative stars if possible.

fucking bullshit paying almost 10 dollars for a large chilli cheese just to get half and some bs…read moreis crazy