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    Suga Momma's Frozen Yogurt

    5.0 (1 review)
    Closed 12:00 pm - 10:00 PM
    Updated 1 month ago

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    2 days ago

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    Dairy Queen

    Dairy Queen

    2.2(20 reviews)
    1.0 mi
    $

    Stopped by for a couple blizzards this evening. My wife had a Peanut Butter Blizzard and I had the…read moreBlizzard of the Month (Mint Oreo Cookie). The server was not friendly (i.e. no greeting or "how can I help you?" Only a blank stare). After talking our order, made both blizzards for us. When finished, he handed them to us without a comment and not inverting them as we typically would expect from Dairy Queen. This may appear trivial but it has been the trademark Blizzard presentation at Dairy Queen for years. It was nice to see the manager on duty, hopefully she can observe first-hand that employee customer serve training is needed. We like Dairy Queen and are hoping this franchise continues to be open and thrives unlike nearby the Diboll that closed recently. The Lufkin location certainly has had a rocky past year but hopefully management will intercede to ensure continued improvements are made. For instance, half the dining room has been blocked off for months and the old tile floor has been removed. Most of the customers seem to be using the drive-thru and they are very likely oblivious to the state of the interior. Overall, the blizzards were acceptable and I took a star off because of the poor customer service and the condition of the restaurant.

    Every time I give you guys another chance, you drop the ball. I paid +$8 to add cheese to 4 burgers…read moreand add chili cheese to my fries. And I guess I just donated that money instead because I got zero cheese with my order. For some reason, you served me my ice cream a full 20 minutes before giving me my food, so it was completely melted before I even left the parking lot. I called six times to attempt to resolve the matter with my food, and no one answered. You had at least 6 people working when I ordered. Not one of you could answer the phone or double-check the accuracy of the order. Do you guys enjoy being known as the worst dairy queen in 50 miles?

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    Dairy Queen - Hungerbuster combo, burger was cooked just right.

    Hungerbuster combo, burger was cooked just right.

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    Dairy Queen

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    Dunkin Baskin Robbins - Nice seating

    Dunkin Baskin Robbins

    2.4(11 reviews)
    2.2 mi

    The teen working the register and making drinks seemed like she didn't care. My friend and I both…read moreordered at the counter with cash and then she went to make the drinks for us. My iced coffee had so much syrup that I ended up adding my own coffee from home to it so I wouldn't get sick. I had asked her beforehand how many pumps she was going to put in and she said, "Coffees don't get shots only espresso does." She misunderstood me, but I couldn't re-address the question again before she walked away. I watched her pump the butter pecan 6 times into my medium iced coffee! 1) It was way too sweet of a coffee and 2) she didn't give me a chance to rectify the situation. So I feel like I really wasted my money with this location. Further, 3) getting out of here is a suicide mission, no lie. If you have to turn left, you have no choice but to use the suicide lane and hope to the good Lord above oncoming traffic doesn't ride that lane to turn at the light while you pull out into it. Three strikes and you're out, so I'd honestly pass on this location based on my experience. Which stinks because I like Dunkin normally.

    I had a really disappointing experience at Dunkin'. The service was incredibly poor--staff were…read morerude, dismissive, and even raised their voices instead of trying to help resolve a simple issue. It felt like no one was willing to listen or take responsibility, which made the situation unnecessarily frustrating. The overall atmosphere was uncomfortable and unwelcoming, which is the opposite of what you expect when stopping in for something as simple as coffee. Customer service clearly needs serious improvement here--whether that means better training or changes in management, something has to change. I won't be coming back at all.

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    Dunkin Baskin Robbins - Just down the street from the intersection of Chestnut and Timberline

    Just down the street from the intersection of Chestnut and Timberline

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    Cool sign...great coffee

    Suga Momma's Frozen Yogurt - icecream - Updated May 2026

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