Made appointment online for about 5 days out. on the day of appointment they sent a text to check…read morein when we got there. When you get to the facility you have to check into a kiosk and scan your ID and insurance card. Your name will appear on the tv screen and shows that you are next and your wait time. I had appointment at 730am and was seen at 732. In and out with ease. I had a really nice nurse and made the experience excellent. I was expecting worse because of the reviews.

Really rude people working here, I was just here last week…read more Almost felt like they don't want to work there. Hope they hire people that actually want to be there.

We moved back to Washington and have had a heck of a time getting all of our medical stuff set up…read moreand straightened out. I went to MultiCare as a kid, so it was sort of my default when I started looking for a PCM for our family, who is on Tricare Select (Active Duty Military Insurance)... we checked with a lot of other places - EVERYONE is backed up at least a few months, especially if you're establishing new patient care. 3-6 months seemed the standard wait time for an appointment. I called back in late August, and they said they had a new Doctor to the practice - Dr Shands - whose schedule was still filling up and they could see us in early November. *sigh* Ok, yes. We'll take it if that's the best we can do. 2 months and change didn't sound so bad after being quoted at least 3 months everywhere else. Yes, just give it to us. Hopefully she's nice. I am NOT SORRY for taking Dr Shands as soon as they offered it. She is absolutely wonderful. Dr Aurora Shands and her nurse Amy has seen myself and two of my children this week and she has been wonderful. I haven't felt as heard and cared for under the watch of a medical team as I did with them. I'm stoked to have such an attentive, compassionate, talented doctor as our PCM. My kids adore her. My four year old was so scared to go to the doctor but Amy and Aurora put them at ease so well! The check-in process was swift and easy! They actually mailed me my paperwork ahead of time, so all I had to do was bring in that and the records from our last doctor and pay my co-pay and we were all ready to go! We have had both afternoon and morning appointments- in both cases, the office was running smoothly and on-time. I'm also happy to say that they have a lab on-site which is awesome for me. I have an autoimmune disorder that requires quarterly blood work to manage my medication and that makes my life just a little easier, not having to drive cross-town for labs each time. Thank you Dr Shands, Amy, Brandy, and the MultiCare team for the solid and empowering healthcare experience this week! You've helped to restore a huge chunk of faith I'd begun to lose after many years of frustration with finding healthcare providers that meet us where we need. THANK YOU!!!

My dr retired so I was given an appointment as a new patient even tho I had been going there for…read moreyears...I had to wait a year and when I added the date on my new calendar I accidentally was off a day...they informed me me that I had to wait another year for an appt even tho I had prescriptions they refused to refill...when I submitted a request they told me I had a history of missing appointments which was untrue because I had only missed that one...then they sent me a cancellation letter saying I needed to find another primary dr...the office manager was very cold and unprofessional and couldn't care less about my situation...something has really changed at the clinic and I don't recommend going there at all

I would give negative stars if possible. First, the woman who who took my lab request documents…read moretook about 20 minutes just find the codes to enter the order in the computer. She took my drivers license that shows the correct spelling full of my name and DOB. She entered my name wrong and DOB wrong. She also didn't have me verify my information was correct or not. I've spent countless hours on hold with customer service to find my results. This is when I was told by someone that LabCorp does this on purpose (whoever this was is lying) so our information cannot be stolen. Our CORRECT information is linked so we can view results online, they don't purposely enter wrong details. They finally found my labs for ONE test over a week later. They still cannot find my Covid-19 antibody test that I paid for anywhere. I'll be filing complaints.

Great and fast service. Staff is very professional and friendly. Clinic is very clean compared to…read moreother clinics I've been to. Will come here more often.

Fast and pleasant experience! Needed a same day walk in appointment for labs and found this…read morelocation right off of Hwy 16! Quick & easy trip! No wait time & the sweet lady taking my sample was so smooth it was painless! I didn't know walk in labs were a thing until my walk in and I will definitely revisit if I need to in the future!

Do not use this company. It has been over a month and my husband hasn't received his test results…read more He has called the office multiple times and had to leave a voicemail to not hear back from them.

Attentive and excellent customer services by all staff. Front desk greeted me as soon as I walked…read morein, and felt really cared for. The medical and customer services is outstanding.

Was in and out quickly, and the staff there are very polite. Was a plus that they are open on the…read moreholiday.

This place was supper quick and easy for drug screen test. I called initially to find out if they…read moredo what I needed and the lady of the phone was very nice and helpful, answered all my questions and got me set up with an appointment quick. Came on to do my test and the place was very clean and efficient. Staff was friendly and knew exactly what they were doing. I highly recommend this lab.

Update: They got back to me via email and stated that they were having staffing issues. Last week…read moreon Wednesday in these emails, I was told that a MRI on additional area could not be scheduled at this time because while they had the order from my doctor it had not been authorized by my insurance. I had a MRI today for a different area. The technician that performed my MRI was great and used plenty of humor to help make the time go by. Five star experience on the actual MRI. On my way out the door, I stopped at the desk and asked the receptionist if there was an update available on where my approval was at for the other MRI area. It had been approved by my insurance. Rayus had not contacted me at all to let me know it was approved or get me scheduled - they have my email and text. When they checked me in, they made zero mention of it. I just happened to find out because I asked about it. Their administration side of things is just bad.

The woman at the front desk yesterday afternoon/early evening was incredibly rude and dismissive…read more My husband came down with paper orders for an MRI immediately following his appt and tried to explain that we do not need prior authorization. The woman at reception immediately shut him down (after being seemingly dumbfounded that we would even ask for such a thing), refused to even double check with our specific plan, and as a result he wasn't able to get an MRI with Rayus in a timeline that our insurance absolutely does allow. Obviously if surgery is needed we want that to happen as soon as possible. We reached out to our insurance immediately after this experience and our personal advisor with our insurance confirmed that this woman at Rayus was, in fact, completely wrong and we did not need a prior authorization because of an agreement that our insurance has with Rayas. This has the potential to actually cause harm to patients who may need something stat and are unable to get it based on over-confidence and an unwillingness to consider that patients may know their own healthcare plans and the requirements needed for different services. It never hurts to take two minutes to double check, but she acted like our very existence was an annoyance from the moment we walked in the doors. We fortunately were able to schedule with a different radiology organization for today, as they had zero issue actually looking at our specific plan to confirm what we knew--no prior authorization is needed. Then we were able to schedule a follow up dr. appt for the day that this employee was first allowing us to schedule the MRI; this demonstrates that she would have delayed him getting medical attention from his doctor by over one week for no reason at all. Not only is this not great for patient care/health, but it also ended up in losing us as a client and the revenue that would bring into Rayus. I would imagine that our insurance has a specific agreement with Rayus to waive prior authorizations in order to avoid experiences like we just had. I hope that there is some retraining that will be done on how to interact with people, what is actually required on different healthcare plans, and how to quickly double check requirements rather than the immediate "I know more than you" approach we got. Many of us actually know our healthcare plan requirements (despite the assumption that we are clueless) but even if we didn't, there would have been much better ways to handle this interaction that wouldn't have us leaving and commenting about how rude she was/that we may not want to go here anyway. My husband tried to call today to cancel our appt and explain that the information we got was wrong, but after being on hold for over 15 minutes he hung up. Based on the reviews, it seems like we aren't the only ones that she has left a negative impression on.