I went to Lakewood TRA for my first mammogram. I was so nervous and scared. The staff was…read moreabsolutely amazing. So kind and caring. The location had a cozy, warm vibe. It had festive decor (holidays). The clinic did not in anyway feel cold and plain. Very clean. High-tech equipment. Would highly recommend to anyone who needs to get a mammogram. Quick, convenient, painless. Another mega breast cancer screening center had a 10 month wait. I got in at TRA timely. Skip the regional mega breast cancer center and choose this location! You won't be disappointed.

It will take you weeks to even hear from them to get scheduled. They are rude on the phone. They…read morewill tell you they will call you back in 24 hours and in reality it will be over a week later. It shouldn't take longer to get scheduled for scans than it takes to see a doctor for the initial visit.

We moved back to Washington and have had a heck of a time getting all of our medical stuff set up…read moreand straightened out. I went to MultiCare as a kid, so it was sort of my default when I started looking for a PCM for our family, who is on Tricare Select (Active Duty Military Insurance)... we checked with a lot of other places - EVERYONE is backed up at least a few months, especially if you're establishing new patient care. 3-6 months seemed the standard wait time for an appointment. I called back in late August, and they said they had a new Doctor to the practice - Dr Shands - whose schedule was still filling up and they could see us in early November. *sigh* Ok, yes. We'll take it if that's the best we can do. 2 months and change didn't sound so bad after being quoted at least 3 months everywhere else. Yes, just give it to us. Hopefully she's nice. I am NOT SORRY for taking Dr Shands as soon as they offered it. She is absolutely wonderful. Dr Aurora Shands and her nurse Amy has seen myself and two of my children this week and she has been wonderful. I haven't felt as heard and cared for under the watch of a medical team as I did with them. I'm stoked to have such an attentive, compassionate, talented doctor as our PCM. My kids adore her. My four year old was so scared to go to the doctor but Amy and Aurora put them at ease so well! The check-in process was swift and easy! They actually mailed me my paperwork ahead of time, so all I had to do was bring in that and the records from our last doctor and pay my co-pay and we were all ready to go! We have had both afternoon and morning appointments- in both cases, the office was running smoothly and on-time. I'm also happy to say that they have a lab on-site which is awesome for me. I have an autoimmune disorder that requires quarterly blood work to manage my medication and that makes my life just a little easier, not having to drive cross-town for labs each time. Thank you Dr Shands, Amy, Brandy, and the MultiCare team for the solid and empowering healthcare experience this week! You've helped to restore a huge chunk of faith I'd begun to lose after many years of frustration with finding healthcare providers that meet us where we need. THANK YOU!!!

My dr retired so I was given an appointment as a new patient even tho I had been going there for…read moreyears...I had to wait a year and when I added the date on my new calendar I accidentally was off a day...they informed me me that I had to wait another year for an appt even tho I had prescriptions they refused to refill...when I submitted a request they told me I had a history of missing appointments which was untrue because I had only missed that one...then they sent me a cancellation letter saying I needed to find another primary dr...the office manager was very cold and unprofessional and couldn't care less about my situation...something has really changed at the clinic and I don't recommend going there at all

I've had a great experience at this imaging center. Everyone here is incredibly kind and welcoming,…read moreand they always make me feel comfortable during my visits. The staff is patient, professional, and truly cares about creating a positive experience for their patients. I really appreciate the way they treat people, and I would definitely recommend this place.

A sign language interpreter was required for an appt, the interpreter was scheduled for the wrong…read moretime by their staff. The manager refused to allow us to wait the 30 mins for the interpreter saying they were on a tight schedule. Even though it was their fault and I had to take a day off for it! I will never go back.

Just wanted to say how much I appreciate the kindness and professionalism I received at this clinic…read moretoday. The receptionist was very friendly and personable, keeping a smile on her face and talking with me while checking me in. Sometimes I get anxiety checking in at doctor offices because of how rude some receptionists can be. I didn't feel like a number and was not treated like a child here (receptionists out there: take note!). The lady who performed my ultrasound was also very nice and gentle with the procedure. Thank you for making an uncomfortable appointment as comfortable as possible.

I am extremely disappointed with this ultrasound provider. My ultrasound results were never sent,…read moreand every time I called to follow up, I received unclear answers and no real assistance. What is most frustrating is that they place strict requirements on patients and threaten delays or cancellation of services if those requirements are not met, yet they do not hold themselves to the same standard when it comes to delivering results and communicating with patients. In my case, this situation involved my family's health, including concerns related to a child. Delays, poor communication, and lack of accountability are unacceptable when people's health is involved. Healthcare providers should understand the stress families experience while waiting for important medical information. Unfortunately, I did not feel that my concerns were taken seriously. I hope they improve their communication, follow-up procedures, and overall patient care.

A very busy place, but they always try to get me in as quickly as possible. Convenient locations,…read moregreat staff. The technicians are always classy, warm and professional.

If I could I'd give this place a negative score. The phone number for appointments no one ever…read moreanswers so it requires people to make an added trip to go to schedule an appointment in person. The receptionist that make the appointments are very curt with people.

**Place is shut down.** We booked an appointment on their…read morewebsite and even got a booking confirmation email not knowing they were permanently closed. We drove 35 mins to come to this appointment so excited only to find out they no longer exist. Website needs to be shut down so this doesn't happen to other people. Such a disappointment.

Wanted my husband to be able to see a ultrasound in person since all this pandemic stuff has not…read moreallowed him to come with at the hospital. I loved having the giant projector to see your ultrasound. The room was dark and cozy didn't feel like a hospital at all. Erin the owner and the ultrasound tech was super nice and knowledgeable. Pricing was fair and they do have a military discount. We got our 2D and 3D photos printed out as well at $10 extra dollars to get an online gallery of videos and more photos to share with family and friends who live out of state. Totally worth every penny!

2nd time being here. So disorganized. Never answers phones. Always have to come to office for…read moreanything vs call. They also decide to cancel and reschedule at the last minute. And, front desk staff sit there and complain about patients, providers, and co workers, in front of everyone

Been trying to get through for weeks for an mri my doctor referred me to. On hold for an hour…read moremultiple times each day before having to get back to my life (people that actually work) so far today 3 hour hold and still waiting. Can't express how absolutely frustrating this is. People don't just do MRI for the fun of it. There is a medical necessity and you're waisted critical time surgery can be done. Who's in charge here? I'll start I guess with opening a complaint to my insurance company. Since no one there ever answers the phone or returns the online messages.

This is my second visit to this office and I cannot stop raving about the customer service and…read moreExcellent Quality of Care I keep receiving. I am a very private and sometimes picky at everything. Diagnostic Imaging Northwest is my permanent place for imaging !!! They were so professional and actually listened to me as a person not just another paying customer. Thank you to Ms .Angie and Ms. Sarah in Imaging and Me. Aubrey front desk. I left there with confidence knowing the entire team down to the Radiologist reading my images are taking care of me. Thank you again !!!!!! Sending everyone I know your way!!!

I had a great experience! Opted to get an MRI done while in the Seattle area visiting family and…read moreso thankful I landed at the Bonney Lake location. I was originally scheduled at a nearby location, but their MRI machine went down and so my appointment was moved to Bonney Lake. The staff was great; efficient, kind, communicative. My MRI report was so thorough as well.

This is my second time going to this place for 2 of my pregnancies for a 3D/4D ultrasound. He is…read moreamazing at what he does and gets the perfect pictures! Makes you feel comfortable. He gives you lots of pictures to take home for memories. We didn't want to know the gender & he respected that. Also, such good prices. Can't beat it at all. I highly recommend!

This is my second visit to Prenatal Universe and once again we thoroughly enjoyed the experience…read more The same technician (which I believe may be the owner of the business), took his time to provide us with the best pictures possible and answer any questions (within his scope of practice) about what we were seeing, positioning, etc. This type of ultrasound is well worth the money (packages are priced extremely reasonably) and I highly recommend all expectant parents to visit Prenatal Universe for their great service!

This review is specifically only for the Multicare Northwest Laboratories inside this location of…read moreMulticare Clinic in Lakewood. The good thing about Northwest Laboratories is that they're part of MultiCare and the results is uploaded on MyChart. Another good thing is that you dont need appointment to get your labs done. Here is the downside, and this is not just for this location but most of Northwest Laboratories. Be prepared to wait like you're at the DMV. Everyone comes here for lab, on top of the patients that come out of this clinic after their appointment (this one houses Mary Bridge Children's hospital clinic and Multicare Family Practice in same building). So just pack your patience. First things first: like all other Northwest Laboratories, you gotta fill out one of those Blue slips upon arrival, no questions asked. The faster you fill that out, the quicker you will be seen. Its actually crowded in early morning because people want to get their blood drawn and break their fasting asap, but afternoons are just as crowded. The staff are kind and the lab staff are very knowledgeable and professional. Some labs can take a while to get your results but this one is very quick in my experience, coming from a person who has lab tests every 2 months for past 20 years. This location is smaller than the Pearl street (Tacoma) location but they are located in less busier commercial mall so I like it here for that, and quicker results. Lab staff probably are some of best I've experienced with! Lastly if you're Overlake Medical Center (Bellevue) patient, its also a plus because Overlake is now owned by Multicare and everything on MyChart is easy peasy.

This is a Laboratory that is independent of Multi-care but they operate inside. Their window is the…read moreleft-most check-in spot when you walk in. This is a walk-in lab and they do all kinds of testing. I come here to get my thyroid levels checked every few months. They're always quick and helpful, kind and personable at the front desk. They get you checked in and then you wait... they'll call your name and once you go back into the lab area they are quick about their business but do a good job. I get my blood drawn a LOT and it's always nice when you're phlebotomist actually knows what they're doing. If you come early (7:30-8), the wait can be longer because everyone who is waiting on fasting blood work tends to check in first thing. Other busy times are lunchtime, and around 4 right before they close. I've see the wait shortest in the late morning or early afternoon. Can't say I have a ton of choices because this is where my doctor sends my lab request but I'm glad it's here. :)