Highly recommend Karl Malone Chrysler Dodge Jeep Ram! The team was professional, honest, and made…read morethe entire buying process fast and stress-free. No pressure, great communication, and excellent customer service from start to finish. If you're looking for a dealership that truly takes care of its customers, this is the place to go. I'll definitely be back for my next vehicle!

Pleasantly surprised at the service at this dealer. I had a guy help me I cant remember his name…read morebut his nick name was California condor!! He was extremely knowledgeable regarding tow capacity's of different heavy duty's.

My wife and were leaving our campground when the dash selector transfer switch for the 4 wheel…read morebroke. On a Friday afternoon I stopped by and spoke with Blaine. Parts was able to have the part sent in and Blaine fit us in so we could get back to our travels. I really appreciate the attitude and responsiveness from Baline and the parts department getting the truck in and out so quickly. Dealership seems to have some great people working for them. Rick

Probably one of the worst experiences and vehicle purchase ever made. I was working with James…read moreBrusnahan and agreed to buy a 2021 Ram 2500 from Ohio based on dealer description and photos. When I arrived at Labrum Ford and test drove the truck the check engine light was on and had to be reset. All four tires were dry rotted. I agreed to a price based on everything being in good order. They would not negotiate on price as I had to drive 2000 miles back to Ohio and had to buy new tires. Halfway home in the morning the truck was dead. I had to buy a new battery ($420). Once home the truck was dead again (parasitic draw somewhere). This stealership KNEW there was an electrical problem and sold it to me without disclosing or fixing the issue. I now have to take it in to a repuatable dealership and pay out of pocket to have it repaired. Very dishonest and unethical dealership. I would advise to stay away from this dealership.

This was the best experience buying a car ever. We got to work with Hank and he was just an…read moreawesome guy. Super friendly and knowledgeable about the car we were liking and he also explained everything perfectly. The process was enjoyable and a breeze because of Hank and the team here! He also gave us the best recommendation for a great burger place in Heber. We will be coming back to this business when we purchase our next car.

Really bad experience the mechanical insurance for the truck there I bought don't cover anything…read more bad quality cars

I received a text from this dealership about buying my 1955 T Bird. They made an appointment to see…read moreand drive the car. I drove over five hours from out of town to meet them at the storage site. They ghosted me. I called and they said they were running late and would get back to me within the hour. Nothing. I texted two hours later hoping for a reply. Nothing. That seems awfully unprofessional. I would not recommend doing any business with them. Now I am driving over five hours back home without even seeing anyone face to face.

All I can say is WOW! I brought my Honda Pilot here for interior detailing and it came back looking…read morebrand new! I have a dog who is in my car often and that means dirt, dog hair and nose marks on the windows. Now it looks like my car just drove off the lot! I'll definitely be back for exterior detailing once the snow is gone! Thank you for a job well done!

We have purchased several cars from this dealership and have always had such a great experience…read more We've always come away feeling very taken care of and have loved our cars. We've worked with Corbin each time and he's always been really great to work with. He's very knowledgeable and has treated us really well. The process has always been really easy too, and we feel like the prices are fair. We just bought another car from him today and we couldn't be happier. We can't imagine going anywhere else now because we trust him completely!

I can't say enough good things about this dealership! I initially worked with Cole and he was able…read moreto help me find the perfect car for me. On a later date, Cole, Kelly, and Andy went above and beyond to help me again. They even took the time to look at a car for my daughter that wasn't from their dealership. Everyone we worked with was kind, not pushy, knowledgeable, and genuinely cared about helping us find the right fit. It's rare to find that kind of honesty and service these days. You can tell this is a wonderful, family-owned business that takes pride in treating people right. I would 10/10 recommend doing business with them, they've earned our trust and our future business!

DO NOT TAKE YOUR VEHICLE HERE FOR REPAIRS! We had a squeaking noise coming from the front tire and…read moretook it to Ken Garff in AF to get it checked out. After looking at it they said the wheel bearing needed to be replaced and quoted us over $1000 for the job. We wanted a second opinion so we took it to another local shop. They put it up on the hoist and found that it was just an engine cover rubbing on the axle. They repositioned the cover and only charged us for one hour of labor (less than $200). I'll never take my vehicle to Ken Garff again.

Ken Garff's slogan is "We Hear You," but my experience with Ken Garff Ford in American Fork was the…read morecomplete opposite. In my experience, they do not hear you -- they lie to you, ignore you, hang up on you, and make you feel like your concerns do not matter. I have purchased more than 20 vehicles in my lifetime, and I have never been treated with so much disrespect by a dealership. I ordered a custom Ford Bronco with a custom top, and what should have been an exciting purchase turned into weeks of mistakes, poor communication, and broken trust. I was originally scheduled to sign for the vehicle at noon, but the custom top had not been installed yet, so we postponed signing. That was not a big deal. Mistakes and delays happen. Once the work was supposedly complete, I signed and picked up the Bronco. When I asked my salesman, Joel, how to open the automatic top I purchased, he said the people who knew about it were gone and that he would let me know the next day. I had asked Joel several times before this to make sure he ordered the correct top, and he repeatedly assured me he had. The next day came, and I heard nothing from Joel. Once I figured out that the wrong top had been installed and texted him, he finally responded and said he had no idea what happened and that they would order the correct one. I was then told that, for the inconvenience, they would not charge me for the install, but that I still owed $2,000 more for the correct top. I was upset, but I understand mistakes happen, so I complied. Two weeks later, I was scheduled for the new top installation. The day before the appointment, Joel texted me and said the company had sent the wrong one again. I said there was no way this happened a second time, and I did not believe a third party had just randomly sent the wrong top again. I asked for the invoice, and Joel sent me a quote instead, as if I would not know the difference. At that point, I asked to speak with his manager. Hours went by with no call. I called the dealership, and Joel answered and addressed me by name because they had caller ID. He promised the manager would call me. Three hours went by, and no one called. I called the dealership again and was hung up on. I called again and was hung up on again. This happened three times. I texted Joel, and he said the manager, Kellen, would call before he left. Kellen never called. I had given this dealership no reason to treat me so poorly or disrespectfully. I was simply trying to get the vehicle and custom top I ordered and paid for. That night, I called corporate. The next day, my finance guy called and said he was handling it now. He admitted Joel had ordered the wrong top again. I was told it was ordered and would be here when it got here. I then waited days trying to get a tracking number and had to keep begging for updates because I had surgery coming up and needed the top installed beforehand. The poor communication continued. The finance guy also started ignoring me when I told him my trade-in had still not been paid off and it was getting close to 30 days. This dealership took 35 days to pay off my trade-in loan, which almost caused me to have a 30-day late payment. The correct top was finally installed after my surgery, so my husband had to pick it up. No one showed him how to use it. No manager greeted him. No one apologized for the mistakes, the lies, the delays, or the way I had been treated. This entire experience ruined the excitement of buying a new vehicle. The salesman could not do his job correctly, ordered the wrong top twice, lied about what happened, and then I was ignored, hung up on, and ghosted by management. The overall attitude felt like, "Just deal with it." Ken Garff says, "We Hear You." Based on my experience, they do not hear you. They lie to you, ignore you, hang up on you, and make excuses. I will never buy another vehicle from Ken Garff Ford in American Fork, and I would strongly caution anyone considering this dealership to think twice.

As a female buying a car, I have to find it challenging to align myself with sales people, probably…read moremy own fault because I have zero tolerance for those who look down on others. I did not have that experience at this dealer. I felt respected. I felt heard I did not feel like I was being convinced to do anything that I wasn't comfortable with. The vehicle that I purchased was exactly what I needed and it turned out exactly what I wanted. I was very lucky to have met such a gentle kind giant salesman and I suggest you ask for him. You won't forget his name: Shreck!!! Shreck is awesome, knowledgeable, polite, excellent customer service, great sense of humor,very patient.... Anyway, good luck with your car purchase. Everybody has different experiences and has different taste. I just had a great experience and will probably buy a car from them in the future.

We were provided an estimate for repairs on my wife's Jeep…read more 1. There were hundreds of extra dollars of charges as separate line items for each service requested, that were blamed on a system error when asked about. 2. Attempted to double up on labor for multiple services. Labor was quoted separately for engine oil cooler replacement, thermostat replacement, and spark plug replacement, even though there is overlapping labor, adding hundreds of dollars in extra cost. 3. Nontransparent estimates with no explanation of charges (i.e. labor, parts, fluids). 4. Was told that the Jeep would be ready by the end of the week, but I had to call on Friday afternoon because I didn't hear anything. We dropped the vehicle off on Monday. No one answered the phone so I finally left a message asking for a status update. A bit later, I get an automated message saying it was ready, about 2 hours before the service department closed. Very shady business practices. People who are not knowledgeable about the work being performed, are likely getting screwed. If I had the time to do it myself before my wife needed to leave on a long trip, I wouldn't have even let them do the work after the untrustworthy behavior. We will never bring a vehicle back here.

These guys are great and honest, My car would not start and i took it to Tracys Auto Repair and…read morethey said it was the starter. Quoted me a price if $539.00 . I couldnt afford it so i got a second opinion. Thats when i went to SOS services. This guy was the Best ! He looked at my car, said it was the battery cables were loose, tightened them and i was back on the road.Saved me a lot of money for being as honest as they get. I will not take my car anywhere else. Thank you Tracy (not affiliated with Tracys Auto Repair)