Buying a new car is usually a pain, and is especially a pain right now with how inventory is. I…read morewanted a new Jeep Wrangler 4xe Rubicon in Gecko Green. I checked with a few dealers around me in Utah Valley and they all tried to push me towards some of their existing inventory or inventory coming in. Some said they couldn't order that color or gave other excuses. I decided to email Karl Malone and was quickly told they could get me what I wanted and to come in. I came in, sat down, and had my Jeep ordered the exact way I wanted it in 5 minutes. Of course it took forever to arrive, but that is the same everywhere right now. Once it got there, I was given a great overview of every function/button in the Jeep, along with some other information. Financing also helped me work around a hiccup I had where I needed to transfer funds over from one bank account to the bank account the check was being written from. I will say, I wish they were a little more competitive with their pricing (MSRP with no room to budge), and I do wish they would have given me an exact total cost, including taxes, registration, etc. back when I was ordering rather than waiting til the day it came in. Other than that though, it was great and I love my new Jeep!

Karl Malone's repair service in Heber City ("Karl Malone") was dishonest and incompetent. I had a…read moreleaky trans cooler line and Karl Malone claimed to have fixed it and also claimed they test drove my Travato to "verify" the fix. The mechanic claimed he conducted a pressure test "twice," which does not even make sense (why twice?) The Travato was not test driven as shown by the "mileage in/out" being identical at the top of the invoice (the van was not driven). Karl Malone charged $1005.73 for this service. The next time I drove it, to Powder Mountain, steam started coming out from under the hood and I had to stop to investigate, then called my Houston mechanic who stated that it was a coolant leak (based on me popping the hood and seeing no coolant in the coolant container). Karl Malone knew I was traveling alone by Winnie and sent me off with a badly leaking system, putting me in danger that I could be stuck. I had not yet learned of the incompetency or dishonesty on the invoice, so I took it back to Karl Malone to get it fixed correctly. This time Karl Malone tried to charge $1376.75 but I was able to reduce the bill to $1018.76. I spoke to the manager who was a weak and non-credible man. Karl Malone knew I was driving it back to Houston immediately and once again, the Travato was NOT fixed. By the time I got a few hundred miles on the road to Texas, I could smell coolant burning, meaning it was leaking inside and evaporating. When I returned to Houston, I took it to an honest mechanic who fixed it for about $300. My Houston mechanic said Karl Malone overcharged me and took advantage of my predicament. I texted the service advisor who had been helping me (Mike Horrocks) and told him what happened. He never texted back. In sum, Karl Malone charged $2024.49 for two attempts to fix a coolant leak, did not fix it, sent me out twice with leaking coolant, putting me at risk while driving long distances alone, and was dishonest. Stay away from these bad-karma people at Karl Malone.

My wife and were leaving our campground when the dash selector transfer switch for the 4 wheel…read morebroke. On a Friday afternoon I stopped by and spoke with Blaine. Parts was able to have the part sent in and Blaine fit us in so we could get back to our travels. I really appreciate the attitude and responsiveness from Baline and the parts department getting the truck in and out so quickly. Dealership seems to have some great people working for them. Rick

Probably one of the worst experiences and vehicle purchase ever made. I was working with James…read moreBrusnahan and agreed to buy a 2021 Ram 2500 from Ohio based on dealer description and photos. When I arrived at Labrum Ford and test drove the truck the check engine light was on and had to be reset. All four tires were dry rotted. I agreed to a price based on everything being in good order. They would not negotiate on price as I had to drive 2000 miles back to Ohio and had to buy new tires. Halfway home in the morning the truck was dead. I had to buy a new battery ($420). Once home the truck was dead again (parasitic draw somewhere). This stealership KNEW there was an electrical problem and sold it to me without disclosing or fixing the issue. I now have to take it in to a repuatable dealership and pay out of pocket to have it repaired. Very dishonest and unethical dealership. I would advise to stay away from this dealership.

This was the best experience buying a car ever. We got to work with Hank and he was just an…read moreawesome guy. Super friendly and knowledgeable about the car we were liking and he also explained everything perfectly. The process was enjoyable and a breeze because of Hank and the team here! He also gave us the best recommendation for a great burger place in Heber. We will be coming back to this business when we purchase our next car.

Really bad experience the mechanical insurance for the truck there I bought don't cover anything…read more bad quality cars

I received a text from this dealership about buying my 1955 T Bird. They made an appointment to see…read moreand drive the car. I drove over five hours from out of town to meet them at the storage site. They ghosted me. I called and they said they were running late and would get back to me within the hour. Nothing. I texted two hours later hoping for a reply. Nothing. That seems awfully unprofessional. I would not recommend doing any business with them. Now I am driving over five hours back home without even seeing anyone face to face.

All I can say is WOW! I brought my Honda Pilot here for interior detailing and it came back looking…read morebrand new! I have a dog who is in my car often and that means dirt, dog hair and nose marks on the windows. Now it looks like my car just drove off the lot! I'll definitely be back for exterior detailing once the snow is gone! Thank you for a job well done!

I can't say enough good things about this dealership! I initially worked with Cole and he was able…read moreto help me find the perfect car for me. On a later date, Cole, Kelly, and Andy went above and beyond to help me again. They even took the time to look at a car for my daughter that wasn't from their dealership. Everyone we worked with was kind, not pushy, knowledgeable, and genuinely cared about helping us find the right fit. It's rare to find that kind of honesty and service these days. You can tell this is a wonderful, family-owned business that takes pride in treating people right. I would 10/10 recommend doing business with them, they've earned our trust and our future business!

Ryan was amazing--from the very beginning until everything was perfect! Customer service is…read moreclearly really important to them, and it shows. Everything was so easy. They will be the first stop next time we are searching for a car. Thank you!

Just when I thought it couldn't get any better. The amazing people over here at Ken Garff, American…read moreFork Ford dealer have outdone themselves again. I always have great experiences here and this time they offered to pick up my truck and drop it off free of charge. I had the brakes worked on as well and they are performing fabulously. Thank you all.

DO NOT TAKE YOUR VEHICLE HERE FOR REPAIRS! We had a squeaking noise coming from the front tire and…read moretook it to Ken Garff in AF to get it checked out. After looking at it they said the wheel bearing needed to be replaced and quoted us over $1000 for the job. We wanted a second opinion so we took it to another local shop. They put it up on the hoist and found that it was just an engine cover rubbing on the axle. They repositioned the cover and only charged us for one hour of labor (less than $200). I'll never take my vehicle to Ken Garff again.

As a female buying a car, I have to find it challenging to align myself with sales people, probably…read moremy own fault because I have zero tolerance for those who look down on others. I did not have that experience at this dealer. I felt respected. I felt heard I did not feel like I was being convinced to do anything that I wasn't comfortable with. The vehicle that I purchased was exactly what I needed and it turned out exactly what I wanted. I was very lucky to have met such a gentle kind giant salesman and I suggest you ask for him. You won't forget his name: Shreck!!! Shreck is awesome, knowledgeable, polite, excellent customer service, great sense of humor,very patient.... Anyway, good luck with your car purchase. Everybody has different experiences and has different taste. I just had a great experience and will probably buy a car from them in the future.

We were provided an estimate for repairs on my wife's Jeep…read more 1. There were hundreds of extra dollars of charges as separate line items for each service requested, that were blamed on a system error when asked about. 2. Attempted to double up on labor for multiple services. Labor was quoted separately for engine oil cooler replacement, thermostat replacement, and spark plug replacement, even though there is overlapping labor, adding hundreds of dollars in extra cost. 3. Nontransparent estimates with no explanation of charges (i.e. labor, parts, fluids). 4. Was told that the Jeep would be ready by the end of the week, but I had to call on Friday afternoon because I didn't hear anything. We dropped the vehicle off on Monday. No one answered the phone so I finally left a message asking for a status update. A bit later, I get an automated message saying it was ready, about 2 hours before the service department closed. Very shady business practices. People who are not knowledgeable about the work being performed, are likely getting screwed. If I had the time to do it myself before my wife needed to leave on a long trip, I wouldn't have even let them do the work after the untrustworthy behavior. We will never bring a vehicle back here.

These guys are great and honest, My car would not start and i took it to Tracys Auto Repair and…read morethey said it was the starter. Quoted me a price if $539.00 . I couldnt afford it so i got a second opinion. Thats when i went to SOS services. This guy was the Best ! He looked at my car, said it was the battery cables were loose, tightened them and i was back on the road.Saved me a lot of money for being as honest as they get. I will not take my car anywhere else. Thank you Tracy (not affiliated with Tracys Auto Repair)