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    Mercer Automotive

    3.7 (79 reviews)
    Closed • 8:00 am - 5:30 pm

    Services - Mercer Automotive

    Auto brake repair

    Auto engine repair

    Mercer Automotive Photos

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    Richard called me about a Diagnostic Mechanic job he had on Tuesday 02-13-24 and proceeded to talk for 44min and 31 secs complaining about how all his techs are horrible and complete idiots and somehow keeps getting hire's from Heber area and he swore up and down that everyone in Heber was a bunch of inbred freaks and kept whining about how he can't find anyone willing to work hard even his current employees i would just respond yeah good mechanics are hard to find and he just kept going on and on how he is the best shop in all of Utah but just can't find anyone willing to work then he offered me the job said he could do 75k a year which is pretty low for a good diagnostic mechanic with his own set of 50k+ in tools so i told him the lowest i would consider is 100k and thats still low and he said ok i guess but you would have to work really really hard thats alot of money even though he admitted to pulling in over 2.2m net last year and his labor rate is $200 and was thinking about raising it to $220 so i ended by saying ill think about it and ill find a time to swing by and take a look at the shop and employees and see if it would be a good fit for me im very picky with who i work for and we hung up so i texted and we agreed to meet on thursday i then did some research and decided with how he was sounding and from what i found that wasnt very good i would decline the job for my benefit he tried calling after my last text and left a voicemail acting like a was a complete child and i should really rethink this cause hes the best shop in Utah and then he texted me this later that night and i think its safe to say why he lost his employees and is having a hard time finding new techs for all customers and potential employees id stay away but dont take my word for it do your own research and make sure this is the best choice for you and if you do choose to work here watch your back and your paychecks for Richard word of advice if you are having a hard time finding good employees i suggest start paying what us mechanics are worth 100k-200k and treat us like human beings

    Mercer claimed they had could fix my classic bronco -  I'm in court where they continue to perjure themselves

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    5 months ago

    We love Mercer! They are local, trustworthy, reliable and always upfront with costs and timely. I appreciate them!!!

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    5 months ago

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    1 year ago

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    10 months ago

    Overpriced, rude and nasty service - uncalled for comments! Overall bad experience with my car service

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    1 year ago

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    1 year ago

    Good service, quality and professional. A little expensive. I would recommend to others.

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    2 years ago

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    1 year ago

    Overall Good service, responsive. Reasonable rates. Would prefer if they did not charge diagnostic fee or credited that to work performed.

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    10 months ago

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    1 year ago

    Low Quality work and unsafe work enviroment. There are many other reviews that show the unprofessionalism in this buisness.

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    3 years ago

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    2 years ago

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    2 years ago

    Simple honest service. Oil change and regular checks of fluids. Friendly folks and quick turnaround

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    3 years ago

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    3 years ago

    Rude manager. Will not come back. Was not able to repair my car and actually caused more damage.

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    3 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    7 years ago

    Kasandra helped me without having an appointment. She went the extra mile-EXCELLENT customer service!!

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    7 years ago

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    12 years ago

    Business owner information

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    Brad J.

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    11 years ago

    Business owner information

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    Brad J.

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    Review Highlights - Mercer Automotive

    “I called Justin and he told me to bring it in(needed a check engine light turned off ) He got me fixed same day !”

    Mentioned in 15 reviews

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    Burt Brothers Tire & Service

    Burt Brothers Tire & Service

    (74 reviews)

    Great customer service. Greg got my Cars tires rotated lickedy split! Thank you. Took time to…read moreevaluate my tires, too.

    I cannot recommend the Burt Brothers location on Rasmussen Rd. in Park City after an experience…read morethat went beyond poor customer service and became a serious safety issue. I arrived at 7:55 a.m. as the first customer for four new tires and an oil change and wasn't checked out until 10:23 a.m. I had just gotten off work at 7 a.m. and had mentioned this when scheduling and again when I arrived. I kept two of my old tires because they still had plenty of tread. Despite that, I was charged disposal fees for all four tires, and getting the incorrect charges refunded became an unnecessary hassle. But here's the part that really matters: I bought TWO brand-new ratchet straps and specifically asked Burt Brothers employees to secure the two tires I was keeping to the roof of my SUV. They used ONE strap to secure BOTH tires. After leaving the store, ONE OF THE TIRES FLEW OFF MY SUV AND INTO THE ROADWAY while I was driving. Thank God it didn't hit another vehicle or cause an accident. I was able to pull over and retrieve it, but a full-size tire flying into traffic could have caused a serious accident or injury. I immediately called the store and told Joe I needed to speak with a manager because a tire they had secured had just flown off my moving vehicle. I was told the manager was busy and couldn't be interrupted. I eventually spoke with manager Greg. While he apologized and said he'd speak with the employee, I felt he spent too much of the conversation shifting responsibility toward me rather than acknowledging the seriousness of what had happened. I specifically asked THEIR employees to secure the tires, provided TWO brand-new straps, and trusted that a professional tire shop would know how to safely secure them. Had I known otherwise, I would have done it myself. I spent nearly $700 and left dealing with an incorrect charge, poor customer service and, most importantly, a potentially dangerous safety failure. Mistakes happen. What matters is how a business responds when they do. When a customer calls to report that a tire your employee secured just flew off a moving vehicle, that should be treated as an urgent safety concern--not an inconvenience. I'm extremely thankful nobody was hurt. I won't be returning to this location.

    Mercer Automotive - autorepair - Updated September 2026

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