It was a really easy and smooth process. They responded quickly for all my questions. I highly…read morerecommend them for State Farm.

I'm satisfied with my conversations with his professional team. I explained what I wanted/needed,…read moreand that was what I got. I'm not much for up-sale people. I got a fair rate (as I shop) with a reputable insurance company, and an agent that understood my needs because they listened. I moved my homeowners as well as my vehicle insurance from AAA insurance. (would NOT recommend AAA!!) Donny was who I spoke with there. He was both Informed and was invested in making the frustrating and sometimes challenging work of changing insurance companies seem easy. I felt confident I made the right choice when I got off the phone. I Would highly recommend him to friends or family.

Unfortunately, we've have a lot of auto and homeowner policy needs after the sudden death of our…read morecar, complications with selling our home, etc. Ed and Joe at Naeger are great, local people with incredible customer service. We started using them in 2009 for our auto and homeowners insurance after a giant national company (rhymes with "Hate Farm") hiked our rates over 20% without a peep or us filing a claim, saying the costs to insure STL historic homes had increased as much in a single year (2008, when the values of home were decreasing). A neighbor of ours recommended Naeger, who immediately found us several cheaper policies with the same amount of coverage. When we wanted to continue coverage on our unoccupied home and our insurance company didn't cover unoccupied property, I'm sure they could have made more money by writing us a new policy. Instead, Joe called the company and convinced them to bend the rules to help us. An insurance company, bending the rules to help someone, you say? It was magic - bizarre and amazing magic! These folks are easy to deal with over the phone or email and respond to you after business hours without a second thought. In summary, they are a convenient, local, friendly, business with low prices and a high level of customer service. I highly recommend them.

Rachel is SO on it! She patiently helped me work through the differences between policies from…read moredifferent companies when I was deciding to switch our home & auto insurance, even though there was no guarantee I would switch to State Farm. She always responds quickly and is super friendly. As a bonus, we love that State Farm doesn't have breed discrimination, which is something we came up against over and over again since we have a rescued pitbull. We are so glad we made the switch to Rachel's agency!

Rachel and her team are the best. Great service and amazing follow up. I highly recommend them for…read moreany insurance and financial needs!

BRAVO Powers!!! I live in Southern California and use these guys across the nation because quite…read moresimply... Everyone at Powers Insurance is AMAZING! I have complicated insurance needs - from properties to umbrella to earthquake and once you factor in my parents, sisters... its a mess. We worked with a local Farmers Insurance office for years. However, they were too understaffed to give us the attention we needed. I always felt like a burden with them - and yes I can admit I am a high maintenance client. Luckily I was introduced to Powers by my financial advisor at FITAdvisors. JD, Stacy & Sam worked countless hours to FIRST learn about my financial picture, our complicated family needs & create a spreadsheet of our current insurance policies. They then added to this spreadsheet recommended policies. In several policies their recommendation was to stay put with our current carrier! They were able to shop around to various insurance companies to give not only the the best price but the right amount of insurance. Over the past 2 years & 3 months, JD's & his team and I have exchanged 514 emails. Yup. No joke. These guys provide white glove service to ALL of my insurance needs. When my mother in law lost the diamond off her 51 year old diamond ring, they even assisted with reviewing her policy and advising her how to submit a claim on her homeowners insurance. AND THEY DIDN'T EVEN SELL HER THE POLICY! That's pretty incredible, right? If you love your fur-baby as much as I love my dog you understand how expensive pet vet bills are these days. Most recently, Stacy provided a side by side comparison of the Pet Insurance available on the market. We talked through each of the pros and cons before coming up with the best fit for us. And guess what - it wasn't even a plan SHE was going to sell me! This company again & again demonstrates how much they care for their clients over their bottom line. KUDOS TO POWERS INSURANCE! Highly recommend!

I can't recommend Powers Insurance, and specifically Chris Sullivan & his team enough! I had been…read moreusing a large insurance company (yes, that company) for years and was always told their prices couldn't be beat. Chris was able to put together a personalized plan incorporating aspects & gaps in my insurance coverage I hadn't even thought of or that had been recommended/brought up to me before. Not only do I feel I have the absolute best policies that center around my very specific needs, Chris has saved me considerable $. At the one year mark I was provided with an updated evaluation of my policy and Chris & his team were able to save me even more $! Chris is now a trusted advisor & I wouldn't consider using anyone else for my insurance needs. Reach out to him and you won't regret it!

Cotter has been my agent for years and most recently held our hands through a devasting home claim…read more He and LaShawn made the process so smooth and stress-free. I appreciate having a good agent in times of loss.

Cotter Lumley has been our insurance agent for 10 yeas and we could not be any happier with the…read moreservice we receive from both Cotter and his office staff. He is always looking out for the insurance needs of our ever growing family and is quick to respond to any questions or concerns that might arise. Cotter and his agency make something that could seem difficult and intimidating simple and painless! I would recommend him to anyone in search of a great and caring agent!

I've been a member of AAA for 17 years and I will never trust them again. On February 20th I called…read morefor a battery jump start the two technicians who showed up argued about how to hook the battery cables up and sparked a fire in my vehicle which totaled it. Aaa member services told me they can't do anything to help me unless I drop my insurance claim against them for the damage that they did. I thought AAA had values of honesty, understanding and taking care of their customers. Boy did I find out different.

this place has the worst customer service ever. nobody to…read moreanswer the phone or answer your questions. nobody ever returns your calls. nobody ever wants to give you a quote. they just want your money. always too busy to even add a vehicle to your policy. and if they do, its not the right one. even if you want to drop your insurance you couldnt do it because they dont respond. triple A should change to BS.

Moved back from Michigan to Missouri and reached out for insurance coverage. Nick was very helpful…read more The location of this company is in a very congested area where there are clearly marked signs where to park so it was an easy in and out. Building was visible from roadway. Very clean and welcoming when I arrived I was greeted kindly and taken care of quick. Highly recommend this insurance company.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: MO-162513, IL-5010191

Liz Albaugh is an excellent Customer Service Manager. She helped me so much with all of my…read moreinsurance at State Farm. Liz has a great amount of knowledge and is on top of any issue that arises. In addition, she is dependable and follows up when needed. I feel confident working with this State Farm Agent because Liz is part of the group. Thanks Liz! From Steve A

35 years with Christine Tessareau!…read more CHRISTINE NEVER bothered to notify me when my home owners was not renewed which is standard procedure. Christine does not have the common decency to return a single phone call even though I asked for her to. Never got a letter, phone call, text OR email to let me know my policy would not be renewed. 2 claims in 5 years and one was ZERO pay out and the other not much. NO NOTIFICATION OF ANY KIND WHAT SO EVER!!

Update Again: It looks like they pad their reviews whenever…read moreit dips too low. See attached photos and date. All done within an hour of each other on the same day after this review. And 4 from California! I didn't know MO auto insurance covered CA registered vehicles! Kind of makes you think they are fake. Sneaky sneaky. _____________ Updated: After speaking with Tracie on the phone concerning my negative review, she informed me that since the "rates" are my biggest problem, I should be giving the negative review to the corporate AllState and not the individual branch since there is NOTHING they can do to lower costs. That makes sense and I will do that as well. I also recommend that everyone that works in this branch do the same. AllState's "unchangeable rates" are killing your small business and no amount of customer service is going to make up for a +20% price increase for NO REASON. She told me that their branch value is: "Reaching out to review policies." However, what good is a policy review if you can't change anything? If nothing can be done, why have a review? She also told me their value is in customer service. Also good to know. You will get great customer service for terrible rates. She was confused as to why I would leave a negative review after 6 years of service. I am also confused about some things after 6 years. Our cars' value continue to deteriorate, our driving record continue to be flawless, yet the rates continue to climb by double digit percentages. Why does anyone leave something that used to be good? Because it isn't good anymore. A '1-Star' review can mean a variety of things, but it usually means "Don't go here. Don't use them. Find a better option." I still stand by that. So. The "1-Star Review" stays. DON'T GO HERE. If consistently rising rates are your concern, DON'T GO TO THIS AGENCY. As they told me, there is nothing they can do about the rates. So. There is nothing I can do about the review. _______ Original Yelp Review: My wife and I used this agency for our Home and Auto insurance for the last 6 years. In the insurance industry, we understand that rate increases happen all the time. However, a +20% rate increase over the course of 6 months is unacceptable. Their "it is what it is" attitude doesn't necessarily help the sting either. We noticed that over the years, our spotless driving records and on-time-payments only netted us more rate increases. This recent increase was the proverbial 'last straw,' and after AllState told us there is nothing they can do to help lower the rate, we reached out for quotes from competitors. All of them came in substantially lower for the same coverage. Over the years (much to my regret) I convinced 3 of our friends to use this agency. I was such a fan that I didn't even use the "Referral Program" that offers current customers $20 for each new customer. Just wanted to spread the word. I am now spreading the updated word. If you are considering this agency, please know this: 1 - The honeymoon phase wears off in about 2 years. 2 - Your rates will probably be doubled by your 3rd year with them. And that is with a perfect driving record. I shudder to think of their rates if I had a bad driving record. 3 - You will hear some form of "It is what it is" or "Oh, it's happening everywhere" or "We hate rate hikes as much as you." (yet every 6 months, there it is) Personal Experience: Below are 2 email communications. One is from AllState addressing the quotes I received from Competitors. The second response was from the Competitor addressing AllState's questions. 1st email - AllState's response to Competitor's quote: ------------- "Hi John, I appreciate you getting these quotes over to me. Across the board, these do look like a good deal. You would lose the $10,000 death indemnity coverage you have here at Allstate. Do you know if these are firm numbers with all reports ran?" ------------- 2nd email - Competitor' response when I asked about this "extra benefit:" ------------- "Hello John, I have added that coverage to your auto insurance quote. It increased it less than $1. The numbers are firm." ------------- I should mention that AllState told me that the $10,000 death indemnity coverage is not removable from their policies. It's always added. So, asking if the competitor has that coverage, as if it were some AMAZING benefit, is laughable. If they just made it optional, then maybe their rates wouldn't be so insane. AllStates 'concern' that I would lose a policy coverage that only costs an extra $1 shows how little value AllState can really offer you. Especially if that was the only response they had to equal coverage at a MUCH lower cost. It also shows that they are proud to highlight lackluster 'benefits.' We will be moving our policies. From my experience (and shared experiences) I highly recommend anyone reading this to look elsewhere. Current customer or not.

Long term customer, they have become liars and thieves. They quoted me a payment of $119 and now 2…read moremonths later find out I'm paying $136. Didn't even try to make it right. Handed me excuses and gave extremley poor customer service.