I was absolutely horrified when my 87-year-old grandmother called to tell me that she visited this…read moreace hardware location and no one was wearing masks. when she asked the young lady at the counter, she was told that they don't have to. As my grandmother has a cardiac condition, she is at-risk in addition to her advanced age. Personally, I have visited this location on more than one occasion. With few exceptions I found the employees to be rude or just downright negligent. They're stock of supplies was never that great before the pandemic and is now dismal. If you value your time, Health and expect good customer service...DO NOT GO HERE!!

I'm probably a little biased; I've been shopping here my whole life. They know my name when I come…read morein, even though I'm not a regular. As one reviewer stated, it is a little old fashioned, but it is one of the few hardware stores that keeps items on the shelf even if they are rarely needed. The big stores use an algorithm, and if some obscure fitting or equipment doesn't sell enough, they stop carrying it. Pontchartrain isn't like that, they still carry hardware, and plenty of boat stuff. Their prices are reasonable considering what you would pay for next day shipping to order online, even as a prime member. When I need a hardware solution, I go here.

I went to Steve's Ace Hardware today to fill my propane tank tanks. I asked the guy at the register…read moreif I just go around back for propane. His response was umm yeah but there's only one guy that does it and I will go get him when I'm done so if you just chill out I will get to you. I stood there with my mouth open. I was in shock! I waited a minute for him to finish and he said yeah propane is around back let me go get him. I decided to just leave. No way will I ever set foot in Steve's again. It used to be a nice place but the customer service now isn't even sub par!

Very disappointed with my experience at this location. I ordered paint online for a store pick up…read moreorder. After I got home with the paint I noticed they didn't mix it. I ordered a certain color and I got white. I called them and explained that this was not what I ordered and that it was very inconvenient for me considering I live over 30 minutes away. He said "what do you want me to do about it"? Then he go ons to tell me that the guy who mixes the paint will be there in the morning. He did not apologize or try in any way to make remedy the problem that HE made. Very unprofessional. In my line of work when I make a mistake on an order I go out of my way to try to make it right and apologies can go a long way.

This place is amazing. Helped me in a desperate forklift situation on the spot for free. Can't…read morerecommend them enough. Outstanding

They are only open until noon on Saturday not 2 as it says here. Suggest going till 2 as it says…read morehere.

From the owner: We are a leading building materials supplier and lumberyard in Slidell, LA offering construction…read moresupplies, roofing materials, and lumber products. Visit today and experience the Dufrene Difference—where quality, expertise, and community come together seamlessly. Dufrene Building Materials, a family-owned business along the Gulf Coast, has been supplying top-quality building materials since 1955. We offer an expansive selection, including electrical supplies, masonry products, roofing supplies, home improvement items, woodworking accessories, small generators, and more. Our knowledgeable staff is dedicated to providing exceptional customer service and expert advice to help make your DIY projects, construction, and renovations a success.

Very friendly and helpful, got my mower in and out , will be using them for future needsread more

Stopped in to get a new tire after a highway blowout. The service man checked it out and there was…read morenot a tire in stock that fit my car so they offered to have one there in the hour. They checked the tires and determined that I needed to replace another due to dry rot. So I went and got lunch while they retrieved the tire. When I got back they replaced and rotated the tires and - to my great surprise - they found three nails in the additional tire they recommended I change! Good thing I did! Appreciated very much the fast, knowledgeable and professional service provided - and at a great price. Highly recommended. My new mechanics!

This Ace Hardware Location, is the best most helpful, most reliable, and trusted supply store, I've…read moreever been to. I live down the road from here so I frequent this store a lot. Every time I step foot in this store, I am greeted with a friendly greeting. Most of time I already have an idea of what I am getting but not always. Either way, I am always asked by several employees, "If I need help finding anything." This weekend, I needed to paint my bathroom, just some touch up paint. I visited this location, and I believe Steve or Steven assisted me. He matched up the paint perfectly and he helped me make some decisions on sandpaper and painting textures. He knew exactly what he was doing, he was very helpful. Touched up my bathroom and it looks great! I am very proud this day and age when you can walk into an establishment and be met with extraordinary service. Very grateful for whatever the success of this store is. I am not sure if it's good management, good environment, great employees, or if it's combination? Whatever your secret sauce is, Keep up the great work!!

This store employs a lot of helpful people. Easy to do business with them. I like their selection…read moreof different items you might not need but would sure look nice in your home. ( throw rugs, very pretty different yard signs).

I had this amazing worker Marcus (most likely a new hire) help me out and he was so kind and…read morehelpful ! 10 out of 10 would definitely recommend ! they are so nice and helpfull.

I need to start off by stating that this review has nothing to do with the products they sell…read more Instead, this review will be about their absolutely horrible delivery/installation services. I purchased a counter depth fridge, and washer &dryer for my new construction home that I recently moved into. The fridge arrived with a big dent in the door. No worries, things happen. They took the fridge and a new one was put on order. The washer & dryer delivery has been a real treat though. The delivery arrived at around 7:30pm on a Wednesday. At around 8pm, they tell me that they brought the wrong hoses to connect the washer, and they can't get the dryer to work, and that Lowe's will contact me the following day to correct the problem. No one contacted me the following day (Thursday), so on the third day after delivery (Friday), I decided to take a look at the dryer myself. The delivery/installation guys had broken off a screw while trying to install the power cord and never told me. So I took pics of everything and went to Lowe's to attempt to settle the issue. The young woman in customer service was very polite and set up a service call for the next day (Saturday) to repair the broken dryer. Saturday morning, the Lowe's crew arrived, took a look at the broken screw, told me there was nothing they could do, and left after about 5 minutes. So I return to Lowe's, and this time I spoke to a manager. The manager informed me that the dryer I had purchased was no longer available so we agreed that the best course of action was to remove both the washer and the dryer, and refund my money. He assured me that the delivery crew would return to my home the following day (Sunday) to pick up the items. Sunday morning shortly before 9am, I get a call from Lowe's delivery service telling me that they'll be at my home to pick up the washer and dryer. I asked them for a time window, and the woman told me she would find out and call me back. Around 4pm, I call the Lowe's delivery service back to inquire as to when they'll be coming...they inform me that they won't be coming that day, and they'll come the next day (Monday). That brings us to now. It's Sunday night and I've had a useless washer and dryer sitting in my laundry room for 4 days, and nothing but excuses and empty promises from Lowe's. I ended up buying a washer and dryer elsewhere, and at this point, I can only assume that my new fridge that has yet to be delivered will also be damaged based on the lack of care and unprofessionalism shown by their delivery personnel. I will never purchase an appliance from Lowe's again. But hey, at least I love my new house.