Have been going to Visionelle for a few years! They never disappoint me . Dr. Thomas is great, her…read morestaff is wonderful definitely recommend them.

I love that you can just schedule your appointment online. It's a good sign that the office cares…read moreabout being accessible and making things easier for the patients. The check in process was smooth and very organized. They sanitize your hands as soon as you arrive, take your temp and have a spot for clean and used pens. Little things to some people but it's something I appreciate considering we still have the pandemic going on. The office was bright and cheery. The rooms were nicely decorated to give you a good vibe. I scheduled for eye exam and contact lens exam. I am a first time contact lens user. I had an exam last year with another eye doctor's office but I felt like I did not get enough support, patience and teaching from the other eye doctor's office and hence I did not continue/succeed with using contacts last year. But as the famous song goes, "If at first you don't succeed, brush yourself off and try again". Not sure if those are the exact words to the song but you get what I mean.lol. And yes so I did try again and scheduled an appointment at visionelle eye care. I am so glad did! I should have chosen them in the first place! Believe all the good reviews you hear and read about Dr. Thomas! She is amazing! Let's face it, going to an eye doctor appointment is not really something a lot of people look forward to doing. I actually dread it that's why I appreciate all the little things and every effort this office does to make patients feel more welcome and comfortable. I could really go on and on about how awesome Dr. Thomas is. She has great bedside manner! She is very personable, her smile and laugh is contagious! She took her time to get to know me, my concerns, family history and the entire exam itself was done with lots of care. You feel like you are talking to a friend and she really made me feel at ease. She was very patient and supportive while I was trying to muster the courage to put the contacts in and out of my eyes. I did not feel pressured and I was constantly reassured by Dr. Thomas that I can do it. She really took the time to be there and coach me. I did not get that kind of support from my previous eye doctor. Hence, I think Dr. Thomas being really supportive helped me a lot to successfully get the contacts in and out this time! I really don't have the right words to describe how thankful I am to Dr. Thomas. Being able to wear contacts even if just on some days is life changing for me. If you are reading this, go ahead and schedule your appointment. As a fellow human being, I would also like other people to have a wonderful eye exam so I am sharing my experience. There is not a lot of eye doctors like Dr. Thomas. She is one of a kind and just truly amazing!

I went to the Zionsville location a year ago and had a medical and vision exam and I was well…read moretreated. Today I booked an appointment with the Lebanon location because I expect I will be treated similarly , I'll let you know how it goes this time.

From the owner: MyEyeDr. is your trusted community doctor providing the beStin vision health care and the…read morebeStselection of eyewear. We welcome all insurances.

I have been coming here for my annual eye exams for well over a decade. I love Dr. Ami Fraser…read more She is great with our kids, too. I have had to go to other eye doctors for medical eye exams and they've all been very professional and courteous as well. They have very friendly staff and everything is very clean with a large selection of eyeglasses. Highly recommend!

Edit: The phone service was incorrect and we're the ones with the poor customer service. Dr. Garn…read morereached out immediately and met me at the office within 30 minutes. The charge was if they see you, not just for the phone consult, and he apologized for the incorrect information. I was so impressed with the speed in which he responded and got me in immediately, as well as a follow up appointment for two days from now. So glad they followed up with great care after the mix up, I wanted to update my review for the positive. I got poked in the eye by my son and tried to call the on call doctor. They informed me that it would be $169 just to be connected to the on call doctor. I find this to be absolutely absurd that for an eye emergency I can't even talk to someone. What absolutely terrible customer service, I have never once had to pay in order to talk to someone for an eye emergency. Shocking, beware if you're thinking of becoming a patient there, hope you never need someone after hours.

I waited for 1.5 hours for a simple follow up visit. If the wait is going to be this long you…read moreshould at least be informed so you can make childcare alternative arrangements for school pick up.

if i could give zero stars, i absolutely would. had to wait for 3-5 minutes for the nurses to stop…read moreloudly gossiping about another nurse just to check in. waited over an hour to see a doc and finally left. i went for an emergency appointment for a ruptured cornea. as i was walking out, the doc asked "who is going to look at your eye infection?" i don't have an infection!!! the docs and nurses were all laughing and joking and generally playing grab-ass while patients are treated like an interruption of the party. what a sad excuse for a medical facility. complete waste of my time. the same patients were still waiting when i left as when i arrived. nobody checked out in the entire hour i was there. weirdest. medical. office. experience. ever.