My review is over 2 years old. I'm still driving my ass all the way to Lebanon from Carmel, where…read morethere are probably several options in my direct vicinity that can do a great job BUT I love me some Lacy. I love her office, her staff is so friendly and welcoming and her eyeglass selection is endless and I always walk out having ordered a much more trendy and fun pair of specs than the year before. I now own 5 pairs of glasses. This is awesome and ridiculous at the same time. I am a glasses-wearer. I am not going to ever get laser surgery and I'm blind as a bat (are bats really blind??). I don't enjoy wearing my contacts full time b/c I spend most of my time online and driving is miserable, so I like looking cute and being able to see. What do I love about Lacy that goes beyond making me look cute? She is smart and professional. She has updated equipment that allows her to really get to know your eyes. She takes her time and doesn't rush. She is efficient and polite, making you feel at home and she listens. I really appreciate that a lot and it isn't an eye glass factory. Her sole purpose is her patients and their eyecare - not selling you as many pairs of glasses that you can buy for $100. She relies on her intimate knowledge of the eye and will refer you on if she is uncomfortable or feel you need additional care. She does this in the best interest of her patients. I love THAT above all else. My son is only 3 and she saw him even though her specialty is more adult eyecare. She was honest when it came to the challenges of doing eye exams on small children and did her best to get him into a prescription that will help him see better. She was able to confirm what I knew for 2 years - that he can't see very well. She is going to follow up with me in 5-6 weeks and has let me know that she may request a 2nd opinion to ensure her diagnosis is accurate. I trust her explicitly but it's good to know that she is willing to get additional help for us should we need it. Max is getting his new pair of glasses (that are SUPER cool, trendy and as kid-friendly as possible) tomorrow and we are all excited about it - thanks Dr. Boggs. You rock! WELL worth the drive so check her out if you are looking for an optometrist who CARES about your eyes.

She's awesome! She remembers my kids--always asks about them. Honestly, she's a victim of her own…read moresuccess. Be warned, it can take up to a month or two to get in and see here, she's so busy. But, well worth the effort.

Have been going to Visionelle for a few years! They never disappoint me . Dr. Thomas is great, her…read morestaff is wonderful definitely recommend them.

I love that you can just schedule your appointment online. It's a good sign that the office cares…read moreabout being accessible and making things easier for the patients. The check in process was smooth and very organized. They sanitize your hands as soon as you arrive, take your temp and have a spot for clean and used pens. Little things to some people but it's something I appreciate considering we still have the pandemic going on. The office was bright and cheery. The rooms were nicely decorated to give you a good vibe. I scheduled for eye exam and contact lens exam. I am a first time contact lens user. I had an exam last year with another eye doctor's office but I felt like I did not get enough support, patience and teaching from the other eye doctor's office and hence I did not continue/succeed with using contacts last year. But as the famous song goes, "If at first you don't succeed, brush yourself off and try again". Not sure if those are the exact words to the song but you get what I mean.lol. And yes so I did try again and scheduled an appointment at visionelle eye care. I am so glad did! I should have chosen them in the first place! Believe all the good reviews you hear and read about Dr. Thomas! She is amazing! Let's face it, going to an eye doctor appointment is not really something a lot of people look forward to doing. I actually dread it that's why I appreciate all the little things and every effort this office does to make patients feel more welcome and comfortable. I could really go on and on about how awesome Dr. Thomas is. She has great bedside manner! She is very personable, her smile and laugh is contagious! She took her time to get to know me, my concerns, family history and the entire exam itself was done with lots of care. You feel like you are talking to a friend and she really made me feel at ease. She was very patient and supportive while I was trying to muster the courage to put the contacts in and out of my eyes. I did not feel pressured and I was constantly reassured by Dr. Thomas that I can do it. She really took the time to be there and coach me. I did not get that kind of support from my previous eye doctor. Hence, I think Dr. Thomas being really supportive helped me a lot to successfully get the contacts in and out this time! I really don't have the right words to describe how thankful I am to Dr. Thomas. Being able to wear contacts even if just on some days is life changing for me. If you are reading this, go ahead and schedule your appointment. As a fellow human being, I would also like other people to have a wonderful eye exam so I am sharing my experience. There is not a lot of eye doctors like Dr. Thomas. She is one of a kind and just truly amazing!

I have been coming here for my annual eye exams for well over a decade. I love Dr. Ami Fraser…read more She is great with our kids, too. I have had to go to other eye doctors for medical eye exams and they've all been very professional and courteous as well. They have very friendly staff and everything is very clean with a large selection of eyeglasses. Highly recommend!

Edit: The phone service was incorrect and we're the ones with the poor customer service. Dr. Garn…read morereached out immediately and met me at the office within 30 minutes. The charge was if they see you, not just for the phone consult, and he apologized for the incorrect information. I was so impressed with the speed in which he responded and got me in immediately, as well as a follow up appointment for two days from now. So glad they followed up with great care after the mix up, I wanted to update my review for the positive. I got poked in the eye by my son and tried to call the on call doctor. They informed me that it would be $169 just to be connected to the on call doctor. I find this to be absolutely absurd that for an eye emergency I can't even talk to someone. What absolutely terrible customer service, I have never once had to pay in order to talk to someone for an eye emergency. Shocking, beware if you're thinking of becoming a patient there, hope you never need someone after hours.

Posting again because the doctor had my review taken down for a fake reason. If you have dry eye…read moredisease (or anything else), I strongly urge you to NOT waste your time, money, or put your emotional and physical wellbeing at risk by going here. This opthalmologist is the most unprofessional, dishonest, rude and incompetent doctor I have ever seen. He ignored objective test results and diagnoses from 5 previous doctors, made up an unscientific theory that my tears are "too diluted" and that is why my eyes feel dry (not because i have dry eye disease), and told me my supposed low-salt tears are causing RCE and to stop all dry eye drops and treatments, and to only use Muro 128. This is dangerous advice that could actually cause me to get an erosion! My osmolarity tests never showed low salt levels either, they were high, and when I asked about that, he became extremely rude and started gaslighting me. He did not do any testing himself to come up with this theory. I tried his advice for one day and called the next morning because my eyes were still stuck and i knew everything he told me was BS. He got on the phone and immediately cut me off and started talking down to me because I hadnt waited a month. When i had valid questions, he said "it seems like you just don't want to believe anyone." I saw Dr. Lifferth 2 weeks prior. He used a Goldmann tonometer on my already very fragile eye without numbing drops. It hurt and my eyes have been in non-stop pain and irritation since seeing him. The ophthalmologist lied and told me this cant cause damage. I had called them asking if this was really what he used on me (the print-out says so), and I had a lot of other questions too because what they wrote in my medical print-out was filled with inaccuracies, I wasn't given clear instructions about medication dosing (it was way different in the records than what he told me), and other issues. I was told numerous times the office manager would call me to answer my questions. She never did. I asked the opthomologist too, but he wouldnt answer the question. They called me 4 times on Monday morning and left me 3 voicemails while I was working telling me they wanted me to see their ophthalmologist. Super weird behavior. I had second thoughts about going back but I thought at least I can ask for serum tears and I drove over an hour, had to wait 2 hours, and then saw him. This doctor told me I did not have dry eyes nor SPK anymore and he "thinks" he sees evidence of a corneal erosion (how he even confirmed any of this without fluroscein makes little sense). He told me to buy a humidifier despite my house being at 60-70% humidity. I asked if I should keep using vevye since I'd only been on it 5 days. He said I can try 5 more days if I want, but if it hasn't worked by day 10, it wont. That isn't what the clinical trials, medication leaflet or other doctors say. They are required by law to give me copies of my records with all imaging and the check out lady the first time refused when I asked nicely for my meibography images. This time, they refused again to give me complete records, said they sent them to my PCP so they "don't have to" give them to me. That's not what the law says. They also refused to refer me to another provider, the ophthalmologist said "no, I'm not referring you anywhere, don't call here again" and hung up on me. The slit lamp looked dirty and was covered in dust, as was the doctor's keyboard right next to it. It doesnt seem like they are sanitizing things well. They dont do tests advertised on their website like inflammadry, shirmers, or even a full lipiview scan (they omit LLT and incomplete blinks) & make you sign something saying they dont bill that to insurance. They did not even do a TBUT. Lifferth told me my MGD would just go away eventually, which confused me. He told me to switch from Allegra to zyrtec because it is less drying; the opposite is true. I would never go back here if they were the last place on earth.

I waited for 1.5 hours for a simple follow up visit. If the wait is going to be this long you…read moreshould at least be informed so you can make childcare alternative arrangements for school pick up.