First of all, if I could give zero stars I would. I purchased a brand new Jacuzzi Hot Tub from Ladner's in March 2025. The day it was delivered (June 5, 2025) we noticed that there was debris coming out of the jets and that one jet was not working AT ALL. There was also low pressure coming from all jets, indicating possible obstruction in the unit. The service engineer came out to look at it and told me that the unit was operating properly and left. On June 24 I emailed Ladners and asked for an update to the problem and was informed that they could not get in touch with theie Jacuzzi representative but would get back to me. In July the same engineer came back out, drained the hot tub and determined that the jet was glued internally and that they would have to open the unit, cut out the insulation and try to replace. He stated it should be replaced as he could not fix it and it was damaged on delivery and would speak with management. July 10, still no work from Ladners so I contact Jacuzzi to ask what is going on. Jacuzzi tells me that they were notified but they need more documentation. Ladners tells me they can send the engineer back out in a week or two to take the pictures and get the serial number which was ridiculous, so I take the panel off, take the pictures needed and email all of the info to Ladners. It is now August 15 and Ladners tells me that they have not heard back from Jacuzzi. During the month of July and August I had also reached out to speak with the GM Tevin Ladner to no avail. It is now September 22 and the engineer comes back out because Jacuzzi has told him how to fix the jet and sends him a video on how to do so. Now remember, in July this engineer said he would have to cut out the insulation, but he comes to perform what, cutting out the insulation. He arrives, opens the side panel, and his exact words are "F" it, I can not work on this. Remember he and Ladners knew this in July. The engineer then leaves. So we are in month 4 of owning a huge piece of junk in my backyard that does not work and still not word from Tevin Ladner. On September 23 I receive and email that Tevin Ladner will be taking over the RMA with Jacuzzi to get to some resolution. On September 30 I still have not heard from Tevin, so I email him again asking for a full refund or a like in kind replacement, totally fair right? It is not October 3, and I hear from Ladners salesman that Tevin has turned it over back to him (hmm) apparently Tevin really doesn't care about customers or customer relationships. Now at this time, they believe that they have found their Jacuzzi Sales Rep, not sure how the kept their hot tubs in stock the past 5 months, but I guess it easier to order them. I ask for a refund again or a like in kind replacement, and am told that the unit can be fixed, LOL. This is the best, I then receive another email from Ladners that Jacuzzi will work directly with me, and thank you for your business. They give me no context, no contact information, nothing to go on. I contact the BBB to get them involved. During that process we go back and forth and all I ask for is to either give me a refund or replace the unit. Laders insist through the BBB that it can be fixed so in 3 separate email through the BBB I say fine, come pick it up, take it to your shop and fix it. On October 22, BBB closes the case as Ladners will not come and pick up unit to fix, will not replace and will not refund. They then send me an email telling me my only option if I am not satisfied is to contact the Attorney General's office and submit a complaint about unfair practices, which I do, and hire a lawyer which I do. On October 28 my attorney reaches out to Jacuzzi. He hears back from Jacuzzi the same day stating that I refused service from Ladners and they were told the RMA was closed. My attorney sends Jacuzzi all the emails between Ladners, BBB and myself contradicting what Ladners told them. Two days later, they call him back apologizing stating that their vendors are held to a higher standard and this should never have gone this far. The hot tub should have been replaced in the June/July timeframe. Jacuzzi agrees to send me a new unit immediately. FUNNY, I RECEIVED IT JANUARY 2026, 7 MONTHS AFTER INITIAL PURCHASE. Here is the kicker, I still have to work with Ladners, because they are the only vendor to Jacuzzi in our area. Ladners gets the sale, but THEY WILL NEVER GET ANY MORE BUSINESS FROM ME, AND I HOPE FROM YOU. NO CUSTOMER SERVICE, AND THE GM IS NOT A RESPECTABLE PERSON TO DEAL WITH. THIS COMPANY IS ALL ABOUT PROFITS AND WILL NOT HELP THE CUSTOMERS IN THEIR TIME OF NEED. THE UNIT WAS DAMAGED AT DELIVERY, I DON'T UNDERSTAND WHY IT TOOK 7 MONTHS TO GET RESOLVED. YES 7 MONTHS, IT WAS DELIVERED IN JANUARY OF 2026. read more

Do not buy a Jacuzzi Hot Tub from them! No one works on them and the only guy they have I was not impressed with him. He came out to change the panel along with replacing the pillow cushions on the inside of tub and one of the top caps that controls the jets. He only replaced the panel and said he would do the other stuff when he comes back because he says I need a motor. So I paid the service fee and he didn't do everything I had parts for at that time. He also told me I needed to pull up my deck boards for him to change the motor. Which we didn't. The panel where the motor was is on the part of the tub facing out. Yes. he would have to bend down. I was not going to take my deck apart because he didn't want to bend down. I told Ladner's he didn't seem to know what he was doing. Now they won't work on the hot tub. How petty! They won't come out to service the Hot Tub but they sure didn't mind taking my money when I ordered the motor and then tell me after the fact that they won't service me! DO NOT BUY JACUZZI no one services them and DON"T BUY FROM LADNER'S if they are going to cut off their customers who have spent a pretty penny at their business! read more

1) As long as you do not need customer service, you may be okay. 2) You will pay retail prices (no good customer retention efforts) 3) They add a % more money to bill for fuel charges 4) They add 5% more money to bill for credit card use (especially on American Express) read more

When I bought my house several years ago, I acquired a hot tub as part of the purchase. I knew nothing about maintaining a hot tub. Ladner's staff have been very helpful, teaching me what I need to know about maintaining a hot tub. They always have the chemicals I need in stock, instructed me on how to use them, and the prices seem to be competitive. They have a big pool section, plenty of supplies and parts, but I'm not interested in that side of the business. They also sell and install pools and hot tubs. I don't know anything about that side of the operation as I already had mine. read more

Ladner's Pools - Pool Cleaners Near Me - New Orleans, Louisiana

Insane prices. Had someone come out to fix our pool heater and they charged us $100 just to tell us they couldn't fix it! I understand house-calls are not free but $100 just to say they couldn't fix it? read more

Can't praise the crew at Ladner's enough! We had an "after hours" need for our above ground pool and they came through for us! I know it was an inconvenience for them - but they couldn't have been nicer or more helpful. We have been customers there for years and will continue to be for sure!!! Thank you, thank you!! read more

The tech was timely and I did appreciate that.After the diagnosis...cost $100, I was told that the piece would cost about $620 plus another $100 to install it. I was at work and just wanted it fixed, so I agreed. Maybe five minutes later I called back and told them to stop the order, to which the tech said he couldn't and it was probably already being processed, to which I replied stop the processing. Then I was told it was probably already boxed up. The tech kept giving me every reason he couldn't stop it. So I hung up with him and called the store to stop the order. I spoke to the owner and he said he hadn't done anything with the order and I could cancel it. When he asked why I cancelled it, I told him their prices were a little high and I found the piece online for half the price. Then the owner tried to blame it on shipping costs and that's why the piece was so expensive. I'm sure they've never heard of amazon or all the other companies selling spa parts. At the end of the day I paid $230 for the part and shipping was free on amazon. I watched a YouTube video on how to install the piece and saved on the $100 install also. I will never call this company again for any pool or spa needs. read more

horrible service. Our hot tob in still under warranty. They would not help us at all. They said they couldn't get in touch with jacuzz. We called and 5hey answered on the first ring. They contacted ladners and they didn't answer! ladners sent out a service person that had no idea how to take off the side panel to look at it. Please don't buy any from this company. This has been 2 weeks and hey haven called back yet. read more

Ladners gave me the best price on a Pentair sand filter, prompt installation, and they provide the Pentair warranty work out of their store. The job was done professionally and no evidence of their ever having been there was noticeable. Easy to work with. They don't try to sell you things you don't need or any more than what you asked for. They also work on pool lights, etc requiring knowledge of electrical systems. Trustworthy. I would refer them to anyone without reservation. read more

Best pool supply place in New Orleans area!!! Others have steered me wrong, but never at Ladner's. They have also helped me correct problems as a result of bad advice from other stores (mainly Leslie's - avoid them like the plague). Ladner's is all about service, and they still make money without suggesting radical solutions to minor problems. read more

I have used Ladner's to maintain my pool for 20 years. They have consistently been prompt, identifying practical and cost effective fixes for a very old pool. read more

Big old tired company. (In fact you can get a Ladner's Credit Card and hot sauce I found out while waiting on hold.) Any minor repairs have to be handled by a separate "engineer". Otherwise it's a 15 minute leaf skim for $50. Not impressed at all. The billing department is very friendly, hence 2 stars instead of one. This week all of the "technicians" aka pool guys are off on a company cruise. We weren't even notified that they wouldn't be showing up. Found out when we called to cancel the service. Keep looking.... read more

Bought a Jacuzzi brand hot tub from Ladner's. I am always in favor of buying big ticket items from a known local company. Never heard of or dealt with Ladner's before but they have been in the same business for a while. The salesmen (we talked to several were informative and not high pressure like we saw at the home & garden show. We were replacing a 10 year old Cal spa that gave good service. Although it has only been a couple of days I am pleased with the quality of the Jacuzzi. Durability remains to be seen. It was easy to hook up and we already knew how to maintain the water quality. It was delivered when we were told to expect it. And the delivery guy was amazingly good at handling these big heavy things. I have supervised warehouse workers for 30 years and this guy could take care of business. We were giving the old unit away and he got it out of the backyard. At least so far I would recommend both the Jacuzzi brand and Ladner's as a source read more