Poorly managed/operated, ..... Don't bother going in person to pay your bill. You'll be waiting an…read moreunnecessary amount of time. Maybe they should hire more people and fill up all the windows so that they can take care of people in a more appropriate timeframe.

These people are rude. They fucked up my meter reading and they won't do anything about it so I…read morehave to pay premiums. Literally hate them. Calling out Ava team 7.

This afternoon I spoke with Leonard, who informs me he is not doing any of the work while we are…read morelocked down for the present time. Leonard explained the cost of around $1,000 permit included, and that in my case with my particular water usage I would see an ROI in about 4 years. He advisead me that if I was panning on living in my home long term it is a worthy savings; otherwise if I was planning on leaving to keep my money. It was time on the phone well spent. I will chat with him again after the COVID crisis abates.

Len knows his stuff and is dialed into the community. The experience was excellent and the…read moreinformation Len provided was invaluable and direct. While I am not the perfect candidate for submetering, I have saved money because of the sub meter.

Service here is great. Can be busy at times, but take a number and the go through everyone quite…read morefast Plenty of seating available to wait, a/c works just fine. Staff are well trained and helpful.

1 Star LADWP has…read morebeen one of the most frustrating and damaging parts of my ADU project. My detached ADU received its Certificate of Occupancy, but LADWP has still not activated power because of confusing, inconsistent, and poorly communicated meter-spot instructions. This is not a minor inconvenience. The ADU is complete, but I cannot use it, rent it, advertise it, host anyone, or operate it because LADWP has not provided a clear path to meter installation and activation. LADWP first provided one meter-spot direction. Later, they issued a revised meter spot relocating the ADU meter panel. My licensed general contractor followed LADWP's revised instruction. Then LADWP issued a correction notice requiring a "2-gang panel," even though the primary house already has an existing meter and service, and the only new service needed is for the detached ADU. This requirement makes no sense to us without a clear written explanation. My licensed contractor has asked LADWP to clarify whether a new two-gang meter assembly is actually required or whether the correction notice was unclear or incorrect. Instead of quickly resolving the issue, LADWP has left me stuck after final approval with no power, no clear written correction, no confirmed reinspection date, and no confirmed activation date. The communication has been extremely poor. Different instructions, vague correction wording, and no urgent supervisor-level resolution have caused unnecessary delay and financial harm. As a homeowner, I relied on LADWP's instructions, my licensed contractor, and the inspection process. I should not be punished because LADWP issued confusing or inconsistent requirements. Every day this continues, I suffer real loss-of-use damages. A completed ADU sitting without power because LADWP cannot clearly explain its own meter requirement is unacceptable. LADWP needs serious improvement in accountability, communication, and customer service. Customers should not have to chase multiple departments, elected offices, customer relations, and supervisors just to get a basic written answer about meter installation after final approval.

Outdoor linemen. They treat their employees like they can't…read moretrust them. They monitor them and want them to use cell phone on and off the job. It was such a good company what happened?

There is absolutely no way to call and speak to a live person. Even the live chat just sends you…read moreoff to more websites with no chance of getting help from a live agent. It took me over an hour to finally get in touch with somebody.

Just want to reiterate how impressed I am with Charlie's Sewer. Had a small drip from the pea trap…read moreand Mason came out and fixed everything up perfectly! Great company!

Charlie's Sewer was amazing from beginning to end! Joshua (Rockstar #1) came out to take a look and…read moreto help me figure out what I needed to fix. He was knowledgeable, honest, and helpful! He let me know about what had to be fixed immediately and what could wait. I totally trusted him. Because I was under a time crunch, he told me they would do their best to get it fixed as quickly as possible and they did! Mike (Rockstar #2) and Bryan ( Rockstar #3) came out the very next day and fixed everything. Both of them were friendly, hard-working and professional! Simply the best! Thank you! Thank you!

First technician they sent out was horrible. I stayed home from work to be there if he needed me. I…read morewas with him for 3 hours and instead of giving the paperwork and explaining why my gas was not being turned on he just disappeared; not even handing the paperwork to me. The only reason I'm not giving it a one star is because I explained my situation to the company and they sent someone out much nicer and more professional. Please work on your customer service.

I'd give less if I could because their customer service is the worst of possibly any service I've…read moreencountered. here's the highlights: 1. 7am-8pm service time - ridiculous. 2. The service rep will "attempt" to call to let you know they're here to work on the service - ridiculous. 3. They came to my house and turned on the burners, but didn't turn on the hot water or the furnace, even though they indicated that they had. So I had to schedule additional time to get service.

Since I've been back on this side of town, I've reverted back to paying my bi-monthly bill in…read moreperson. Even better, sometimes I can walk here so I don't have to worry about feeding a meter. For a while, it was appointment only at this particular office which was frustrating since I just started coming back here again during this time, and was not aware (I wouldn't have been on any email list regarding this either). This went on for a few months then finally I was told next time in person that they were back open as normal. Now you take a ticket (deli-style) but the wait isn't usually long at all. Plenty of seating, security in the corner, all good. Employees at the window have been nothing but friendly; I almost look forward to coming here since I've never had bad service. Once again, I will say I am just paying a bill, not trying to get service turned on or any other issue. Thanks LADWP Hollywood office!

Very consistent at being deliberately unhelpful and as slow to respond as possible. A clear lack of…read moreinterest in doing right by their customers who have no other alternatives.

Although the employees at this location (when it was open, now they are closed due to COVID) were…read morenice, courteous and professional, I will not give DWP 5 stars. Since this office is a part of DWP - 3 stars is the top that I will give. DWP company is not the best, and they tend to overcharge, so please pay attention to your statements, every single time. Now, it is convenient to pay here if you need to do so in person. They have a little box for payments drop offs and do provide envelopes. You can securely put your form of payment in the provided envelope, just don't forget to write down your account number, drop it in that box and go on with your day. Once again, they are still closed due to COVID, so the next review will be an update when they will open.

We had a power outage that was reported by like 900 residents in the SFV. I live in Granada Hills…read moreand we called to find out if it was just us, because we had power come back on, but our fans and refrigerator were running low. They have fixed the problem before the evening ended and I couldn't be more happy! Thank you LADWP for helping us and others respond and restore so quickly during these trying times.

First of all, I am a disabled veteran and it took me a while to get to the window. I also have a…read moregas leak at my stove, so I went on the other side to get that taken care of before I went on the other side. The screen said 1006 which was my number, and even though someone went in front of me, they still denied me. They said that I had to go all the way in line again, even though my bladder was about to burst, I'm taking care of my dying grandfather, and my two children. I literally had no time for this. I have been trying over a month to be able to qualify for the financial assistance and they denied me again. I told them immediately that I would report this. They are the worst service that I've ever seen in my life. Don't go to this place. So Cal gas is all right, but LADWP needs to be fired. Worst value, worst service, worst people If I could get it at zero stars I would. God bless you all, you will need it.

It's really nice to be in a city that has a local community run utility. Unlike the gas company or…read moreEdison, they are responsive and helpful and make any repairs that are required in a timely fashion. It's been great to be able to call a number and speak with someone not a call center rep. Who would have thought it would be that hard to find an experience these day that simply is a local business feel. It reminds you why? I'm happy to be in Pasadena as a resident.

These guys are ridiculous. They act like a monopoly and take advantage of their customers. I missed…read morea cycle of payment that closed on 6/15 and in less than 6 weeks, they sent the bill to collection and start tacking on fees. Really unscrupulous behavior if you ask me.