I was originally planning to leave a 3-star review, but the way the company handled my concerns…read moreafter the service has unfortunately made this a 1-star experience. The booking process was quick and communication leading up to the appointment was prompt, which I appreciated. However, I was shocked when only one cleaner arrived to deep clean my 1,500 sq ft home. Every other cleaning service I've used has sent at least two people for a deep clean. Despite a 10:15 AM arrival, she was still not done by the hard 4:30 PM cutoff time I clearly communicated in advance. In fact, two rooms hadn't even been started by then, and I was late picking someone up from the airport as a result. Throughout the day, I had to keep asking her to go back and re-clean areas she said were already done. Even then, she seemed surprised when I pointed out very basic things that hadn't been addressed. There was still dirt on the counters, dust and fur under beds that I specifically mentioned needed attention, and the floors were not properly mopped. The trash wasn't taken out, and I was told that making the beds "wasn't included"--something I've never encountered with any cleaning service, let alone for a deep clean. One of the most frustrating parts was discovering permanent chemical streaks on my toilet lid and built-in child seat, which are now stained yellow. It's clear a product was sprayed and the child seat wasn't folded down and wiped, so the cleaner just dripped and dried into the material. That's not just poor service--that's damage to my property. I stayed home all day for this service and ended up having to re-clean multiple areas myself before guests arrived. When I reached out to the owner, I clearly explained the issues and even provided photos. I also explained that having the cleaner return wasn't an option because I had houseguests and needed everything done properly the first time. I only asked for a partial refund--not a full one--given the incomplete service and additional work I had to do myself. Rather than meet me halfway, communication stopped. There was no apology, no ownership, and no meaningful attempt to resolve the situation beyond offering to send the same cleaner back. That simply wasn't a feasible solution given the timing and circumstances. What started as a disappointing service turned into a frustrating, time-wasting, and now property-damaging experience. The lack of accountability and poor customer service is incredibly telling. I would not recommend this company under any circumstances.

Great response and customer service. The cleanings have been superb. My house very clean after…read moreservice

Amazing service! They have great people who are very efficient and professional. Will use them…read moreagain!

I booked for a move out cleaning of a 2 bed townhouse. Prices were competitive with other quotes…read more Very quick communication and upfront about all of their services. The two people they sent were great and worked hard!

We booked Phoenix Home Cleaning for a deep clean after doing a ton of work on our rental property,…read moreand wow--they exceeded our expectations. The place was dusty, messy, and in need of serious attention after renovations, but their team came in and completely transformed it. They were prompt, professional, and incredibly thorough. Every corner sparkled, baseboards looked brand new, and all that post-remodel grime was gone. It honestly felt like walking into a brand-new home. If you need a deep clean that actually feels deep, with an easy to understand price, look no further. Phoenix Home Cleaning did a tremendous job and we'll definitely be using them again!

Very happy with the service and product! Polite. Quick. Thorough. Clean!…read more I hired PHC for a move-in 3 days prior to obtaining my keys. Jesse met me at my new place for a cleaning. He did a move-in clean of my 500 sq ft studio in under 2 hours. I will be scheduling again!

I was able to get an appointment when I needed it short notice. The team did a fabulous job for a…read morereasonable price. Highly recommend!

BEWARE! I used Perfectionist Cleaning for window cleaning in April 2023 and had a great experience,…read morewhich is why I hired them again in April 2026. Unfortunately, this second experience was completely different. I was told they would arrive between 9:00am-10:00am, but after multiple calls throughout the day, they didn't show up until 3:00pm. The crew that arrived did not speak English, rushed through the job, and the quality of the cleaning was poor. I had to go back and clean numerous streaks myself, and there was still bird droppings left on several windows afterward. The worst part, however, was the damage they caused to four of my window screens. One worker even knocked on my door to ask my husband to help bend a damaged screen back into shape and force it back into the window frame. (You can clearly see their cleaning supplies in the background of the attached photo of window #1.) The screens are now bent and damaged to the point that several windows can no longer be properly opened because the gaps are so large that bugs and debris can get inside. One window will not open at all because the damaged screen is obstructing it. After multiple attempts to resolve the issue and request reimbursement, Perfectionist Cleaning claimed the screens were already damaged before they arrived. That makes absolutely no sense considering we could open all of our windows before the cleaning, and now we cannot. My husband also sent photos of the damage, and they responded by claiming the photos were of "different windows." We are honest Christian people who simply wanted our windows cleaned and instead ended up with damaged property and a company refusing to take responsibility. With a baby on the way, we cannot afford the unexpected cost to replace multiple window screens ourselves. After reading other recent reviews, it appears this may be becoming a pattern for this company -- damage customers' property and refuse to fix it. DO NOT USE THIS COMPANY!

This is an update to a previous review of two stars. After complaining to Laura about the…read moreincomplete cleaning of my house, she came over and redid everything to my satisfaction. She told me she would talk to the couple who originally cleaned my house and let them know what they missed. I am more than satisfied and Laura will come back for the next cleaning herself ensuring the job is done right the first time.

My house is glowing! And doesn't smell like bleach! Laura and her team did such a fantastic job…read morecleaning my entire house, treated everything with kindness, very professional and all were so friendly. I literally don't want to touch anything it's so clean. Highly recommend...but don't take my time slot for our next cleaning!

Highly recommend for a high end shine at a great value. I hired WHB for a move in cleaning, and…read moreeven though the apartment was mostly clean, Alice made my space really shine. Alice was extremely professional, understanding of my chaos (I was overly ambitious about being unpacked) and based on her investment, I decided to hire her for regular services.

I've been getting my two bedroom apartment cleaned for a couple months now from WHB cleaning and…read morespecifically with Elena. It's super easy to book with them & their pricing is very fair imo. Elena always does a great job and leaves the place smelling & looking great. She's friendly & easily follows any special directions we have. The service includes cleaning of the floors, countertops, bathrooms, dusting and organizing. I also like to add on washing of our bedding as well. Overall I'm always very pleased & love having less stress on me.

Yulia was amazing!! Very thorough and stayed until everything was complete. She was very…read morerespectful and listened to our direction. I will be using her in the future! Thank you, Yulia! One person was not enough for this job. The workload required at least two people, which made the process inefficient and overly long. It was also concerning that she worked 8 hours straight without breaks. Better staffing is needed for jobs of this size.

Worked with them for 3 days. Advised I have tenants who have moved out and need move out clean…read more After walk thru, I advised it's very bad. They need a crew. The entire time I was assured no issues. Single cleaning person showed up and said she can't do it alone: was told it was an easy job. (Lie) Do not book if you need honestly integrity and a job done on a timeline. Let's be clear! I shared with owner via text all required work. It was never shared with her single cleaning person!

I scheduled a cleaning appointment for my rental property, confirmed the date/time, agreed on the…read morefee, and even sent the address the day before so there would be no surprises about the location. The property is almost an hour away for me, and I drove there specifically to unlock the home and meet the cleaner at the scheduled appointment time. Right when the appointment was supposed to begin, I received a message saying she could not make it because the drive was "too far." This was disappointing because the address had already been provided in advance, and travel distance should have been considered before confirming the booking. I normally understand when emergencies happen, but after reading another review describing the exact same issue -- a last-minute cancellation because the location was too far -- this seems more like a pattern than a one-time situation. Professional communication and reliability are extremely important, especially when clients are arranging schedules and driving long distances. Unfortunately, this experience was a major inconvenience and wasted a significant amount of my time and money. This pushes back my rental turnover time. To your response: You knew the area our home was located days in advance, and the exact location the day before. Yet you waited until the time of our appointment to cancel because it was inconvenient for you. (Not because of an emergency, which would be understanding) We took time off of work to drive an hour to open our rental for you. Thank you very much for wasting our time.

I love love love this business - family run and great service every time. Christina is so sweet &…read moretrustworthy. She comes & cleans everytime I need her at a reasonable price. She will always have business with me!