I purchased a Cadillac CT5-V and opted for the ceramic coating service, which I was excited about. Unfortunately, the coating was applied incorrectly, leaving unsightly streaks that resemble zebra stripes. A certified detailing shop confirmed the improper application. I contacted both the salesperson and the Service Manager, providing emails, mailed documentation, and photos--but I never received a solution. ‼ I want to warn others to be cautious when opting for extra services like this. The lack of customer service and accountability was disappointing, and this issue should have been properly addressed. ‼ Thomas Montgomery from LaFontaine publicly replied to my Google Maps review, asking me to contact him. However, despite being fully aware of my case, this was nothing more than an attempt to appear attentive without offering a real solution. Here are more pictures of my car--still looking like a zebra. read more

LaFontaine Cadillac - Car Dealers Near Me - Highland, Michigan

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I called when my lease was getting close to the end and I was ready to get my new Cadillac CT5. I had pretty specific details of what I wanted. They didn't have the car there but Beth Hunt went above and beyond and found me the car of my dreams! To go a step further Beth understood that I was extremely busy at work but was really excited to have my new car so she arranged for paperwork to be done electronic and then personally delivered my new car to my office and picked up my trade. She even arranged for my windows to be tinted before she brought it so that I didn't have to deal with that later! If you are looking for a new car, give Beth Hunt a call! She was amazing to work with and I look forward to working with her in the future! read more

Horrible post-purchase communication with Anthony Sands. Seemed too easy buying, but found out why when the truck arrived. The truck wasn't detailed as promised, dog hair, coffee stains, salty road residue still in the fenders and hardly any of the major scratches (through the paint) were disclosed. This would have been a key factor in comparing some of the other trucks I was considering purchasing. Some were attempted to be repaired unprofessionally and made it even worse. The cost to fix these will put this truck hundreds, if not a thousand or more than some of the trucks half the distance from me. Anthony sold me a "ceramic coat." Tried charging $1200 for it, I caved at half to just get the deal done. When I got it, it didn't even feel like it was waxed, let alone coated. When I had the car detailed to how I thought it should have arrived by a professional, he said the truck was never ceramic coated. Worst part is the truck had wheel locks on it, but no lock key. When I tried to get ahold of Anthony he said he tried calling back a couple times. Nothing in my voicemail or missed calls. (This wouldn't be the first time). The kicker is, we had been texting and emailing as well, if he wanted to get ahold of me he could have used multiple approaches, he simply didn't want to. I tried calling both used car managers after he never called me back as promised to rectify the lock issue. I guessed at their email because they weren't calling back from the voicemails I left. I opened up chats on the website and asked for them to call me, nothing. I even called the dealership again, they said they had seen one manager in that day and would hand deliver them a message, nothing. So then I reluctantly emailed (pretty much the only form of communication I knew Anthony would answer) the receipt from drilling out the wheel locks. It's been over two weeks and I haven't seen a penny. There probably aren't a lot of clients that can just float them a $400 loan. Everything on their website says they treat you like family. This experience (my fourth) of buying a car sight unseen hasnt been that great and makes me second guess doing it again. Edit: So after Anthony tried to essentially blackmail me into changing my review in order to get reimbursed, Eric Smith, one of the managers, called me today and was able to get approval for a check for the lugs I bought and detailing I had to get done. He gets it, was very professional and made it all happen within about an hour after hearing about the situation. I can see why he is a manager and takes care of his customers. read more

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Purchase my 2021 Arcadia from La Fontaine had white paint under the clear coat before I took delivery made an appointment to have the tailgate repainted when I showed up they didn't have a loaner car and asked me why I had a second heart to drive. Firmware has been upgraded 10 times in the radio navigation cuts out all the time Android auto doesn't work and now FM doesn't work what a piece of junk read more

LaFontaine Cadillac - Firmware update 10 times never replaced - Car Dealers Near Me - Highland, Michigan

They found the color of the car I wanted and their customer service was great. I got the car I want at the price I wanted to pay.

Never buy a car from this dealership. Worked with new sales associate Beth in the transaction for our 2025 Escalade. Not only did she ghost our communication with us once the deal was done.. she also had someone deliver the car without showing us how to operate the vehicle. You would expect luxury customer service with the price tag of $135,000 instead we experienced hands down the worst customer service. Whats even worse is the manager tried to justify how she interacted with us. Never buy a car from this new sales associate Beth or this dealership. We most certainly won't again. read more

Bought a BRAND NEW Cadillac CT4-V Blackwing from this place. 24 hours after purchase, the car is making noises. Less than a week of having it and it's already scheduled for service. The car has now been in the service department for OVER 3 MONTHS. 3 engine swaps later, I get my car back and it says to check engine oil levels. This place sold me a lemon and hasn't offered to fix the issue to this day. Stay far away from this dealership. I flew to Michigan to buy the vehicle the day after inquiring about it, bought the car and brought it back to Texas where I lived the same day of purchase. The very next day, the engine is making noises. I dropped it off at a Cadillac dealership in Houston to get it checked out less than 1 week after having the vehicle and was told the car would need a new engine. I find it mind-blowing that the dealership is still trying to insinuate that engine defects 24 hours after purchasing a brand new car is somehow the consumer's fault rather than displaying a shred of integrity and admitting that the car I was sold is a LEMON, especially in a market where consumers are already being bled dry by these dealerships. The dealership has also refused to provide temporary tags claiming that the car has not had an inspection and title/registration done yet. I had the car 5 days (2 of those days falling on a weekend) before dropping it off to the service department. For some reason, the dealership is having a hard time comprehending that you cannot title/register a vehicle without getting an inspection done. And it's a little hard to get an inspection completed when THE CAR IS MISSING AN ENGINE. On top of that, the dealership has refused to provide an additional temporary tags since the original temp tags expired 2 months ago while the car sat in the service department for over 3 months. But again, I'm receiving the same sentiment that I received when I informed them the car was having engine issues...NOT OUR PROBLEM." That's the kind of customer service you'll be dealing with with this dealership. GM personally contacted me AND my attorney about getting the vehicle fixed and confirming that they've sent out new engines to the Houston dealership, and yet La Fontaine claims to have no knowledge of this. A simple phone call to the Houston dealership would have confirmed what the situation was, but turns out even that was too much work for them to handle. Yet again, more unprofessionalism and sloppiness from this dealership. I've attached a picture of correspondence from GM for reference just in case they want to keep sticking by the claim that the car has "never been to a Cadillac dealership for any repairs." I cannot reiterate this enough: stay away from this dealership. This has been the worst experience I've ever had BY FAR and they have been absolutely useless in helping me resolve this issue. read more

LaFontaine Cadillac - Here's the correspondence from GM confirming that the dealership has ordered a new engine - Car Dealers Near Me - Highland, Michigan

I hate Lafontaine in Highland now. After searching all over for a car to meet my specific needs, I finally found one at Highland Lafontaine, or so I thought. I had to buy all new tires for the car before I could even use it. That should've been the first red flag, but I was stubborn because I really wanted this car to workout. Not even a month into ownership I had to return the car to the dealer for repairs to the heating system and the suspension. Lafontaine's repair shop diagnosed the issues and ended up holding onto my car for just under a month (way longer than I expected). Also while in possession of my vehicle the service shop employees left marijuana paraphernalia in my center counsel. They never made amends for it either. They just brushed it under the rug. As a courtesy the dealer provided me with a free loaner. Except their private rental company is ran by mob bosses who call you and threaten you if you don't pay quick enough. When I finally got my vehicle back the service department told me they ended up repairing something completely different than what they originally told me and that it should've fixed the issue. They didn't touch my suspension. About a week after the repair I had to bring the car in again for a check engine light. I asked about the paraphernalia left in my car and was met with skepticism as though I made the whole thing up. Now I finally took the vehicle to 2 other places to get a second and third opinion and lo and behold my car needs a new cam shaft assembly. A repair upwards of $1000. I've spoken to a lawyer and I qualify for the Michigan lemon law act since the car has spent more than 30 days out of use due to service, has had multiple repairs and is still under manufacture warranty. I wish Lafontaine would have made me whole the many, many opportunities I gave them, but they chose not to. read more

Where to begin??? I leased my vehicle out of this dealer. I try to be loyal and will service my car here...until now! I made an appointment for today at 12:45pm over a week ago. The service department is undergoing construction, which is fine. However, the signage of where it moved too was more complicated than it should be. Once i figured it out, a gentleman took me to where it was. I stood there for a few minutes, several employees come by and I don't one greeting, which was unprofessional. One man eventually came over and took me back to get checked in. He was persistent to tell me all these things I was due for which was over $600! I came in for an oil change and tire rotation. After being kinda pushy, we agreed to what I simply came in for. He then asked if I was staying as it would be a TWO hour wait!!!! Why did I make an appointment for that kind of wait? I said I'd just leave, he asked someone who said maybe it would be done in hour. That was unacceptable! I left. I drove 25 minutes each way to not get anything done??? How annoying. I will never recommend this place to anyone and will be sure to not buy from them, nor should you! read more

I have been coming here even though it is not the closest. I have minor service and recalls done here. Service staff is awesome and waiting area is on another level. I come because of the atmosphere and the standard amenities in cluding a Cafe, boutique shop, great seating options and free wi-fi. Once had a conference call and they made an office available for me to be private. Private and open seating near the cafe or TVs make it comfortable to be in the area. There is a family friendly area for kids. I am watching a family play a video game - a Dad and his 3 kids smiling and having fun. read more

LaFontaine Cadillac - Waiting area. Cool to watch a dad and his kids playing video game. Families ! - Car Dealers Near Me - Highland, Michigan

If you want to have a seamless car buying experience than you need to visit La Fontaine in Highland. I recommend seeing Tonia Kelley she is the "Cream of the crop". She always goes way out of her way to make sure you're taken care of properly and answers any questions that arise. She makes buying a car less stressful and you'll get an awesome deal which takes away all those anxieties. Thank you Tonia and thank you La Fontaine for another awesome experience!! read more

I just purchased my 2019 Cadillac, Sadly, my sales representative sold me the car without giving me the knowledge, that there was only one key for my $30,000 vehicle. We agreed that I would purchase the vehicle and pick it up the next day. Once I arrived to pick up my vehicle, I questioned about the 2nd Key. I was informed that it only had 1 key and that I would need to purchase another key at full Price of $300. This is unacceptable, the price of this vehicle I should've have 2 keys. Once I took procession, I was informed that the Cadillac had been Fully detailed. However, trunk still had dirt inside of it. Also, I wasn't given a Tank of gas. This sales person didn't explain anything to me regarding the car, I traded in a older vehicle that didn't have a lot of the bells and whistles on it, however she didn't explain anything in setting up Bluetooth (didn't explain how to use it or nothing), wireless charging, radio, or to start the car with the push button start. She really needs to learn how to service the customer and not just sell a vehicle. This experience with this dealership is subpar. read more

Contacted Aaron who works in sales about picking up a 2018 1le camaro, living in Texas I didn't know weather or not the trip would really be worth it or not but after further talking to their team and receiving pictures and agreeing on a price Everything was going very well. A day or so had passed and I had already booked the flight up there and was greeted by one of their drivers who spoke very highly of laFontaine, got over to pick up the car and was in and out within 20 minutes. Overall great experience and definitely recommend them for your car needs. read more

LaFontaine Cadillac - 2018 camaro 1le - Car Dealers Near Me - Highland, Michigan

So far every time I've been back with my car it's been very easy to get in not long for a rental very clean and neat. The young lady at the counter for a loaner Was amazing knowledgeable friendly wicked smart. Enjoyed listening to her talk and tell me about the contract for a loner which nobody has ever told me any of the stuff she did great info super cool. read more

I went to buy a new truck and trade mine in. They took my truck for test drive to determine how much it was worth for the trade in. They came back and said that the service engine soon light was on (which is was not nor has ever been on) and that the car would jump when accelerating. That was not true either so they said they could only offer me $8k for my truck. I took it to Al Serra and they told me that Bob of those things were true and gave me $15k for my truck. They are untrustworthy and unethical in their practices. I would not recommend a LaFontaine dealership especially this one to buy or sell a car with. read more

BUYER BEWARE: When they list a used vehicle as certified pre-owned, they still charge the buyer $495 to certify it, in addition to the listed, "certified" price! Shady, unethical and completely unacceptable. When questioned, the response was, "that's how we have always done it here." I have purchased certified Audi's, Ford's and even a GMC from another dealer and have never been charged an extra fee to certify a vehicle that was listed as certified. read more

They sold my daughter a car that had issues. Took over a month to get the issue fixed (after being reported to the BBB). Awful experience with LaFontain and would never recommend anyone purchase from them. read more

Update we bought the used car on June 26th with a warranty suggested, but misrepresented by their Finance guy who is no longer with them. So we cancelled the warranty because it wasn't covering anything on the car. Cancelled on the 26th of June still waiting 2 months later for the refund. Come to find out they lost the paperwork but never got back to me even though I've called them for 3 weeks straight, so now, I have to sign new paperwork to hopefully get this transaction going. We've leased one vehicle, bought a new vehicle and bought a used vehicle. We won't be back after this I don't suggest anybody else use them either. Including our friend that was going to buy a Tahoe off of them recently they're going to look elsewhere. Nice place, really liked it until I ran into this issue. read more

LaFontaine Cadillac - 2009 G6. - Car Dealers Near Me - Highland, Michigan

8 months ago I took my truck to LaFontaine. It had front end damage. They quoted me 13k and said it was a big job but no reason it wouldn't be done in February or by March. They wanted all the parts expenses up front, which being a buisness owner I do the same and i thought it was fair so 10000$ was given in December. We'll here we are almost July, the amount nearly doubled. One issue after another, delay after delay, parts that I paid for in December weren't ordered till the day they were gonna put them on only to be on backorder, waiting weeks to fit and finish one bumper sensor? Then taking 4 days to install the grill and get an alignment. And their driving it back and forth out of alignment on brand new $2800 tires? I burned up my spare truck running it everyday for 8 months doing the work this 90k truck is supposed to be doing. And most recently lost multiple jobs and customers due to thinking truck would be done and then new excuse? I have been told at least 8 times my truck will be done this day or this week only to be let down. Now we're thinking Monday after I expected it today. I guess they Still couldn't get alignment done in a 8 hour day? I received a call from a manager he said I'd hear back from him that day never did. Thomas Montgomery. Finally went to pick up truck they were insistent on cashiers check and I had to pay before I could see or test vehicle. Drove home and ac went out. Took it back it needed new seals, should have had new ones during repair? Also they left new tow hooks in cab and installed damaged ones on truck. Spoke to manager about it he said they would correct it. 2 days later I get truck again this time I didn't make it out of the parking lot as the boost tube blew off and truck broke down in lot. They scrambled techs and fixed in lot before sending me off. Found damage from them on truck dings scratches, the truck is still showing 3 service messages and making sounds when driving. It still isn't right. I spoke to manager Tony tinnin and he agreed the job they sold me was sup par and unacceptable. He said he would be refunding me about 8,000$ the next week. Never did had to call and leave messages only to be told upper management wouldn't allow that much. Now we're at 3995$ and that was last week and when the day came to get check Tony won't answer text, cell calls, office messages. I even stopped in to find he took Friday off, even though he promised to resolve this this week. It's been 4 weeks since truck was done and I can't drive it and I'm afraid to let them touch it again. They will tell lies to appease the moment knowing the will never produce results. No integrity here, typical scam dealer with a shiny facade. Take your cars somewhere else for body work or repairs. I went here because I thought it was the best, I feel fooled. 13k estimate cost me 20+k and another 10k in lost work and wore out a truck ment to be a backup. Now I'm out another 15k to replace it aswell. I'm sharing this with anyone who will listen as a warning. read more

I was looking to purchase a CT6 from La Fontaine. I live in California and wanted to purchase vehicle and have it transported. The first quote I received had "extra accessories" charges totaling $4000 that were not included in the price advertised. Vehicle was advertised as available and certified. Now that I have agreed to a price they couldn't locate keys/vehicle. After speaking with staff the car is not available because it's in some La Fontaine program and will be available within a month?? I was pre-approved for a loan already with my bank but I do not want to wait a month. Why have it listed if not available? Very disappointed and a waste of my time. This would have been the 6th Cadillac that I would've purchased. read more

So I purchased at newer 2018 buick enclave avenir in feb 2023. It was certified preowned. I loved the car. had 18k miles on it. I drove it off the lot and drove it for approx 2k miles all highway. BTW, paid cash for it. about a month later noticed small vibration in car between 20-30 mph. Took it back to the dealership and they kept the car for inspection. I have the video from the mechanic showing 2 bad front axles and a bad seal. In addition, the inside of both tires showed rounding. Meaning tires were poorly aligned. How could this happen after 2k miles? Answer: IT COULDNT! Better yet how could it happen after 18k miles and the certification missed this obvious issue? They told me that the car being certified would be fully covered for all repairs. (good to know since that is why I bought it) They had the car for over 6 to 8 weeks because they could not get another front axle part. I asked the service person and my salesman how could this car even pass the certification process? They wouldnt or couldnt give me answer. I tried numerous times calling and leaving a message with Service Manager and General Manager of Sales. No response back. I have a brother in law who has been a mechanic for over 40 years working for a car dealership. His words were, "they mostly knew the car had issues and that when they knew they couldnt get the parts they waited for someone to purchase the car (me) and figured if and when the car needed repairs the parts would be available and the car would be fixed and everyone would be happy." I was not, as I was driving one of their loaner cars and I use the car a lot for driving as I am a salesman. I wanted my Buick Enclave Avenir THAT I PAID CASH FOR! I decided to sell my car back to the dealership at a LOSS ( I had to put it up for auction).... Why because the car NEEDED REPAIRS. WHAT? OF COURSE THE CAR NEEDED REPAIRS...THEY SOLD ME A CAR THAT NEEDED REPAIRS. I bought another used car FOR CASH a Buick Preferred 2 Envision with the money I received from the auction sale and I paid an additional sum of CASH. The entire time I was going through this process I felt as though I was being used and abused. Now I will admit that I got a car but not the one I wanted. I paid money out of pocket for the car and the entire process was very disheartening. Not one person from UPPER MANAGEMENT CAME TO DISCUSS THE SITUATION. I am in sales and I would never treat my client that way. NEVER. Go above and beyond. I am sure if Mr Lafontaine knew of the situation he wouldnt be happy. They have lost a customer for life. And potential other customers. If you noticed I kept the names of the people I was dealing with out of story because this is on the dealership and upper management to reach out to customers who have had a bad experience. read more

Quoted me $24,000+ for my vehicle then when I got there offered $21,000. Agent then said the person who did the quote said they are only offering the previous offer, not true. I have an email confirmation. Still wanted to run my credit. I declined 4 times because I was not impressed with the numbers prior to interest. Waste of time, every, and gas Focus on your customers and not lying, you'll get more sales. read more

Worst customer service I've ever experienced. Dropped my truck off on Saturday at 9am for a tune up and to check some electrical issues. After waiting the entire day to hear back from the dealership I decided to call at 3pm. Come to find out the service department closed at 2pm and doesn't open again until 7am Monday morning. Today (Monday) I called the dealership and no answer (feel free to try it yourself. Good luck getting ahold of someone). I continued to call throughout the day, 9 times total and left 3 voicemails. 2 voicemails to the General Manager Paul and 1 voicemail for the Service Associate Veronica. Still nothing. I've been without a vehicle for 3 days now and have not been able to speak to a single person and have not received a single update on the status of my vehicle. My last attempt was to speak to the receptionist asking to speak to someone regarding my vehicle. She placed me on hold for a few minutes and when she returned she apologized that she couldn't get a hold of anybody in the service department. Shocker. I'll be heading up to the lafontaine in person to get my truck this afternoon. Maybe I can speak to someone in person. Extremely frustrated. read more

Drove an hour to look at a GMC truck, when I arrived and they had taken the rims and tires off that were advertised on the truck and told me they "leaked" when obviously they just swapped them off and put rusty chevy rims and bald tires on it and still wanted me to pay full price for the truck then tried telling me I can buy new tires and rims for an additional fee. Very annoying. read more

LaFontaine Cadillac - Car Dealers Near Me - Highland, Michigan

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Leasing a brand new 2021 CT4 and it pulls to the right!!! According to Steve the head of the service department? Lol CT4 are bulit that way and they refuse to fix my car!!! So I get GMC/Cadillac involved and thry tell LaFontaine/Steve to fix car! LAFONTAINE/Steve keep my car 2 weeks! And when GMC is about to send an engineer to dealership! Steve calls me and says LaFontaine is refusing to fix my car and I can no longer take my car there fro repairs!!! And yes I bought the car there!!! LaFontaine customer service hotline says I need to talk to Steve if I have any further questions!!! What a joke!!! I will never buy another car from them ,let alone GMC!!!! read more

I was a patron at their old location near 59 and duck lake and followed them to their main location after it closed. After that it went downhill. pros: great cafe inside to wait at, i love that they give you a free drink. great loyalty program, after 4 oil changes the 5th is free. cons: EVERY TIME they leave my maintenance light on. Even when i ask in the beginning to make sure they shut it off. They no longer give me a report card like they did at the old location. This location just seems much lazier. read more

So, I purchased a vehicle a little over two weeks ago from this dealership. I put a substantial amount of cash down and the accounting department wasted my time by having me sign the paperwork and calling me a few days later to tell me that I had to resign paperwork because I had too much equity into it to purchase the GAP insurance. So, another trip up there to resign papers! (How long have you been doing this? You'd think one would already know how much one could put down before the bank no longer allows you to purchase GAP) nonetheless, they didn't know. Yesterday, I was out driving in 90 degree weather picking up my dogs from the groomers. My Jeep decided to have zero power and ever light turn on from the dash just as I pulled out onto a 4 lane highway (Grand River in Brighton!) after almost getting rear ended, I was able to turn into the next driveway which was down hill and stop. I called the service department here at this location and they told me I'd have to take it to Fenton because they didn't have the machinery to fix it. I then called Jason who is the used car salesman and asked him how I should get it there. Shouldn't I be under a warranty?? I haven't even made my first car payment!!!! He was EXTREMELY RUDE! When I asked if it should be towed there do more damage wasn't done, he Told me it's my car, basically be an adult and figure it out!! Wow! I'm happy that they care about their customer's safety and we'll bring once they take on a sale! Ok so I hung up on him and was transferred to another manager.... Andrew. He seemed pretty nice. Got me over to Brent in service @ their Fenton location. Brent wasn't really great with his customer service skills. He told me that they didn't have any rental cars! This is not my problem!!! Enterprise is across the street!!!!! . Once I got to Fenton, Brent did apologize for his behavior which was very nice. As of now, I have a rental and the Jeep is currently in the shop being fixed! I will keep this posted. This is the second vehicle that we've purchased and have had nothing but problems with! I'm praying they can fix everything and make it right! Not off to a good start at all! If someone from Lafontaine would like to contact me to make this right and keep up on it for me, that would be very much appreciated!!! read more

LaFontaine Cadillac - Car Dealers Near Me - Highland, Michigan

I had a wonderful salesman, Handsome Glover, who patiently worked with me to select the right vehicle - Cadillac XT5 Sport. This young man delivered the vehicle to our home and helped me with setting up everything from the garage door opener to OnStar. He's also been very responsive in answering my follow up questions - loving my new vehicle and very pleased with the service at LaFontaine Cadillac! read more

They say the family deal. Well if your family screws you over then yes. I bought a certificate vehicle from these assholes and after having it for less than 1 day I realized I got scammed. I contacted many people there including Kim Seets who just doesn't return calls or emails, the general Manager Robert Simmions and several other people. This is the worst dealer in America people. They will lie cheat and steal just to get a deal. Stay away. If there deal looks too good to be true it is. Updated 12/21/18. Even though the dealership commented on my post they refuse to return my calls and emails. Talk is cheap. They can easily make it right but enjoy sticking it to their customers. read more

First of all.. John Lusk and his scum bag boss. this is for you guys.. you should both be fired. Avoid at all costs.. I called this morning at 9:01 a.m... one minute after the dealership opened. I called in regards to a vehicle i saw online and drove over a half hour after work to see it ... after setting an appointment with john to see it at a specific time.. 6:30 pm! I show up and he is busy with people, thats fine.. i get it.. but after driving a different vehicle .. without john, and coming back after well over an hour after our " appt" we are given the run around saying the vehicle we came to see was taken to another dealership location which he will not tell us where it is, because he wants the sale and commission.. regardless of wasting over two hours of my time... we finally get his boss to tell us where the hell the vehicle was and drove there to finally see it and not get screwed around with.. This is the worst experience I have ever encountered with slimebag sales people and slimebag management. The ann arbor location for the record was awesome and did whatever needed to rectify the horrible name that the highland location gave the dealership as a whole. Avoid this dealership and the terrible used sales guys as a whole.. if you see a vehicle here that you are interested in.. call ann arbor and have them get you the vehicle.. read more

I leased a vehicle from the Highland Location. I worked with De'Anna Bloom. It's too bad that after my survey was turned in she could've cared less about me or issues I had with my 30 day old vehicle. I like the 'extras' that are available to customers ( coffee, boutique shopping and nail salon). They gave me the best price on my trade in. I LOVE my Buick but not loving the service I received at my family deal-er :P read more

Overall this is a great dealership and they are willing to go to work for you. I just got a new, beautiful truck lease from this dealer and they got me out of my current lease 7 payments early! It took about a week and a half to finalize this deal and actually get into the new vehicle which was a little frustrating but I also understood since they had to trade for it plus change tires and rims (that I personally got to pick out!) since the ones on the truck were wrong for the trim level. I was ecstatic when I finally saw my new ride but I do have a few disappointments with the deal. One, the excess wear and tear package I optioned for was an extra $18/ month. I have black chrome rims and tires that for some reason probably won't make it 39 months or so I was told so you kind of have to get it. Why do they put tires on that don't last past 45k miles?? Seems cheap but that's a GM thing I guess. Two, I had to put in all the rubber caps in the dropped in plastic bedliner with my sales guy when I got the truck. Why not get the spray liner? Better protection and not so cheap. Three, no all weather mats included. Why not? I have to go buy them now? I test drove a 2016 Silverado for two days and they had the all weather mats bagged in the rear cab. This one? Nope! Minor scratches were already on the hood as well the night I got home. Looked like a quick buff job but still kinda sucked. All in all it was an agreeable deal for me but these minor things made it just less than stellar. I still love my truck and the custom wheels I got to pick out which is so sweet! I'm quite happy and would recommend this dealer to anyone! read more

*****JASON LAMORANE service manager told me to "GET THE F*** OUT"of his shop on June 24th 2019 for absolutely no reason. Even tried shoving me (using physical force) there are at least a dozen witnesses and recordings. I'm still puzzled to why he treated me in such a disgusting manner. Only thing I can think of is me commenting on his poor knowledge when it comes to vehicles. Man has anger issues. Had an injured hand/knuckle possible signs of anger outbursts. I'm an owner of a 2018 CTS. Everything was going well. Rich, service advisor was a professional from day one . It was an absolute pleasure working with Rich until the incident with Jason Lamorane. This needs to be investigated as soon as possible. I will sell my vehicle and never work with the brand again if Cadillac supports this type of behavior. It is unacceptable. Possibly racial profiling. Need to get to bottom of this. I've truly never been more terrified. Also, tried reaching Jason's supervisor, Robert Simons. Left a voice mail. Have not gotten a response yet. It has been a week. read more

Exceptional professionalism and amazing staff. Was assisted by Joseph Vulaj and could not have asked for better service. I will certainly be returning. read more

Horrible experience trading in my vehicle. Purchased my vehicle in the beginning of May and didn't even pull it off the lot until a month later in June. After picking it up I realized the brakes needed to be done and my paperwork from the deal says that my trade-in value is $1500 less than what was agreed-upon. I would never get a car from this dealership ever again. I GOT RIPPED OFF IN A MAJOR WAY read more

My husband inquired about a truck to purchase, asked about the incentives etc. He works for GM and on the GMC website it showed that 3500 HD Denalis are 0% interest on the website. Husband took a screenshot. The sales rep told my husband no that offer is not available on this vehicle. He asked her to double check, she pretty much told him to F off. She doesn't need to check her work and that the website is wrong. She was very rude and unprofessional in her email. I would not purchase from her even if she came back and said she screwed up. Will definitely find a different dealer. read more

We got a good deal on a new car at the cost of bad customer service. My father in-law found a deal at this dealership where we would use my wife's cousin's GM Friends & Family Number. Eventually the sales lady informed us over the phone that the number provided from my wife's cousin needed to be a GM employee number, which apparently cannot be used when a cousin is leasing or purchasing a vehicle. We didn't know that until we were about to leave to go to the dealership. My father in-law called the sales lady and told her that we would have to walk away from the deal because we were looking to pay a lower amount and the payment was now going to be $25 more per month, which equals $900 over the thirty-six months of the lease. She told him that she could make a deal if we put an additional $400 cash down, which had to be cash. We showed up to the dealership, met the sales lady, and she asked us to go check out the vehicle. She gave us the keys and told us where the car was, which was extremely odd. Every time I have purchased or leased a car, the sales person has always walked with me to the vehicle, let me test drive it around the dealership lot, and sold me on the features during my experience. But, there was none of that. Maybe it was too cold outside for her? At the very least, it would have been smart for her to stay with us while we had the keys to the car. What would happen if we decided to test drive it and we got into an accident on the lot? This lady was completely disengaged from the start-just awful customer service from every aspect. When we came back into the dealership to tell her that we liked the vehicle, she immediately took two personal phone calls on her cell phone while we were sitting in her office. If she had a family emergency, then she could have informed us that she needed to take those calls and possibly stepped away from her desk. After she hung up the phone, she said that she needed to get a number from a guy to get the monthly payment down to the lowest amount we had initially discussed. She asked us to wait in the boutique/cafe area of the dealership and she would come get us when she got the number and finalized the paperwork. We sat in the boutique area for about thirty minutes in addition to the thirty minutes we had spent in her office and checking out the vehicle. We got impatient because it was clear that this woman didn't understand the first key to making a sale is to communicate clearly and set expectations, so we had to go find her. She went over the paperwork briefly and we found out that she had signed my wife up for 10,000 miles a year instead of the 12,000 that we had previously discussed. At that point we had no fight left in us, so we just said whatever. She showed us to the F & I Manager, who was warm and friendly-we finally talked to an engaged employee! The F & I Manager explained to us that the sales lady was switching the license plate from our old vehicle to the new vehicle while paperwork was being signed. We finished and my wife explained to the sales lady that she needed to check something in her mother's car, which was in the service center, and that she needed help programming our garage door opener. We waited in the car for fifteen minutes and it was clear no one was coming, so my wife went in and found the sales lady who was spraying herself with perfume because she had just smoked. My wife explained that we will figure the garage door opener out on our own and to forget about her mom's car, to which the sales lady said, "Oh, you're in a hurry?" What did you think, lady? Did you think that we wanted to stay for dinner? We have a baby and he needs to eat and get to bed and there is a blizzard outside. Not to mention that we had an hour or more to drive home. As my wife exited the dealership, the sales lady stuck her head out and said, "Oh, wait! I have to switch the license plate." She did that and we left. It was just a horrendous two hour experience. The sales lady duped us into thinking that she had a deal, which was a hoax-she never needed $400 cash, she just told us that to get us there. She never had a guy who was going to giver her a GM employee number. She switched the miles from 12,000 to 10,000 without telling us beforehand. She was genuinely apathetic during our entire visit. We passed dozens of car dealerships on the way to this dealership and I can tell you that we will never come back to this one. We got a reasonable payment on a nice car, but at the cost of horrible customer service and unnecessarily using up a large amount of our time. I won't go into the specifics about what monthly payment we got or how much money we put down, but it was not a favorable outcome. The monthly payment we ended up getting is within our budget, but it's $13 more per month than what we had originally discussed. read more

Had appointment today at 9:30 to test drive a truck the salesman said he would have brought over from Lansing 4 days ago. Showed up the truck wasn't there, barely an apology and offered only to pick up and drive the truck to us later in the day. We offered to drive to Lansing because we live an hour away. After test driving the truck we brought it back to highland... so we ask what can they do for us he came back at full list price plus no help on the lease we were trading in. When we expressed our irritation here comes the manager. Nothing doing didn't want to negotiate just basically said here is the price we can't do anything for you. read more

Very please with the purchase of a new car. Great customer service, loved the cafe inside the dealership. My husband and I felt very comfortable and cared for. read more

Came in for an oil change/tire rotation. Had an appointment for 12:00 p.m. and arrived on time. Work was not complete until 1:45 p.m. Service advisor said the work was done much sooner, bu the delay was due to my dealership provided pager not buzzing. Of course I was waiting in the customer lounge right in front of the cashier and no one bother to notify me in person that the work was completed earlier. Second bad experience I've had with LaFontaine in the last few months (first was with lease turn in process). I have been a loyal customer for a number of years, not sure if I will return to the dealer for future purchase/service activity. read more