Horrible post-purchase communication with Anthony Sands. Seemed too easy buying, but found out why…read morewhen the truck arrived. The truck wasn't detailed as promised, dog hair, coffee stains, salty road residue still in the fenders and hardly any of the major scratches (through the paint) were disclosed. This would have been a key factor in comparing some of the other trucks I was considering purchasing. Some were attempted to be repaired unprofessionally and made it even worse. The cost to fix these will put this truck hundreds, if not a thousand or more than some of the trucks half the distance from me. Anthony sold me a "ceramic coat." Tried charging $1200 for it, I caved at half to just get the deal done. When I got it, it didn't even feel like it was waxed, let alone coated. When I had the car detailed to how I thought it should have arrived by a professional, he said the truck was never ceramic coated. Worst part is the truck had wheel locks on it, but no lock key. When I tried to get ahold of Anthony he said he tried calling back a couple times. Nothing in my voicemail or missed calls. (This wouldn't be the first time). The kicker is, we had been texting and emailing as well, if he wanted to get ahold of me he could have used multiple approaches, he simply didn't want to. I tried calling both used car managers after he never called me back as promised to rectify the lock issue. I guessed at their email because they weren't calling back from the voicemails I left. I opened up chats on the website and asked for them to call me, nothing. I even called the dealership again, they said they had seen one manager in that day and would hand deliver them a message, nothing. So then I reluctantly emailed (pretty much the only form of communication I knew Anthony would answer) the receipt from drilling out the wheel locks. It's been over two weeks and I haven't seen a penny. There probably aren't a lot of clients that can just float them a $400 loan. Everything on their website says they treat you like family. This experience (my fourth) of buying a car sight unseen hasnt been that great and makes me second guess doing it again. Edit: So after Anthony tried to essentially blackmail me into changing my review in order to get reimbursed, Eric Smith, one of the managers, called me today and was able to get approval for a check for the lugs I bought and detailing I had to get done. He gets it, was very professional and made it all happen within about an hour after hearing about the situation. I can see why he is a manager and takes care of his customers.

I purchased a Cadillac CT5-V and opted for the ceramic coating service, which I was excited about…read more Unfortunately, the coating was applied incorrectly, leaving unsightly streaks that resemble zebra stripes. A certified detailing shop confirmed the improper application. I contacted both the salesperson and the Service Manager, providing emails, mailed documentation, and photos--but I never received a solution. ‼ I want to warn others to be cautious when opting for extra services like this. The lack of customer service and accountability was disappointing, and this issue should have been properly addressed. ‼ Thomas Montgomery from LaFontaine publicly replied to my Google Maps review, asking me to contact him. However, despite being fully aware of my case, this was nothing more than an attempt to appear attentive without offering a real solution. Here are more pictures of my car--still looking like a zebra.

My dad just bought a car from here and the young employee was worthless as far as showing my dad…read moreall of the awesome features the car includes (syncing his phone, using the remote start, etc.) When asked about OnStar the employee looked at the dash, turned the radio on, and was drawing a blank as to where the very obvious On* button was. Not the best experience, but thankfully not the worst either. So far so good as far as the actual car goes but I just wish staff would realize some of these "standard" features are still a new concept to not-so-tech-savvy drivers who have had the same car for almost 20 years.

I'm not one who normally writes reviews, but our dealings with Feldman Chevrolet have been lined…read morewith deceit, wrong doing, and even maybe fraud (I'm not a lawyer but if one agrees with me please contact me). My daughter saw a used truck she liked at this dealership and worked with a guy named Steve. Steve indicated that all used vehicles go through a thorough multi point inspection. She put all she had into this truck, wrote them a check, and drove down the road. Two miles down the road we heard some strange noises, the dash lights were blinking and the truck started to rev and shake. We turned around and went back to the dealership but Steve had left. The truck was unsafe to drive so we left it there. Steve called the next day and he told us we could not return the vehicle, they would not give us our check back as they had already deposited it. They held it for a few days and then Steve called back and said this truck never had an inspection on it and they are doing it now. They found things wrong with it but again would not give us our money back. He said they can fix it. They let my daughter take a potentially dangerous vehicle on the highway without even looking at it. After they had it for many days, and because we couldn't return it, we picked it up. Two days later my daughter got a message that the truck needed an oil change. We found out they did not even do that when the truck came in and during the inspection. Shortly after my daughter drove to South Carolina for the season to work. When she got there she had to take the truck to 3 different auto mechanics as it continued to have issues. And it still does not run right and it's very concerning. It has been almost a year and the truck has cost us over $4500 in repairs, and it continues to have major issues. Have tried discussing with the dealership but they will do nothing. It's irresponsible, unethical and greedy companies like this that hurt people, and they should be held accountable. My daughter is looking to sell her truck but everyone notices the issues and won't touch it.

The only used car dealer I trust. As a family, we have bought three cars from Conley Auto. the…read morefirst 2 cars lasted well past 200k miles. I'm still driving the third car and have put over 60k more miles on it without any issues beyond normal maintenance.

Rented a Penske truck with tow dolly and the owner stayed open past operating hours as well as…read moreproviding a tutorial on hooking up the tow dolly. Made it simple and easy to drive away. Made us confident that we would reach our destination without any worries. These guys do know what they are doing and customer service was spot on.

Went in to get a key fob programmed. Trevor was extremely helpful. They helped me out and didn't…read moregive me the runaround that the dealership would have. Really appreciated their help.

I took my wife's Infiniti there and they did a good job on an antifreeze hose. They did the job…read morequick and very affordable.

Koren thank you for all your help and the great experiencexperienc, never thought id have a new carread more

I would not recommend servicing your vehicle here. It took over three weeks and four trips to…read moreservice my 2018 Chevy Trax. Took my vehicle in on 3/14 when the check engine light came on. Got it back 3/16, check engine light comes back on before getting home. Take it back on 3/17 and pick it up that day. STARTS TO LEAK OIL which was not occuring before. I head back to the dealership 3/28. They admitted to not addressing a TSB RECALL the first two visits. I get called and told it'll be ready 3/30. I get there to be told it is in fact not ready. It finally becomes available for pick up on 4/4, which I did not receive a receipt explaining what work was performed. I left a bad review and recieved a call from Seth, who has been assisting me. Due to his professionalism I decided to remove the review. However, upon receiving spam mail via Feldmen and Sirius XM, I decided the review was needed. The front desk receptionist was unprofessional multiple visits and the service manager, Glen, was of no help. I will not return here for service, but I'll always have the oil stain in my driveway to remember my time here.

I have very high regards with this dealership. We drove quite a ways to purchase our vehicle here…read moreand I have no regrets. My husband and I have been searching for an all electric vehicle since the beginning of the year. We've been doing research on all automakers and have visited over 7 dealerships. We have even reached out to a dealer out in Chicago, and to our surprise every other dealer had been giving us the run around and insulting us with the offer of our trade. So we sold our vehicle to a luxury dealer out in Tennessee all online sight unseen and we have closed on that deal. With that said, we had a clean slate and when my husband ran into La Fontaine Buick GMC of Highland, it changed the entire purchasing game. First they treated us with world class customer service, they did not beau around the bush. He called in the afternoon and by dinner we had purchased a brand new all electric Cadillac! Beth Hunt was our sales representative and she is amazing! Thank you thank you thank you. Since we signed everything electronically, on a beautiful Saturday morning we showed up in Highland shook hands and picked up our gorgeous vehicle. It was the most smooth transaction ever! Beth is very professional, she knows her stuff and we will definitely keep her as our future sales representative. I hands down recommend this dealership and absolutely recommend BETH HUNT! On another review I will tell you all about the fantastic coffee shop and boutique store that is inside this cool dealership!

Quality of Service: 5 stars Product availability: 5 stars…read more Wait time: 5 stars Communication: 5 stars I am extremely happy with our recent purchase. From the beginning and all thru the entire process everything was a bliss. Beth our sales representative has excellent communication skills. She was consistent and she is professional and knows all about my vehicle. This is the first time we purchased a vehicle her and I can assure you it will not be the last. I highly hands down recommend this dealership.

Very disappointed in the vehicle I purchased as they did not communicate the major issues with the…read morecar after they performed a Pre-Purchase Inspection at my request. And now, I have been battling them to get me a second key for the car as the one that came with the car does not function. After 9 weeks of waiting, still no key. Seems like a very minor issue that has destroyed my opinion of this dealer. I have to say it, STAY AWAY from this dealer!

don't bye from this dealer ship , there very shady people , they don't care about anything but…read moremaking a dollar the sold me 2009!subaru said the car was inspected sold me a warranty for 3000 dollars , the car had rear differential case that's was going out , they said they replace it with a used one they got from Kalamazoo junk yard no paper work no old part that they replaced , no warranty or even a recite . They lied they didn't do any thing , I told to come get the car I'm getting a lawyer . Oh and guess what the 3000 warranty didn't cover anything

Blue Line Auto made my new car purchase quick and easy!! Matt did all the negotiating and the car…read morewas brought right to my home. I signed a few papers and it was mine to keep!! I would recommend him to anyone.