Give wonderful care to their residents. As an RN who visits, I can see this. Evelyn and Mikhail…read morein the wellness office are wonderful to collaborate with and I can not say enough good things about them, or their caring staff Donna RN

First of all, this is being written 4 months after my MIL's death. I have had time to process…read more This review is based on facts, not my opinion. Secondly, my MIL lived at Sunrise La Costa for 8 1/2 years. It started going down hill about 2019. As bad as we saw it, Sunrise was her home and elderly people don't like change. We couldn't convince her to move. Having said that, I wouldn't recommend Sunrise to my worst enemy. My mother-in-law lived there 8 1/2 years. What we saw occurred over years, not a short period of time. In 8 1/2 years, her room was never painted, recarpeted and nothing was done to maintain the bathroom. They recently remodeled the common area, but if you go into a room, the carpet is worn, stained and probably smells. Weekly cleaning consisted of vacuuming the middle of the room and a quick wipe down of the bathroom counter. Her care levels would be increased (along with her monthly fees), and we were not notified until after it occurred and I got a higher bill. When I called to inquire about why the bill was higher, they said 'we talked to your mother-in-law. She agreed to the new care'. As the responsible bill paying person I should've been made aware of levels of care and costs. At one point, they overcharged me $8000 for a one month bill. I called to disputed it, I was told it would be taken care of. Then my bill next arrived. The overcharge hadn't been taken care of and a day later, I got a letter in the mail saying I was being sent to collections. Sent to collections over their billing mistake! Two days, 5 phone calls to Sunrise, none of which were returned and finally a phone call to corporate the mistake was cleared up. There was only bus service for drs appointments on Wednesdays. My MIL's cardiologist wasn't in the office on Wednesday, so she had to change doctors. The staff, especially after Covid was a revolving door. I never knew who to talk to. I would call talk to one billing person or Care staff, a week later I would call us to talk to the same staff, and I was told they were gone. This happened time and time again. As far as care? When we were paying $10,000/ month, we'd expect decent care. My mother-in-law fell at one point. I was called. I was told of her fall and I was told they were taking care of it. My daughter happened to visit my mother-in-law five days later. My daughter called and asked if I knew my mother-in-law hadn't left her room in five days because she was in so much pain. The staff never called to tell me this. I drove down from Los Angeles, took my mother to the doctor and found out she had a fractured pelvis and cracked shoulder blade . On her last illness, she called me at 9:30 in the morning. She said she didn't feel good, she'd been throwing up for two days, she had been refusing her medication for two days. She had told four staff members that she didn't feel good, no one did anything. It wasn't until I called and talked to the head nurse that they looked at her. I asked the head nurse why they didn't do anything for her. His response was that she never complains. I asked if she never complains, why wasn't she heard or listen to when she did complain. He had no answer. When we learned of my MIL's final illness and she was moved to hospice. No one called from Sunrise to check in on her or us. When I called to tell the director she wouldn't be coming back, there were no words of sympathy or care. All I heard was the room had to be emptied in 30 days. I know the director had only been there a few months, but my MIL was a long term resident. I got more words of sympathy and concern when I called to cancel her Mastercard! Other Sunrises may be different. My experience with Sunrise La Costa is that they are a money making operation, not the family atmosphere they advertise.

My mom loves her beautiful apartment in assisted living. The staff are kind, helpful, and…read moreresponsive. Her room has a lovely view and the food is excellent. The dining room and bar are bright and cheery and decorated for every holiday. The facility is very clean, modern, easy to navigate, and is relatively small so it feels more intimate. Her room and laundry are cleaned weekly. The reception staff is welcoming and maintenance responds promptly to any concerns. The med team is great, very proactive in reaching out with any concerns. I am happy knowing my mom is in a warm, caring, clean, and safe place.

Clean / and very caring environment. A wonderful place to live. Highly recommend La Marearead more

This place is truly awful. My mom has been here quite…read moresometime. I am being told by caregivers that she we should remove her immediately. That she doesn't receive adequate care here. That they are extremely understaffed. That there has even come a time when 1 caregiver had to work a whole floor themselves during the morning and evening shift. So therefore how is one person giving showers, feeding them , changing them and caring for them. I am being told my mom is sometimes not fed because they forget to feed her. They use the supplies that I buy for her like combs, socks and shirts and use them for other residents. They use my mom's wipes and briefs for other residents. That the staff does not use hoyer as they should be and sometimes one caregiver is transferring my mom who is not that skinny or lightweight onto the wheel chair and back for meals. I didn't think much because I barely am able to visit with my work schedule and so a I was told this by caregivers Mike the director is apparently cheap and does not provide enough supplies that even caregivers have to go without wipes or gloves. I will be calling the state licensing and have them come in the specific days and times the caregivers have explained to me so that they could see what's really going on.

Heritage Hills has been God sent for my Brother and my Family. Not only is every person that works…read morehere amazing, caring, compassionate and their follow through is excellent. Lorie, Amanda, Evalyn, Atouza, all the med techs, and All the care takers have been nothing but a wonderful. My Brother John is taken care of, his needs are being met and the care that everyone shows him is amazing. Thank you! Heritage Hills

My family and I couldn't be happier with Sunrise of Oceanside and the amazing staff that cared for…read moremy grandparents until their recent passing. Upon move in, Sunrise literally rolled out a red carpet for my grandparents and cared for them as if they were celebrities throughout the remaining months of their lives. It was a true treat for them, but even more significant to us - the joy that radiated within my grandparents is something we hadn't seen in some time! My grandfather literally referred to the facility as "opulent and extravagant"; he felt like he was on eternal vacation. We chose Sunrise as they had memory care, which would allow my grandparents to stay together as my grandfathers dementia progressed. Unfortunately, my grandparents passed sooner than we anticipated, but in the 5 months we spent with Sunrise we established lasting connections. My family and I will be forever indebted to each of the talented and caring staff that loved my grandparents like family.

My mom is not a resident here but I tried. It's a long story but I had an emergency situation…read morewhere my mom needed assisted living very quickly. The staff went through extraordinary measures to make this happen in 24 hours. Unfortunately and unbeknownst to me she needed much more acute care but wow, everyone at Sunrise went through a huge effort to help my mom and the residents seemed very happy. It's unfortunate there's so few reviews but this is definitely the best place I've seen and I've seen plenty. I cannot recommend more.

Things have gone straight down hill since Jennifer became executive manager. so many lies and…read moresecrets. so many good people leaving. it's been bad for a while and it's getting worse all the time

I'm a caregiver for a veteran gentleman. He was placed at Alta Vista by his adult son and daughter…read more It has been almost a month, and I believe it is the best decision made. He receiving great attention and support from the staff. The director Jennifer is very "hands on" even helping her staff with dinning duties. I have been in many similar situations as a worker, and also had my father in a place in San Diego. This place is very clean, and no smell. A lot of these facilities have a bad smell. The whole staff is very professional, friendly, and helpful. The food is very good. Plenty of activities per Destiny!!! Good job overall

I have lived at Rancho Vista for almost three years and am so grateful for my quality of life…read more The care that my partner received during his last years and support that I receive now is amazing. Esmeralda as director of caregivers is the right person for the job. She is kind, thorough and thoughtful. Patty, director of dining services is a real asset and goes above and beyond for 'her' residents. She tries to work with those with special dietary needs with what she has available making herself accessible to all. We love Patty and the food she provides. The first thing family mentioned when visiting was the atmosphere, how clean and friendly Rancho Vista is for seniors.

I ate lunch upstairs with my dad yesterday and there and I'm guessing there was less than a 1/4…read moreounce of protein in the entree. I don't know if this is a typical example and I realize seniors eat smaller portions but, nutrition wise, I don't believe this is enough protein, even for a senior. I just did a search and AI says adults need 46-56 grams a day with seniors and athletes needing higher amounts.i'm guessing I received 7 grams in yesterdays meal. I received a cordial call today regarding my review. They care.

This is a great place to work and an even better place to eat. Staff only pays $1 for lunch and…read moreit's an amazing one! I'm still working my way through the menu, but I'm a sucker for a good chicken Caesar salad & they definitely have a good one. I absolutely love all the staff and the residents. It's a bright, cheery and welcoming place to be. Never ending activities, things to do and people to meet. I've visited many, many other facilities in north county, this is hands down one of the best!

My 95 year old Mother has had a wonderful experience at Fairwinds Ivey Ranch ....from the moment…read moreshe moved in, the community was filled with warmth. The staff is amazing. The food is great and the recent renovation is beautiful. Wonderful community!

Beautiful community and wonderful knowledgeable staff!! Incredible location and amenities as…read morewelll! Go check them out!

My wife and I have lived at Carlsbad by the Sea for over twelve years. We have made many friends…read moreamong the residents. Carlsbad by the Sea is relatively small and is likely to remain an intimate face-to-face community in which everyone gets to know each other. There are many events and activities, most of which bring people together. Staff is a constant presence and very caring toward the residents. Since we are all equally human, none of us is happy about everything all the time. Some of us like to run things. Others don't. Some of us grumble. Others of us smile. Many of us do both. Sometimes dining service is slow. Some people complain that our menus have too many choices. That's no different from our lives before Carlsbad by the Sea. In sum, for us--and most of our friends--this is a great place to grow old. Those residents who with time come to need care services are admirably tended in the skilled nursing facility, which is separately licensed but closely associated with Carlsbad by the Sea. Re the business model, residents do not pay for long-term care insurance in our fees. That means we pay only for the health care we use. While that can be costly for some, it's more affordable for those who need less care. There is no care-inclusive option such as that offered at some other similar communities. Most residents pay an entry fee which becomes nonrefundable after about five years. There is a refundable option at double the price. Carlsbad by the Sea is part of Front Porch, a corporation that runs a number of communities and other senior serving entities. Local community business operations are integrated into the larger corporation. The compelling attraction for Carlsbad by the Sea is its location on the beach in the Village area of Carlsbad, a well-managed seaside community. There is a train station just a block away to the East and public buses pass by the entrance. In addition, the community itself offers a well-regarded transportation service, though many residents continue to maintain their own cars.