This is hands down the best urgent care I have ever visited. Very clean, aesthetically pleasing,…read moreeven smells good. Staff was kind. Nurse was helpful, and Dr Ritter was the best doctor I've seen in California. He took a metal sliver out of my heel in no time at all. His bedside manner was so kind and so friendly, and he took the time to explain the answers to all my medical questions. The lobby is peaceful and the check in was seamless. Dr Ritter is not your typical urgent care doctor - he is so informative, so caring and goes out of his way to put you at ease. They also take anthem bcbs here which is helpful. I have no pain in my foot after the removal. Thank you Dr. Ritter and staff!!

As a satisfied patient from the old time with good memiries, I thought to take a trip to Laguna &…read moreget a MRI prescription from a doctor or NP instead of my chiropractor. Nick hung up on me when I asked him to ask NP & Christina refused to connect or ask him to call me back. Disappointed at both.

Have to leave something for this place! Amazing place, everyone there so kind and friendly. Easy…read morecheck in, short waiting time, the doctor is so nice to understand what's wrong with you and give you treatment immediately, that's how a penitent needed if we have to go to urgent care!

The quality of care seemed nice at first with check in but omg I had the worst reaction to my…read morecontrast on my mri. The iv burned so bad and the guy kept going after I told him how much it burned and I had a major reaction that took me out of work. Instead of helping me this place gave me side effects. So painful ouch. Front desk was nice. I paid an extremely high price without insurance to come here and to have major issues.

Love Dr. Panitch . She listens to my concerns and always has suggestions for solutions . Staff is…read moreawesome too

1 Star - Would Give Zero If I Could…read more I had an awful experience at Hoag Medical Group Laguna Beach Family Medicine. I came in urgently needing a same-day chest X-ray after a positive skin TB test. Before going in, I asked very clearly about their X-ray process and was assured multiple times that they could do it same day with same-day results. That turned out to be completely untrue. Because of the misinformation from the front desk--who clearly did not listen to anything I asked--I ended up waiting an extra day for a time-sensitive test required for my work. I was misled about their protocol, given incorrect answers, and treated like my questions were an inconvenience instead of important medical concerns. Then I was told I had to see a doctor before getting the X-ray, which led me to Dr. Mina Abazari. That visit was just as disappointing. She told me her assistants would "pull her out of the room" because she only had a limited amount of time with me--an incredibly unsettling thing to hear when you're there for something urgent. The whole appointment felt rushed, dismissive, and unhelpful. To make matters worse, when I asked for a referral to a cardiology specialist for preventative reasons, she discouraged it and essentially told me I didn't need one. It's honestly shocking in 2025 to encounter a physician who minimizes preventative medicine. The mindset felt outdated and completely out of touch. Will the times ever change? Here's the real kicker: after losing a full day because of Hoag's misinformation, I ended up going to Surfside Urgent Care--and they completed a chest X-ray and gave me results within an hour. Quick, clear, efficient, and zero runaround. I wish I had gone there in the first place instead of wasting time waiting to see a physician at Hoag. I'll be going to Surfside for all my future needs. Bottom line: I came for answers and left with delays, misinformation, frustration, and no sense of being heard or cared for. If you value communication, timely care, and a provider who actually listens, I would avoid this place.

I can not say enough to describe how much The Doctor Connie Bouvier…read morehas done to improve the quality of my health and life, I would also like to add that Gast on whos works as a Medical Assistant / front desk is so kind and efficient. Gaston will go out of his way to make sure that everything runs smooth with your appointment .The whole practice is overall great however CONNIE makes a huge effort and changes peoples life!!!! Thank you so much !!!!!

This is the worst possible medical group on the planet. No way to reach the doctors. No…read moreauthorizations or referrals. No patient portal. Dr Sobral can't even remember which patient he is seeing. Weird with my husband. Cannot remember things and just patient abandonment all the way around. Tanya some manager could not accept any responsibility nor Trisha. They turn it around on the patient. No call back for two weeks until United Healthcare got involved and then Tanya hung up on me.

Hello to whom is reading, my experience here has been only the best,and the care that was provided…read moreto me as well was more than exceptional. The office experience was also pleasant due to the quick sign in, and I was seen almost immediately after I signed it, the doctors and nurses here have always been caring and treating me well when I needed medical attention/care. I have seen below these bad reviews , that may have been there experience how ever mine was the exact opposite, I would rate this hospital with 5 stars and would trust this establishment time and time again.

This is a small community hospital best suited to patients undergoing elective procedures or minor…read moreemergencies. DO NOT bring patients who are seriously ill here! While the staff was largely supportive and attentive (at times) it was luck of the draw who you got and their skill level. The hospitalist was great but specialists are hard to come by and really not great. My mom (92) was admitted for cardiac care and was never seen by a cardiologist. A pulmonologist was on staff BUT NEVER EXAMINED HER. Upon discharge he TRIPLED one of her meds, again without ever setting eyes on her, leading to a severe drop in blood pressure and 911 being called 2 hours after discharge. If you're having a nose job or need a knee surgery or a bone set, this will be fine, anything serious, GO to MISSION!

I've been a long time yelp user, however out of that time, I have never written a review before,…read morehowever this urgent care deserves all the 5-stars AND MORE!!!!! The first weekend on June I took my girl in for a cough that has been bothering her for a little bit too long and the process from start to finish was so efficient and more importantly, compassionate and down to earth. The staff here are so so sweet that I had to ask to have everyones names written down so I can give a SHOUT-OUT. First and foremost, thank you to our PA-C who saw us Flo, she had such good energy start and end and was very thorough with the process and does not add anything unnecessary like some providers do to run up the bill (and trust me...we've had our fair share), but gets to the point and I LOVE THAT! The M.A. who helped us Minnie, so sweet and my daughter typically gets uncomfy when triaging, but with Minnie's bright aura, she was at ease! And Dominique! I think that was her favorite person at the end of the visit because she surprised her with the toy she wanted from the toy machine (which is so nice they have that to begin with) from the clinic's trade box as well as some fun sticker sheets too, and like the last two lovely ladies, amazing energy as well. Congrats to Cali Quick Urgent Care for having a great team and I am so glad we have found this place. **Just FYI to parents or other patients, I could hear other parents getting out of the room to ask when they are getting seen, I've waited over 2 hours at another urgent care before so people need to have a little more courtesy and patience as I think there is only 1 provider. If you rush the provider, that can jeopardize care for your kid by rushing them!!! But if Flo ever sees this, we appreciate you and we understand, you GO GIRL!!!!!!!

I'm so impressed by how fast and friendly everyone is! They…read moreoffer that 'Gold Standard' of service you usually only find at places like Chick-fil-A or the Ritz-Carlton. You can tell they actually care; they even called me the following day just to check in. I'd recommend them to anyone in a heartbeat.

Hello, I had to visit urgent care today for the first time in a very long time. It was my first…read moreHoag urgent care. I was taking care of very well Kind and knowledgeable staff, including the front office the nurse and of course the doctor. Thank you for taking care of me.

UPDATE: nearly a month later, I'm still dealing with Hoag Aliso Viejo Urgent Care incompetence…read moreregarding an asthma medication. After receiving a denial letter from my Medicare Part D provider, I brought it to CVS and asked them to bill Medicare Part B - per the denial. CVS pharmacist informed me they needed an asthma diagnosis to bill Medicare Part B. CVS contacted the clinic twice last week and were IGNORED. I checked with CVS today and they still hadn't heard back from Hoag. I called the clinic, spoke to Luis (who refused to give his surname). He was as unhelpful as possible. I fact he attempted to blame ME for Medicare Part B refusing payment. He kept muttering to contact them sooner the next time - which had nothing to do with the issue. I explained to this young man how I was forced to pay out of pocket... at least 5 times. I don't think he ever understood why I was calling. Luis called and spoke to the CVS pharmacist who gave him the Medicare Part B *provider* phone number. Luis gave me that number and told me, the patient, the call. Medicare asked for the NPI (National Provider Identifier) which a patient wouldn't have. CVS is unable to assist as Hoag Urgent Care computer system refused to electronically submit the prescription to CVS - stating it needed a pre-authorization (and advised me to check back in 10 days). This is Albuterol Sulfate nebulizer solution that I needed to keep myself out of the hospital while battling Influenza Type A. I was forced to purchase the medication out of pocket because breathing is rather a mandatory thing. I will be filing complaints with Medicare, Hoag Patient Relations, and the Better Business Bureau. In future, I will be going to another facility for my urgent care needs, as Aliso Viejo has ALWAYS been a problem ... either with billing or substandard medical care. HOAG COMPUTER PRESCRIBING SYSTEM REFUSED TO SEND ASTHMA DRUG TO CVS. That's the issue and it's BAD. I'm a senior citizen with Type A influenza and asthma. I was short of breath at my visit earlier with Dr. Z. Ahmed. He prescribed Abuterol solution for my nebulizer and Tamaflu. Unfortunately, the computer system at Hoag made the decision to NOT send the Albuterol solution to my pharmacy as it decided the med required a pre-auth. My husband came back from on the pharmacy with Tamaflu ONLY. PROBLEM! I was forced to call Hoag Urgent Care and tell them to call in the Albuterol Dr. Ahmed wanted me to have at home to prevent a *breathing emergency*. I was forced to get dressed again and drive myself to CVS to pick up my asthma med. I paid cash. MY CHOICE - NOT HOAG'S COMPUTER. I called and spoke to Katherine, informing her of this massive issue. Instead of being proactive and helping, she made the decision to take my complaint about Hoag computer system personally - although I sincerely doubt SHE programmed the system. My request to Katherine was quite simple: "please inform Dr. Ahmed that Hoag's computer failed to send my asthma med to my pharmacy." Katherine decided to take issue with this simple request - so here I am, posting a complaint. Dr. Ahmed needs to know the problem with Hoag computer system. It's HIS license and he should be confident that the medication he prescribed actually gets sent to the pharmacy. That didn't happen so I'm here to inform the public and Hoag that their computer prescribing system is INTRUSIVE and is making medical decisions without a license. I was using EXPIRED Albuterol at home (April 2025) over the weekend, waiting to go to urgent care today. Dr. Ahmed did everything right. Hoag computer decided to deny me the medication because my insurance wanted a pre-auth. THAT WASN'T THE COMPUTERS CALL. It was mine. I paid cash - $28.34 (NO BIG DEAL). MY DECISION because I like *breathing* ... kinda necessary, right? DO BETTER HOAG ...

Dr, Ogden is the best Dr. I have ever seen in my 761/2 years! she is kind, understanding and very…read moreknowledgeable. thank you Hoag for adding her to the family

paste your previous comment: The staff were great !! Doctor took photo of my infected area of my…read moretooth. Showed me the picture and advised me to call my dentist ASAP. Did and got everything taken care of immediately. 2. Click on the link to leave a review on Google OR Yelp, and when the window opens, please paste your comment. GOOGLE: Google Review Link YELP: Yelp Review Link

Great care, Samantha was able to help with great empathy. Went in and was already having a bad day,…read morebut when you have someone in health care that is nice and actually cares for you makes the day a little bit better. Makes the world a little better. Thank you Samantha

BEWARE! The wrong antibiotics were over prescribed without doing basic tests to determine the cause…read moreof the infection! This led to a separate infection and months of torment with the original infection becoming stronger! Very bad medical advice and practices!

The website is easy to use to make appt, i arrived and got…read moreright in. The PA came right in and took care of me. They are Very efficient and i felt heard and cared for! A+

After waiting 3 days for results from throat culture, was not given an explanation of the results…read more Symptoms progressively got worse and being high risk for sepsis because of CLL decided to follow up with the Emergency Room. No treatment given for symptoms. Treated family member much different with same symptoms and she was much better in a couple of days (treated with anti-biotics and cough syrup). Doubt that I will be going back there.