I had my vehicle towed in without an appointment. They were able to get me back on the road ahead…read moreof schedule and stated within the quoted price. Everyone was friendly and helpful , from the front desk to the advisor. Technician did a great job... fixed right the first time. I recommend them as a great place to do business with.

When living in burnt hills some time ago, I owned a VW Westfalia. I took it to Gil's as they did…read morework on foreign cars. When I went to pick it up, it no longer had hydraulics in the hatchback. The vehicle was locked at night so I knew noone took them except one of the mechanics or Gil's needed some. I truly resent that we were so low on cash and were taken advantage of.

Was going there till i got lied to My son was with me and he…read moreknew the part wasn't damaged. He mentioned it and the guy looked at my son then at the ground like showing someone there broke it off. Can't trust that.

This maintenance car, oil change including oil filter and air filter. A total of 162 charged me…read more Very expensive and very unreasonable. The point is that the 5 bottles of oil and filter are my own

Love these guys. Friendly, speedy and they are good at their jobs. Go see them. You will love them…read moretoo.

A friend of mine recommended Auto Solutions a couple of months ago when I needed to get my 2007…read moreMazda 3 hatchback a tune-up. I love my car so much, and if I can get a few more years our of it, I'd be happy. She said they're great, reasonably priced, and do not try to swindle their customers with unnecessary repairs. So I decided to check them out. Upon entering, I was greeted by the nicest receptionist I may have ever met. She had a great smile, was friendly, and was professional but still laid back. I explained what I needed, which included looking at why my engine light was on, check my shocks (because my car made very loud noises with every little bump in the road), and anything else they could find. Then I wanted an estimate and we'd discuss next steps. Made an appointment for the upcoming Thursday, left my car overnight, keys in the Dropbox, and they'd look at it in the morning. Got the estimate a few days later than anticipated, because the mechanic is always SUPER busy, then scheduled a pickup. Turned out that I needed new tires (which was not a surprise), my shocks were dead (hence the loud banging whenever I drove over a little bump), and my heater was on the fritz (the engine light). Spoke to the mechanic, and he said he could have my car ready by the following evening. So I said let's do all work as a holiday treat to myself. Picked up my car after work the following day, met up with the mechanic, and he went over everything with me. To my surprise, and due to an error, they even did a little extra work and didn't charge me for it! When I drove my car home, it felt like it was brand new, and if it wasn't for my "dog blankets" protecting my car seats, I would think that I just drove it off the sales lot. Overall, Auto Solutions is a place I will continue to go back to. The professionalism mixed with a laid-back personal approach, really made me feel at ease. Not charging me for some extra work that was done was a very nice holiday gift from them, and I am very grateful. Be fair warned, if you are a type A personality, and need everything quickly laid out in front of you, in a very specific time frame, they may not be your first choice. But if you have a little time on your hands, I will always highly recommend them.

I came in the other day (June 2020) to buy a used car. Ended up not finding anything that worked…read morefor me, but the process and people were great. Of the car dealers I've spoken with in the past week, Exit5 is the one I'd most want to do business with.

I had used Exit 5 previously with no error, until I needed my parking brake fixed. I took my…read morevehicle in for service and they told me it needed 4k in repairs, and that the warranty would cover 3k. Days after its in the shop, they call me and tell me THEY broke a bolt and that they cannot finish the work until I paid for the new part myself. They then OFFERED to put back in the BROKEN part if I did not want to pay for the new part that was "covered under warranty". Awful Customer Service, Corey the "Part Owner" shows no sympathy nor intellectual thinking. AWFUL business and a terrible way to retain customers.

I needed a trailer hitch installed on my vehicle and another shop recommended this place. When I…read moredropped my var off I also asked for them to perform a NYS Inspection, knowing that I might need some brake work. It turns out I needed a lot of brake work, as well as a few other things to the exhaust. It wasn't cheap by any stretch but Mike was always honest on the phone and we talked through different options. His estimate seemed reasonable, and he was actually able to save some parts which reduced the cost. Who likes a large car repair bill? Not me. But, if I had to describe this place in one word it would be "honest". I never got the impression that they were upselling me anything, and they were always available to talk on the phone. I just wish they were located closer to my house.

Was referred to JD Tire for major exhaust REPAIR but was told the repair I was requesting was far…read moretoo extensive for them to undertake. They referred me to a custom exhaust business in the area that dealt with custom exhaust design/replacement - one-of-a-kind fixes. I left with the custom shop referral and a replaced blown fuse, no charge. I'll be back because they sell the brand of tires I use (Continental) and they have a very comfortable waiting room area where you can watch old Andy Griffith reruns!

Always had wonderful service using Tony Scott's Automotive. Customer service, flexibility, pricing…read moreand completing the service requested. I have never felt pressured to have to do another service on my vehicles that wasn't absolutely necessary. Recommendations have been made but also did the service requested.. - I called this morning for a mount and balance of 4 tires and was immediately able to bring in. - comfort, safety, professionalism, respect and friendliness is what you will get here!!

My previous shop quoted me $$$ for a new muffler so I got 2 other estimates (Midas & Monroe) before…read moreI went to Tony. His price was half my original estimate! Recently needed what turned out to be an emergency spark plug replacement on short notice over the holidays. Very reasonable prices, kind owner and hardworking local business. Highly recommend. A++

We've been going to Ernie's for many many years. We have four cars and we would not let anyone else…read morelook at our cars except Ernie's. They are beyond fair, honest, and so reasonable that when my car broke down over 30 miles away I paid for the mileage to have it towed there because I knew that they would take care of me and they truly did. There is nowhere in this area that I would ever go Except Ernie's.

Called to see if they could check what was wrong with my car because it was making a terrible noise…read moreand I was afraid to drive it. Mike said to bring it in and they would check it out. Turns out I needed rear brakes and rotors asap. They repaired my car right away. Gave excellent service in a professional, friendly shop. So thankful for Mike and his crew! Will recommend them highly!

A week ago yesterday, I was enroute to the Midwest with my 4 year old son. In a nutshell, our truck…read morebroke down on the Thruway (after having it serviced at a garage in Massachusetts). The staff worked on the truck for a good while to determine if there was damage. After a while, they determined that a dealer may be able to provide a more thorough diagnostic. We are only getting our truck back TODAY (radiator) and will bring it to a local dealer for a more thorough diagnostic. Everything that could go wrong went wrong; we had to postpone our trip to see family until the fall; the rental place had no more cars until the next day. Tim and Cecelia drove my son and me to our hotel. This staff went out of their way. They were honest, competent, and kind. If you are in the area, please service your vehicle at Mason's. Thank you from the O'Brien family!

Mike and Joe are great! They really do it all, local family owned business. For any of your car…read morerepair needs, just go to the Mason's!