I have been taking my vehicle to Family Auto here in Lake Charles, Louisiana for a few years now I…read morehave been overwhelmingly impressed with their service. I am elderly and disabled I have never had a company look out for me the way this company has. They definitely go above and beyond what I have ever had anyone do. I totally trust this company not to overcharge, or tell me I have to do repairs that are unnecessary or wanted . Believe me, I don't say that easily when it comes to Car Repair but this company totally has my trust! Family Auto is a good company ,run by good people. I am very thankful for them!

Two hours into a 12 hour trip, my car overheated and left me stranded on I-10. AAA sent a tow truck…read morewhich took us to Family Auto & Quick Lub Services. The radiator was split with possible damage to the engine. I left the car with them to replace the radiator and then test for additional damage to the engine. They then drove me and my wife to the airport to rent a car (not going into that saga now but no cars available from anyone yet Avis managed to majically make one appear). We continued on our trip and my car was ready when we returned. Mike had kept in touch daily so I already knew that the engine was ok and just the radiator had needed repair. I couldn't ask for more caring and helpful service having been stranded in unfamiliar territory. By the way, while I didn't see much of Lake Charles, all the people I met remind me of what true southern hospitality means. I was concerned that the price was high (although cheaper than the alternatives) so I looked it up on the internet after getting home. The price was on the high end of the expected range but within the range so I can't complain. I am sure there are cheaper places around but I doubt there are any beetter. If I ever have a car problem in Lake Charles I'll go back to Family Auto & Quick Lube Services. The only thing I think I'd suggest they change is the length of their name.

I called these guys needing service done on my 2005 Lexus and was told to go to Toyota as they only…read morework on European imports. Nice people but apparently don't work on all imports.

Well I was driving back from Jackson, MS, and my car broke down on the freeway on Sunday; I had my…read morecar towed to Lake Charles Import Service and by 1 on Monday I was heading back home. By the time I had the car fixed, the cost was very fair, and the owner, mechanic and staff where fantastic! If you ever need work done when you are in Lake Charles, I highly recommend that this is the place to go to.

Had an appointment for this coming up Monday, was called at noon today (Friday) that they could…read moreget our cars new tires on now if we could come over. That was at 1300 by 1500 they were complete. When most places say we are a little slow today we are shutting down early. At Meads they call thier clients to get them taken care of first. Great value fantastic service, and a knowledgeable crew. Wish I could give them 10 stars!!! Thanks Meads!

Great service! Just be prepared to drop off and leave for a while depending on work being done…read more They stay pretty busy

I have been bringing all my vehicles here and directing friends, coworkers and anyone in need of…read moretheir services for over 25 years. When there was a change in ownership things went down hill fast, the new owner won't even acknowledge customers!! And his prices are out of control!! I really to keep going there, but terminated one of his best and longest serving employees! I'm done with them! Stay Away! Find some place else...

Lee and his crew at Automotive Alignment are the best around!!!!! Prompt service, accommodating to…read moreall your needs and fair pricing! They go out their way to help in any possible way they can! I can not recommend this business enough. If you need any car help they are DEFINITELY the place to go. I have been using them for 30 plus years for all my automotive needs and will never go anywhere else. You won't regret using this business!

Responsible and honest guy. Works effectively and efficiently. Great work, would definitely…read morerecommend and most likely calling him again soon. Work done: Volvo xc 60 serpentine tensioner and pulley replacement

Great service very quick.They handled my every need and price was very reasonable.Mr Winters was…read morevery professional in explaining the repair.

This is a quality family owned and operated business! We showed up unannounced when we were…read morestranded in Lake Charles with car trouble. We really wanted to get home to Houston, so Mike and Trish worked us into their schedule and got us back on the road within 2 hours!! I cannot recommend this place highly enough. These guys are honest and reasonably priced. Next time you need maintenance or repair in the Lake Charles area, give this place your business. You won't regret it!

Great Customer Service, I went in this morning after going several places to get a battery…read morereplaced. The battery in my jeep was under the passenger seat, alittle complicated. The lady who helped me was genuine and knowledgeable of exactly what I needed. She gave me a price and told me she would get me taken care of. A few hours later they called and I paid and picked up my jeep. I highly recommend this place. I would definitely recommend this place. A family establishment for sure that shows GOOD people are still out there helping one another. Thank you

Made an appt- they are booked out for several weeks. Check engine light was on-they said it was…read morecatalytic converter that needed cata clean ran through the tank. Nice honest friendly place. $56 - others charge $200. Great service.

We had a blowout on IH10 near Lafayette. Called Double J to come out and change our tire on RV. The…read moretech couldn't get the spare off, however he had a tire that he could put on. No, other options... he put it on. We drove off then it started making a loud noise, the tire he put on was smaller. Double J charged us $250 for tire change &$160 for tire. Then, Julie office person refuses to send us an Invoice, We need it for insurance and she won't respond back to me. Thanks John for your reply. We were at mile marker 20. Julie said she would send it, she has my info, anything... a hand written piece of paper...

5:15-5:40ish I had a flat, almost a blow out and apparently dispatch didn't contact them for over…read morethree and a half hours. i was given Double J company name and contact number. I was given a ETA time of 8:10-8:40, I was contacted by a completely different number from same company around 9:07 and they said they had just received my claim and was dispatched out. my car did not get picked up until 9:20. i waited for four hours at that point and was not even offered a partial refund or anything for this extreme inconvenience. the woman who did reach out and explain was at least nice and understanding. i would like to add make sure everything is taken out of your car because I had a pair of beats stolen :)