This review is for the Ford dealership. Found a suv for sale on cars.com from this dealer, spoke…read morewith salesman and asked questions. One of the questions was : condition. Any body damage. Answer no. What would you rate overall condition of suv. They said 9.5 out of 10. So told them would be driving. 500 miles one way because this was the one I was looking for. They pushed their financing and I said no repedily. I drove the 500 miles. Walked in saw suv. It had 9 big dents in body!! One as big as a child's fist above front door. Chips all over. Rust on the lower panels. This suv looked like it had 100,000 hard miles. Not 60,000. They lied about condition. Let me drive 1000 miles round trip for nothing. My trade in looked new compared to this suv. Wish I had read reviews before I drove there. Was excited to find one with miles and color I was looking for. What a disappointment. I spent many years working at dealerships and they would have never had done this. Someone would have got a nice chewing over treating a potential customer this way. I'd advise you to look elsewhere. If they misrepresent this what else did I not see.

I have bought two trucks from Mills Ford. am ready to trade my 2019 Ford F-150 in but have one…read moreissue I want to take care of. The front passenger carpet when I run the air conditioner gets wet. It hasn't rained in a couple weeks. I know it's not leaking condensation from anywhere except the air compressor system. I stopped in at Mills Ford today. Talked to Eric in service I Let him know that I bought the Ford part in his parts department to fix the issue which I showed him I had in my hand, it's the firewall part as Ford built these with a defective part that allows leaks back in under the carpet. Eric was insistent that it's just an aesthetic part and he's never heard of it before. I asked him to look up the part number for a service bulletin. He refused, said he never heard of it, and he has no way to quoted it he's not interested. I asked him if my extended warranty would cover and he said no it's aesthetic parts. I explained to him that my carpet was wet it's gonna start molding and smelling and there is a possible service bulletin out on it and I have the repair part in my hand. How much is it gonna cost to repair it? Eric again replied to me he's never heard of it, and he's not gonna quote it because he has no idea what I'm talking about. I asked him again to look up the part number look for service bulletin. He refused. I came home looked up the part number on the computer,there is a service bulletin. It takes 1.4 hours to repair it and it is an ongoing issue with F150s 2018 through 2020. I will not buy another vehicle if I'm treated the way I was treated from the service department, it still puzzled me that they would have a part number that repairs the issue yet Mills, Ford Baxter Brainerd continues to say they've never heard of it and it was an aesthetic issue. The trucks is made out of aluminum, it won't rust and just vacuum the carpet dry! That was his solution. Here is the service bulletin if you have this issue. I am going to Atkin where they welcome my business: TECHNICAL SERVICE BULLETIN Water Leaking On Right Front Floor During Or After A/C Use - Built On Or After 31- Aug-2018 Model: 19-234 Good luck Helpful O 6.9

We had an outstanding experience with Dondelingers this past week. I have bought 3 cars from them…read moreand have always been happy. My daughter's Cadillac XT5 was losing contact with the key fob and would not start. We had them reprogram the keys in the past . My daughter works long hours -early to late., and needs the car for work. She called Brent Mackcow (service manager) and they discussed a receiver that can go wrong beyond the key transmitters. Brent goes above and beyond to help you. He ordered it, sent emails/texts outlining what ordered and when it arrived -next day. My daughter was able to drop it off early -before hours, and they got right on it. It took a couple of hours, and when done they even drove to Nisswa to pick her up. She did not have to rent a car. We also recently bought another XT5 from James in sales. It was a special optioned version and we really like it. Dondelingers has been great to deal with and we will be customers for years to come.

Zach Hansen has shown myself and my family, absolute guest service! Patient helpful…read morebest , seriously goes out of his way above and beyond! best car experience ive ever had!

Lucas was an amazing salesman. Every question we had he answered without pushing the sale. We…read morelearned so much more than anticipated about what we need for our RV. Lucas will be getting our sale when we buy.

Extremely disappointing with my last visit. I brought my car in for 2 issues and figured I'd get an…read moreoil change a little early since I was bringing it in. Apparently my car has a laundry list of issues wrong with it so they can't fix some (which is understandable) and would need to go to Hyundai. They estimated it could cost $2k-$3k to fix over there. When I went in and paid, my oil change was $70 - they auto upgraded me to synthetic without asking. On top of that - with a laundry list of issues I wouldve declined the oil change if I were to get a new car Picking my car up: When I went in to get my car I waited 10 minutes to be acknowledged by the male and female in the back. They were 5 feet from me and had customers but a simple "hey I'll be with you in a moment" would do. When I was finally helped and walking to go pay for my car the female made jokes about it being on its last leg with the amount of issues going on with the SUV. In my car: Was a flyer about 1. How awesome my car is and the used market is needing it so they'd give me a good offer (it was $200 on a $5500 car) 2. That they hoped they "wowed" me with the server. They did not Looking at new cars/lease: They rip you off on the loans. For a lease you pay off the $42000 MSRP. Or the $39000 sale price for buying. The % per year is higher. They wanted $800 a month to lease. Buying the car at $39,000 for 5 or 6 years the total you pay with interest is $54,000-$57,000. A damn near 50% mark up. On top of that my car is worth used $5,500 and it's worth repairing it for $2,000-$3,000 because of it lasts more than 4 months it's cheaper than the ABSURD monthly payments they want. That doesn't even count what it goes up based on your credit. Will not be going back and want my $70 over charged oil change refunded.

Best dealer we've ever used. They took great care of my entire family and friends for years…read more Whether we we buying cars, getting them serviced or having auto body work done. These guys were the best. Sad they sold and moved West. Thanks Imgrund's, you'll be missed by many.

I started getting my oil changes @ MILLS FORD LINCOLN about 9 yrs ago and was so pleased with the…read morecustomer service, the personal care they give you so you don't feel like "a number" , and it's always a nice when the oil changes get done faster then quoted. Because of my great experience with them I've trusted them do extensive work on my truck from replacing both turbos, fixing the AC, a bunch of minor issues and a new engine! I've also had exceptional service at the Mills GM location and the Mills Body Works in both Customer Care and the physical work done on my vehicles. Everyone I have worked with at all of these locations have been very pleasant, knowledgeable, and kept me updated with progress reports while working on my vehicles and gotten them done in a timely manner. It is a rare gem to find a business that not only treats you well at one location, but throughout their whole corporation. I highly recommend any of the MILLS AUTOMOTIVE GROUP locations. Everyone I've have met is very pleasant kind and happy to be around. They are very knowledgeable and honest. Another bonus is how immaculately clean and comfortable the waiting areas are. Also love that they wash my truck before I get it back but most of all the communication, and honest, friendly staff I encountered.

We are new to the area. Took our Ford F-150 in for oil change and air dam alert always going off…read more They cleaned the air dam, said if it was still going off to bring it in and they would fix it (under warranty). Air dam continued to go off, so made an appt. to have air dam fixed and new tires installed. They installed the tires, but not the air dam. Said they had to diagnosis the air dam. We told them it had been diagnosis, twice. They ordered parts and set another appt. to have it fixed (under warranty). Took it in and they claim that they could not replace the air dam parts, they would just update the software. They updated the software and then charged us, because warranty does not cover software problems. The service man was condescending and rude. So, we paid, using our Ford Charge Card and they CHARGED US 3% TO USE THE CARD. I recommend to all customers. Do not use businesses that are charging to use your credit card. The fee they pay is the price to do business and they want you to pay for using your card. Northern Minnesota is the only place that I have been in the last 2 years (out of 9 states) that is doing this. Our previous Ford dealer would never have treated us like this.

Bought a 2016 Van from them and had it about 3 days before the fuel line popped out. Called them…read moreand told them the issue. Owner said to just pop it back on. Well they had to have replaced the oil cooler because it's not the original one at all, Anyways had to buy a new fuel line for the fuel rail that needed the clips to pop on and stay locked. First car i bought from them was pretty good car. The last 2 Hyundai. that one was was a headache to fix but i got it fixed now this van I've had not even a full month and i already need a new motor. 10,600 Gone. I want to say that i want to give them my business again, but they will never see my money ever again He's got So called mechanics that don't know their ass from there elbow. Save your money and buy from someone else. Ace Auto Sales is complete garbage.

They sell junk vehicles!!! Do not buy from this business!! We purchased 2 vans for our business and…read moreafter week one the thermostat went out in one and the transmission was slipping in the other one. Three weeks later, in the same day... Van # 1 leaks out 3 quarts of oil. Van # 2 the transmission goes out, and our mechanic tells us there are multiple issues besides the transmission!!! We spent almost $30,000 to buy junk!!! They offered to fix the vans at a discounted rate so we can give the dealership more money!!! How can they be trusted to fix them right???? Great gig here.. buy junk so they can fix your junk!! This place gets zero stars!! Owner... not a good guy!

Mills offered me a competitive price on a 2017 lease. Dane is the Sales Manager and he was very…read moreeasy to deal with over email. I didn't feel like I was pulling teeth to get the deal in writing ahead of time. There was no pressure to purchase add-ons. Joe was my sales guy, very friendly and knowledgeable. At one point the sales team all came out to shake my hand and thank me for doing business with them. It was a great buying experience and a good lease value. It was worth the 4 hour round trip. Thanks to everyone at Mills Honda!

I would not recommend buying a vehicle from Mills Honda. I bought a used 2013 CRV. Came with a 6…read moremonth 6000 warranty that covered nothing. Been in and out of their shop since bought. Engine light came on and off also TPMS (which they did fix) the first week I had it and now back in after 2 and half months engine light is on again supposedly they figured out what it was BUT it will cost over $400 out of my pocket (even though have warranty they offered) just to get where the problem is and to see where it's leaking then plus the parts to fix but don't worry they make it sound like they are easing your mind having this warranty. Do not take their warranty they offer and make sure you get everything wrote down. I feel like I got taken advantage of, they do have great salesmen they make you believe they are way better than mom and pop shop and they are far from it. Service manager is NOT easy to deal with. Does not reply to voicemails, my car sat there for a week I ended up stopping there and talking to connor the salesman who sold me the car to help get an answer. If you buy from them make sure it's brand new (factory warranty) or lease you might be ok BUT I guarantee I will never buy from them or recommend them. Which they just lost out on possible two more car sales considering parents are looking and soon to be 16yr old. Just don't want anybody else to deal with this headache. Lesson learned the hard way.

It was worth the drive to take my Jetta to Auto Import for VW Service. The service writer is nice…read moreand explains details clearly. He was accurate with estimates and time needed. My Jetta is fixed properly. I am glad that I drove to this location for good work, and great customer service.

I've got nothing positive to say. This is a small VW dealer. Their service manager recently quit…read moreand they have the parts manager filling in, who is not knowledgeable or equipped for the position. Loaner car they put me in for the day was absolutely filthy and stinky. I've owned VW's for more than 20 years and have dealt with four other dealers--all much better than Auto Import. Do yourself a favor and drive the extra miles to Eich VW in St. Cloud!

I took my Santa Fe there for recall work. Had I known that in order to replace the alternator,…read morethey had to take off the tensioner belt and that I would probably have to replace it at my own expense (about $450), I wouldn't have let them do that. I got 30 miles towards home and the car lost power. They towed me back and gave me a loaner car. In a few days they called and said another part that they took off was the issue and that the part was no longer available. I researched the part and found that AutoZone carried it. I called Dondlinger's and let them know. They got it from AutoZone in Brainerd. It has been 9 days since they started my car and I still don't have my car back. I'm very unhappy with both Hyundai and Dondelinger for this recall replacement.

From the owner: For a premium selection of new and used Hyundai vehicles, come to Dondelinger Hyundai. At our…read moreHyundai dealership in Brainerd, MN, we have an expansive inventory of cars and SUVs for you to choose from, and our Hyundai service team is here to help when you need repairs. Come to Dondelinger Hyundai today.

Went to price check some battery terminal cables and the old guy who helped me was an a-hole, just…read morestraight up being a dick in his voice and attitude, and was SO confident on the information he gave me, about MY car that I've owned all my life. Bro was straight up arguing back with me about everything, I wasn't trying to be rude, I had a straight and calm voice the whole time. But he didn't care one bit what I had to say and cut me off mid sentence multiple times. Note he has never seen my car or drove it, and was telling me the model didn't exist even though every other auto shop I've went to never had an issue. It says on the door what the car is. Didn't even bother asking for a vin number or license plate to look up, as every other shop does. Props to the younger new hires working because they're the only nice people there who don't actually seem to hate their job and everyone else around them. Ask for someone else if you get one of those douchebag old farts who think they know everything and won't back down no matter what you say. Go to oriellys or advanced auto if you want someone who, yes may still hate their job, but doesn't take it out on the customers and knows what they're talking about when it comes to vehicles.

went down to the store for a oil additive and the staff was super helpfull don had the information…read morefor all of my questions