Incredible service! I needed the upper brake light wired up (something I should have done long…read moreago). The staff was gracious and very friendly. The lobby is clean and well organized. I always check work after the fact and they did an incredible, very professional job. They did a pre-inspection and showed me what they did and a post inspection after. Very large selection of accessories for Trucks and SUVs. Seat covers, running boards, wiper blades, topper accessories, mud flaps. You name it, they have it, or can get it. Thank you!

I bought a topper and truck accessories about a month ago they were installed. I paid over…read more$5,000.00. The bug guard had a blemish. I called them like an hour after I took delivery of the truck, when I noticed it. They said they would get me a new one. They called a week ago and said it was in. Since I live 300 miles away, I don't get to Brainerd regularly. But I do get there. Last weekend the topper stopped latching on the right. I bought the topper to keep things dry, dust free and able to not be stolen. All three can happen now. I stopped in a few minutes ago, the guy said I could bring it in on the 14th. I said that won't work. I need it done sooner so I can wash my truck. The smart ass said, so what time on the 14th. I said that won't work. I said is there any place else I can take for warrant work? The smart ass handed me a catalog and said call any of the places on the back. I walked out and wrote this post. Next I will contact the Brainard Chamber, the BBB, The Attorney General and yelp, etc. These guys are the worst!!

This review is for the Ford dealership. Found a suv for sale on cars.com from this dealer, spoke…read morewith salesman and asked questions. One of the questions was : condition. Any body damage. Answer no. What would you rate overall condition of suv. They said 9.5 out of 10. So told them would be driving. 500 miles one way because this was the one I was looking for. They pushed their financing and I said no repedily. I drove the 500 miles. Walked in saw suv. It had 9 big dents in body!! One as big as a child's fist above front door. Chips all over. Rust on the lower panels. This suv looked like it had 100,000 hard miles. Not 60,000. They lied about condition. Let me drive 1000 miles round trip for nothing. My trade in looked new compared to this suv. Wish I had read reviews before I drove there. Was excited to find one with miles and color I was looking for. What a disappointment. I spent many years working at dealerships and they would have never had done this. Someone would have got a nice chewing over treating a potential customer this way. I'd advise you to look elsewhere. If they misrepresent this what else did I not see.

I have bought two trucks from Mills Ford. am ready to trade my 2019 Ford F-150 in but have one…read moreissue I want to take care of. The front passenger carpet when I run the air conditioner gets wet. It hasn't rained in a couple weeks. I know it's not leaking condensation from anywhere except the air compressor system. I stopped in at Mills Ford today. Talked to Eric in service I Let him know that I bought the Ford part in his parts department to fix the issue which I showed him I had in my hand, it's the firewall part as Ford built these with a defective part that allows leaks back in under the carpet. Eric was insistent that it's just an aesthetic part and he's never heard of it before. I asked him to look up the part number for a service bulletin. He refused, said he never heard of it, and he has no way to quoted it he's not interested. I asked him if my extended warranty would cover and he said no it's aesthetic parts. I explained to him that my carpet was wet it's gonna start molding and smelling and there is a possible service bulletin out on it and I have the repair part in my hand. How much is it gonna cost to repair it? Eric again replied to me he's never heard of it, and he's not gonna quote it because he has no idea what I'm talking about. I asked him again to look up the part number look for service bulletin. He refused. I came home looked up the part number on the computer,there is a service bulletin. It takes 1.4 hours to repair it and it is an ongoing issue with F150s 2018 through 2020. I will not buy another vehicle if I'm treated the way I was treated from the service department, it still puzzled me that they would have a part number that repairs the issue yet Mills, Ford Baxter Brainerd continues to say they've never heard of it and it was an aesthetic issue. The trucks is made out of aluminum, it won't rust and just vacuum the carpet dry! That was his solution. Here is the service bulletin if you have this issue. I am going to Atkin where they welcome my business: TECHNICAL SERVICE BULLETIN Water Leaking On Right Front Floor During Or After A/C Use - Built On Or After 31- Aug-2018 Model: 19-234 Good luck Helpful O 6.9

I bought a 2018 Toyota C-HR from Lake Country and when it hit 60,000 miles there was a whine…read morecoming from the front. It was still under warranty so I brought it in to be looked at. They said it was nothing to worry about. So now I found out that the transmission is a CTV and they fail completely. They knew that and sent me away. So now my car is failing me. I had hopes of driving it for many more years and trusted the Toyota reputation. I don't trust Lake Country now because they failed to do what was right. My husband passed away and now on a reduced income I am faced with needing to replace my car. Very disappointed in Lake Country and Toyota.

I came from afar to get the truck I wanted, which to be honest, wasn't easily found. Kole took…read moregreat care of my needs from the moment I contacted the dealership from home He gave me a fair price for my trade-in, responded to my questions quickly, and make the process quick and simple. The sales manager was also quite helpful and made it a point to be sure my trip from Wisconsin wasn't wasted. I like their no bullshit, matter of fact style of doing business. Our meeting was relaxed and comfortable. The friendly conversation wasn't forced. It's nice to buy a car from other "Drivers" and car lovers - they get it. We could have chatted for hours. Car buying is supposed to be fun. Well, I found that Lake Country Toyota still believes that and does everything they can to carry that tradition forward. By the way guys, my wife was stunned when I picked her up from work in her new pickup. I think she loves it more than she loves me! I'm glad you were a part of it and helped make it happen.

Everything was awesome today, great service today! Used my phone app to pull coupons from 20 off !…read moreNo wait good value! Manger was very helpful.

We needed an oil change and got right in on a busy weekend! Team was polite and efficient. We…read moreappreciate the great service.