Towards the end of Michigan Avenue. Two levels of shopping. Service staff was friendly. Selections…read morewere nicely varied. Value was as you would expect, but we were able to catch some sale items which is always nice. Overall, a wonderful store.

The staff were sort of hanging around and not helping anyone, despite it being busy. We helped…read moreourselves and found what we needed. The men's selection of fall jackets (right on season) was smaller than expected. However, the woman at the register was wonderful. She signed us up for their email program, which gave us a 20% discount, which made the value incredible. She was also very friendly.

First time in the store today and we had a wonderful experience. Very pleasant and patient salesman…read morenamed Courtney helped me with a purchase of Barbour jacket. I was somewhat between sizes and he was able to determine what I needed. Another salesperson stopped by as we were at the checkout register and provided even further help and information about my purchase. We also learned that if we see something we like in the catalog, we can call the store directly and they will ship it free (this may be available within a certain distance from the store). Even though I know nothing about outdoor equipment etc, I did not feel out of place.

My wife and I were there today. What a beautiful store. The sales staff could not have been more…read morefriendly, helpful and knowledgeable. A great experience buying great merchandise. We will return and buy more the next time we are in Chicago. Very highly recommend.

Sergio rocks! He was extremely knowledgeable about the attributes of their extensive inventory of…read moreproducts and follow up services. This is not inexpensive, but is extremely high quality and well warranted.

I love this product since I have been shopping with this brand for a few years and when they opened…read morea walk-in store on Rush St. I was totally excited and stopped in to look and feel their product lines. They seems to showcase their seasonal items meaning they won't display their winter jackets until the fall season. This location only can wash almost every product and spray their water repellent to protect your garments. I was able to bring in my two jackets and after 72 hours, you can pick them up for FREE. Parking is available but limited. I recommend Arcteryx - on Rush.

So far I've had a good experience with them since 1999 I've been shopping at this location and they…read morekeep up with the store and friendly and helpful like always staff is wonderful so yes if you like Nike go shop here if your in the area and even if your not just keep in mind it is downtown so the sales tax is up there.

Avoid this store!!!…read more I stopped by to purchase a pair of shoes and had one of the worst retail experiences I've had in a long time. Every employee I encountered seemed unhappy, uninterested, and completely disengaged. Not a single person smiled, greeted me, or offered assistance, despite the store not being busy. When I did try to get help, it felt like I was inconveniencing the staff - I even received a dirty look. Customer service appeared to be the last thing on anyone's mind. For a brand like Nike, I expected a much higher level of professionalism and enthusiasm. I ended up leaving and ordering the exact same shoes from Fleet Feet, where knowledgeable employees actually take the time to help customers and make them feel welcome. Nike, your products may be great, but the in-store experience was anything but. Customer service matters. Do better.

Amazing staff - friendly, helpful shopping assistance, clean store well designed for a great…read moreexperience in the city. Great convenient location too.

I passed this store on my way to lunch and wanted to visit it before heading back to Michigan and…read moreI'm glad I did. Malik was very helpful and professional during his assistance and exhibited the type of customer service I don't mind driving 3hrs for. Will be visiting again and again! Josh

I had a very frustrating experience when picking up my shoes, assisted by Shak. When I gave my…read morename, he immediately asked what specific shoe I was picking up. I explained that I didn't remember the exact model and asked if he could look me up by name, either on the box or in the computer directly in front of him. He told me he could only search by the specific shoe and proceeded to give me a hard time for not knowing the exact name--without first checking the computer. After going back and forth unnecessarily, he finally went to check and, unsurprisingly, my full name was clearly written on the top of the box. This entire delay could have been avoided. While still in the middle of helping me, he then stopped our interaction to assist the customer behind me--who was only purchasing a water--because that customer was impatient. I was left standing there, mid-transaction, completely ignored. At that point, my frustration peaked and I stopped engaging because I couldn't believe how dismissive and rude the behavior was. To make matters worse, he then asked if my name was "Robert" because there was someone else with the same last name. When he finally turned the screen toward me, my name was directly under Robert's, clearly visible. This only reinforced how careless the entire interaction had been. This was an incredibly unprofessional and unwelcoming experience for something that should have been a simple shoe pickup. The lack of basic customer service and attention was disappointing, and it's left me with no desire to return.

My most reason visit to Fleet Feet was not to grab the last, cool pair of runners or was it to sign…read moreup to train for the Chicago Marathon using FREE AND FUN groups/classes nor was it to check out their chic yet highly practical workout wear. My situation is a little different.... I explained to my sales person. I'll probably never run a marathon again. I just started to hit the gym after 6 mos of intense physical therapy from a car accident resulting in having a full, right hip replacement & probably needing a knee replacement. I just had a gnarly bunionectomy performed three days ago. Hence, my journey to Fleet Feet. I first looked on line & found "THE SHOE" I thought was for me. I was set! Their site was easy to navigate & use. A lot easy than these sensitive keys on Yelp! LoL They offer shipping, etc..., I just wanted to check them out myself so in store was the route for me! Well, as you know, each stock runs differently (small-tall, short to high, wide& narrow). It was 6:50pm when I walked in... they close at 7:00pm. I had10 minutes to find my shoes! Naturally, I gravitated towards another pair! I told the sales person exactly what I was looking for & needed out of a shoe... He found it! He found it with minutes to spare! I tried I t on & it was the most comfortable, most supportive (more than my ex-boyfriend), most stable run-walk shoe. The best bang for my buck! Well worth the money & the wait! I love them!! Thank you, Fleet Feet! Oh! A 60 MONEY BACK GUARANTEE! That's an added value for peace of mind AND your wallet.

Stopped by and they fixed the gear sticking problem for $20 in 20 min! Very easy to work with them.read more

3rd Coast Cycle's owner pulled a bait and switch on us and almost killed my partner. We found the…read morebike through an online listing. The owner had assured us everything was in order and ready to ride. When we took the bike out on the trails, my partner almost broke her neck on a downhill when the breaks suddenly gave out. We took it too a shop and found out that the wheels on the bike were not the original wheels and had been switched out. The rotors on the wheels were too small, leading it to quickly wear through the pads and suddenly stop working a couple hours into the ride. When we notified the owner, his response was "scary." Yes, incredibly scary. My partner could have died due to the owner 1) pulling a bait and switch and 2) not checking and ensuring the safety of the bike.