I went to replace my 12 year old Patagonia jacket that delaminated and had other signs of wear. It was a great coat, but it was time. To my pleasant surprise, the manager said that the delaminating was considered a material defect. Even though the coat was more than a decade old, they replaced it with a brand new $500 jacket. I felt like I was stealing and asked them three times if they were sure about their decision, which they confirmed. I felt so guilty, I bought a $50 hat. I've always loved their products because of their practicality, fit, and style. Now I have one more reason to return. read more

Great products for rugged outdoor use. Even better service as I had a piece of wind/rain resistant jacket whose inner liner ripped and the store replaced it, no questions asked, no receipt. Life long convert here. read more

Patagonia Chicago Mag Mile - Sports Wear Near Me - Chicago, Illinois

Patagonia's Better Sweater (tm) fleece jacket is an iconic cool-weather piece. This fall I decided to take the plunge and upgrade my well-worn North Face Denali (now relegated to in-home wear) to a more streamlined, but still cozy layer. With the vagaries of the weather, and occasionally inconsistent building heating and cooling systems, I justified the purchase knowing that I would get use out of it at least from October-April. Having researched colorways and styles, I was well prepared when I walked into the Patagonia store on Oak Street. With so many brick and mortar shops fading away, I felt that in-store experience would be the way to go for this purchase. As this was my first Patagonia item (other than some fleece sweatpants I purchased at Nordstrom years ago), I needed a try-on to get a feel for sizing. Walking into the store, I found the layout to be slightly confusing (some women's apparel is on the first floor and some is on the second) and the lighting fairly dim. I did find what I was looking for right away and managed to get the attention of a salesperson. He seemed put out when I asked him to help me reach for the jacket that I was eyeing as it was high on a pole, behind several other sizes. Side note: It is inexplicable that many of the styles I would consider popular or perennial bestsellers were placed so awkwardly out of reach. I noticed a couple of other customers having difficulty accessing items stored on high hooks or overhead. I'm not certain if it is a question of a lack of space in this two-level store, or if it is a case of the space not being used wisely. As a result of this experience, I was left lukewarm about this outpost of Patagonia. For future purchases, I will most likely gravitate to small business sellers of this brand or else peruse my go-to department stores or online retailers. read more

Stopped to check out the store as I'm a fan of the brand and was visiting Chicago. Was greeted with excellent customer service, amazing help on ordering a t-shirt and getting it sent to my home. Can't remember the gentleman's name, but we talked fishing and he mentioned he was from Hawaii. Also had a great convo with 2 other employees and one of them, named T, happened to be born in my hometown back in Western Pa! Again, staff was great, friendly, and wanting to connect and have great conversation. Top notch experience and service! read more

Patagonia Chicago Mag Mile - Sports Wear Near Me - Chicago, Illinois

This is a nice store lots of space and staff that offers to be helpful but will give you space if you desire. It was nice to see in person the seasonal offerings for men, women , and children. The seasonal palate is not good for my super fair completion . I was drawn instead to the adorable collection of kids wear. The location is along a street with other high end shops and several eateries. read more

Patagonia sizes are NOT CONSISTENT. Obviously outsourced. On Patagonia web, no instructions for sizing. One jacket, a woman wears a small. Another jacket, it would be a large. Something has gone wrong with Patagonia. My family used to spend Alot of money with this brand. NEVER AGAIN. read more

I can't help but to commend how knowledgeable the staff and associates working here are. I had popped in to check out some of their jackets I saw online and was met with a wealth of knowledge. They know their products oh so well. Everything from intended use, value, quality, and differences between some of the different jackets were all very helpful when I was trying to make a decision on which jacket to go with. Wish I could remember the gentleman's name that was helping me out, but I gotta say he went above and beyond with helping me out. He even brought out some new products to show me that they had just got in but hadn't even put out on the shelves just yet. Anyways, worth a stop if you're looking to invest in new outer wear, jackets, etc. Staff is more than willing to answer any questions you may have and help to find the right piece for your needs. 'Til next time, cheers! 226/365 read more

We started going to Patagonia for underwear. We wanted ethically made undergarments and Patagonia was close to home. Sure, that might mean paying $30 for some panties, but we have the peace of mind that those panties were made by people who had decent working conditions, were paid a living wage, and were made with materials that were sourced in a responsible manner. We discovered that Patagonia undergarments are extremely comfortable and durable! We used to wear dainty things from Victoria Secret that would get holes or stretch out. Patagonia's products haven't done that so far. Now we have purchased several other clothing items from Patagonia: hiking shorts, a dress, and rain jackets. The sales people have been very helpful in helping us select those products. For the shorts, the sales person explained that they were out of women's but that we should give men's a shot. The men's hiking shorts worked out great! I'm thankful to our sales person for thinking outside of gender boundaries to get us something that suited our needs. The rain jackets are our favorite jackets right now. They're breathable and do a decent job of keeping us dry. What sets these apart is that they don't suffocate us and make us sweat. Patagonia has been very accommodating when I've tried on a number of items in the fitting room. They've kindly given me their opinions about fit and sizes. They have never made me feel pressure to buy anything. In fact, we've sometimes left without buying anything at all! It's clear that the employees are well treated. They've talked to us about how the company gives them paid time off to volunteer or protest. The company cares about people and the environment and that's something that I can support. read more

And one week later I recvd my Merino Wool Base Layer repaired and shipped to me. Thank You! Oh did I say Customer Service is lacking at The Lincoln Park Store ...... that still stands read more

Came to pick-up my online order at this store. Most of the store employees were nice, with the exception of the guy that was helping me. He was rude, had very bad body language/manners - interrupted my conversation abruptly - and responded to my inquiries in a very condescending tone. I left the store feeling annoyed - and that shouldn't be the case for me or anyone to experience from a retail store. read more

I came to the store to ask a question regarding my nano-puff vest and how to fix some pilling. Everyone was extremely friendly when I walked in and Jed was the associate that helped me. He provided great advice and ensured that I was 100% satisfied with the product by providing the correct detergent to use and offered to replace the vest. Absolutely the most amazing customer service and I will be a lifetime customer for sure. read more

I love Patagonia! This store does not disappoint and Yvon Chouinard's fingerprint is always present. I liked the winter scene from Pictured Rocks National Lakeshore behind the register. read more

i have been faithful to patagonia for over 15 years and so i'm in Chicago and i passed a store and went in. The store looks great but sadly the staff suck! i picked up two items from the sale rack for my daughter and when I went to pay they told me that the rucksack was not on sale, even though it had a 50% off ticket in the bag! The sales assistants start talking to each other in front of me and my daughter and then finally girl says to the other sales person 'You don't have too...' i.e they are not honouring the price, and I felt like they were accussing me of putting the sales tag in the bag - please check the security tapes. They we're unfriendly, unhelpful and i felt i was treated poorly - What is going on Patagonia? Ok i'm not in sunny laid back California today but I expect the same genuine Patagonia experience where ever I go... I walked out not buying anything with a bad taste in my mouth... This Patagoinia store sucks... read more

This Patagonia location is new. I came here to return a jacket I picked up at the Georgetown store in DC. The lady was very helpful and even knew the guy I got the jacket from. I thought that was pretty cool. She also helped me pick out another jacket that I really liked. Bottom line: Convenient location, great service, excellent products! read more

The first time I went to this store a year ago the staff was very hands off. Even when I was searching through back packs for 10 min, no one asked if I needed any help. Fine. Maybe the staff were busy (they weren't). I wondered this store alone without any one for about 30 minutes. I left and made my purchase via Amazon. The second time I came to this store (about 9 months later, bc the first visit had left a sour taste in my mouth), I walked in with my husband who wanted a few specific things. It was about an hour before closing on a Monday night so the store was dead. We walked in, employees didn't even look our direction, as we stood there wondering were we could find certain items. We stood there for all of 30 seconds looking around, feeling like idiots that were imposing, before we decided to leave. No one can be bothered to great us, let alone ask if we need help. I've worked retail. I am a consumer. Greet people when they come into your store. It takes 2 seconds to say "hello" and make someone feel welcome. It's a brick and mortar store, get your staff in the habit of saying "hello" when they can be bothered to do so. The staff at Barneys down the street are less pretentious than the staff at Patagonia. There are espresso bars in Williamsburg with baristas less smug, and more friendly than the staff at Patagonia. read more

We're only a month in, so I can easily say that Grace has made Jan 22 the best day of 2014 for me so far. Not only did Grace and the rest of the team greet me as I walked in, but they wanted to help right away. After talking about what I was looking for, a down jacket, to replace my inner lining, Poor Grace had to listen to me lament about my jacket problems. In the end, Grace came through and solved my lining problem! We talked about Patagonia and how great the company is, how much they do outside of creating products, and how she is thrilled to be part of a cool group. While you might end up paying a little more (similar to the prices of that store further north), you are sure to have a product that lasts, works, and the company stands behind! They will make sure your gear goes the extra miles and lasts longer than any other brand out there. Well worth the trip in to find what you're looking for. Thank you Grace and Patagonia! read more

This specific Patagonia is on Oak Street which is right off of Michigan Avenue. It has less foot traffic than other stores on Michigan, so the store was less crowded which was a plus. I enjoyed this Patagonia store because it was organized and the workers were helpful. The men's is on the first floor. The women's and children's merchandise is on the second floor. I don't think this Patagonia has a sale section. I didn't see it when I went. This doesn't surprise me because their sales are usually on the website and are for exclusive items. read more

In LOVE with my new jacket! It's warm, cozy and the hood actually fits and stays on in heavy wind :) I would def make another purchase in the near future. read more

I've been a Patagonia fan my whole life but this was my first time visiting an actual store and it was AMAZING! The staff were very helpful and friendly, the store is spacious and well laid out, and there were TONS of sales going on during my visit!! I will be back! :) read more

Patagonia Chicago Mag Mile - Some of the many fleeces that were 50% off when I visited in February - Sports Wear Near Me - Chicago, Illinois

So, I bought two backpacks from Patagonia. I was a bit sticker shocked since I haven't headed Back to School for some time, but as I travel a bit, having extra space, comfort, and options was necessary. I took the smaller pack to Peru to hike the Inca trail and discovered, even in my petite frame, just how important having a chest strap is. Unfortunately, the Chupacabra pack (ok, it's called Chacabuco, but I can never remember and Chupacabra is fun to say!) didn't come with a strap. Then on another trip I lost part of a strap on the Cascada (no nickname) bag. Imagine my shock and Joy that Patagonia not only Replaced the entire Backpack that lost the strap,but also gave me a strap for my Chupacabra bit then Thanked Me for pointing out that the Chupa, though small, was still big enough for a chest strap. read more

This stuff is expensive but lasts forever. My zipper on my 6 year old H2no jacket broke so I brought it into this location. They sent it off to get fixed and it was mailed back to my house in about 2 months ALL FOR FREE. They said it took a little longer because of the holiday season. read more

Wow, such great assistance and service from Tee. I couldn't be more grateful for the company replacing my discontinued, damaged-beyond-repair coat. I will recommend buying a Patagonia coat to all friends and I hope Tee receives the recognition he deserves! Thanks again! read more

The customer service here is phenomenal! Thanks so much to Chris for helping me get a shirt for my boyfriends birthday. They didn't have it in the store, and before I even had a chance to give up and call another location, he found it online and waived the expedited shipping for me (without me even requesting he do so!). He made it so easy and he was super friendly. 10/10 :) read more

I just walked in to the establishment with my group of five non caucasian individuals visiting from out of state. The manager (Caucasian male) was at the register and stared at us as we walked in with no greeting or acknowledgment but he happily greeted the two white couples that walked in right after us and asked them if they needed any assistance. Thanks for establishing an awkward environment and making us feel unwelcome Sir. read more

The politeness and the skill of the store staff is really worth noting. I went in looking for a coat suitable for the Chicago winters and I left with one that was just what I had hoped to find. I had not been in the store before and I found the layout of merchandise confusing. The gentleman who helped me on the main level listened to what I wanted and knew their products very well. I feel confident that I made a good purchase. To seal the deal, the charming young woman at checkout was kind and helpful. In short, you will find quality merchandise with skilled salespeople who know their lines. read more

We were visiting Chicago from Alaska, where Patagonia is a go-to brand for all of our winter activities. We just popped our head in, but I ended up getting a few new pieces, including a new hoodie that I traded in for an old well loved one that had begun ripping at the seams. They replaced it right on the spot with a new one. I know Patagonia has a great company ethic, which is why most of my outdoor gear and everyday clothing is from this company, but I was really impressed with the customer service at this particular store (albeit the first one I have ever visited). read more

I was in the other day and the employees went the extra mile to welcome me and help me out. One employee happily searched multiple stores for various styles and sizes I was searching for. read more

I came in looking for a specific type of pants and the friendly staff member impressed me by not stopping only with admitting that they do not have the item, but he referred me to the sports outfitters a block away that would have the pants. He gave me directions and pointed out to me how to get to that other store. Kudos for the management keeping a staff member who is so honest and helpful read more

Chris was funny and I got a cute jacket. Win-win.

The customer service was amazing, and I am definitely coming back for anything Patagonia has; forget the online.

Hey dudes back off a littel will ya? Look, the store looks good and had losts of stuff. You have a bunch of offiuce people who are going to come in at lunch just to browse a littel as seasons change etc. plxzzz get out of my face in first five seconds and then repeatedly asking if I need help when I say hey no. are you hearing this? Get off my back and stay off! sorry to be so blunt but come on this is 101 stuff.. I dont care that 'corporate' told you to hound me my whole visit.. most every time! There it has been said and yes I do feel littel better LOL read more

I love visiting a store where the employees know the product! Walked away with something entirely different than what I thought I needed because the employees helped me understand the different products they had. Thanks! read more

I love the Brand and their product, but the most recent experienced I had just wasn't good customer service, and made me feel unwelcome. As I walked into the store I made eye contact with an employee and I greeted him, he stared at me blankly and turned away without even saying a hello. I went in searching for some winter gear but no one checked in on me or asked if I needed help finding a specific item. I couldn't help but notice I was the only colored person in the store and thought that was the reason why I was being ignored. read more

Thanks to Grace for doing some investigative work to hunt down a backpack that wasn't in production any longer. I will continue to recommend Patagonia products and their service to friends and family. read more

Great to see a company like Patagonia bring another store to Chicago! They've got great gear, stand behind their product, and have a beautiful store! read more