Very professional and friendly staff, however I received a food intolerance test with my first…read morevisit which came to $275, the test was $95. When I returned to get the results I was then charged another $85 for a 30 minute follow up that took 10 minutes. I was not told I would have to pay again and was under the impression the cost would be covered in the initial $95, considering I was just read the results of the test I already paid for. When I said something about this I was then told I had coverage and that my $1000 a year to cover everything (dental, prescriptions, etc.) was fairly good coverage.

I give this clinic 5 stars because I was in so much pain with my back and their receptionist and…read moremassage therapist were so accommodating to get me an appointment that day. The massage therapist worked on me for 1/2 hr and it's made a world of difference. I'll be back!

I want to be clear the massage therapist himself was excellent. He was knowledgeable, professional,…read moreand clearly takes pride in his work. He's the only reason this review isn't lower. The clinic management, however, is completely unacceptable. There was no hot water for two weeks, which meant no hot towels something that is a bare minimum expectation for any massage clinic. Operating like this shows a serious lack of accountability and basic standards. It's frustrating to see a skilled therapist working in an environment that's so poorly managed. Clients are paying for a professional experience, and the clinic is failing to deliver on even the most basic level. Management needs to get it together. After posting this review, I received an email from management that was extremely aggressive and rude. Businesses often ask customers to leave reviews, but when honest feedback is shared, some responses include threats instead of accountability. This kind of reaction is not professional and makes clients feel intimidated rather than heard."

The office manager cannot be bothered to speak to the client when the experience is subpar with no…read moresolutions offered. The massage rooms are freezing with high A/C when you have no clothes on and only a thin sheet covering you for an hour. People like me who have arthritis feel the cold in a negative way and the whole point of a massage is to relieve issues not make them worse. Better to spend a bit more money and actually feel like you got some relief from your pain instead of adding to it.

If only I have the option to give them 6 stars because everytime I come here I'm never…read moredisappointed. I have had different RMT and each of them are unique and great at what they do. I can't wait for my next month's appointment :-D

Their service is very poor. I booked my husband for June 13…read more When I came there that day, I was told it was cancelled same day as when we booked the 6 month membership on May 4, 2022. I asked the receptionist who cancelled it and why. She can only tell me the time it was cancelled which is 7PM on May 4th. She said she doesnt have any other details. I told her we never cancelled and we didnt receive any email cancellation. she said she doesnt know. Such a very lousy management. Then I asked her about the other appointments for my husband, she wasnt able to see the appointment i made for the month of june as well. she said maybe it was booked online. Then she looked and found it out. Funny their booking system is not synchronized. The other june appointment better be pushed thru or else they dont have the right to be having a 6 month and 1 year membership program. I am cancelling the said 6 month if they cancel the june appointment. You have a very bad way of doing business!

Next up for a 60-shiatsu comparison review is OK! Going by…read morethe number of reviews, this place is super popular. I went during the xmas break and, like everywhere else in Chinatown, it was super busy I suppose with many people off work. I went upstairs to check in, and they led me downstairs, which was quiet and appeared to be an overflow area for when it was too busy upstairs. Lily was ok with English, and quite skilled too. I now know to ask for the pressure at the beginning if they don't ask, and she was good with heavy pressure, although not quite as intense as at XiangXiang. She also seemed to know where to apply pressure that would do the most good for me. I found that a good masseuse will know where the pressure is needed, without having to ask. The pacing was pretty good, although she was interrupted a couple times with admin but given how busy it was, it seemed not overly disruptive. She also seemed to have her eye on a surveillance monitor which was in the room, allowing them to keep watch on several different areas of the business. I haven't seen this anywhere else, but was understandable with how intense this place can get. I see that Yelp lists them as open until 10:30 pm which is at least an hour later than anywhere else, although I didn't confirm the hours during my visit. Overall a great experience and I will consider them in my top tier.

Had a sweet and relaxing time at OK, the masseuses were attentive and helped out for any requests…read more There was no rush and great value overall!

I wouldn't recommend massage here if you're suffering from any sort of injury as the therapists…read moredon't seem particularly experienced in that area. My regular massage therapist had to cancel last minute and since I was in so much pain I booked a last minute massage here. I told the massage therapist that I had really aggravated my post concussion symptoms, so she thought a good idea would be applying pressure to the middle of my head and massaging that area. Not a good idea as it caused much further aggravation. I told my chiropractor, regular massage therapist, and family doctor what happened, and they were just absolutely baffled why a therapist would do that to a post concussion syndrome client and confirmed that this has what led to a major setback for me. I informed the office of what happened but no response. I'm sure this place is OK for relaxation massages but don't make the same mistake I did and come here for more serious muscular and nerve issues.

They know what they're doing! I've come here quite a few things for registered massage therapy,…read moreand they don't skimp on the pressure or the quality of their service. I've been treated by multiple RMTs and they're all very good and professional. I come here to address athletics related issues rather than for relaxing, indulgent massages, though I'm sure many clients come here for that too. The rooms are quiet, simple and peaceful (some nice washrooms there too!). Sign up for their last minute club if you think you'll be a repeat client as subscribers are notified via email about last minute appointment availabilities. If you take advantage of those times, you may also receive $10 or more credits to use at another appointment.

Review is specific to their RMT service, and actually specific to their RMT Brandon. My neck and…read moreback was in such a state that I couldn't even look to the side and I needed to find an alternative since my regular place couldn't take me that day. I wasn't in to have a bit of relaxing downtime; what I needed was to leave at least being able to shoulder-check! Brandon knew what he was doing and though it almost involved tears at points (seriously, a couple pressure points actually made my eyes water), I left in much better shape. I came in for another session 2 days later and the improvement was again markedly felt. I should add that I was always asked whether the pressure was okay whenever a particularly troublesome spot was targeted. If you're genuinely hoping to treat a troublesome area, I would strongly recommend Brandon at this place.

I visited the resident chiropractor last summer because I was in misery due to a herniated disc. I…read moresought them out because someone suggested laser therapy to me. Ten minutes into my initial assessment that idea was dismissed but I didn't really mind because my back saw gradual improvement with the prescribed treatment I did receive. Problems began when I ordered orthotics through them. I persevered through the discomfort because I was told this was all part of the adjustment period. However, that discomfort turned into severe pain. The extra padding added later did nothing to ease the pain. After a few ineffective suggestions, I was then informed by the chiropractor to see them again once the pain subsided - which I interpreted as "there's nothing more I can do for you." I was left with plantar fasciitis that to this day still requires therapy. Thank goodness I found another chiropractor who worked with me to find and employ effective treatment. I am sorry, but I cannot recommend this clinic to anyone.

I called in to get a last minute massage and they were able to fit me in the next day. The office…read morewas clean and tidy. The RMT, Fong, was very professional and the massage was done well. I prefer deep tissue and Fong was able to provide that for the entire hour. I will definitely go back in a few weeks.

I purchased a Groupon for two.. our reflexology massages included a herbal foot steeping, which I…read morerealized is, feet soaked in hot water while you sip on their house tea. Not what I had pictured, given the name of the massage. Tea was good though. My reflexologist was Harry, an RMT. I felt that my experience was subpar in comparison with what I could see from Linda, the masseuse that was working my mom's feet non-stop. I was making light conversation with Harry who often paused throughout. This was noticable to my mom who made mention of it to me in another language even though I was aware. I didn't want to make a fuss and said all was good. The foot massage was decent. I had higher expectations though considering it's specialized and geared towards feet but basically felt that I could have gotten a great full body massage at my regular spot with a foot massage included. Harry noticed swelling in one of my calves and was careful when working my leg. He pointed out plantar fasciitis, which I've also pondered as having. It was refreshing to see that he was observant to these subtle differences. My mom enjoyed her massage greatly in spite of the sensitivity she experienced as a result of tense muscles and tender points. Now this is where things get murky.. At the time of my booking, the lady who was booking us in mentioned that instead of purchasing another Groupon, to buy direct from the store and they would match the price I paid for the Groupon for another massage. When I brought this up to the two ladies at the front reception, seeing as I was keen on purchasing another two (one for mom who obviously enjoyed it and to give myself and the place another chance), I was told that this was incorrect and that I could not receive another Groupon massage. I was trying to explain that it wasn't for another Groupon but based on the information relayed to me, that a price match for two reflexology massages would be honoured. The point was completely missed as I kept getting told that the deal is based on a body massage, which made no sense to me and as such, didn't pursue the matter further. The place is clean and the area we were seated in is comfortable. We sat on leather sofa chairs resembling massage chairs. Would have been amazing had they really been. I liked that they maintain hygiene by placing plastic bags in wooden pails as opposed to a foot basin. Employees are nice. Not everyone speaks English well so communicating poses as a challenge, especially when you're trying to understand why pressure points are achy, which ones and ways to alleviate the tension.

I went for physio for my sore, stiff back. I had some improvement after a few visits, then my…read moreprogress stalled despite completing the exercises. Instead of trying something new, the physiotherapist told me to skip a week and see how I feel because there was nothing more she could do for me. Basically, I was abandoned as a patient. I cannot recommend this business.

The staff here is friendly and accommodating, they make you feel welcome and go out of their way to…read morehelp find the best treatment plan for you. My appointments always start on time and I receive email reminders a day ahead, which is really helpful. I have had Doctor Becky, Doctor Sarah and Doctor Tanya.. They have all been great. I recommend this health center if you are looking for somewhere in Milton.