The initial reason I contacted them was due to an error on my part. I won't go into detail…read more I just want to share that it was literal MOMENTS after I sent my message in to this company when I got a call from the company. The guy on the phone was extremely nice, I could tell he genuinely cared and I felt bad for my mistake but the customer server was so gracious the whole time. I rarely see such quick and genuine service these days. It really stands out, not like a sore thumb, more like a diamond in the stone. We need more companies like this, personable and human and professional.

**Four Rides, One Luggage Tetris Disaster, and a Wheelbase Lecture**…read more We used this company four times between June 11 and June 21. The first three rides were good. The fourth ride, followed by the company's defensive and condescending response, earned the two stars. For our final transfer from the Seattle Marriott Waterfront to SEA, there were two passengers returning from an eight day cruise. The company had already transported us from the airport, to the cruise pier, and back from the pier. Our luggage needs were therefore not exactly a mystery. Before the reservation was confirmed, I requested Navneet, who had driven us previously in a larger and more comfortable vehicle. That request was never acknowledged. Instead, the company sent a BMW i5. They later provided a detailed explanation that it qualifies as a standard sedan because its 118 inch wheelbase exceeds Washington's minimum requirement by four inches. Congratulations on the wheelbase. Unfortunately, those extra four inches did not provide enough luggage capacity. The driver placed bags in the front passenger seat, obstructing the passenger side window and potentially limiting visibility of the mirror. She then complained about the luggage during the ride, as though two people returning from an eight day cruise had committed some shocking act by bringing suitcases. The company repeatedly states that safety is its highest priority. It was not the highest priority during our ride. Once it became clear that the luggage did not fit safely, the appropriate response would have been to stop, arrange a more suitable vehicle, or find another safe solution. Instead, the luggage was stacked in the front seat and the trip continued. The company continues to focus on the fact that we reserved a sedan for two passengers. Apparently, confirming the number of passengers also confirms that they will be traveling without luggage. Their response stated that "facts matter," so here are the facts they continue to avoid: The vehicle did not have enough room for the luggage. The bags were placed where they obstructed the passenger side window and may have limited visibility of the mirror. The driver complained about the luggage. The trip continued anyway. They also wrote that "expectations and requirements do not always walk the same path." That may sound impressive in a management seminar, but it does not explain why luggage was stacked where it could interfere with the driver's visibility. This was never about demanding a complimentary upgrade or expecting a specific chauffeur. It was about sending a vehicle capable of safely carrying two passengers and their known luggage. Instead, the company's position appears to be that because the vehicle technically met the definition of a sedan, everything that happened afterward was acceptable. Minimum compliance is not the same as safe, thoughtful, or professional service. The first three rides were good. The final ride was poorly planned, uncomfortable, and potentially unsafe. The response afterward was a master class in defending technical compliance while avoiding the actual problem. Their priority seems to be winning an argument rather than understanding why a customer felt unsafe. Two stars remain generous. One for the first three rides and one for the four inch wheelbase surplus that apparently mattered more than unobstructed visibility.

Excellent service and great price! Professional and friendly…read moreteam that are flexible and understanding.

Mark was an AWESOME driver! He was early and communicated with me consistently. He knew the best…read moreroutes to take, he was friendly and patient with a limo full of loud teenagers having a fantastic time. He was very professional and made our 16th Birthday Celebration that much better!

Absolutely outstanding service! Driver was outstanding,…read morecleanliness and safety did not fall short . Highly recommend

I use century car service for three trips. Pick up at the Seattle airport to my downtown hotel…read more Pick up from my downtown hotel to the cruise port. And then finally cruise port pick up to the airport. Every ride was on time with a professional driver who assisted with anything we needed. I highly recommend century car service for any transportation needs in Seattle! Thank you for a great experiences.

Jerry at Jimmy's Auto helped out this single mom in a pinch!…read more After barely making it to my son's doctor appt that afternoon, the car barely chug-chugged to Jimmy's. (Yelp led me to the closest mechanics and I'm glad to have found the many positive reviews at Jimmy's because it was close!) It was a short wait and simple fix to get us back on the road (water in the ignition coil; missing a seal) and as a single mother, I AM SO GRATEFUL that Earth Angels like Jerry exist and don't take us for a ride Also, Jimmy's has a very cool and clean lobby; hip velvet sofas instead of plastic chairs. PLUS, this is the cutest bathroom sign I've ever seen! Thanks Jerry and Jimmy!

I recently dropped off my car for services and let me tell you, I was impressed. The mechanics are…read morethorough and professional, with fair prices. I dropped my car off at noon and picked it up within 2 hours! I suggest you call ahead to schedule, great guys!

It was amazingly easy to book a ride from SeaTac airport to Gig Harbor. The driver Val was…read morecourteous, helpful and on time. He kept in contact with us after our plane landed and we met him at a designated door per the instructions. He helped us unload our luggage and move it a car we would be using. I will definitely use Eastside Limousine again next time I return to SeaTac!!! Plus the car was incredibly comfortable and bottles of water were available! First rate service!

Very patient. It was a nice n relaxing ride on the way home. Itvwas nice considering we have been…read moretraveling all day

Used the service from seattle Tacoma internal airport, quick response, reasonable price,…read morecomfortable ride.

From the owner: We offer luxury car service throughout the state of Washington. Our chauffeurs are licensed by the…read moreWashington State Department of Licensing and thoroughly trained in customer service etiquette, the safest routes, and how to properly secure the passengers’ belongings. This ensures that your trip will be safe and hassle-free. For those looking for premier quality transportation services, Luna Limo Services is the perfect choice. With excellent service quality and highly trained chauffeurs, customers can trust that their ride will be both reliable and safe. Our exceptional services make Luna limo services the top option for travelers in Washington. We invite you to book our excellent services. We look forward to serving you and making your journey as smooth and enjoyable as possible. Make the right choice: choose Luna Limo Services!