Back about a month or two ago, Aetna & UW Medicine were having prolonged contract negotiations that…read moreseemingly wouldn't have any settlement in a timely manner. During that time I had to look for medical care elsewhere and discovered Pacific Medical. My initial contact was with a receptionist (name ?) who was the most pleasant receptionist I believe I've ever met. She was so helpful and arranged an appointment for me to meet a new PCP (Primary Care Physician). She transferred all my medical records from UW Medicine making the process painless. Did I mention the receptionist was so very pleasant? After my initial meeting with my new PCP, I was thoroughly impressed with the staff at Pacific Medical. The medical facility is really close by my apartment, so traveling back and forth is not a problem. Lots of parking, with about half dozen Handicap parking stalls directly out from the front door of the clinic. Perhaps the time spent with negotiations between Aetna & UW Medicine was my good luck.

Crap care. Never return your calls, ma's are useless, especially Vi. Not only is she rude she'll…read morecut you off and hang up on you. Doctors care isn't bad but the staff is always rude. Last time I was there a man came in with chest pains and they told him to go to the ER without even checking him. The patient could barely walk. Care has gone down hill for a while and the staff is the worst.

The care was great! Kind workers who were understanding & careful…read more My daughter is 6 months pregnant, hurt her foot on the stairs. We had to bring her 2 year old with us. They gave granddaughter crayons, stickers, coloring sheets & a bottle of water. We had made an appointment, so exam, X-rays & casting was under 2 hours. Brenton, diagnosed & treated her wonderfully. Rolando wrapped/casted her. He kept asking if she was comfortable, what he could do for her, etc. This was such a relief, not having to go to an ER, and not feeling as if we were on an assembly line.

Wow! I came down with something nasty the day after Christmas with fever, diarrhea, nausea, stuffed…read morehead etc. Ten days later still having fever, phlegm, nausea etc. I got kind of scared as I've never been this sick. I made a virtual appt for Sunday with Indigo Urgent Care. The staff could NOT have been more wonderful. Shantel got me all checked in and was very kind, and Jason Johnston PA met w/me virtually, took care of everything and answered all my questions. I'm glad I rarely get sick, but it's a huge comfort to know Indigo can help and with such friendly staff. Thank you THANK YOU.

THE LAB HERE GAVE US *CONFIRMED* INCORRECT LAB RESULTS on 2 separate occasions, resulting in my…read morehusband in the ER. We are still stuck with the bill even though THEY CAUSED HIS SYMPTOMS & COULD HAVE KILLED HIM!! The lab on the main floor did not process my husbands labwork correctly, resulting in his cardiologist changing his medications. 36 hours later he was admitted to St Joes ER (also a Franciscan facility) with heart attack symptoms (BP ~210/107, tingling arm, nausea, etc). According to the ER Dr, his admittance into the hospital was a direct result of of the medication changes made by his cardiologist, based on the incorrect lab results. We followed back up with the cardiologist at this location. He admitted his own family had stopped using the lab there, as they were unhappy with results from there as well... Nonetheless, we cautiously had his blood work done a second time, again resulting in incorrect numbers. We then got a 2nd, 3rd & 4th blood draw at 3 other labs not Franciscan labs. It was confirmed his results from that lab were incorrect. We contacted a patient advocate with Franciscan. Concerned that if this lab processed one patients labs incorrectly twice, it was easy to assume it was happening to others. After 4 months of internal investigation, they admitted the same person processed both samples, retraining was done, but we were still liable for the $5000 bill at the ER ($2000 insurance, $3000 out of pocket, $21000 contractually written off). Even though the Drs decisions, based on INCORRECTLY PROCESSED blood samples, almost KILLED him; we are still responsible for the bill to save his life. A bill from the exact same corporation.

Personally been to this Medical Clinic 3 times in the past 2 years to see Doctor Garcia for routine…read morecheck-ups. The past two times were in April and June 2025. Adequate staff at the reception area on the 2nd floor. I have always have had a great experience checking in for my appointments. Received very good customer service from the staff. My personal experience seeing the Nurse Erin and Dr. Garcia have been excellent! They were really attentive to my needs, cared about my well-being and explained what I needed to do for the future to improve my health. Provided great advice and care as well as the required prescriptions.

I was a patient there for decades because I felt confident about, and well cared for, by Dr. Duran,…read morealthough the non-medical staff was always changing and very unprofessional (talking about patients within earshot of the waiting area and not returning calls and leaving calls on hold until callers gave up). But as soon as I retired and had Medicare they refused to schedule my routine annual exam. Would have been nice to have known I'd be dumped as soon as I no longer had regular insurance. Thought he was going to be my lifetime doctor - we even discussed end-of-life care with no mention of being dropped like a hot potato.

They moved to Bonney Lake, but still don't respond to phone messages or seem to be open?…read more I had appointments scheduled for my kids in February- they canceled the appointments due to Covid ? And then never got back to me to re-schedule even after I left a few messages ‍

Disclaimer. This is about DR Singh. NOT THE STAFF. NOT THE NURSES. EVERY STAFF MEMBER IS GREAT…read more Both my sons have been seen by two separate Doctors, Both times we had a great experience. The doctors were Listening and attentive. But the last two times l've been sick it was Dr Sing. UNFORTUNATELY !!!! He may be a nice person to others but he's not right for urgent medicine. I told him I know my body. I felt like pneumonia was coming. He heard my lungs and at that time they seemed clear but l'd been on DayQuil/robitossun/allegra all day. But I was coughing all night and I told him. I can't breathe!!!!! It's coming. I need something stronger. This has been my life for 20 years. I know what works. I need prednisone plus strong amoxiclaven. I also needed a strong cough medicine. But no, he said my strep tst was negative and needed nothing but a couple days of prednisone. That was a week ago on Sunday. I told him I have a very weak immune system. I have several immune disorders that require immediate treatment. I know ppl come looking for drugs but I take so much medication for all my illnesses that he should have listened to me. It's been TWENTY YEARS of this. | KNOW MY BODY. but he was dismissive and very condescending. I don't want cocaine or meth. I need a codene based cough med along with prednisone pills and strong antibiotics. Three things that work every year, ONCE A YEAR, EVERY YEAR JUST ONCE A YEAR WHEN I GET PNEUMONIA! YOU KNOW WHERE I AM NOW ????? IN THE EMERGENCY ROOM. With pneumonia. Severe fever and a gargling shallow breathe that could lead to double pneumonia. Which l've had before. Dr Singh is so full of him self. I understand there are drug addicts who ask for hard drugs. I needed real medication. Now I'm taking more time off work. More money out of pocket for a hospital stay. And more suffering from another case of pneumonia. Grown up jerk. Assess your patients better. INSTEAD OF judging them. I'll bring you my ER bill for the lack of better care. It's showing my pneumonia could have been treated sooner if you listen to real patients.

DO NOT GO HERE Absolutely the worst experience I've ever had…read morewith urgent care. I was put on the waitlist and waited over 5 HOURS, only to have my appointment CANCELLED without notice. When I showed up in person to sort things out, the girl at the front desk (blonde hair, sparse lashes, working 12/26) had the absolute worst attitude--completely unhelpful and dismissive. This place is a joke. Save yourself the frustration and go somewhere else.

Easy to find the clinic. I know they have an unusual parking arrangement in the garage next door,…read morebut if you don't mind walking a little, the garage over by the main hospital. I also really like my medical oncologist Dr. Sasha Joseph. He is very helpful and nice. The ladies at the front desk are amazing. They helped get me directions to a place Inwas sent too for chest Xrays. All good in my opinion.

horrible service the employees here made me cry because nobody would help me find my mom and i had…read moreno service and i asked the worker behind the desk to help me find my mom abd they wouldnt and they wouldnt give me the wifi either, they just watched me cry and didnt help me. horrible, you need to retrain everybody on how to have some basic humanity. zero humanity here

Muckleshoot Health and Wellness is a beautiful building with lovely people who work there…read more They offer a fitness center with state of the art equipment, pool, racquetball, saunas. Dental clinic, massage therapy, health care, walk-in clinic, optical department, pharmacy, nutrition services with a dietitian. Youth and family services, conference rooms! Just to mention these that I know and have used. Lovely place for my medical care!