I'm giving two starts as my last visit was okay... not great but okay…read more.. But this visit, not worth a penny I spent! Not caring about customer service these day across many business, I doubt they care here. But I'd like to be wrong!! I stopped by with a 2001 Lexus Is300. Not a new care for sure, but it was dirty... I know.. that's why you go. I was short on time, but happy to save time with the drive through wash. Nope! Didn't save time and spend money I could have saved! Did I save time? I had to go back and rewash and clean my car and wheels AFTER I had already gone through the car wash. And No! It didn't rain, I didn't go wheeling in the mud and didn't drive through crop fields to get it dirty again. It was a dry day, on normal streets with no excess dirt... The wheels where my biggest disappointment after spending $21.00!! You look at the pictures! They tell the story better! Will I be back? nope... I'm not wasting another single dollar there...

This particular location the workers scrub the windows after spraying. I like that the trash cans…read morewere being emptied as you cleaned and vacuum the inside of the car. The younglady gave me options when I needed to purchase the dash wipes and glass wipes because each had a different purpose such as cleaning or protecting. This particular location is older, but I like the fact that the wipers clean a little better and the dryers blow strong. I have always received great service I recommend buying the monthly pass it's a great value if you drive thru 3 times it would cost you more than the unlimited. I drive thru atleast 3 times a week and it's awesome to always have a clean ride. If you are set up on auto draft which I think is the only way they do the pass or I guess you could pay by the year, anyway if you trade vehicles they should be able to pull your account up and delete your old pass sticker and issue you a new one I never have any problems.

Lady that was supposed to "pre-wash" vehicle did nothing. Entire rear quarter panel was not touched…read moreby automated wash. This was the $30 wash and it was horrid.

To the Zips on Airline Rd, the employee, a woman of color, today was in a bad mood AND was on her…read morecell phone when we arrived. There needs to be a no cell phone policy when working with the public. As for her attitude, it seemed we interrupted her cell phone time as I was trying to input my membership number on the screen. Come to find out the scanner reader was down and the lady wasn't exactly thrilled to help me out.

Cleaned my car great did the ultimate!!…read more Worked great !! Easy to access next to shell gas station and shogun !!!

I just came here and it charged my card $6 for a car wash and then the car wash doesn't even turn…read moreon. The only phone number to call anyone has been disconnected. Do not use this car wash it is a scam!!

Half of the equipment inside the wash did not function. It worked as well as dragging a soapy rug…read moreover the car. Air dryers had no covers to direct the air so it was just jet-force turbines blowing in one spot. Came out the other side of the wash with the car still covered in suds on the top and dirty - but dry - on the sides. Confusing, ineffective, still need a car wash.

Car wash said it was open on yelp and Google Maps, drove out of my way to come here and when I pull…read morein it's closed

Great job! Super affordable, super nice guy, really a pleasure to work with…read more Amazing car wash!

Everything smells and feels so clean! Best investment in one's car no doubt. Will definitely use…read morethis cleaning service again! Very professional

Very high quality detailing, car looked like new. The owner is very knowledgeable about Porsches as…read morean addition bonus! Highly recommended

Absolutely the best! I always get my cars washed here. When I buy a new car I take it straight here…read morefor paint correction, PPF and ceramic coating. Your car will leave here in better condition than when it was brand new!

I am a frequent customer and have always enjoyed this car wash for the service, free vacuuming, and…read morethe great cleaning it does for a dirty vehicle. Yesterday, I was a little disappointed. I went through the right gate after selecting and paying for a $16 package (with a copy of my receipt). The arm went up and advised me to proceed forward - I did. Before clearing the area, the arm came back down on my vehicle. When I approached the wash area, I explained this to the staff who checked out my vehicle (no damaged noted), and apologized for the inconvenience. Secondly, as I proceeded through the wash, I immediately noticed that I was not getting the full package for which I paid. This was unusual, so it was something that immediately caught my attention. When I left the wash area, I went to the vacuum stations and found an attendant to advise of my concern that the wash did not provide the service that I paid. He examined my vehicle and notice that the first thing was it did not provide the tire shine. That was a BIG clue, in addition to me having my receipt. The attendant came back after speaking with his manager and provided me a gift card for $16, so I went back through the payment system and the wash area ... only to discover the same issue occurred. I do not know why this happened, but this needs to be looked into ASAP. As a customer, I want to receive what I paid for ... if I am paying $16 for the maximum package per wash and going through the wash area only to receive a wash service for far less, that is upsetting. I appreciate the attempt to resolve the issue by offering a gift card of equal value, but going back through the second time didn't change. PLEASE RESOLVE THE ISSUE WITH THE WASH AREA ... the car wash is always clean and the service has been great, but this issue yesterday was frustrating. I didn't have the energy to go back and complain again ... I really just felt like it wasn't anything they could do to fix the problem with a long line of cars waiting for service, anyway. A disappointed, loyal customer.

Paid my 12 bucks and waited in line, once it was my turn the guy tells me I only paid for a "water…read morewash"....if I want soap I will need to upgrade...he was holding each driver hostage right when they were about to pull in the wash. Explains the long wait and I let him know that I didn't believe that for a second. Rolled through, there was soap...will never go back. Crooked. Avoid this wash, too many other options.

Kiser and Anthony are the best. They've helped my girls driving through the wash for the first…read moretime, they were nervous. They're always honest, kind, and helpful. We will continue doing our business there just because their customer service is top-notch!!! Thanks Guys, you're so appreciated.

Zips Car Wash has been double charging me for months for a membership I never signed up for and…read morenever received an RFID tag for. When I brought it to their attention, they refused to refund me and could not provide any signed paperwork or proof that I authorized a second membership. I was forced to file a claim with my credit card company. On top of that, the vacuums are frequently broken, the business hours are poor, the lines are long, and the automatic entry often fails. This place feels like it's running a scam -- save yourself the hassle and go elsewhere.