The staff was always very friendly and helped me make appointments that fit with my schedule. I was…read moregetting braces as an adult and sometimes wanted additional information and was given a better explanation of things when I asked. Everyone was very knowledgeable and always polite. You could see that they have a staff that is like a family as well as a highly efficient team, which is very great to see. The only differences I would have liked is getting more information about procedures and upcoming appointments / steps without having to dig for it and possibly having a more aggressive procedure done. I think everyone did their best to make sure having braces was not terribly uncomfortable which was nice but I would have rather have them be more painful and take less time (if that would have been possible). That being said, the people here are wonderful and I am grateful that I had such an excellent team of experts on my side through this experience.

Do not go to this place. They act very nice until something goes wrong. Annmarie is not qualified…read more They don't seem to honor that it is your body. They do not go over with you what their plan is and explain to you what the outcome is going to be like other orthodontists I've spoken with and seen since do. They deny issues as they come up and go out of their way to gaslight you. When I tried to bring up an issue that is common in orthodontics--one that I even spoke to other orthodontists about and they understand the issue and how to easily resolve it--I was mind blown when Annmarie was immediately agressive and literally started yelling. My demeanor when I went in was mousy, so it was a very bizarre reaction on her part for just bringing up a physical concern and one of the most unprofessional experiences in my life. They also gave me damning advice when the issue could've easily been reversed after having talked to several other orthodontists, and they rendered my issue non-fixable because of them telling me to just stop wearing my trays until I come in and then did not let me get in for weeks. Go to an orthodontist who is willing to show you their plan, who is willing to work with you and make adjustments if there's something going on with your mouth and your teeth and your body that is causing pain or something you are unhappy with. These people are not willing to help you. But they will act extremely nice until something goes wrong. It was a bizarrely unprofessional atmosphere and the amount of gaslighting was hard to believe. Annmarie was truly a bully; very agressive and utterly mean. They are really good at advertising though; particularly about how nice they are and how much they care about you. I am not writing this review out of spite, I do not want advice going through what I went through and I'm still dealing with, and I want to urge people to make sure when they go to an orthodontist that it is someone who goes over a direct plan and is willing to make adjustments if the patient is not happy with what is going on with their body. It is your life and your body, be careful who you go to.

Very professional and the staff is very nice! I do recomand Havens orthodontist . Scheduling…read moreappointments is very easy and they work with your schedule. Doctor Havens is very good and explains everything to patients what he is going to do. The technicians very nice hard working ladies!

I was referred to Havens Orthodontics by my dentist a few months ago to discuss getting adult…read morebraces. Ive contemplated braces actually for some years, but now being able to fully afford paying out of pocket, I was able to move forward with a treatment plan for braces. I've been going to Havens Orthodontics now since May/2023. And every experience I've had so far has been very pleasant and professional. My first appointment, which was the consultation appointment was free. I was able to talk about different options for braces, the timeframe I was expected to wear braces, cost, and payment plans. So, so far so good of an experience! The staff seem to be very nice, the office is clean, and I'm usually in and out for my follow up appointments. I will say that the only gripe if I were to really have one, is that I would prefer more privacy. I wasn't aware going into the process that the Havens office is like an open concept office. All of us patients are out in an open space to receive dental work. There isn't an enclosed patient room. It's not the worst experience, but can be kind of awkward if you're a very private person. But overall, I'm used to it now. And maybe it's just set up like this at the St. Clair Shores office where I go. I can't speak to the set-up at the other locations. I will update my review once I'm completed with the overall process of my braces journey

I saw Dr. Kole-James at Howard University College of Dentistry during his Orthodontics residency…read morethere. He took care of my severe open bite during his time there. He did an AMAZING job and his bedside manner is excellent. Each step of the process was explained to me and his technical skills were superb. Very attentive and caring as an Orthodontist and I would highly recommend him.

Dr. Keshawn Khole-James is a great orthodontist. He is available and accommodating in every way…read more He transformed my smile and I couldn't be happier.

Dr. Prasanna-Kumar Shivapuja is hands down the best Orthodontist in Michigan! I had multiple…read moreproblems with my mouth and consulted with a couple dentists including Dr. Shakeel Niazi (Hour Detroit Top Dentists 6 years in a row) who both referred me to the only person they thought would be able to handle a case as severe as mine, Dr. Prasanna-Kumar Shivapuja. Two years later, with a lot of metal in my mouth and a major surgery completed, I will tell you that it was worth every penny including the long drives to and from Novi (Btw don't see Dr. Spillane in Novi if you have a complex case, he made mine worse!). I did not think my teeth could look this good, thank you to whom I call the Picasso of Orthodontics, Dr. Prasanna-Kumar Shivapuja!

I am currently in clear aligners with Dr.Kole-James and I am so happy that I was recommended to…read morethis office. Every time I enter the office I am treated like family and Dr.KJ makes it very clear he cares about my needs. They have been very flexible with my schedule and finances. I highly recommend Superior Orthodontics!

I had a great consultation for braces. I was really nervous, but the staff immediately put me at…read moreease from the moment I walked through the door. Dr. Kole-James is knowledgeable and professional. I would highly recommend Superior Orthodontics.

They will not tell you that your insurance is out of network. They said "they don't typically tell…read morepatients unless they ask". So you get work done thinking your covered and then they charge you crazy money. The doctors and hygienists are great. The front desk and billing desk need to be more caring.

Dr Elias has terrible bedside manner and understanding. As someone who has been going to bright…read moreside dental since 2015 and had braces, a permanent retainer and dental care. she was rude, short, and judgmental in her attitude. I am deeply disappointed with how the office has changed. Will be finding a new dentist and orthodontist. As someone with a degree in social work her ability to work with patients is appalling.

I am estatic that I found Petrous Orthodontists and his remarkable staff of professionals. I had…read moreasked my dentist to give me a referral to an office who could assist with my teeth. He informed me that he was capable of getting my situation under control and gave me a quote. Being a senior, I wasn't thrilled with the quote and I happened to call Petrous. The quote I was given from Dr. P was over $1,000.00 less than my dentist. Needless to say, Dr. P is a caring, and compassionate doctor who always has a smile on his face with his impeccable concern to fine details! Equipment is top notch and high tech. You won't be disappointed in the care you get from Petrous Orthodontists.

I had a great experience with Dr. Petrous and his team! He made my Invisalign treatment so easy and…read morealways took the time to explain everything. Everyone in the office was kind and welcoming.

After about 4 years, I'm finally done at the orthodontist and I couldn't be happier about being…read moredone. The worst thing that happened here was after I was done with an appointment. I had gotten the wire on my braces tightened for the first time and it hurt a lot so I was crying a bit. I walked from the patient chair straight through the waiting room and out of the office. I was already almost out the door when the lady at the front desk goes "Are those tears I see?!" Of course I kept walking out. She didn't ask if I was okay or anything, and you would think she could tell I just wanted to leave, but instead she said "Are those tears I see?" That was a specific personal experience I had but there are also bad things that everyone experiences here. I hated coming here because of how long I had to spend in the waiting room. Luckily, the chairs in the waiting room are comfortable because that is where you'll be spending a lot of time. I usually got here about 10 minutes before my appointment and wasn't called back for at least 25-30 minutes after my appointment time. My best friends' mom who recommended this orthodontist to us also complains about the long wait in the waiting room. They give you a punch card at your first appointment and you can get different prizes depending on how many cards you fill. When I first started here, the big prize for filling 4 punch cards was a $150 gift card which I was very excited for. I decided from the beginning that was what I would save up for. Once I finally saved up 4 full punch cards, they had changed the prizes to smaller amounts on the gift cards. The best gift card I could get at my last appointment was a $25 giftcard for 3 punch cards. I chose a $25 Amazon gift card and got a $5 Starbucks giftcard with my 4th punch card. The original prize was a very generous amount, but the reason I'm upset is because the $150 gift card was what I was saving up for. Once I finally got enough filled punch cards after 4 years, the prize I got was a fifth of what I had saved up for. I wish they had at least let us know before they changed the prize amount because then I could've at least claimed a giftcard for however many punch cards I had filled at the time. This only upset me because that big prize was what I was looking forward to, especially after 4 years here and the amount of time I spent in the waiting room. I often had to get out of school early because they were always fully booked with after school appointments since most patients are teenagers. On the first day of seventh grade I was at a new school for junior high and I had to leave early on the FIRST DAY for an appointment to get my expander. This was a major inconvenience because I didn't know my way around the school yet and I already had to leave before sixth hour on the first day. However, AT LEAST after 4 years my teeth are finally straight. My teeth started out with my 2 front teeth straight but the tooth on each side sticking further forward. I also had an overbite. After 4 years, my teeth are finally straight and the orthodontic pain is done. And I don't just mean the physical pain of an expander and braces. I also mean the stress I felt every time I was in that waiting room. I knew whatever they did was going to hurt so the 30+ minutes in the waiting room just made it worse waiting for what was going to happen. Even worse, I often was still waiting about 15 minutes after getting seated before they started anything. One time they put the thing that sucks air to dry your teeth in my mouth and had me bite down on it for like 15 minutes while they were doing something with other patients which bothered me because I didn't know when they were going to come back. Hopefully you find a better orthodontist after reading this review.

I have been going here for over 10 years and I have not once been seen on time. I continuously get…read morethere 10+ minutes before my appointment and am seen 20+ minutes after my scheduled time. Everyone is nice and they do great work but they are the least punctual business I have ever interacted with.

Very clean and comfortable atmosphere. They use all the safety measures while they work through…read morethis pandemic. What my wife and I especially like is that your treated like family.

As always it was a pleasure. Everyone always makes me feel comfortable as soon as I walk in. During…read morethis pandemic, they are taking great care to ensure the staff and consumers were safe at all times. Great practice!