After about 4 years, I'm finally done at the orthodontist and I couldn't be happier about being done. The worst thing that happened here was after I was done with an appointment. I had gotten the wire on my braces tightened for the first time and it hurt a lot so I was crying a bit. I walked from the patient chair straight through the waiting room and out of the office. I was already almost out the door when the lady at the front desk goes "Are those tears I see?!" Of course I kept walking out. She didn't ask if I was okay or anything, and you would think she could tell I just wanted to leave, but instead she said "Are those tears I see?" That was a specific personal experience I had but there are also bad things that everyone experiences here. I hated coming here because of how long I had to spend in the waiting room. Luckily, the chairs in the waiting room are comfortable because that is where you'll be spending a lot of time. I usually got here about 10 minutes before my appointment and wasn't called back for at least 25-30 minutes after my appointment time. My best friends' mom who recommended this orthodontist to us also complains about the long wait in the waiting room. They give you a punch card at your first appointment and you can get different prizes depending on how many cards you fill. When I first started here, the big prize for filling 4 punch cards was a $150 gift card which I was very excited for. I decided from the beginning that was what I would save up for. Once I finally saved up 4 full punch cards, they had changed the prizes to smaller amounts on the gift cards. The best gift card I could get at my last appointment was a $25 giftcard for 3 punch cards. I chose a $25 Amazon gift card and got a $5 Starbucks giftcard with my 4th punch card. The original prize was a very generous amount, but the reason I'm upset is because the $150 gift card was what I was saving up for. Once I finally got enough filled punch cards after 4 years, the prize I got was a fifth of what I had saved up for. I wish they had at least let us know before they changed the prize amount because then I could've at least claimed a giftcard for however many punch cards I had filled at the time. This only upset me because that big prize was what I was looking forward to, especially after 4 years here and the amount of time I spent in the waiting room. I often had to get out of school early because they were always fully booked with after school appointments since most patients are teenagers. On the first day of seventh grade I was at a new school for junior high and I had to leave early on the FIRST DAY for an appointment to get my expander. This was a major inconvenience because I didn't know my way around the school yet and I already had to leave before sixth hour on the first day. However, AT LEAST after 4 years my teeth are finally straight. My teeth started out with my 2 front teeth straight but the tooth on each side sticking further forward. I also had an overbite. After 4 years, my teeth are finally straight and the orthodontic pain is done. And I don't just mean the physical pain of an expander and braces. I also mean the stress I felt every time I was in that waiting room. I knew whatever they did was going to hurt so the 30+ minutes in the waiting room just made it worse waiting for what was going to happen. Even worse, I often was still waiting about 15 minutes after getting seated before they started anything. One time they put the thing that sucks air to dry your teeth in my mouth and had me bite down on it for like 15 minutes while they were doing something with other patients which bothered me because I didn't know when they were going to come back. Hopefully you find a better orthodontist after reading this review. read more

Sterling Orthodontics - The original prize options when I started here. I was hoping for the VISA gift card. - Orthodontists Near Me - Sterling Heights, Michigan

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I have been going here for over 10 years and I have not once been seen on time. I continuously get there 10+ minutes before my appointment and am seen 20+ minutes after my scheduled time. Everyone is nice and they do great work but they are the least punctual business I have ever interacted with. read more

Very professional but personal service, can't wait to go back for my final results! Great quality of care in every respect! Thank you all so much. read more

I can't say enough about Sterling Orthodontics. The office is appealingly bright, modern and open with large picture window views from patient chairs. The staff is quite professional and easy to communicate with. I've been a patient for nearly a year visiting there three times for Invisalign adjustments and couldn't be happier with the experience. read more

I'm a patient now that my daughter has her braces off! This practice is very kid-friendly, and also grown-up friendly! The staff & equipment are up-to-the-minute. Also very professional, very kind & friendly. I've noticed through the years as well that there is a low-turnover. The staff that treated my daughter, now treats me, several years later! Dr. Bridget, Dr. Valmy, & staff are patient & thorough; your teeth will be perfection! The process is explained in a way that's easy to understand, from the treatment plan to the payment plan. The waiting area has current magazines, wifi, Nickelodeon on the tv, and toys for the little ones. Conveniently located on Metropolitan Parkway, just west of Mound, on the north side. read more

It's been several years since I had treatment from this doctor. When I was going for my appointments, most of my visits I was seen by a tech and not the ortho herself. Over the course of several visits, the arch of the teeth had shifted with the left side brought rearward further than the right side. I brought this up by phone to the ortho many times but was told not to worry about it. After many visits it was time to get my braces off. There was a huge gap left between my molar and last bicuspid on the right side. My top right front incisor lunging far forward of the corresponding left side. Even my retainer shows how off-centered everything was left. Next week I'm having everything corrected by someone here locally. read more

This place has the worst waiting room, coincidentally where you spend most of your time. My child had a lot of homework and sat on the ground for 30 minutes while we waited. We had to get a fix piece. This was a 10 minute appointment but took near 2 hours to get. The stuff constantly breaks for Invisalign read more

My experience here has always been positive at Sterling Ortho. Dr. Bridgette is awesome, and genuinely cares about the well being of her patients. The hygienists(?) are amazing (especially Melanie and Kristy!) and are so great at relieving the stress that can come with orthodontics. I would recommend Sterling Ortho without any reservation. read more

I really liked the office, willing to work with you - very Friendly staff....but horrible communications. Never responded to email, and tried to call for over an hour during business hours and no one answered or called back. read more

Overall very pleased with the services here. The staff is excellent and very friendly. Be prepared to wait a bit at times. I have had a couple of brackets fall off after being installed but they were able to get us right back in to reattach. Happy we picked this office. read more

Dr. Valmy and Dr. Bridgette are amazing! It's been a year and 2 months since I've had braces and all I can say is thank you so much! No pain whatsoever and my appointments are quick. Their staff is very friendly and so welcoming. If you are thinking about braces I would highly recommend Sterling Orthodontics. read more

Dr. Bridgette and Dr. Valmy were amazing. Teeth artists more than doctors. The results with my daughter's teeth are amazing. They took their time to make sure her teeth were just perfect. I would not recommend going anywhere else! And their office is very friendly and comfortable. read more

This practice is dishonest, unprofessional, and a undereducated group of "orthodontists". Honestly, I don't know how they have a license. My experience with them lead to a enormous periodontal hole which killed two of my teeth and left me with major loss of bone. Their negligence and unwillingness to admit error in combination with over confidence, led me through a three year nightmare that resulted in physical and mental illness. It's taken me years to recover from the damage they did. I've had to have two periodontal surgeries, two root canals, and am now in orthodontics again to fix their error. If you are considering having them practice on you, RUN! I wouldn't recommend them to my worst enemy. There are far too many good orthodontists to subject yourself to this type of practice. I wish that yelp existed years ago. I may have been able to avoid this horrible experience. They don't deserve any stars, if that was an option I would choose it. read more

My children and I have had orthodontic treatment with Dr. Kulbersh and Dr. Miller over the last 17 years. Its a pleasure to visit their office as we always feel welcome. They have a friendly and professional staff all of whom are patient and understanding. I feel very fortunate we were able to have treatment with this practice. I will continue to send friends and family to them as we all have had excellent results and I feel they are very trusted in their profession. read more