My sewage pump to my drain field stopped working and sewage was coming up drain. I had my son, his…read morefamily including father in law on the way up from the cities and its now Friday 5pm. My wife called a local out fit and left message I called Laneys and was on the phone for quite a while with them ruling out that the line to drain field could be frozen then he helped me by pass the electricity to the switch and the pumped but only shut off by pulling the plug, so I could use 30 gallons and repeat. Next morning Laneys had a guy out before the other plumber even called back. He pointed out the cover over pump also badly needed to be replaced fixed my switch in a couple days replaced and sealed cover. I wanted to write this because I read the other review and I thanked again the Laney people at the home show.

(This happened last summer) I have a lake home that needed a new well pump. So I made a call to…read moreLaney's so they could come out and install it. I had already bought my own but when the guy got there he said that it was too small. He told me he could install it but he would have to run to the hardware store to get the pump but was nice enough to tell me that I could buy it myself for half as much as Laney's charges. Having SOME knowledge of plumbing I decided I would go buy the pump, all the fittings, and do it myself. Because it was all copper before I decided to do copper again. I cut the pipe to proper lengths and put everything together. When I put the copper together I used this solder-less glue I found at the hardware store. After I primed the pump I turned it on and it pushed out the water that was used to prime and then no more water. Which meant it was a problem between the well and the pump. I removed everything that I had installed from the pump to the well. Then I called Laney's thinking they could solder the copper fittings and that would be that. The guy came out and pointed out that an end cap wasn't shut(dumb me) so I told him to fix it up and thought that would be that(maybe an hour of work) As he worked I was painting my cabin. He came to me once telling me he needed to go to the hardware store. I lost all track of time while I was painting and finally he comes back to show me what he's done. Turns out he removed all the copper(even the line to the house which was FINE) and replaced it with poly. When he explained it to me he said he went to poly because it was cheaper. When I received the bill I realized a few things 1. while poly is cheaper than copper it isn't when you've already purchased and cut a ten foot stick you purchased at the hardware store(not to mention the fittings) 2. They were charging more three hours of labor for a job that took me an hour so I wanted an expansion of time since I knew he ran to the hardware store. They told me that they had GPS on their vehicles but it malfunctioned. Now since the plumber had been there before I feel that if they need to run to the hardware store that's on their time not mine. I filed a complaint with Better Business Bureau. Laney's then contacted me to say they would take off two hours of labor and agreed that the plumber should have let me know he was switching to poly. Then the BBB called saying Laney's is denying any wrongdoing, but have agreed to the payment of labor and that Laney's and I have agreed to no longer do business. Won't be calling them again.

They installed a unit heater in our garage, and did a great job at a great price! The job was…read morecompleted on time and for exactly the quoted price. Thanks!

We recently purchased a house and called Comfort Masters to repair the A/C and to do the routine…read morefall maintenance for the furnace. Both times were great. We had the same service technician both times and he was very nice, friendly, clean, prompt, reliable, and really knowledgeable. He was informative in giving us tips and other information about our HVAC system. The bill was the exact amount quoted. Additionally, I called the office once with a general question since we are new homeowners. The woman I spoke with was very nice and helpful over the phone. We plan to keep using them for all our A/C and furnace maintenance and repair needs.

We had a reverse osmosis system installed. The plumber, John, worked very efficiently and his work…read morewas excellent quality.

I've had a geothermal system for 10 years that has had nothing but issues, mostly because of the…read morelack of knowledge of the installing company. This time I called Hanson's when my boiler had an issue. Kyle walked in to my furnace room, knew exactly how to fix it, and then fixed 2 other issues too, including a gas leak. The installer would have come multiple times without fixing the issue and charged me for his guys sitting in their truck smoking while "conferring with the experts". I am now a Hansons customer for life!

We requested emergency service Saturday (March 15, 2025). It was a stormy, icy morning and a…read morerepresentative drove from Browerville to Dent! Simon analyzed the situation, clearly communicated what he thought was wrong, but was unable to fix without certainty or parts. He provided info to a Senior service person for Monday. Simon left us 4 electric heaters that kept us toasty warm. Early Monday Russell arrived, did a thorough review, drove back to Perham for 3 replacement parts and had the furnace running like new by noon. We were satisfied with the work, communications and the care they showed for our well-being.

I'm grateful for the speedy response, the wise eyes that found the problem, the professional…read moretechnician who got me up and running. Thanks Aire Serve. Thanks Essers.

Great response and prompt service to get A/C running again quickly. The weekend was saved thanks to…read moreour service expert, and the price was very fair even with a weekend visit. Thanks again!

Came out right away on a Saturday in the middle of winter to fix my furnace. He not only got me…read moresome heat, but also explained precisely what the other guys did wrong that caused the problem. Top notch service and great expertise.

They never answer their phone and never return messages. It is only good business to return calls.read more